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Statistical Report for Apollo


2021 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 6 19 45 98.489
ILS Functionality71 1 3 1 29 37 98.359
Print Functionality70 1 1 1 1 4 19 43 98.309
Electronic Functionality67 2 1 1 5 8 17 33 97.888
Company Satisfaction69 1 1 1 1 3 16 46 98.339
Support Satisfaction70 1 1 1 1 3 19 44 98.369
Support Improvement0 00.00
Company Loyalty69 1 1 5 16 46 98.459
Open Source Interest67 34 5 4 3 2 10 2 1 3 3 02.240

CategoryTotalYespercent
Considering new ILS73 34.11%
Considering new Interface73 00.00%
System Installed on time?73 00.00%

Average Collection size: 41193

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00064
[3] 100,001-250,0006
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Apollo Responses by Sector
ApolloallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS848.60 000838.590000
ILSFunctionality838.40 000828.390000
PrintFunctionality838.47 000828.460000
ElectronicFunctionality838.06 000828.050000
SatisfactionCustomerSupport838.55 000828.550000
CompanyLoyalty848.37 000838.360000



2020 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction84 2 2 22 58 98.609
ILS Functionality83 2 6 30 45 98.409
Print Functionality83 3 2 28 50 98.479
Electronic Functionality83 1 1 5 2 8 23 43 98.069
Company Satisfaction82 1 2 17 62 98.709
Support Satisfaction83 4 3 15 61 98.559
Support Improvement0 00.00
Company Loyalty84 2 2 1 4 16 59 98.379
Open Source Interest74 37 5 7 6 8 8 1 1 1 01.761

CategoryTotalYespercent
Considering new ILS88 11.14%
Considering new Interface88 00.00%
System Installed on time?88 00.00%

Average Collection size: 38318

TypeCount
Public88
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00076
[3] 100,001-250,0006
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 10 26 62 98.489
ILS Functionality98 1 1 4 11 30 51 98.269
Print Functionality99 2 1 9 27 60 98.439
Electronic Functionality97 3 1 2 2 12 31 46 97.968
Company Satisfaction100 2 3 23 72 98.659
Support Satisfaction99 2 2 2 21 72 98.619
Support Improvement95 2 15 5 8 16 49 97.779
Company Loyalty94 1 1 7 2 4 18 61 98.219
Open Source Interest94 47 4 14 2 2 11 7 3 1 3 02.121

CategoryTotalYespercent
Considering new ILS102 21.96%
Considering new Interface102 10.98%
System Installed on time?102 9189.22%

Average Collection size: 36611

TypeCount
Public101
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00091
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 2 11 31 67 98.449
ILS Functionality112 1 5 11 40 55 98.288
Print Functionality111 2 1 2 2 11 30 63 98.209
Electronic Functionality110 1 4 7 17 37 44 97.948
Company Satisfaction109 1 1 8 19 80 98.619
Support Satisfaction109 1 1 2 8 21 76 98.519
Support Improvement109 1 1 6 17 6 9 21 48 97.448
Company Loyalty110 2 3 11 21 73 98.459
Open Source Interest106 58 9 9 5 9 10 4 1 1 01.590

CategoryTotalYespercent
Considering new ILS112 32.68%
Considering new Interface112 21.79%
System Installed on time?112 10997.32%

Average Collection size: 34660

TypeCount
Public109
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,00011
[2] 10,001-100,00096
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 6 32 87 98.519
ILS Functionality130 1 1 4 13 48 63 98.278
Print Functionality131 2 1 2 3 5 6 33 79 98.199
Electronic Functionality130 3 2 3 6 12 40 64 97.998
Company Satisfaction131 2 2 8 25 94 98.569
Support Satisfaction129 1 1 1 1 8 19 98 98.579
Support Improvement124 1 1 3 25 4 9 20 61 97.568
Company Loyalty130 1 1 2 3 10 16 97 98.509
Open Source Interest130 73 9 15 7 12 8 1 2 1 2 01.490

CategoryTotalYespercent
Considering new ILS134 00.00%
Considering new Interface134 21.49%
System Installed on time?134 12794.78%

Average Collection size: 31609

TypeCount
Public133
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10296.23%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10794.69%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2021 : gen: 8.48 company 8.33 loyalty 8.45 support 8.36

2020 : gen: 8.60 company 8.70 loyalty 8.37 support 8.55

2019 : gen: 8.48 company 8.65 loyalty 8.21 support 8.61

2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51

2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments (survey2020)

"Items in the library's collection" was interpreted as physical items. Total collection (physical and electronic) is 83, 044 as of the end of the fiscal year. (Library type: Public; collection size: small; ils satisfaction: 9)

Clark and his team at Biblionix really stepped up to help us during the pandemic. When I asked for help turning off certain features while we were closed he did that. When we were ready to start curbside service and turn on the features his crew sent out a best practices sheet that reminded us of all the setting we could have potentially changed. We also worked with him to create self check-in and check-out stations, which are by the way, so easy to use our patrons love the new mode and we may never go back! Thank you Clark and Biblionix Support Crew for helping us through the pandemic of 2020! (Library type: Public; collection size: small; ils satisfaction: 9)

We are extremely pleased with the robust and intuitiveness of the Biblionix-Apollo System. (Library type: Public; collection size: medium; ils satisfaction: 9)

After seven years, we are still very happy with Apollo and the service we receive from Biblionix (Library type: Public; collection size: small; ils satisfaction: 9)

Our vendor Biblionix was quick to respond to the need to quarantine items. They provided an intuitive and easy to use solution. Our library is very happy that we went with Biblionix and Apollo. (Library type: Public; collection size: small; ils satisfaction: 9)

Biblionix has some of the best customer service of any Library company I have worked with. They have re-written code and changed the ILS to meet our needs. With Covid19 they were proactive to change their ILS to accommodate the change in how libraries were delivering services. So happy with the company and their product. (Library type: Public; collection size: medium; ils satisfaction: 9)

We are currently in the process of automating so not all of the questions could be answered. We are a small library manned by volunteers and have been closed since March. We began automating in September and, because of volunteer time we have not completed automating. We hope to be open in April. Thank you (Library type: Public; collection size: very small; ils satisfaction: 9)

We've been very happy with Biblionix/Apollo. Makes a difference that they are a responsive small vendor. Service is scaled correctly for our size and needs. (Library type: Public; collection size: medium; ils satisfaction: 8)

Biblionix regularly responds to our customer service questions within an hour or two. Just yesterday there was a problem with the public-facing catalog and they had it fixed 56 minutes from the time stamp on my originating e-mail. (Library type: Public; collection size: small; ils satisfaction: 9)

So I've only been at the library a year. I've never had to contact customer services but I would do it directly. We don't use any print resources with this ILS. I don't know if we use electronic resources or not? I'm not sure I know enough about this to correctly fill out the survey. (Library type: Public; collection size: very small; ils satisfaction: 9)

Apollo by Biblionix really is a great ILS for small Publics. Open Source would be great if we weren't so pleased with what we have. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS