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Statistical Report for ALEPH 500


2021 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 1 2 3 5 3 3 66.126
ILS Functionality17 1 4 3 5 1 3 76.297
Print Functionality17 1 1 5 5 5 77.598
Electronic Functionality17 2 3 2 1 2 2 3 2 13.764
Company Satisfaction16 1 2 2 5 4 2 76.947
Support Satisfaction16 2 3 1 3 4 3 86.817
Support Improvement0 00.00
Company Loyalty17 1 2 2 2 2 7 1 86.417
Open Source Interest16 2 1 1 2 1 4 1 3 76.007

CategoryTotalYespercent
Considering new ILS17 1270.59%
Considering new Interface17 423.53%
System Installed on time?17 00.00%

Average Collection size: 1087335

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0002
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0003
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 ALEPH 500 Responses by Sector
ALEPH 500allAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS395.97 76.57104.4086.3800102
ILSFunctionality395.77 76.00104.1086.2500102
PrintFunctionality367.31 67.67106.2087.5000101
ElectronicFunctionality393.92 75.71102.1083.6300102
SatisfactionCustomerSupport376.73 76.5785.7587.5000102
CompanyLoyalty396.49 77.00105.9086.3800102



2020 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 4 2 6 6 9 9 1 75.976
ILS Functionality39 3 4 5 6 5 4 9 3 85.776
Print Functionality36 1 1 1 4 2 5 11 11 87.318
Electronic Functionality39 4 1 10 6 2 3 6 3 2 2 23.923
Company Satisfaction38 1 2 2 4 5 7 13 4 86.717
Support Satisfaction37 1 2 2 5 4 7 9 7 86.737
Support Improvement0 00.00
Company Loyalty39 3 1 1 7 4 6 8 9 96.497
Open Source Interest37 12 1 8 5 3 3 1 3 03.412

CategoryTotalYespercent
Considering new ILS40 2562.50%
Considering new Interface40 1230.00%
System Installed on time?40 00.00%

Average Collection size: 2488048

TypeCount
Public1
Academic29
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0003
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,00011
[6] over 10,000,0012



2019 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction60 2 7 4 13 7 19 8 75.756
ILS Functionality59 1 4 6 4 12 10 13 8 1 75.546
Print Functionality60 1 1 7 6 13 19 13 87.208
Electronic Functionality60 5 9 9 8 5 8 9 3 3 1 13.653
Company Satisfaction58 1 2 2 5 6 12 20 6 4 76.147
Support Satisfaction56 1 3 3 2 5 13 12 14 3 86.237
Support Improvement55 1 1 3 3 10 26 1 6 3 1 54.855
Company Loyalty60 2 3 3 1 2 7 6 7 17 12 86.407
Open Source Interest60 18 7 3 4 5 6 6 5 6 03.824

CategoryTotalYespercent
Considering new ILS60 4778.33%
Considering new Interface60 1728.33%
System Installed on time?60 4676.67%

Average Collection size: 2376796

TypeCount
Public2
Academic43
School0
Consortium3
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00010
[3] 100,001-250,0004
[4] 250,001-1,000,00022
[5] 1,000,001-10,000,00012
[6] over 10,000,0013



2018 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction64 1 2 4 7 9 14 18 7 2 75.846
ILS Functionality64 1 5 7 9 11 9 11 7 4 55.415
Print Functionality63 1 2 1 6 5 19 18 11 77.117
Electronic Functionality63 8 6 9 11 9 5 8 3 2 2 33.513
Company Satisfaction62 1 1 4 9 9 10 15 10 3 75.906
Support Satisfaction62 2 2 1 1 9 6 12 13 11 5 75.956
Support Improvement60 3 5 1 14 20 1 7 7 2 54.975
Company Loyalty64 3 1 3 7 7 2 13 8 20 96.637
Open Source Interest59 24 3 6 8 5 1 6 1 5 02.932

CategoryTotalYespercent
Considering new ILS64 4875.00%
Considering new Interface64 1726.56%
System Installed on time?64 5585.94%

Average Collection size: 1547287

TypeCount
Public6
Academic44
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00015
[3] 100,001-250,00011
[4] 250,001-1,000,00015
[5] 1,000,001-10,000,00016
[6] over 10,000,0011



2017 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction118 2 3 4 4 12 19 20 36 17 1 75.796
ILS Functionality118 2 3 7 5 20 18 21 23 15 4 75.476
Print Functionality116 2 1 3 5 7 10 35 39 14 86.977
Electronic Functionality115 12 12 22 12 10 22 8 13 4 23.593
Company Satisfaction115 3 2 2 4 7 11 19 38 23 6 76.257
Support Satisfaction113 2 1 6 5 8 15 12 34 20 10 76.157
Support Improvement113 3 2 3 3 20 46 13 14 5 4 55.125
Company Loyalty113 4 3 5 3 2 12 11 22 18 33 96.657
Open Source Interest113 41 13 7 9 13 10 8 4 4 4 02.652

CategoryTotalYespercent
Considering new ILS118 7966.95%
Considering new Interface118 2016.95%
System Installed on time?118 9479.66%

Average Collection size: 1720212

TypeCount
Public8
Academic82
School0
Consortium6
Special5

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00023
[3] 100,001-250,00020
[4] 250,001-1,000,00030
[5] 1,000,001-10,000,00031
[6] over 10,000,0014



2016 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 5 10 8 15 35 31 15 8 65.956
ILS Functionality129 1 8 12 13 11 27 32 16 9 75.856
Print Functionality128 2 4 4 5 6 17 27 39 24 86.967
Electronic Functionality126 10 15 21 16 12 21 15 9 6 1 23.714
Company Satisfaction128 1 7 6 9 15 19 37 24 10 76.247
Support Satisfaction127 2 3 4 3 10 16 22 32 23 12 76.207
Support Improvement127 1 3 4 21 51 17 7 16 7 55.505
Company Loyalty127 4 4 3 5 10 14 15 16 23 33 96.447
Open Source Interest128 40 12 18 13 15 7 8 2 5 8 02.782

CategoryTotalYespercent
Considering new ILS130 8565.38%
Considering new Interface130 1511.54%
System Installed on time?130 11084.62%

Average Collection size: 1481089

TypeCount
Public9
Academic95
School1
Consortium3
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00029
[3] 100,001-250,00013
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00032
[6] over 10,000,0014



2015 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 3 5 4 11 14 23 26 21 2 75.866
ILS Functionality110 4 7 3 6 17 30 25 15 3 65.806
Print Functionality110 1 1 2 5 1 11 14 22 39 14 86.867
Electronic Functionality107 12 12 11 12 17 15 10 10 7 1 43.814
Company Satisfaction108 2 4 7 7 12 19 30 21 6 76.167
Support Satisfaction109 1 2 5 6 7 14 20 24 23 7 76.086
Support Improvement105 2 4 4 15 35 16 12 11 6 55.515
Company Loyalty106 4 5 4 8 15 11 20 19 20 76.297
Open Source Interest109 29 17 14 6 11 13 7 5 4 3 02.832

CategoryTotalYespercent
Considering new ILS114 6355.26%
Considering new Interface114 1311.40%
System Installed on time?114 9885.96%

Average Collection size: 2504333

TypeCount
Public7
Academic85
School0
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00021
[3] 100,001-250,00022
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00030
[6] over 10,000,0015



2014 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 8 6 9 11 22 50 21 12 76.357
ILS Functionality139 8 5 9 9 30 37 25 16 76.447
Print Functionality137 7 3 12 38 52 25 87.468
Electronic Functionality137 6 5 10 11 19 32 24 16 7 7 54.885
Company Satisfaction138 3 8 5 6 17 20 32 31 16 76.377
Support Satisfaction138 2 4 6 3 11 14 15 38 27 18 76.337
Support Improvement135 2 2 1 4 21 48 16 14 9 18 55.695
Company Loyalty138 6 4 4 6 10 9 17 32 19 31 76.327
Open Source Interest136 33 25 20 4 11 16 9 14 2 2 02.852

CategoryTotalYespercent
Considering new ILS140 6445.71%
Considering new Interface140 1812.86%
System Installed on time?140 11783.57%

Average Collection size: 1305573

TypeCount
Public15
Academic103
School0
Consortium2
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00039
[5] 1,000,001-10,000,00034
[6] over 10,000,0013



2013 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction96 1 3 2 5 5 10 12 36 16 6 76.237
ILS Functionality96 3 4 1 5 11 12 31 24 5 76.417
Print Functionality96 2 1 2 1 5 6 24 44 11 87.238
Electronic Functionality96 4 11 9 8 14 15 14 16 4 1 74.395
Company Satisfaction96 1 3 6 3 6 7 17 24 24 5 76.157
Support Satisfaction96 1 4 3 3 10 9 15 19 24 8 86.167
Support Improvement94 1 3 4 6 7 39 10 10 8 6 55.325
Company Loyalty96 7 2 5 1 8 6 10 21 16 20 76.177
Open Source Interest94 22 12 15 9 6 11 4 7 4 4 03.072

CategoryTotalYespercent
Considering new ILS99 4040.40%
Considering new Interface99 2121.21%
System Installed on time?99 8484.85%

Average Collection size: 1419886

TypeCount
Public2
Academic68
School0
Consortium3
Special5

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00018
[6] over 10,000,0013



2012 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 1 3 6 7 12 25 48 23 5 76.367
ILS Functionality130 1 5 2 8 12 24 42 30 6 76.467
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 4 8 11 15 22 37 26 5 76.127
Support Satisfaction129 1 2 7 13 7 14 23 33 23 6 75.896
Support Improvement126 2 2 4 5 17 40 17 16 18 5 55.525
Company Loyalty129 7 5 3 3 5 18 16 26 28 18 86.167
Open Source Interest128 34 16 13 12 6 15 13 10 7 2 03.123

CategoryTotalYespercent
Considering new ILS133 4634.59%
Considering new Interface133 3627.07%
System Installed on time?133 10679.70%

Average Collection size: 10677748

TypeCount
Public5
Academic92
School1
Consortium7
Special7

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00012
[3] 100,001-250,00019
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00036
[6] over 10,000,0013



2011 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 1 2 3 7 12 11 22 47 27 7 76.277
ILS Functionality135 3 8 9 10 9 15 41 31 9 76.207
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction139 2 2 7 8 12 12 24 38 21 13 76.067
Support Satisfaction138 3 1 7 7 10 16 20 40 22 12 76.097
Support Improvement139 2 2 4 7 16 51 14 13 15 15 55.615
Company Loyalty137 9 10 3 5 6 24 10 21 30 19 85.797
Open Source Interest139 32 14 20 7 13 20 16 6 3 8 03.323

CategoryTotalYespercent
Considering new ILS140 3625.71%
Considering new Interface140 4532.14%
System Installed on time?140 10877.14%

Average Collection size: 1515109

TypeCount
Public8
Academic102
School1
Consortium5
Special6

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00023
[3] 100,001-250,00019
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00034
[6] over 10,000,0014



2010 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction105 1 1 7 3 12 18 39 20 4 76.417
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction104 1 4 6 10 18 14 31 16 4 75.976
Support Satisfaction104 2 7 5 7 14 21 20 25 3 85.966
Support Improvement103 6 1 3 14 43 12 6 9 9 55.335
Company Loyalty103 6 4 5 6 17 9 22 15 19 75.987
Open Source Interest103 16 18 10 10 10 17 8 6 5 3 13.403

CategoryTotalYespercent
Considering new ILS106 2018.87%
Considering new Interface106 6359.43%
System Installed on time?106 8983.96%

Average Collection size: 1854711

TypeCount
Public4
Academic76
School0
Consortium4
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00016
[3] 100,001-250,00013
[4] 250,001-1,000,00025
[5] 1,000,001-10,000,00029
[6] over 10,000,0012



2009 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 2 2 1 7 7 16 26 37 31 4 76.267
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction131 4 1 5 4 11 20 20 35 25 6 76.007
Support Satisfaction132 4 2 5 4 12 24 27 23 20 11 65.866
Support Improvement123 3 1 2 3 14 43 19 16 11 11 55.675
Company Loyalty132 11 5 5 6 7 11 13 26 31 17 85.897
Open Source Interest131 30 10 11 12 12 15 16 15 3 7 03.664

CategoryTotalYespercent
Considering new ILS135 1611.85%
Considering new Interface135 6145.19%
System Installed on time?135 10577.78%





2008 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction66 2 1 1 6 5 8 12 20 9 2 75.806
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 2 2 7 5 7 7 16 10 7 3 65.206
Support Satisfaction66 2 1 6 11 4 13 8 13 5 3 55.055
Support Improvement0 not applicable
Company Loyalty66 6 3 3 7 7 9 8 8 8 7 55.065
Open Source Interest66 9 6 8 3 6 14 5 9 1 5 54.115

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 3756.06%
System Installed on time?66 5278.79%





2007 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 4 2 4 2 4 9 15 28 9 1 75.696
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 5 2 7 5 10 14 12 22 8 2 75.166
Support Satisfaction86 5 4 8 4 16 10 13 16 6 4 44.885
Support Improvement0 not applicable
Company Loyalty85 11 6 3 6 8 20 6 11 6 8 54.655
Open Source Interest87 17 8 11 4 13 13 4 9 3 5 03.624

CategoryTotalYespercent
Considering new ILS88 89.09%
Considering new Interface88 3438.64%
System Installed on time?88 11.14%




2021 : gen: 6.12 company 6.94 loyalty 6.41 support 6.81

2020 : gen: 5.97 company 6.71 loyalty 6.49 support 6.73

2019 : gen: 5.75 company 6.14 loyalty 6.40 support 6.23

2018 : gen: 5.84 company 5.90 loyalty 6.63 support 5.95

2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15

2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments (survey2020)

We are having a tender for a new LSP including a discovery interface. We'll adopt the winner but I can't say yet who this will be. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Since we are legislatively mandated to be in a shared bib environment with the other 39 Florida College and University libraries, we can't implement an ILS on our own. My understanding is the consortium did investigate at least one open source option for the upcoming IILS migration, but there is not one available currently that can handle a system as complex as this group of colleges and universities. (Library type: Academic; collection size: large; ils satisfaction: 3)

[...] is using FOLIO in production for our ERM. We're using the Users, Settings, Licenses, and Organizations apps. We plan to add more FOLIO apps in production over the coming year, including Agreements, eUsage, Courses, and Inventory (for Courses). (Library type: Academic; collection size: very large; ils satisfaction: 8)

Respondo esta encuesta de acuerdo a mi práctica bibliotecaria día a día y a las conversaciones entre colegas y las evaluaciones que hemos hecho previamente. Dicho lo anterior, esta no es una respuesta con datos expuestos desde la unidad, ni me abogo su representación oficial, pero creo pertinente participar en el estudio ya que es elemental conocer los alcances y mediciones de la automatización de Bibliotecas en general, con mayor razón si hay baja interacción y autonomía de los usuarios para tal escenario en esta u otra Biblioteca. (Library type: Academic; collection size: small; ils satisfaction: 5)

We don't work directly with Ex Libris for Aleph support. We work with our consortium. Thus the two unanswered questions are not applicable to us. (Library type: Academic; collection size: large; ils satisfaction: 1)

Rero ILS as Open Source may be a bit misleading. The Rero system is heavily customized for a library system in Switzerland, but the code is open and available. Customization for the library using the software would be necessary. (Library type: Independent Research; collection size: medium; ils satisfaction: 6)

ILS