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Average responses by Category (2010 - 2020)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Public) (CollectionSize > '100001') (CollectionSize < '500000') (2020)

Year Koha (BW) Symphony Horizon Polaris Sierra Library.Solution
2010-- 5.02 5.78 7.93 -- 6.47
2011-- 5.77 6.59 7.34 -- 7.76
2012-- 6.25 6.45 7.43 6.64 7.85
2013-- 6.63 7.17 7.69 6.19 7.21
20147.42 6.77 6.92 7.16 3.87 7.72
20157.47 6.70 6.86 7.03 4.56 7.08
20167.67 6.75 7.61 7.07 5.24 7.57
20178.31 7.09 7.10 6.66 5.34 7.83
20188.54 7.22 7.08 6.67 5.49 7.07
20198.50 7.19 7.39 6.53 5.31 6.88
20208.67 7.87 7.59 7.36 5.96 5.94

Threshold: 12. Number of required responses for product to be included in the analysis.

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