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Average responses by Category (2007 - 2020)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Public) (2020)

Year Apollo Atriuum Koha (BW) Evergreen -- Independent Evergreen -- Equinox Software Carl.X Horizon Symphony VERSO Destiny Polaris Library.Solution V-smart Spydus Sierra
2007-- -- -- -- -- -- 5.89 5.48 7.68 -- 8.23 6.78 -- -- --
2008-- -- -- -- -- -- 5.50 4.85 7.95 -- 7.82 6.96 -- -- --
20098.79 7.70 -- -- -- -- 5.73 5.17 8.46 -- 7.71 7.11 -- 6.00 --
20108.75 7.47 8.52 -- -- -- 5.72 5.58 7.97 6.47 7.78 7.15 -- 7.45 --
20118.67 7.62 8.31 -- 6.83 -- 6.58 6.20 8.26 6.91 7.52 7.43 -- 6.59 --
20128.75 8.02 8.23 -- 6.67 -- 6.43 6.60 7.72 7.89 7.48 7.71 -- 6.50 6.57
20138.72 8.23 7.82 -- 7.07 -- 6.66 6.84 7.02 6.96 7.56 7.40 -- 6.73 5.47
20148.64 8.19 7.72 -- 7.06 -- 6.31 6.95 6.98 6.13 7.33 7.46 -- 6.74 4.21
20158.78 8.15 7.77 7.38 7.58 -- 6.76 6.91 7.49 7.35 6.94 7.60 -- 6.91 4.74
20168.47 8.00 8.01 7.78 7.18 -- 7.29 7.12 7.77 6.83 7.04 7.60 -- 6.50 5.05
20178.58 8.18 7.90 8.00 7.57 -- 6.96 7.17 7.63 7.10 6.93 7.42 7.00 6.25 5.23
20188.54 8.13 8.12 8.19 7.32 6.31 7.17 7.05 7.76 6.50 6.93 7.36 -- 6.00 5.45
20198.60 8.33 8.33 8.24 7.00 7.42 7.44 7.29 7.28 6.93 6.97 7.07 -- 6.00 5.28
20208.55 8.31 8.26 8.22 7.88 7.74 7.72 7.64 7.59 7.32 7.31 7.03 6.86 6.75 6.08

Threshold: 12. Number of required responses for product to be included in the analysis.

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