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Average responses by Category (2010 - 2020)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '200000') (CollectionSize < '1000001') (2020)

Year Symphony OCLC WMS Alma Sierra
20106.17 -- -- --
20116.08 -- -- --
20126.54 -- -- --
20137.00 -- -- 6.40
20146.97 7.25 6.50 5.64
20156.94 7.10 6.17 5.00
20167.05 6.95 6.39 5.07
20176.98 6.46 6.07 5.29
20187.20 5.92 5.81 4.86
20196.96 7.08 5.88 4.74
20208.09 7.44 6.23 5.43

Threshold: 12. Number of required responses for product to be included in the analysis.

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