Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '1000001') (2020)
| Year | Alma | Sierra |
|---|---|---|
| 2010 | -- | -- |
| 2011 | -- | -- |
| 2012 | -- | 6.89 |
| 2013 | -- | 6.65 |
| 2014 | 6.26 | 5.88 |
| 2015 | 6.58 | 5.29 |
| 2016 | 6.49 | 5.60 |
| 2017 | 6.26 | 4.95 |
| 2018 | 5.86 | 4.46 |
| 2019 | 5.73 | 4.81 |
| 2020 | 6.09 | 5.63 |
Threshold: 12. Number of required responses for product to be included in the analysis.
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