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Average responses by Category (2010 - 2020)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '0') (CollectionSize < '200001') (2020)

Year OPALS Koha (BW) VERSO OCLC WMS Symphony Sierra Alma Koha
2010-- -- -- -- 5.47 -- -- --
2011-- -- 8.58 -- 6.25 -- -- --
2012-- -- 7.86 6.86 6.14 7.92 -- --
2013-- 8.00 -- 7.13 6.54 6.91 -- --
2014-- 7.28 -- 7.46 6.32 6.69 -- --
2015-- 7.85 8.33 7.09 6.73 5.54 -- --
2016-- 7.81 -- 7.24 6.78 6.03 6.03 --
20178.82 7.71 8.21 7.02 6.67 5.92 6.04 --
20188.81 7.93 7.53 6.96 6.83 5.57 6.09 --
20198.30 8.03 -- 7.35 6.75 5.85 6.02 7.50
20208.74 8.18 -- 7.53 6.90 6.46 6.31 --

Threshold: 12. Number of required responses for product to be included in the analysis.

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