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Average responses by Category (2007 - 2020)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (2020)

Year OPALS Koha (BW) Horizon VERSO OCLC WMS Symphony Koha Voyager ALEPH 500 Alma Sierra Koha
2007-- -- 5.70 -- -- 5.52 -- 4.77 4.67 -- -- --
2008-- -- 5.07 7.58 -- 4.81 -- 5.64 4.96 -- -- --
2009-- -- 5.58 8.07 -- 5.73 -- 5.71 5.80 -- -- --
2010-- -- 5.44 -- -- 5.62 -- 5.74 5.96 -- -- --
2011-- -- 6.52 8.62 -- 6.06 6.85 6.08 5.98 -- -- --
2012-- -- 6.58 7.86 6.80 6.19 -- 5.54 5.83 -- 7.33 --
2013-- 7.85 6.47 -- 7.16 6.69 8.38 6.00 6.34 7.08 6.59 --
2014-- 7.26 6.57 -- 7.30 6.58 7.36 5.92 6.43 6.42 6.10 --
20158.67 7.81 6.77 8.33 7.12 6.87 7.25 5.99 5.80 6.38 5.26 --
20168.83 7.86 6.91 -- 7.10 6.85 6.97 5.88 6.11 6.35 5.54 --
20178.78 7.80 7.00 8.21 6.72 6.82 7.32 6.19 6.13 6.11 5.41 --
20188.83 7.88 7.36 7.53 6.58 6.96 7.00 6.24 5.62 5.95 5.02 --
20198.37 8.06 7.00 -- 7.16 6.90 7.04 6.57 6.23 5.88 5.14 7.62
20208.76 8.21 7.94 7.77 7.43 7.38 7.18 6.95 6.62 6.26 5.84 5.41

Threshold: 12. Number of required responses for product to be included in the analysis.

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