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Statistical Report for Voyager

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Voyager Responses by Sector
VoyagerallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS515.55 145.50145.86105.0000001
ILSFunctionality515.33 145.50145.71104.3000001
PrintFunctionality517.02 147.07147.29106.7000001
ElectronicFunctionality503.46 143.29134.00103.4000001
SatisfactionCustomerSupport516.63 146.07146.86106.9000001
CompanyLoyalty516.86 146.50147.43106.5000001



2019 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 1 6 6 13 8 10 7 55.555
ILS Functionality51 1 2 7 7 9 10 8 6 1 65.335
Print Functionality51 2 2 12 15 17 3 87.027
Electronic Functionality50 2 8 10 9 5 7 4 2 2 1 23.463
Company Satisfaction50 1 3 4 7 13 11 10 1 66.126
Support Satisfaction51 1 1 4 7 8 10 16 4 86.637
Support Improvement50 2 2 7 19 10 3 6 1 55.345
Company Loyalty51 3 1 5 4 7 5 10 16 96.868
Open Source Interest48 13 3 5 5 3 3 8 2 1 5 03.543

CategoryTotalYespercent
Considering new ILS51 4180.39%
Considering new Interface51 917.65%
System Installed on time?51 4792.16%

Average Collection size: 5433015

TypeCount
Public0
Academic38
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00011
[3] 100,001-250,00011
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,00011
[6] over 10,000,0014



2018 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 4 7 6 15 21 11 3 2 65.276
ILS Functionality71 1 3 14 10 13 17 8 2 3 64.995
Print Functionality71 1 2 6 4 18 17 17 6 66.587
Electronic Functionality70 4 11 5 11 14 9 9 5 2 43.744
Company Satisfaction70 1 2 1 6 8 17 16 16 3 66.297
Support Satisfaction68 1 2 3 3 6 14 19 17 3 76.407
Support Improvement70 1 1 17 20 10 8 11 2 55.615
Company Loyalty68 4 2 1 2 4 6 7 7 18 17 86.538
Open Source Interest68 20 7 7 4 7 8 3 4 1 7 03.213

CategoryTotalYespercent
Considering new ILS71 5983.10%
Considering new Interface71 1825.35%
System Installed on time?71 6185.92%

Average Collection size: 4703474

TypeCount
Public0
Academic57
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,00012
[4] 250,001-1,000,00020
[5] 1,000,001-10,000,00020
[6] over 10,000,0015



2017 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction119 1 6 9 11 28 18 28 17 1 55.666
ILS Functionality118 2 5 8 18 26 15 22 18 4 55.616
Print Functionality116 3 3 9 17 41 36 7 76.957
Electronic Functionality117 8 16 18 12 20 9 14 13 5 2 43.814
Company Satisfaction119 1 3 1 16 14 25 29 26 4 76.236
Support Satisfaction118 2 2 4 10 17 26 27 23 7 76.236
Support Improvement117 1 1 5 13 57 10 12 13 5 55.535
Company Loyalty118 3 1 3 3 11 13 17 16 23 28 96.577
Open Source Interest117 20 15 18 7 15 9 9 10 10 4 03.563

CategoryTotalYespercent
Considering new ILS119 8369.75%
Considering new Interface119 1512.61%
System Installed on time?119 11394.96%

Average Collection size: 2797448

TypeCount
Public0
Academic91
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00025
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00027
[6] over 10,000,0016



2016 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction117 2 4 3 9 13 16 29 21 17 3 65.586
ILS Functionality116 2 3 5 14 11 18 23 20 12 8 65.476
Print Functionality117 1 3 3 6 7 19 31 31 16 76.817
Electronic Functionality115 9 10 26 17 9 19 13 7 4 1 23.583
Company Satisfaction115 1 3 7 6 6 17 16 28 27 4 75.987
Support Satisfaction112 3 2 5 5 11 13 16 22 26 9 86.037
Support Improvement112 2 1 1 9 22 48 7 8 9 5 55.125
Company Loyalty116 2 2 2 5 12 14 13 30 11 25 76.387
Open Source Interest117 26 13 10 7 14 17 7 11 6 6 03.564

CategoryTotalYespercent
Considering new ILS117 7967.52%
Considering new Interface117 1815.38%
System Installed on time?117 10791.45%

Average Collection size: 3728028

TypeCount
Public0
Academic90
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00022
[4] 250,001-1,000,00032
[5] 1,000,001-10,000,00027
[6] over 10,000,0018



2015 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 1 4 6 13 19 33 16 21 1 65.756
ILS Functionality115 1 2 8 11 23 29 17 18 6 65.906
Print Functionality113 1 4 7 8 19 25 32 17 86.907
Electronic Functionality113 1 17 16 11 17 18 21 6 4 2 64.054
Company Satisfaction113 3 7 12 21 21 22 19 8 76.056
Support Satisfaction113 2 5 5 13 17 14 21 30 6 86.087
Support Improvement111 1 2 4 13 53 14 16 4 4 55.385
Company Loyalty115 5 2 3 5 4 16 19 22 17 22 76.277
Open Source Interest109 24 11 10 12 7 13 6 10 10 6 03.673

CategoryTotalYespercent
Considering new ILS120 8268.33%
Considering new Interface120 1714.17%
System Installed on time?120 10789.17%

Average Collection size: 2289918

TypeCount
Public0
Academic85
School1
Consortium1
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00027
[6] over 10,000,0017



2014 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 3 5 9 15 16 38 37 22 2 65.786
ILS Functionality148 5 6 12 16 20 33 31 20 5 65.666
Print Functionality148 4 3 8 25 39 56 13 87.117
Electronic Functionality145 6 16 21 17 18 16 24 19 6 2 64.174
Company Satisfaction147 2 1 3 12 11 27 23 38 24 6 75.936
Support Satisfaction147 1 3 6 8 12 24 30 32 22 9 75.906
Support Improvement146 1 2 6 5 22 65 18 11 8 8 55.235
Company Loyalty149 10 5 9 5 11 26 12 26 27 18 85.666
Open Source Interest145 35 26 14 7 15 18 12 9 3 6 03.022

CategoryTotalYespercent
Considering new ILS151 10267.55%
Considering new Interface151 2617.22%
System Installed on time?151 13388.08%

Average Collection size: 1939716

TypeCount
Public0
Academic128
School0
Consortium1
Special3

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00039
[3] 100,001-250,00032
[4] 250,001-1,000,00036
[5] 1,000,001-10,000,00029
[6] over 10,000,0015



2013 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 1 3 6 7 11 21 42 19 1 76.157
ILS Functionality112 2 4 3 6 16 24 32 22 3 76.207
Print Functionality112 2 4 4 12 31 43 16 87.318
Electronic Functionality111 1 6 14 17 7 17 21 18 7 3 64.805
Company Satisfaction110 1 2 3 7 7 11 21 42 14 2 76.027
Support Satisfaction110 5 2 5 10 14 26 31 15 2 75.866
Support Improvement109 2 1 8 7 56 10 12 9 4 55.395
Company Loyalty110 2 1 2 8 5 15 23 24 17 13 76.216
Open Source Interest110 27 12 13 6 9 15 12 9 4 3 03.283

CategoryTotalYespercent
Considering new ILS114 5951.75%
Considering new Interface114 3026.32%
System Installed on time?114 10390.35%

Average Collection size: 1534747

TypeCount
Public0
Academic85
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,00025
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2012 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction171 4 1 8 11 13 21 37 55 20 1 75.756
ILS Functionality171 1 3 8 15 10 29 28 43 30 4 75.816
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction169 3 3 6 11 16 22 29 54 25 75.766
Support Satisfaction168 4 5 5 13 17 23 33 45 22 1 75.576
Support Improvement162 8 5 1 4 28 65 15 24 10 2 55.015
Company Loyalty170 7 3 6 12 12 33 20 38 14 25 75.816
Open Source Interest167 32 17 19 16 9 32 16 12 5 9 03.593

CategoryTotalYespercent
Considering new ILS172 8448.84%
Considering new Interface172 5632.56%
System Installed on time?172 15489.53%

Average Collection size: 1439754

TypeCount
Public0
Academic136
School0
Consortium1
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00022
[3] 100,001-250,00039
[4] 250,001-1,000,00053
[5] 1,000,001-10,000,00030
[6] over 10,000,0014



2011 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction154 1 4 17 5 18 27 56 22 4 76.077
ILS Functionality152 1 8 16 7 16 26 44 31 3 76.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction154 1 1 4 10 12 16 22 54 27 7 76.217
Support Satisfaction152 3 7 11 5 18 23 47 30 8 76.167
Support Improvement149 2 2 4 7 13 62 16 19 15 9 55.525
Company Loyalty154 5 2 12 10 30 17 34 24 20 76.107
Open Source Interest152 25 16 16 16 12 21 17 13 10 6 03.794

CategoryTotalYespercent
Considering new ILS154 6038.96%
Considering new Interface154 6240.26%
System Installed on time?154 13990.26%

Average Collection size: 1940682

TypeCount
Public0
Academic117
School0
Consortium2
Special4

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00019
[3] 100,001-250,00036
[4] 250,001-1,000,00051
[5] 1,000,001-10,000,00023
[6] over 10,000,0016



2010 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction123 4 3 10 25 25 42 13 1 76.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction123 1 5 5 11 18 30 39 13 1 75.906
Support Satisfaction120 4 4 4 11 21 32 23 20 1 65.796
Support Improvement118 3 3 6 11 52 14 18 11 55.335
Company Loyalty121 2 3 4 5 13 27 15 28 17 7 75.776
Open Source Interest120 11 16 16 14 9 18 9 8 9 10 54.074

CategoryTotalYespercent
Considering new ILS124 4032.26%
Considering new Interface124 6451.61%
System Installed on time?124 10685.48%

Average Collection size: 1095582

TypeCount
Public1
Academic97
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00021
[3] 100,001-250,00027
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,00017
[6] over 10,000,0012



2009 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction164 8 10 9 31 39 41 22 4 75.916
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction162 1 1 7 12 17 23 35 45 19 2 75.736
Support Satisfaction162 1 3 11 15 12 20 26 44 25 5 75.726
Support Improvement153 2 5 8 8 18 54 17 17 18 6 55.275
Company Loyalty160 11 5 5 11 14 22 20 42 17 13 75.516
Open Source Interest164 24 19 23 11 8 23 16 19 12 9 03.974

CategoryTotalYespercent
Considering new ILS164 3118.90%
Considering new Interface164 8954.27%
System Installed on time?164 14286.59%





2008 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction87 6 5 8 5 23 21 17 2 66.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 1 1 5 9 5 16 15 23 11 1 75.596
Support Satisfaction87 1 4 3 10 5 13 19 14 14 4 65.576
Support Improvement0 not applicable
Company Loyalty87 5 3 10 7 7 12 11 13 13 6 75.145
Open Source Interest86 10 7 10 6 4 14 7 10 4 14 54.665

CategoryTotalYespercent
Considering new ILS87 1921.84%
Considering new Interface87 4045.98%
System Installed on time?87 8395.40%





2007 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 3 12 3 17 19 22 5 1 75.516
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 5 9 14 13 17 24 21 5 1 64.935
Support Satisfaction108 4 5 9 13 14 14 18 19 10 2 74.885
Support Improvement0 not applicable
Company Loyalty105 16 2 11 13 9 25 9 8 6 6 54.155
Open Source Interest107 10 8 12 12 13 12 15 12 6 7 64.354

CategoryTotalYespercent
Considering new ILS111 2421.62%
Considering new Interface111 5347.75%
System Installed on time?111 10.90%




2019 : gen: 5.55 company 6.12 loyalty 6.86 support 6.63

2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40

2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23

2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03

2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08

2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90

2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86

2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57

2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16

2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79

2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72

2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57

2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88

Comments (survey2019)

We're currently implementing Alma and Primo, and will go live in May 2020. (Library type: Academic; collection size: medium; ils satisfaction: 3)

We're currently expecting to migrate to FOLIO for the fall of 2020 (Library type: Academic; collection size: very large; ils satisfaction: 5)

VuFind is the open source public catalog layer that our consortium manages and that we currently use with Voyager. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We are quite satisfied with the technical support that ExLibris provides for Voyager, but they are no longer releasing meaningful updates to the product. (Library type: Academic; collection size: very large; ils satisfaction: 5)

Ex Libris has been providing very responsive support for Voyager. We are interested in FOLIO due largely to its agile development framework that will adapt to meet our library's needs in the long term. (Library type: Academic; collection size: very large; ils satisfaction: 5)

Ex Libris Voyager has done an outstanding job of supporting physical library circulation / management over the past fifteen years; We need a better solution for electronic resource management. (Library type: Theology; collection size: small; ils satisfaction: 8)

The library's needs have moved beyond the last generation of ILS solutions, so we are moving to a new system that has all the functionality we require. (Library type: Academic; collection size: very large; ils satisfaction: 5)

We will be migrating from Voyager to Alma in the summer of 2020. Voyager has served us well for over 20 years, but its feature set has fallen far behind and we can no longer extend its functionality or integrate it with current systems and services that we need. (Library type: Academic; collection size: very large; ils satisfaction: 5)

While Voyager fulfills our basic cataloging and circulation needs, it has not kept up with the changing nature of library resources, i.e., electronic formats, and is cumbersome to work with. The needs of academic institutions such as ours have vastly changed since its implementation here in 1999, and we feel it's imperative that we migrate to a new system within a year or two. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We presently have good relations with ExLibris. We would like to see how the field of Next Generation ILS's develop before making any move. The acquisition of Innovative by ExLibris may affect our perspective of the vendor and marketplace. The satisfaction we have with the vendor is based in part on the decision to slow the pace of releasing new versions of Voyager. Customer Service is getting better each year. (Library type: Academic; collection size: very large; ils satisfaction: 6)

The [...] issued an request For Information (RFI) for a next generation library services platform and discovery layer in October 2019. (Library type: National; collection size: very large; ils satisfaction: 7)

The ratings related to Voyager are done with the recognition that Voyager is a fairly old system. It was not designed for current-state libraries and there are no plans for it to be redesigned. We feel Voyager was an excellent system for many years and its ratings are not the best only because it is dated. (Library type: State; collection size: very large; ils satisfaction: 6)

We migrated to OCLC WMS this summer. (Library type: Academic; collection size: medium; ils satisfaction: 5)

[...] is currently in the process of reviewing proposals for a new library services platform and discovery layer. At this stage of the process, potentials vendors are confidential. (Library type: National; collection size: very small; ils satisfaction: 5)

I cannot comment much on the ILS search process, but Skidmore is working to ensure we choose a system which is right for us even if it means waiting a bit or taking some calculated risks. (Library type: Academic; collection size: large; ils satisfaction: 5)

Our selection of a new product has not been made public as of this survey submission, but we are on a timeline to implement in 2020. (Library type: Theology; collection size: very large; ils satisfaction: 5)

We are currently operating on Voyager and SFX and halfway through our migration to Alma and Primo VE. We should go live on Alma and Primo VE on June 24, 2020. Hence these responses reflect our experience with Voayger during this transition phase and our experience with Ex Libris as a company and provider of both products. (Library type: Consortium; collection size: very large; ils satisfaction: 3)

We have just started the migration process to Alma. The Go-live day will be in July. The [...] Library will be merged with the [...] Library this year. So we are combining our databases during the migration. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Voyager works well with our discovery layer from EBSCO. Our staff understands Voyager's foibles. Our metadata is hosted by Ex Libris. Cloud hosting has proved incredibly reliable since we began using this service. (Library type: Theology; collection size: medium; ils satisfaction: 8)

We are part of the [...], which contracted with Ex Libris to migrate to Alma in 2019. However, as our "go-live" with Alma didn't occur until December 2019, I have filled out the survey for our previous system, Voyager. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We are in transition from one ILS (Voyager) to another (Alma), so I'm not sure how relevant these survey results are. We are still using Voyager, but are working on getting Alma set up and it will go live and fully replace Voyager in July 2020. (Library type: Academic; collection size: small; ils satisfaction: 4)

The library recently licensed Alma and will go live July 2021. (Library type: Academic; collection size: very large; ils satisfaction: 5)

Uncertain support future. Alma does not provide the flexibility in product development we are after. The responsivity and of open source is very appealing to us. (Library type: Special; collection size: very large; ils satisfaction: 4)

Overall we are happy with our ILS but we would like to move to a more modern system to take advantage of new features. However, we are concerned about how limited the ILS marketplace has become, and how it continues to shrink. We may opt to continue developing local enhancements to defer a migration decision. (Library type: Academic; collection size: very large; ils satisfaction: 7)

ILS