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Statistical Report for Virtua

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Virtua Responses by Sector
VirtuaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS145.21 53301000
ILSFunctionality145.43 53301000
PrintFunctionality146.93 53301000
ElectronicFunctionality144.14 53301000
SatisfactionCustomerSupport146.43 53301000
CompanyLoyalty144.57 53301000



2019 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 3 1 1 2 1 4 2 75.216
ILS Functionality14 2 1 1 2 2 5 1 75.436
Print Functionality14 1 1 1 2 2 4 3 86.938
Electronic Functionality14 2 2 1 1 2 2 3 1 74.145
Company Satisfaction14 2 2 1 3 1 5 85.506
Support Satisfaction14 1 1 1 1 2 3 2 3 76.437
Support Improvement14 2 1 2 2 2 2 1 2 15.366
Company Loyalty14 2 2 3 2 4 1 74.576
Open Source Interest14 1 1 2 3 1 2 2 2 34.294

CategoryTotalYespercent
Considering new ILS14 642.86%
Considering new Interface14 535.71%
System Installed on time?14 964.29%

Average Collection size: 767172

TypeCount
Public1
Academic11
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2018 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 3 1 1 2 3 3 1 36.007
ILS Functionality14 2 1 3 1 4 3 75.937
Print Functionality14 4 1 6 3 87.298
Electronic Functionality14 1 2 2 3 1 3 1 1 55.005
Company Satisfaction14 2 2 2 5 2 1 76.437
Support Satisfaction14 1 2 4 5 2 87.148
Support Improvement14 1 4 2 3 1 3 45.506
Company Loyalty14 2 2 3 3 1 2 1 23.574
Open Source Interest14 2 1 1 2 2 2 4 95.215

CategoryTotalYespercent
Considering new ILS14 964.29%
Considering new Interface14 321.43%
System Installed on time?14 1392.86%

Average Collection size: 1044099

TypeCount
Public2
Academic11
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2017 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 3 8 3 77.007
ILS Functionality14 2 10 2 77.007
Print Functionality13 6 4 3 77.778
Electronic Functionality14 1 2 2 1 4 4 64.716
Company Satisfaction14 1 3 7 3 76.717
Support Satisfaction14 1 2 7 3 1 76.937
Support Improvement14 1 2 3 5 1 2 65.576
Company Loyalty14 1 3 2 5 2 1 65.296
Open Source Interest14 2 3 2 1 1 1 2 1 1 13.433

CategoryTotalYespercent
Considering new ILS14 857.14%
Considering new Interface14 321.43%
System Installed on time?14 964.29%

Average Collection size: 1688335

TypeCount
Public0
Academic12
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2016 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 1 5 4 7 1 86.337
ILS Functionality21 2 2 1 4 4 5 3 86.577
Print Functionality21 1 2 5 10 3 87.528
Electronic Functionality21 1 1 1 5 4 1 4 1 3 34.484
Company Satisfaction21 1 1 2 1 1 5 5 4 1 65.816
Support Satisfaction20 1 1 1 1 2 2 4 6 2 86.257
Support Improvement21 1 1 2 3 5 3 1 3 2 55.335
Company Loyalty21 1 1 1 3 1 3 4 5 2 86.007
Open Source Interest21 3 2 1 6 3 3 1 2 44.144

CategoryTotalYespercent
Considering new ILS21 1152.38%
Considering new Interface21 523.81%
System Installed on time?21 1885.71%

Average Collection size: 1330627

TypeCount
Public1
Academic13
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2015 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 3 2 4 1 86.237
ILS Functionality14 1 1 2 1 3 5 1 86.217
Print Functionality14 1 4 6 3 87.798
Electronic Functionality14 1 1 2 1 1 4 3 1 64.936
Company Satisfaction14 1 2 2 3 1 5 86.006
Support Satisfaction13 1 1 1 3 2 2 3 56.007
Support Improvement14 2 1 1 4 2 1 1 1 1 44.294
Company Loyalty14 3 2 1 2 1 3 1 1 04.575
Open Source Interest14 3 2 3 1 2 2 1 03.212

CategoryTotalYespercent
Considering new ILS14 857.14%
Considering new Interface14 17.14%
System Installed on time?14 1285.71%

Average Collection size: 1203307

TypeCount
Public1
Academic7
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 2 1 2 3 2 3 7 4 1 75.526
ILS Functionality25 1 1 2 2 1 5 9 3 1 75.887
Print Functionality24 1 2 4 5 11 1 87.048
Electronic Functionality23 2 3 1 2 1 2 6 2 3 1 64.706
Company Satisfaction24 3 1 3 1 6 4 4 2 65.426
Support Satisfaction24 3 3 3 3 4 4 3 1 64.926
Support Improvement24 2 4 2 3 4 3 1 2 3 14.585
Company Loyalty23 4 1 3 3 3 2 2 1 4 04.705
Open Source Interest25 3 5 5 3 2 1 1 1 4 13.442

CategoryTotalYespercent
Considering new ILS25 832.00%
Considering new Interface25 728.00%
System Installed on time?25 1976.00%

Average Collection size: 1609430

TypeCount
Public5
Academic14
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2013 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 3 1 1 2 6 3 3 76.327
ILS Functionality19 2 1 1 1 2 7 3 2 76.267
Print Functionality19 1 1 2 4 8 3 87.268
Electronic Functionality19 1 1 2 2 1 6 3 2 1 65.266
Company Satisfaction18 1 2 2 1 4 6 2 86.567
Support Satisfaction17 1 1 2 3 8 2 87.068
Support Improvement17 2 5 1 3 2 4 56.597
Company Loyalty19 2 2 1 1 1 1 5 2 4 75.747
Open Source Interest19 7 1 4 4 1 1 1 02.632

CategoryTotalYespercent
Considering new ILS19 842.11%
Considering new Interface19 736.84%
System Installed on time?19 1578.95%

Average Collection size: 1048469

TypeCount
Public4
Academic11
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0007
[6] over 10,000,0010



2012 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction43 1 2 2 3 5 8 5 13 4 86.307
ILS Functionality42 1 1 4 4 7 9 11 5 86.607
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 2 2 3 1 3 9 8 9 5 66.217
Support Satisfaction40 2 1 4 2 2 6 7 9 7 86.357
Support Improvement40 2 1 7 11 2 4 4 9 56.085
Company Loyalty41 2 2 1 4 4 3 3 5 9 8 85.957
Open Source Interest41 11 8 7 1 3 5 2 3 1 02.512

CategoryTotalYespercent
Considering new ILS45 715.56%
Considering new Interface45 1635.56%
System Installed on time?45 3884.44%

Average Collection size: 1066884

TypeCount
Public8
Academic26
School1
Consortium0
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0008
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2011 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 1 2 3 3 8 15 2 86.807
ILS Functionality35 1 1 2 1 5 10 14 1 86.777
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 1 6 5 9 11 3 86.807
Support Satisfaction35 1 1 2 4 3 11 9 4 76.697
Support Improvement34 1 10 3 8 6 6 56.767
Company Loyalty35 2 1 3 1 4 3 8 8 5 76.237
Open Source Interest35 10 4 8 2 3 2 3 1 2 02.712

CategoryTotalYespercent
Considering new ILS35 514.29%
Considering new Interface35 1645.71%
System Installed on time?35 3085.71%

Average Collection size: 653420

TypeCount
Public5
Academic23
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,0005
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2010 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 1 1 4 4 75.927
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 1 2 4 4 76.087
Support Satisfaction13 1 2 1 5 3 1 75.927
Support Improvement13 1 1 1 1 3 1 1 2 2 55.465
Company Loyalty13 2 1 1 4 4 1 75.777
Open Source Interest13 3 3 1 2 1 1 2 02.922

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 430.77%
System Installed on time?13 1076.92%

Average Collection size: 678616

TypeCount
Public1
Academic9
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2009 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 5 8 4 1 76.297
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 1 1 1 3 7 5 2 76.487
Support Satisfaction21 2 1 2 3 5 6 2 86.527
Support Improvement20 1 1 1 1 1 8 2 5 76.857
Company Loyalty20 4 1 2 3 3 5 2 85.557
Open Source Interest20 5 4 1 1 3 1 1 1 3 03.704

CategoryTotalYespercent
Considering new ILS21 314.29%
Considering new Interface21 733.33%
System Installed on time?21 1571.43%





2008 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 1 2 3 2 6 11 6 76.007
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction33 2 3 1 3 3 2 11 8 75.797
Support Satisfaction33 1 1 2 2 3 5 7 4 7 1 65.556
Support Improvement0 not applicable
Company Loyalty32 5 2 4 5 2 7 7 74.946
Open Source Interest33 8 8 5 2 3 2 4 1 03.062

CategoryTotalYespercent
Considering new ILS33 1030.30%
Considering new Interface33 1236.36%
System Installed on time?33 3193.94%





2007 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 2 3 4 6 6 76.177
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 1 2 2 3 5 4 5 2 66.086
Support Satisfaction24 1 1 2 5 2 2 5 5 1 45.586
Support Improvement0 not applicable
Company Loyalty23 2 3 2 2 1 4 1 4 1 3 54.615
Open Source Interest23 2 5 2 3 2 1 1 4 3 14.353

CategoryTotalYespercent
Considering new ILS24 28.33%
Considering new Interface24 625.00%
System Installed on time?24 14.17%




2019 : gen: 5.21 company 5.50 loyalty 4.57 support 6.43

2018 : gen: 6.00 company 6.43 loyalty 3.57 support 7.14

2017 : gen: 7.00 company 6.71 loyalty 5.29 support 6.93

2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25

2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00

2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92

2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06

2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35

2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69

2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92

2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52

2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55

2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58

Comments (survey2019)

ILS Virtua is outdated. III no longer develops it (Library type: Academic; collection size: medium; ils satisfaction: 2)

Virtua has been bought by Innovative. We likely could not afford any of their other products and that is why I stated that we would not likely buy a future system from them. I rated their customer support at 6 because it has been good and has not degraded or improved. They have a great team supporting Virtua users. (Library type: Academic; collection size: small; ils satisfaction: 5)

Virtua will not be updated anymore and is not offered by VTLS. Furthermore, VTLS is taken over by ExLibris, and we had some horrible experiences with them in the past so they are probably not an option. We are a small library and we do not need a very advanced library system, this limits our search. (Library type: Academic; collection size: small; ils satisfaction: 7)

Libraries are in an unending race with technological innovations in the spheres of search and information management . In the past libraries had managed to be in the forefront for quite sometime. However, with the advent of the internet and the various web technologies (Google in particular), it seems that libraries have lost the race! I am not pointing to any vendor in particular but I think there is an urgent need to look into the basics of library automation, we need to bring fresh perspectives and new ideas. At least, we need to quickly adapt to the latest technologies to stay relevant. (Library type: Special; collection size: medium; ils satisfaction: 8)

Our current search for a new ILS is the direct result of consolidation in the industry. Once Virtua was bought by Innovative it was clear that it wouldn't be actively developed and over the past few years we've really started to see that play out and felt we had no choice but to move on. The lack of any Web-based functionality hampered outreach efforts in particular. Furthermore, as we just saw when Innovative got bought by Ex Libris, Innovative never settled on a strong direction as a company and went from what appeared to be a plan to migrate all customers to a single solution to treading water with the legacy products it acquired from other companies. So, ultimately, we didn't feel strongly about sticking with Innovative since we never "chose" them anyway. (Library type: Public; collection size: medium; ils satisfaction: 3)

Under Innovative, local vendor no longer supporting the RFID hardware and software systems integrated to current ILS. Customer is not being updated in advance, negative financial and operations impact faced, may have to change to a compatible new system. (Library type: Academic; collection size: medium; ils satisfaction: 7)

At present, there is no update version for VIRTUA because VTLS acquired by Innovative interface and III acquired by Ex Libris (Library type: Academic; collection size: medium; ils satisfaction: 7)

The reason that support for our ILS has gotten worse is that it is no longer in development. (Library type: Academic; collection size: very large; ils satisfaction: 4)

We are concerned about the rising cost of Innovative products, and about the recent acquisition of Innovative by ExLibris. We know our ILS Virtua is not going to be a major priority for ExLibris, and we anticipate their plans for the product will be the main factor causing us to migrate to a new system (they will inevitably decide to stop supporting it at some point). We don't believe our budget will allow us to move to that company's other products. We are strongly considering a supported open source solution, like Koha supported by ByWater. We have not done any serious analysis to see what other options might be suitable, but we are preparing for this in the coming 2-5 years. (Library type: Government Agency; collection size: medium; ils satisfaction: 8)

The company and the product both are becoming less user-friendly than they were initially. The product is lagging behind to cope up with the advancements of Library Technology. It has failed to improe the handling of digital materials in Library collections. We had to look for other company solutions like OCLC for deeloping and publishing the digital collections. This makes us pay for other products like ContentDM as well as integrating the two collections is an issue. (Library type: Academic; collection size: medium; ils satisfaction: 6)

I think virtua is a reliable system its just the support is pretty bad (Library type: Academic; collection size: large; ils satisfaction: 2)

ILS