Statistical Report for VERSO
| 2020 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
1 | 2 | 1 | 4 | 5 | 8 | 13 | 34 | 39 | 23 | 8 | 7.01 | 7 |
|---|
| ILS Functionality | 130 |
| 1 | 2 | 2 | 9 | 9 | 13 | 25 | 45 | 24 | 8 | 7.08 | 8 |
|---|
| Print Functionality | 129 |
| 1 | 1 | 3 | 6 | 11 | 6 | 24 | 43 | 34 | 8 | 7.33 | 8 |
|---|
| Electronic Functionality | 120 |
9 | | 6 | 1 | 8 | 11 | 13 | 23 | 28 | 21 | 8 | 6.28 | 7 |
|---|
| Company Satisfaction | 129 |
| | 2 | 3 | 5 | 4 | 12 | 29 | 39 | 35 | 8 | 7.40 | 8 |
|---|
| Support Satisfaction | 129 |
| | 2 | 2 | 5 | 6 | 11 | 16 | 39 | 48 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 127 |
2 | 2 | 3 | 4 | 7 | 12 | 7 | 27 | 30 | 33 | 9 | 6.90 | 7 |
|---|
| Open Source Interest | 113 |
23 | 7 | 12 | 12 | 7 | 30 | 6 | 6 | 4 | 4 | 5 | 3.64 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 134 |
15 | 11.19% |
|---|
| Considering new Interface | 134 |
2 | 1.49% |
|---|
| System Installed on time? | 134 |
0 | 0.00% |
|---|
| Average Collection size: |
| 183358 |
|---|
| Type | Count |
|---|
| Public | 3 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 19 |
|---|
| [2] 10,001-100,000 | 102 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 1 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 VERSO Responses by Sector |
|---|
| VERSO | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 48 | 6.29 |
9 | 6.67 | 0 | | 0 | | 35 | 6.23 | 0 | | 0 | | 0 | | 2 | |
|---|
| ILSFunctionality | 48 | 6.73 |
9 | 7.11 | 0 | | 0 | | 35 | 6.69 | 0 | | 0 | | 0 | | 2 | |
|---|
| PrintFunctionality | 48 | 6.75 |
8 | 7.63 | 0 | | 0 | | 36 | 6.69 | 0 | | 0 | | 0 | | 2 | |
|---|
| ElectronicFunctionality | 48 | 5.88 |
9 | 5.22 | 0 | | 0 | | 35 | 6.11 | 0 | | 0 | | 0 | | 2 | |
|---|
| SatisfactionCustomerSupport | 48 | 7.50 |
8 | 8.00 | 0 | | 0 | | 36 | 7.28 | 0 | | 0 | | 0 | | 2 | |
|---|
| CompanyLoyalty | 47 | 6.32 |
8 | 6.75 | 0 | | 0 | | 35 | 6.20 | 0 | | 0 | | 0 | | 2 | |
|---|
| 2019 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 48 |
| | 5 | 3 | 3 | 4 | 3 | 13 | 11 | 6 | 7 | 6.29 | 7 |
|---|
| ILS Functionality | 48 |
| | 1 | 4 | 3 | 1 | 9 | 11 | 10 | 9 | 7 | 6.73 | 7 |
|---|
| Print Functionality | 48 |
1 | | 1 | 5 | 2 | 3 | 3 | 8 | 15 | 10 | 8 | 6.75 | 8 |
|---|
| Electronic Functionality | 48 |
3 | 3 | | 2 | 6 | 4 | 7 | 5 | 10 | 8 | 8 | 5.88 | 6 |
|---|
| Company Satisfaction | 47 |
| 2 | 3 | 1 | 2 | 2 | 2 | 7 | 16 | 12 | 8 | 6.94 | 8 |
|---|
| Support Satisfaction | 48 |
| 2 | 2 | 1 | 1 | | 3 | 3 | 16 | 20 | 9 | 7.50 | 8 |
|---|
| Support Improvement | 48 |
3 | | 1 | 2 | 4 | 12 | 5 | 3 | 9 | 9 | 5 | 6.00 | 6 |
|---|
| Company Loyalty | 47 |
3 | 1 | 2 | 2 | 5 | 2 | 3 | 8 | 7 | 14 | 9 | 6.32 | 7 |
|---|
| Open Source Interest | 48 |
16 | 6 | 2 | 1 | 8 | 8 | 2 | 1 | 1 | 3 | 0 | 2.90 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 49 |
6 | 12.24% |
|---|
| Considering new Interface | 49 |
4 | 8.16% |
|---|
| System Installed on time? | 49 |
44 | 89.80% |
|---|
| Average Collection size: |
| 35051 |
|---|
| Type | Count |
|---|
| Public | 36 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 145 |
| 1 | 1 | 4 | 4 | 9 | 12 | 36 | 49 | 29 | 8 | 7.26 | 8 |
|---|
| ILS Functionality | 145 |
| 2 | | 3 | 4 | 6 | 15 | 36 | 51 | 28 | 8 | 7.30 | 8 |
|---|
| Print Functionality | 143 |
| | 1 | 1 | 4 | 8 | 11 | 37 | 51 | 30 | 8 | 7.44 | 8 |
|---|
| Electronic Functionality | 136 |
7 | | 2 | 7 | 6 | 15 | 16 | 25 | 44 | 14 | 8 | 6.42 | 7 |
|---|
| Company Satisfaction | 144 |
1 | 2 | 1 | 3 | 3 | 7 | 9 | 28 | 52 | 38 | 8 | 7.42 | 8 |
|---|
| Support Satisfaction | 144 |
1 | 2 | 1 | 1 | 3 | 2 | 10 | 19 | 49 | 56 | 9 | 7.76 | 8 |
|---|
| Support Improvement | 137 |
1 | 1 | 1 | | 5 | 30 | 8 | 29 | 31 | 31 | 8 | 6.94 | 7 |
|---|
| Company Loyalty | 142 |
4 | 4 | 4 | 3 | 8 | 12 | 10 | 28 | 31 | 38 | 9 | 6.75 | 7 |
|---|
| Open Source Interest | 143 |
48 | 15 | 10 | 11 | 20 | 24 | 6 | 3 | 5 | 1 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 148 |
8 | 5.41% |
|---|
| Considering new Interface | 148 |
5 | 3.38% |
|---|
| System Installed on time? | 148 |
138 | 93.24% |
|---|
| Average Collection size: |
| 35763 |
|---|
| Type | Count |
|---|
| Public | 124 |
|---|
| Academic | 15 |
|---|
| School | 2 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 117 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 132 |
1 | | 2 | 4 | 4 | 5 | 21 | 23 | 45 | 27 | 8 | 7.17 | 8 |
|---|
| ILS Functionality | 132 |
| | 4 | 4 | 4 | 9 | 20 | 24 | 43 | 24 | 8 | 7.04 | 8 |
|---|
| Print Functionality | 127 |
| 1 | 2 | 1 | 5 | 8 | 14 | 24 | 49 | 23 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 127 |
2 | 1 | 2 | 4 | 14 | 18 | 17 | 15 | 35 | 19 | 8 | 6.46 | 7 |
|---|
| Company Satisfaction | 130 |
2 | 1 | 2 | | 3 | 8 | 9 | 27 | 37 | 41 | 9 | 7.42 | 8 |
|---|
| Support Satisfaction | 132 |
1 | | 1 | | 4 | 5 | 11 | 21 | 37 | 52 | 9 | 7.73 | 8 |
|---|
| Support Improvement | 128 |
2 | | | | 4 | 24 | 11 | 14 | 31 | 42 | 9 | 7.23 | 8 |
|---|
| Company Loyalty | 126 |
3 | | 1 | 2 | 7 | 7 | 17 | 21 | 33 | 35 | 9 | 7.13 | 8 |
|---|
| Open Source Interest | 127 |
48 | 13 | 14 | 8 | 15 | 14 | 7 | 4 | 3 | 1 | 0 | 2.35 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
12 | 9.02% |
|---|
| Considering new Interface | 133 |
2 | 1.50% |
|---|
| System Installed on time? | 133 |
121 | 90.98% |
|---|
| Average Collection size: |
| 58743 |
|---|
| Type | Count |
|---|
| Public | 111 |
|---|
| Academic | 14 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 100 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 89 |
| | 3 | 2 | 3 | 8 | 10 | 27 | 25 | 11 | 7 | 6.88 | 7 |
|---|
| ILS Functionality | 88 |
| | 1 | 3 | 4 | 10 | 12 | 15 | 35 | 8 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 87 |
1 | | 1 | 2 | 3 | 6 | 11 | 25 | 25 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 75 |
3 | 2 | 2 | 3 | 6 | 8 | 9 | 18 | 14 | 10 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 88 |
| | 1 | 2 | 4 | 5 | 10 | 13 | 37 | 16 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 87 |
| 1 | | 1 | | 6 | 8 | 13 | 32 | 26 | 8 | 7.62 | 8 |
|---|
| Support Improvement | 86 |
| | 1 | | 7 | 12 | 11 | 24 | 15 | 16 | 7 | 6.84 | 7 |
|---|
| Company Loyalty | 88 |
4 | 2 | | | 4 | 8 | 9 | 17 | 28 | 16 | 8 | 6.81 | 8 |
|---|
| Open Source Interest | 85 |
24 | 10 | 22 | 6 | 6 | 7 | 5 | 3 | 2 | | 0 | 2.33 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 90 |
4 | 4.44% |
|---|
| Considering new Interface | 90 |
2 | 2.22% |
|---|
| System Installed on time? | 90 |
83 | 92.22% |
|---|
| Average Collection size: |
| 39853 |
|---|
| Type | Count |
|---|
| Public | 77 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 14 |
|---|
| [2] 10,001-100,000 | 69 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | 2 | 2 | 6 | 15 | 15 | 37 | 36 | 18 | 7 | 6.93 | 7 |
|---|
| ILS Functionality | 130 |
| | 2 | 2 | 7 | 13 | 16 | 45 | 32 | 13 | 7 | 6.82 | 7 |
|---|
| Print Functionality | 128 |
1 | | 1 | 1 | 8 | 2 | 15 | 42 | 43 | 15 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 108 |
1 | 1 | 3 | 6 | 7 | 8 | 14 | 32 | 25 | 11 | 7 | 6.48 | 7 |
|---|
| Company Satisfaction | 130 |
1 | 1 | | 2 | 2 | 11 | 10 | 39 | 41 | 23 | 8 | 7.22 | 7 |
|---|
| Support Satisfaction | 130 |
| 1 | | 2 | 4 | 3 | 12 | 28 | 40 | 40 | 8 | 7.58 | 8 |
|---|
| Support Improvement | 125 |
| 1 | | | 7 | 35 | 10 | 18 | 30 | 24 | 5 | 6.77 | 7 |
|---|
| Company Loyalty | 127 |
6 | | | 3 | 8 | 15 | 20 | 25 | 28 | 22 | 8 | 6.56 | 7 |
|---|
| Open Source Interest | 122 |
36 | 9 | 24 | 6 | 16 | 15 | 5 | 6 | 4 | 1 | 0 | 2.68 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 136 |
12 | 8.82% |
|---|
| Considering new Interface | 136 |
3 | 2.21% |
|---|
| System Installed on time? | 136 |
125 | 91.91% |
|---|
| Average Collection size: |
| 38377 |
|---|
| Type | Count |
|---|
| Public | 119 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 17 |
|---|
| [2] 10,001-100,000 | 106 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 53 |
2 | 2 | 2 | 2 | | 7 | 8 | 11 | 11 | 8 | 7 | 6.26 | 7 |
|---|
| ILS Functionality | 54 |
| 1 | 4 | 2 | 1 | 5 | 6 | 9 | 19 | 7 | 8 | 6.63 | 7 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 2 | 6 | 4 | 6 | 18 | 12 | 5 | 7 | 6.47 | 7 |
|---|
| Electronic Functionality | 47 |
3 | 1 | 3 | 1 | 7 | 9 | 4 | 10 | 5 | 4 | 7 | 5.38 | 5 |
|---|
| Company Satisfaction | 54 |
| 2 | 3 | | 2 | 3 | 9 | 18 | 10 | 7 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 55 |
1 | 2 | 1 | 1 | 1 | 3 | 4 | 10 | 21 | 11 | 8 | 7.04 | 8 |
|---|
| Support Improvement | 53 |
| 3 | 2 | 1 | 2 | 11 | 1 | 8 | 18 | 7 | 8 | 6.45 | 7 |
|---|
| Company Loyalty | 54 |
4 | 1 | 2 | 2 | 3 | 2 | 9 | 2 | 17 | 12 | 8 | 6.39 | 8 |
|---|
| Open Source Interest | 52 |
14 | 6 | 12 | 1 | 9 | 5 | 3 | | 1 | 1 | 0 | 2.48 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
8 | 13.79% |
|---|
| Considering new Interface | 58 |
4 | 6.90% |
|---|
| System Installed on time? | 58 |
55 | 94.83% |
|---|
| Average Collection size: |
| 47480 |
|---|
| Type | Count |
|---|
| Public | 49 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 68 |
5 | 2 | | | 2 | 6 | 4 | 18 | 19 | 12 | 8 | 6.62 | 7 |
|---|
| ILS Functionality | 68 |
3 | 1 | | 1 | 5 | 6 | 4 | 19 | 18 | 11 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 68 |
4 | 2 | 1 | 1 | 1 | 2 | 6 | 14 | 22 | 15 | 8 | 6.85 | 8 |
|---|
| Electronic Functionality | 63 |
3 | 2 | 2 | 3 | 6 | 7 | 6 | 13 | 11 | 10 | 7 | 6.02 | 7 |
|---|
| Company Satisfaction | 68 |
5 | 1 | 1 | 1 | 1 | 4 | 3 | 16 | 15 | 21 | 9 | 6.90 | 8 |
|---|
| Support Satisfaction | 68 |
4 | | 1 | 3 | 1 | 3 | 2 | 11 | 17 | 26 | 9 | 7.19 | 8 |
|---|
| Support Improvement | 64 |
4 | | | | 7 | 18 | 2 | 11 | 8 | 14 | 5 | 6.20 | 7 |
|---|
| Company Loyalty | 67 |
5 | 3 | 2 | 2 | 4 | 4 | 5 | 12 | 12 | 18 | 9 | 6.28 | 7 |
|---|
| Open Source Interest | 66 |
24 | 11 | 5 | 1 | 7 | 10 | 3 | 4 | | 1 | 0 | 2.38 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 69 |
7 | 10.14% |
|---|
| Considering new Interface | 69 |
2 | 2.90% |
|---|
| System Installed on time? | 69 |
66 | 95.65% |
|---|
| Average Collection size: |
| 42434 |
|---|
| Type | Count |
|---|
| Public | 58 |
|---|
| Academic | 8 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 57 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 74 |
2 | 1 | | 3 | | 1 | 5 | 15 | 31 | 16 | 8 | 7.32 | 8 |
|---|
| ILS Functionality | 76 |
2 | | 3 | 3 | 2 | 1 | 4 | 18 | 29 | 14 | 8 | 7.05 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 76 |
1 | 1 | 1 | 1 | | 1 | 4 | 15 | 24 | 28 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 76 |
1 | 1 | | 3 | | 1 | 4 | 11 | 18 | 37 | 9 | 7.80 | 8 |
|---|
| Support Improvement | 75 |
1 | | 1 | 2 | 9 | 14 | 3 | 7 | 16 | 22 | 9 | 6.76 | 8 |
|---|
| Company Loyalty | 76 |
5 | | 1 | 1 | 2 | 4 | 4 | 8 | 22 | 29 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 70 |
22 | 8 | 14 | 4 | 7 | 7 | 5 | 3 | | | 0 | 2.31 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
6 | 7.59% |
|---|
| Considering new Interface | 79 |
3 | 3.80% |
|---|
| System Installed on time? | 79 |
71 | 89.87% |
|---|
| Average Collection size: |
| 64695 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 14 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 63 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 67 |
| 1 | 1 | | | 2 | 6 | 12 | 21 | 24 | 9 | 7.72 | 8 |
|---|
| ILS Functionality | 67 |
| | 2 | | | 3 | 7 | 16 | 22 | 17 | 8 | 7.49 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 67 |
| | | 1 | | 1 | 7 | 5 | 23 | 30 | 9 | 8.04 | 8 |
|---|
| Support Satisfaction | 67 |
| 1 | | | 1 | 1 | 2 | 1 | 19 | 42 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 66 |
1 | | | | 1 | 9 | 8 | 5 | 13 | 29 | 9 | 7.53 | 8 |
|---|
| Company Loyalty | 66 |
2 | 1 | | | 1 | 3 | 3 | 8 | 18 | 30 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 66 |
18 | 12 | 7 | 4 | 9 | 8 | 4 | | 3 | 1 | 0 | 2.59 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
3 | 4.48% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
65 | 97.01% |
|---|
| Average Collection size: |
| 40971 |
|---|
| Type | Count |
|---|
| Public | 50 |
|---|
| Academic | 13 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | | 1 | 1 | 3 | 7 | 27 | 17 | 16 | 7 | 7.40 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 72 |
| | | | | 5 | 4 | 19 | 16 | 28 | 9 | 7.81 | 8 |
|---|
| Support Satisfaction | 72 |
| | | 1 | | 2 | 3 | 19 | 12 | 35 | 9 | 7.99 | 8 |
|---|
| Support Improvement | 71 |
| | | | 16 | 15 | 4 | 5 | 8 | 23 | 9 | 6.61 | 7 |
|---|
| Company Loyalty | 72 |
| | | | 3 | 5 | 2 | 5 | 24 | 33 | 9 | 7.96 | 8 |
|---|
| Open Source Interest | 71 |
20 | 7 | 20 | 6 | 2 | 11 | 4 | 1 | | | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 73 |
4 | 5.48% |
|---|
| Considering new Interface | 73 |
0 | 0.00% |
|---|
| System Installed on time? | 73 |
71 | 97.26% |
|---|
| Average Collection size: |
| 31725 |
|---|
| Type | Count |
|---|
| Public | 59 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 59 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| | | | 1 | 1 | 5 | 16 | 27 | 21 | 8 | 7.83 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 71 |
| | | 1 | | 2 | 2 | 5 | 19 | 42 | 9 | 8.31 | 9 |
|---|
| Support Satisfaction | 70 |
| | | 1 | 1 | 1 | | 8 | 15 | 44 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 64 |
| 2 | | | | 7 | 2 | 10 | 10 | 33 | 9 | 7.75 | 9 |
|---|
| Company Loyalty | 71 |
| | | | 1 | 1 | 1 | 9 | 9 | 50 | 9 | 8.45 | 9 |
|---|
| Open Source Interest | 71 |
29 | 9 | 12 | 1 | 5 | 8 | 2 | 3 | 1 | 1 | 0 | 2.06 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 72 |
1 | 1.39% |
|---|
| Considering new Interface | 72 |
1 | 1.39% |
|---|
| System Installed on time? | 72 |
68 | 94.44% |
|---|
| 2008 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 81 |
2 | 1 | 1 | 2 | 3 | 4 | 2 | 17 | 25 | 24 | 8 | 7.26 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 81 |
2 | | | 2 | 3 | 3 | 2 | 12 | 20 | 37 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 81 |
2 | | 1 | 2 | 1 | 2 | 3 | 11 | 15 | 44 | 9 | 7.81 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 81 |
3 | | 2 | | 4 | 3 | | 10 | 18 | 41 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 81 |
30 | 6 | 6 | 8 | 8 | 11 | 5 | 4 | 1 | 2 | 0 | 2.63 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 83 |
4 | 4.82% |
|---|
| Considering new Interface | 83 |
0 | 0.00% |
|---|
| System Installed on time? | 83 |
80 | 96.39% |
|---|
| 2007 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
1 | | | | | 2 | 2 | 5 | 5 | 3 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 24 |
| | 1 | 1 | 1 | 1 | | 5 | 8 | 7 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 24 |
| | 1 | 1 | 1 | | 1 | 4 | 8 | 8 | 8 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 24 |
3 | | 2 | | | | 1 | 3 | 8 | 7 | 8 | 6.58 | 8 |
|---|
| Open Source Interest | 24 |
7 | 2 | 1 | 3 | 3 | 4 | 2 | | 1 | 1 | 0 | 3.08 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
4 | 16.67% |
|---|
| Considering new Interface | 24 |
1 | 4.17% |
|---|
| System Installed on time? | 24 |
1 | 4.17% |
|---|
2020 : gen: 7.01 company 7.40 loyalty 6.90 support 7.61
2019 : gen: 6.29 company 6.94 loyalty 6.32 support 7.50
2018 : gen: 7.26 company 7.42 loyalty 6.75 support 7.76
2017 : gen: 7.17 company 7.42 loyalty 7.13 support 7.73
2016 : gen: 6.88 company 7.27 loyalty 6.81 support 7.62
2015 : gen: 6.93 company 7.22 loyalty 6.56 support 7.58
2014 : gen: 6.26 company 6.56 loyalty 6.39 support 7.04
2013 : gen: 6.62 company 6.90 loyalty 6.28 support 7.19
2012 : gen: 7.32 company 7.68 loyalty 7.24 support 7.80
2011 : gen: 7.72 company 8.04 loyalty 7.70 support 8.34
2010 : gen: 7.40 company 7.81 loyalty 7.96 support 7.99
2009 : gen: 7.83 company 8.31 loyalty 8.45 support 8.34
2008 : gen: 7.26 company 7.68 loyalty 7.63 support 7.81
2007 : gen: 6.89 company 7.33 loyalty 6.58 support 7.46
Comments (survey2019)
Verso updated to Version 6, October 11th, 2019, and it is a nightmare. WE WERE THE LAST ONES TO BE UPDATED TO IT AND STILL HAS MANY ISSUES.
(Library type: Public; collection size: small; ils satisfaction: 3)
We will be moving to Alma/Primo in the upcoming calendar year.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
I am a new director and I might just be uneducated with the system but i feel it should be more user friendly.
I dont know how to even update it
(Library type: Public; collection size: small; ils satisfaction: 2)
The VERSO catalog has severe deficiencies and problems that have persisted over time even thought the company knows about the problems. They have abandoned universal search syntax structures and ignore problems that defeat discovery. I would never recommend VERSO to a serious academic institution due to its lack of interest in successful discovery. It may be fine for a public library.
(Library type: Special; collection size: small; ils satisfaction: 2)
We have a catalog search through Verso, but it's not at all forgiving. Often times we go to Amazon and search when the patrons don't have the author or the title correct.
I would think a statewide system that everyone could buy into would be great for communication between libraries and also pooling resources to improve the overall system..."hey company here are 300 Michigan libraries that want this" as opposed to "hey company our little country town library wants this."
(Library type: Public; collection size: small; ils satisfaction: 3)
The customer service and price are great with this product, which is why we have stayed with them as long as we have. Otherwise I don't have many good things to say.
(Library type: Public; collection size: small; ils satisfaction: 4)
A-G didn't do a great job with rolling out Verso & SHAREit v6, but I've been impressed with how hard they've worked to fix the problems in the new version.
I've never been a computer programmer, but it sometimes seems like the people who designed Verso don't actually use it in a day-to-day type setting. Figuring out how to do things doesn't feel intuitive.
(Library type: Academic; collection size: small; ils satisfaction: 5)
It works well for our smallish/medium library. A wider variety of type of reports would be nice.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We really like AGent/Verso, but the yearly cost may influence decisions in the future, especially if OpenSource options work well.
(Library type: Academic; collection size: small; ils satisfaction: 9)
We are a regional library system, we support the public libraries of our region by working with the ILS on their behalf.
(Library type: Consortium; collection size: very small; ils satisfaction: 6)
I am happy for the most part. They have actively worked to improve their product and several months ago they made major upgrades with numerous changes. They are quick to respond to problems.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
Verso issued a new version last year, and some bugs are still being worked out. While I was preparing for the annual report, I noticed that a very useful report I had run last year was no longer available. I hope the new Verso will have the bugs ironed out soon.
(Library type: Public; collection size: small; ils satisfaction: 7)
An "upgrade" was recently launched by Auto-Graphics. There have been numerous issues with it. In using Verso as our web page, my biggest complaint is that none of our pages were rebuilt by the company. We've had to start from scratch while learning their new widget process. Not an upgrade in my opinion.
Since the disastrous launch, the company has hired a couple of new managers so one can hope things will improve. In the meanwhile, we are entertaining the idea of a new ILS.
(Library type: Public; collection size: small; ils satisfaction: 2)
We're very happy with Auto-Graphics. They hit some bumps implementing v.6 this past year, but worked hard to resolve issues and were responsive to library input. I'd rather deal with growing/advancement pains with a vendor that tries to stay ahead of the curve in terms of web design, functionality, and security than settle for the same system never changing (so no implementation hiccups) until it is so out of date or insecure it becomes inoperable.
(Library type: Public; collection size: small; ils satisfaction: 8)
Auto-Graphics most recent changes enhanced our ability to provide access to print and digital resources from our landing page. We feel they could further enhance by offering more options inside their widgets, such as font and widget size.
(Library type: Academic; collection size: small; ils satisfaction: 6)