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Statistical Report for Spydus

2022 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	18				1		2	1	5	9		8	7.00	8
ILS Functionality	18			1				3	6	8		8	7.00	7
Print Functionality	18							3	4	8	3	8	7.61	8
Electronic Functionality	18	1	1			2	1	5	6	2		7	5.67	6
Company Satisfaction	17			1	1		1	1	8	4	1	7	6.65	7
Support Satisfaction	18	1		1			5	3	4	4		5	5.83	6
Support Improvement	0											0	0.00
Company Loyalty	17				3		1		3	8	2	8	6.88	8
Open Source Interest	17	7	1	2	1		2	1	3			0	2.65	2

Category	Total	Yes	percent
Considering new ILS	18	2	11.11%
Considering new Interface	18	1	5.56%
System Installed on time?	18	0	0.00%

Average Collection size:		222159

Type	Count
Public	16
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	8
[3] 100,001-250,000	3
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2021 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	26						2	2	8	11	3	8	7.42	8
ILS Functionality	26						2	3	8	9	4	8	7.38	8
Print Functionality	26							1	4	12	9	8	8.12	8
Electronic Functionality	24					3	2	6	9	2	2	7	6.46	7
Company Satisfaction	25				1		3	4	7	8	2	8	6.92	7
Support Satisfaction	26				1	5	3	3	10	3	1	7	6.12	7
Support Improvement	0											0	0.00
Company Loyalty	25				1	2		5	5	8	4	8	7.04	7
Open Source Interest	24	11	4	2	1	1	3	2				0	1.75	1

Category	Total	Yes	percent
Considering new ILS	26	4	15.38%
Considering new Interface	26	0	0.00%
System Installed on time?	26	0	0.00%

Average Collection size:		299136

Type	Count
Public	19
Academic	1
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	9
[3] 100,001-250,000	10
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2020 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	24							3	15	5	1	7	7.17	7
ILS Functionality	24					1	2	1	12	7	1	7	7.04	7
Print Functionality	24							1	5	16	2	8	7.79	8
Electronic Functionality	24	1		1	2	1	2	4	7	5	1	7	6.00	7
Company Satisfaction	24				1	1		4	11	5	2	7	6.92	7
Support Satisfaction	22					3	1	5	6	6	1	7	6.64	7
Support Improvement	0											0	0.00
Company Loyalty	24		1			1	2	3	10	4	3	7	6.75	7
Open Source Interest	22	8	1	2	1	1	6	1	1	1		0	2.86	3

Category	Total	Yes	percent
Considering new ILS	25	3	12.00%
Considering new Interface	25	1	4.00%
System Installed on time?	25	0	0.00%

Average Collection size:		337447

Type	Count
Public	23
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	10
[3] 100,001-250,000	4
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Spydus Responses by Sector
Spydus	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	25	6.72	1		0		0		11	7.09	7	6.43	2		0		0
ILSFunctionality	25	6.72	1		0		0		11	6.91	7	6.86	2		0		0
PrintFunctionality	25	7.32	1		0		0		11	7.64	7	6.71	2		0		0
ElectronicFunctionality	24	6.21	1		0		0		10	7.20	7	5.43	2		0		0
SatisfactionCustomerSupport	25	6.04	1		0		0		11	6.27	7	5.86	2		0		0
CompanyLoyalty	24	6.50	1		0		0		11	7.27	7	6.71	2		0		0

2019 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25				1	1	1	6	10	4	2	7	6.72	7
ILS Functionality	25					1	2	8	6	8		6	6.72	7
Print Functionality	25				1		1	3	5	13	2	8	7.32	8
Electronic Functionality	24			1	1		3	8	7	4		6	6.21	6
Company Satisfaction	25	1			2		1	4	9	6	2	7	6.56	7
Support Satisfaction	25		1	1	1		3	8	8	1	2	6	6.04	6
Support Improvement	25				1	4	8	4	7	1		5	5.60	5
Company Loyalty	24			2	1	2	1	4	4	6	4	8	6.50	7
Open Source Interest	25	8	2	5	1	3	3	2			1	0	2.52	2

Category	Total	Yes	percent
Considering new ILS	25	1	4.00%
Considering new Interface	25	1	4.00%
System Installed on time?	25	22	88.00%

Average Collection size:		304794

Type	Count
Public	21
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	9
[3] 100,001-250,000	5
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2018 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	54					3	6	13	17	11	4	7	6.72	7
ILS Functionality	54				1	3	3	14	18	13	2	7	6.70	7
Print Functionality	54	3				2	3	3	16	20	7	8	6.96	8
Electronic Functionality	53	1	2	2	4	5	11	6	14	8		7	5.49	6
Company Satisfaction	54		1	1	1	5	12	7	15	10	2	7	6.13	7
Support Satisfaction	54		1	1	4	6	8	7	18	8	1	7	5.93	7
Support Improvement	53			1	3	11	18	8	6	4	2	5	5.38	5
Company Loyalty	53	2		1	3	3	7	7	11	14	5	8	6.30	7
Open Source Interest	53	16	11	8	2	6	6	3		1		0	2.13	1

Category	Total	Yes	percent
Considering new ILS	54	7	12.96%
Considering new Interface	54	5	9.26%
System Installed on time?	54	47	87.04%

Average Collection size:		212893

Type	Count
Public	46
Academic	5
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	25
[3] 100,001-250,000	9
[4] 250,001-1,000,000	12
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2017 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	34				1		1	6	15	10	1	7	7.00	7
ILS Functionality	33					2	1	11	10	9		6	6.70	7
Print Functionality	34					1	1	3	14	13	2	7	7.26	7
Electronic Functionality	34			1	3	2	9	4	9	6		5	5.85	6
Company Satisfaction	34		1	1			4	6	11	9	2	7	6.65	7
Support Satisfaction	34		1	1		1	4	11	7	7	2	6	6.35	6
Support Improvement	34		2		3	1	3	9	10	2	4	7	6.06	6
Company Loyalty	33	1				2	2	6	10	4	8	7	6.91	7
Open Source Interest	34	13	5	4	2	3	1	3	1	2		0	2.26	1

Category	Total	Yes	percent
Considering new ILS	34	2	5.88%
Considering new Interface	34	5	14.71%
System Installed on time?	34	33	97.06%

Average Collection size:		210246

Type	Count
Public	28
Academic	2
School	1
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	12
[3] 100,001-250,000	9
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	45	1	1			2	2	8	16	11	4	7	6.73	7
ILS Functionality	45		1		1	2	3	5	14	14	5	7	6.93	7
Print Functionality	43	1	1		1		4	6	8	15	7	8	6.95	8
Electronic Functionality	45	2		5	3	4	8	10	7	5	1	6	5.18	6
Company Satisfaction	45	1	1		2	2	4	5	13	12	5	7	6.60	7
Support Satisfaction	44	1		1	3	1	4	4	18	9	3	7	6.45	7
Support Improvement	45		1	2		7	12	11	5	5	2	5	5.60	6
Company Loyalty	43	1		1	2	1	2	5	6	13	12	8	7.12	8
Open Source Interest	44	18	6	9	3	4		2	1	1		0	1.73	1

Category	Total	Yes	percent
Considering new ILS	45	3	6.67%
Considering new Interface	45	3	6.67%
System Installed on time?	45	42	93.33%

Average Collection size:		203571

Type	Count
Public	37
Academic	4
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	15
[3] 100,001-250,000	14
[4] 250,001-1,000,000	13
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2015 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	41					1	4	6	13	15	2	8	7.05	7
ILS Functionality	41					1	4	7	13	14	2	8	7.00	7
Print Functionality	39	1		1		1	1	4	11	15	5	8	7.10	8
Electronic Functionality	39	2	1	3	1	2	6	9	8	7		6	5.49	6
Company Satisfaction	40			1	1	1	4	5	12	12	4	7	6.88	7
Support Satisfaction	40				1	2	3	7	12	12	3	7	6.88	7
Support Improvement	39			1		5	8	3	10	7	5	7	6.44	7
Company Loyalty	38	2			1	1	4	4	10	9	7	7	6.74	7
Open Source Interest	38	13	9	8	5	2	1					0	1.39	1

Category	Total	Yes	percent
Considering new ILS	41	3	7.32%
Considering new Interface	41	1	2.44%
System Installed on time?	41	36	87.80%

Average Collection size:		225067

Type	Count
Public	35
Academic	5
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	7
[3] 100,001-250,000	18
[4] 250,001-1,000,000	10
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2014 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	40				1	1	1	3	17	15	2	7	7.17	7
ILS Functionality	40				1	1	1	7	14	16		8	7.00	7
Print Functionality	39	1					1	3	10	21	3	8	7.38	8
Electronic Functionality	40		1	3	3	3	6	10	11	3		7	5.47	6
Company Satisfaction	40				2		4	5	18	10	1	7	6.78	7
Support Satisfaction	40			2		1		7	22	8		7	6.70	7
Support Improvement	39				1	3	8	5	9	9	4	7	6.56	7
Company Loyalty	40			3		2	2	2	8	12	11	8	7.17	8
Open Source Interest	40	18	9	6	2	4	1					0	1.20	1

Category	Total	Yes	percent
Considering new ILS	40	4	10.00%
Considering new Interface	40	1	2.50%
System Installed on time?	40	39	97.50%

Average Collection size:		209037

Type	Count
Public	35
Academic	4
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	7
[3] 100,001-250,000	18
[4] 250,001-1,000,000	10
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	19						2	2	10	3	2	7	7.05	7
ILS Functionality	19						2	4	5	7	1	8	7.05	7
Print Functionality	19							4	4	10	1	8	7.42	8
Electronic Functionality	18			1	1	1	5	3	5	1	1	5	5.78	6
Company Satisfaction	19					2		5	5	6	1	8	6.84	7
Support Satisfaction	19					3		4	6	5	1	7	6.68	7
Support Improvement	19				1	1	3	3	6	3	2	7	6.53	7
Company Loyalty	19	1	1		1	1	2	1	4	3	5	9	6.37	7
Open Source Interest	18	8	3	2		2	1	1			1	0	1.94	1

Category	Total	Yes	percent
Considering new ILS	20	3	15.00%
Considering new Interface	20	4	20.00%
System Installed on time?	20	17	85.00%

Average Collection size:		166778

Type	Count
Public	15
Academic	3
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	6
[3] 100,001-250,000	7
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	36				2	1		2	21	9	1	7	6.94	7
ILS Functionality	35				2	1		4	16	11	1	7	6.94	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	36	1		1		1	1	3	20	8	1	7	6.72	7
Support Satisfaction	36	1		2			1	6	17	7	2	7	6.61	7
Support Improvement	34	1		2		4	5	14	3	5		6	5.59	6
Company Loyalty	36	2	1				4	1	7	9	12	9	7.11	8
Open Source Interest	36	17	9	7	1	1	1					0	0.97	1

Category	Total	Yes	percent
Considering new ILS	38	6	15.79%
Considering new Interface	38	6	15.79%
System Installed on time?	38	36	94.74%

Average Collection size:		129848

Type	Count
Public	33
Academic	2
School	0
Consortium	1
Special	1

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	15
[3] 100,001-250,000	13
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21						1	6	8	6		7	6.90	7
ILS Functionality	21					1	3	4	7	5	1	7	6.71	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	21					1	2	7	7	4		6	6.52	7
Support Satisfaction	21					1	1	7	7	5		6	6.67	7
Support Improvement	20					3	10	2	4	1		5	5.50	5
Company Loyalty	21					1	1	4	8	5	2	7	7.00	7
Open Source Interest	21	7	4	2	2	1	3	1		1		0	2.24	1

Category	Total	Yes	percent
Considering new ILS	22	2	9.09%
Considering new Interface	22	6	27.27%
System Installed on time?	22	21	95.45%

Average Collection size:		200666

Type	Count
Public	18
Academic	3
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	10
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	23					1	1	3	4	5	9	9	7.65	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	23				1		1	5	2	4	10	9	7.57	8
Support Satisfaction	23			1			2	3	4	4	9	9	7.43	8
Support Improvement	23				1	2	1	4	3	3	9	9	7.22	8
Company Loyalty	23		1				1	2	4	4	11	9	7.70	8
Open Source Interest	23	12	3	2	3	2		1				0	1.30	0

Category	Total	Yes	percent
Considering new ILS	23	0	0.00%
Considering new Interface	23	3	13.04%
System Installed on time?	23	22	95.65%

Average Collection size:		120296

Type	Count
Public	22
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	8
[3] 100,001-250,000	6
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2009 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22		1	1	1	1		4	7	6	1	7	6.36	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	22		1		1		3	4	8	5		7	6.32	7
Support Satisfaction	22		1	1	3	1	2	3	5	5	1	7	5.82	7
Support Improvement	21			1		3	6	1	4	3	3	5	6.14	6
Company Loyalty	21	2		2			2	2	4	4	5	9	6.24	7
Open Source Interest	22	9	3	6	2		1		1			0	1.50	1

Category	Total	Yes	percent
Considering new ILS	22	3	13.64%
Considering new Interface	22	5	22.73%
System Installed on time?	22	19	86.36%

2008 Survey Results
Product: Spydus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11					1			2	6	2	8	7.64	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	11					1			6	2	2	7	7.27	7
Support Satisfaction	10				1			2	3	4		8	6.80	7
Support Improvement	0	not applicable
Company Loyalty	11	1	1				1	1	1	3	3	8	6.36	8
Open Source Interest	11	7	1	1	2							0	0.82	0

Category	Total	Yes	percent
Considering new ILS	11	0	0.00%
Considering new Interface	11	1	9.09%
System Installed on time?	11	11	100.00%

2 Responses for Spydus in 2007

2022 : gen: 7.00 company 6.65 loyalty 6.88 support 5.83

2021 : gen: 7.42 company 6.92 loyalty 7.04 support 6.12

2020 : gen: 7.17 company 6.92 loyalty 6.75 support 6.64

2019 : gen: 6.72 company 6.56 loyalty 6.50 support 6.04

2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93

2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35

2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45

2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88

2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70

2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68

2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61

2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67

2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43

2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82

2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80

Comments (survey2019)

I'm not convinced there is any perfect LMS but Spydus has turned out to be an extremely good choice for us. (Library type: Public; collection size: medium; ils satisfaction: 7)

Vendor has improved Customer Service in the last 12 months. Account Manager is very responsive to issues. Spydus is a Public Library System so is not meeting all our needs currently. Integration with other products is often manual and needed for full functionality. (Library type: Academic; collection size: very small; ils satisfaction: 6)

Civica has devoted a fair amount to innovation, though some of these are long term prospects. Overall happy with the level of support and new features introduced in major upgrades. (Library type: Public; collection size: small; ils satisfaction: 7)

Civica's generally poor standards continue with intermittent problems with data and system failures - they give on-going reassurances that they will "fix" the issues but when one is fixed another appears soon after. (Library type: Public; collection size: medium; ils satisfaction: 3)

while the main product has been okay we are having repeated problems with the mobile version we are now on a fourth version and they still have not got the systme to work well. (Library type: Public; collection size: small; ils satisfaction: 7)

Very poor training, support not good, no training manual. Group of libraries own network is very good and useful. (Library type: Public; collection size: small; ils satisfaction: 4)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.