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Statistical Report for ResourceMate

3 Responses for ResourceMate in 2021


2020 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 2 3 97.868
ILS Functionality6 1 2 3 98.339
Print Functionality7 2 2 3 98.148
Electronic Functionality6 1 1 1 3 96.509
Company Satisfaction7 1 1 5 98.579
Support Satisfaction7 1 1 5 98.579
Support Improvement0 00.00
Company Loyalty6 1 1 4 97.339
Open Source Interest7 5 1 1 00.430

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 00.00%

Average Collection size: 11458

TypeCount
Public6
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 ResourceMate Responses by Sector
ResourceMateallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS4 00030000
ILSFunctionality3 00020000
PrintFunctionality4 00030000
ElectronicFunctionality3 00030000
SatisfactionCustomerSupport4 00030000
CompanyLoyalty4 00030000


4 Responses for ResourceMate in 2019


2018 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 76.837
ILS Functionality6 1 1 2 2 76.507
Print Functionality6 1 1 1 1 2 97.008
Electronic Functionality6 1 1 1 1 2 96.007
Company Satisfaction6 1 1 1 3 97.839
Support Satisfaction6 1 1 1 3 97.839
Support Improvement5 1 1 1 2 96.606
Company Loyalty6 1 1 1 1 2 96.008
Open Source Interest6 4 1 1 01.670

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 583.33%

Average Collection size: 11914

TypeCount
Public4
Academic0
School0
Consortium0
Special2

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 3 5 98.259
ILS Functionality8 2 2 4 98.259
Print Functionality8 2 2 4 98.259
Electronic Functionality8 1 3 1 3 77.008
Company Satisfaction8 2 1 5 98.389
Support Satisfaction8 1 1 6 98.639
Support Improvement8 1 3 1 1 2 56.507
Company Loyalty8 1 1 1 2 3 97.388
Open Source Interest8 4 1 1 1 1 02.751

CategoryTotalYespercent
Considering new ILS9 111.11%
Considering new Interface9 00.00%
System Installed on time?9 888.89%

Average Collection size: 8850

TypeCount
Public6
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 2 1 1 4 3 87.278
ILS Functionality10 1 2 1 3 3 87.208
Print Functionality11 1 3 3 4 97.648
Electronic Functionality9 1 1 2 1 1 1 2 55.786
Company Satisfaction10 1 1 4 4 87.708
Support Satisfaction11 1 1 1 2 6 97.649
Support Improvement10 1 2 1 3 3 87.108
Company Loyalty10 1 1 1 5 2 87.108
Open Source Interest7 2 1 1 1 1 1 02.432

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 00.00%
System Installed on time?11 11100.00%

Average Collection size: 9102

TypeCount
Public8
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 2 6 4 4 77.508
ILS Functionality15 1 4 6 4 87.808
Print Functionality15 1 3 7 4 87.878
Electronic Functionality16 2 1 5 5 3 76.758
Company Satisfaction16 1 2 5 8 98.199
Support Satisfaction16 1 2 4 9 98.259
Support Improvement16 3 4 1 3 3 2 56.317
Company Loyalty15 1 2 1 1 4 6 97.478
Open Source Interest15 5 3 2 2 2 1 02.071

CategoryTotalYespercent
Considering new ILS16 16.25%
Considering new Interface16 00.00%
System Installed on time?16 16100.00%

Average Collection size: 10585

TypeCount
Public11
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 2 2 4 2 87.608
ILS Functionality10 1 3 2 4 97.808
Print Functionality10 2 5 3 88.108
Electronic Functionality9 1 3 1 4 97.228
Company Satisfaction10 1 3 1 5 98.009
Support Satisfaction10 4 6 98.209
Support Improvement10 3 1 2 2 2 56.907
Company Loyalty10 1 1 1 2 5 97.409
Open Source Interest10 4 2 1 1 1 1 03.002

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 10100.00%

Average Collection size: 10258

TypeCount
Public8
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 87.178
ILS Functionality6 1 1 3 1 87.008
Print Functionality6 1 1 2 2 87.838
Electronic Functionality6 1 1 1 2 1 87.178
Company Satisfaction6 1 1 4 98.509
Support Satisfaction6 1 5 98.839
Support Improvement5 1 2 2 87.808
Company Loyalty6 1 1 1 3 98.009
Open Source Interest6 3 1 1 1 03.335

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 28863

TypeCount
Public6
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 3 87.868
ILS Functionality7 1 3 3 87.868
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 4 98.009
Support Satisfaction7 1 1 5 98.299
Support Improvement6 1 2 3 98.009
Company Loyalty7 1 1 2 3 97.008
Open Source Interest7 3 2 1 1 02.002

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 7100.00%

Average Collection size: 8746

TypeCount
Public4
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 6 2 87.708
ILS Functionality10 1 1 1 4 3 87.708
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction10 2 3 5 98.109
Support Satisfaction10 1 4 5 98.409
Support Improvement10 1 4 1 3 1 56.306
Company Loyalty10 1 2 1 6 98.009
Open Source Interest9 3 2 1 1 1 1 02.441

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 10100.00%

Average Collection size: 11360

TypeCount
Public7
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: ResourceMate Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 1 3 77.207
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction10 1 1 1 2 5 97.409
Support Satisfaction10 1 1 2 6 98.009
Support Improvement10 1 2 1 1 5 97.309
Company Loyalty10 2 1 1 6 97.409
Open Source Interest7 3 2 1 1 03.144

CategoryTotalYespercent
Considering new ILS10 220.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 9482

TypeCount
Public7
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


5 Responses for ResourceMate in 2009

0 Responses for ResourceMate in 2008

4 Responses for ResourceMate in 2007

2020 : gen: 7.86 company 8.57 loyalty 7.33 support 8.57

2018 : gen: 6.83 company 7.83 loyalty 6.00 support 7.83

2017 : gen: 8.25 company 8.38 loyalty 7.38 support 8.63

2016 : gen: 7.27 company 7.70 loyalty 7.10 support 7.64

2015 : gen: 7.50 company 8.19 loyalty 7.47 support 8.25

2014 : gen: 7.60 company 8.00 loyalty 7.40 support 8.20

2013 : gen: 7.17 company 8.50 loyalty 8.00 support 8.83

2012 : gen: 7.86 company 8.00 loyalty 7.00 support 8.29

2011 : gen: 7.70 company 8.10 loyalty 8.00 support 8.40

2010 : gen: 7.20 company 7.40 loyalty 7.40 support 8.00

Comments (survey2019)

ResourceMate customer service is outstanding. We will continue with it as long as we remain a small stand alone facility. (Library type: Special; collection size: small; ils satisfaction: 7)

ILS