Statistical Report for Millennium
| 2021 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| 2 | 1 | 1 | | 1 | 1 | 3 | | | 7 | 4.33 | 5 |
|---|
| ILS Functionality | 9 |
| 2 | 2 | | 1 | | 1 | 3 | | | 7 | 4.11 | 4 |
|---|
| Print Functionality | 9 |
| | | | 1 | | 2 | 2 | 4 | | 8 | 6.89 | 7 |
|---|
| Electronic Functionality | 9 |
| 2 | 2 | 1 | 3 | | | 1 | | | 4 | 3.11 | 3 |
|---|
| Company Satisfaction | 9 |
| 1 | | 1 | 2 | 1 | 1 | 3 | | | 7 | 4.89 | 5 |
|---|
| Support Satisfaction | 9 |
1 | | 1 | | | 1 | 2 | 4 | | | 7 | 5.22 | 6 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 9 |
2 | 2 | 1 | 1 | | 2 | | 1 | | | 0 | 2.67 | 2 |
|---|
| Open Source Interest | 8 |
1 | 2 | | | | | | 2 | 2 | 1 | 1 | 5.13 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 9 |
6 | 66.67% |
|---|
| Considering new Interface | 9 |
3 | 33.33% |
|---|
| System Installed on time? | 9 |
0 | 0.00% |
|---|
| Average Collection size: |
| 5804371 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2020 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| 2 | 2 | 1 | 3 | 1 | 1 | 5 | 1 | | 7 | 4.69 | 5 |
|---|
| ILS Functionality | 16 |
| 1 | 4 | 1 | 3 | 2 | 2 | 2 | 1 | | 2 | 4.25 | 4 |
|---|
| Print Functionality | 15 |
| 1 | | | 1 | | 2 | 4 | 4 | 3 | 7 | 6.93 | 7 |
|---|
| Electronic Functionality | 16 |
| 1 | 3 | 4 | 2 | 4 | 2 | | | | 3 | 3.69 | 4 |
|---|
| Company Satisfaction | 16 |
| 1 | 3 | 1 | 1 | 4 | | 5 | | 1 | 7 | 4.88 | 5 |
|---|
| Support Satisfaction | 16 |
1 | | 3 | | | 4 | | 5 | 1 | 2 | 7 | 5.44 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 14 |
4 | 2 | 1 | 1 | | 1 | 1 | 1 | 2 | 1 | 0 | 3.57 | 3 |
|---|
| Open Source Interest | 14 |
3 | 1 | | 2 | | 1 | | 2 | 3 | 2 | 0 | 4.86 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
14 | 87.50% |
|---|
| Considering new Interface | 16 |
8 | 50.00% |
|---|
| System Installed on time? | 16 |
0 | 0.00% |
|---|
| Average Collection size: |
| 4960715 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 2 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 Millennium Responses by Sector |
|---|
| Millennium | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 38 | 5.32 |
9 | 5.44 | 9 | 4.89 | 5 | 4.40 | 2 | | 0 | | 2 | | 0 | | 3 | |
|---|
| ILSFunctionality | 37 | 5.11 |
8 | 5.25 | 9 | 5.33 | 5 | 3.80 | 2 | | 0 | | 2 | | 0 | | 3 | |
|---|
| PrintFunctionality | 38 | 6.82 |
9 | 7.00 | 9 | 5.89 | 5 | 7.00 | 2 | | 0 | | 2 | | 0 | | 3 | |
|---|
| ElectronicFunctionality | 38 | 3.82 |
9 | 3.67 | 9 | 3.67 | 5 | 2.40 | 2 | | 0 | | 2 | | 0 | | 3 | |
|---|
| SatisfactionCustomerSupport | 37 | 4.59 |
9 | 5.22 | 9 | 4.11 | 5 | 4.40 | 2 | | 0 | | 2 | | 0 | | 2 | |
|---|
| CompanyLoyalty | 38 | 4.21 |
9 | 6.11 | 9 | 3.11 | 5 | 1.40 | 2 | | 0 | | 2 | | 0 | | 3 | |
|---|
| 2019 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 38 |
2 | | 1 | 2 | 5 | 8 | 9 | 9 | 1 | 1 | 6 | 5.32 | 6 |
|---|
| ILS Functionality | 37 |
2 | | 3 | 5 | 2 | 4 | 10 | 8 | 3 | | 6 | 5.11 | 6 |
|---|
| Print Functionality | 38 |
1 | | 1 | | 1 | 2 | 6 | 12 | 12 | 3 | 7 | 6.82 | 7 |
|---|
| Electronic Functionality | 38 |
3 | 4 | 4 | 6 | 4 | 6 | 8 | 3 | | | 6 | 3.82 | 4 |
|---|
| Company Satisfaction | 38 |
3 | 1 | 8 | 2 | 2 | 5 | 7 | 7 | | 3 | 2 | 4.58 | 5 |
|---|
| Support Satisfaction | 37 |
3 | 4 | 4 | 3 | 2 | 4 | 5 | 8 | 1 | 3 | 7 | 4.59 | 5 |
|---|
| Support Improvement | 38 |
4 | 2 | 2 | 3 | 6 | 7 | 6 | 5 | 1 | 2 | 5 | 4.50 | 5 |
|---|
| Company Loyalty | 38 |
7 | 5 | 4 | 3 | 2 | 1 | 3 | 3 | 4 | 6 | 0 | 4.21 | 4 |
|---|
| Open Source Interest | 37 |
11 | 5 | 6 | 2 | 2 | 2 | 2 | 2 | 2 | 3 | 0 | 2.97 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 39 |
32 | 82.05% |
|---|
| Considering new Interface | 39 |
15 | 38.46% |
|---|
| System Installed on time? | 39 |
36 | 92.31% |
|---|
| Average Collection size: |
| 2385280 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 25 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2018 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| 1 | 7 | 8 | 7 | 12 | 11 | 7 | 10 | 2 | 5 | 5.23 | 5 |
|---|
| ILS Functionality | 65 |
| | 7 | 12 | 4 | 10 | 9 | 9 | 9 | 5 | 3 | 5.38 | 5 |
|---|
| Print Functionality | 64 |
2 | | | 1 | 4 | 7 | 6 | 21 | 14 | 9 | 7 | 6.72 | 7 |
|---|
| Electronic Functionality | 64 |
6 | 6 | 5 | 11 | 11 | 6 | 7 | 4 | 5 | 3 | 3 | 4.06 | 4 |
|---|
| Company Satisfaction | 64 |
3 | 6 | 4 | 6 | 10 | 10 | 11 | 6 | 6 | 2 | 6 | 4.63 | 5 |
|---|
| Support Satisfaction | 64 |
3 | 9 | 4 | 9 | 6 | 8 | 9 | 8 | 5 | 3 | 1 | 4.45 | 5 |
|---|
| Support Improvement | 64 |
6 | 3 | 3 | 10 | 7 | 19 | 8 | 4 | 2 | 2 | 5 | 4.25 | 5 |
|---|
| Company Loyalty | 65 |
8 | 5 | 10 | | 9 | 9 | 5 | 4 | 7 | 8 | 2 | 4.49 | 5 |
|---|
| Open Source Interest | 65 |
20 | 9 | 10 | 4 | 5 | 6 | 4 | 2 | 1 | 4 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
48 | 72.73% |
|---|
| Considering new Interface | 66 |
13 | 19.70% |
|---|
| System Installed on time? | 66 |
56 | 84.85% |
|---|
| Average Collection size: |
| 2089878 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 44 |
|---|
| School | 1 |
|---|
| Consortium | 3 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 15 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2017 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
4 | 1 | 6 | 6 | 7 | 13 | 22 | 21 | 8 | 4 | 6 | 5.47 | 6 |
|---|
| ILS Functionality | 93 |
1 | 1 | 8 | 7 | 7 | 15 | 22 | 18 | 8 | 6 | 6 | 5.56 | 6 |
|---|
| Print Functionality | 93 |
1 | | 3 | 3 | 3 | 7 | 9 | 26 | 26 | 15 | 7 | 6.89 | 7 |
|---|
| Electronic Functionality | 91 |
6 | 6 | 12 | 9 | 13 | 17 | 9 | 8 | 8 | 3 | 5 | 4.34 | 4 |
|---|
| Company Satisfaction | 93 |
3 | 4 | 5 | 6 | 18 | 6 | 23 | 15 | 8 | 5 | 6 | 5.23 | 6 |
|---|
| Support Satisfaction | 92 |
5 | 6 | 5 | 10 | 11 | 9 | 17 | 17 | 10 | 2 | 6 | 4.93 | 6 |
|---|
| Support Improvement | 91 |
4 | 5 | 2 | 9 | 13 | 25 | 9 | 11 | 7 | 6 | 5 | 4.99 | 5 |
|---|
| Company Loyalty | 92 |
9 | 5 | 8 | 7 | 8 | 12 | 12 | 15 | 9 | 7 | 7 | 4.85 | 5 |
|---|
| Open Source Interest | 92 |
25 | 16 | 12 | 3 | 9 | 8 | 8 | 4 | 4 | 3 | 0 | 2.83 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 94 |
68 | 72.34% |
|---|
| Considering new Interface | 94 |
17 | 18.09% |
|---|
| System Installed on time? | 94 |
83 | 88.30% |
|---|
| Average Collection size: |
| 1463662 |
|---|
| Type | Count |
|---|
| Public | 14 |
|---|
| Academic | 61 |
|---|
| School | 1 |
|---|
| Consortium | 4 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 28 |
|---|
| [5] 1,000,001-10,000,000 | 12 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2016 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 144 |
5 | 4 | 11 | 6 | 25 | 25 | 26 | 25 | 13 | 4 | 6 | 5.14 | 5 |
|---|
| ILS Functionality | 144 |
2 | 6 | 11 | 14 | 18 | 24 | 15 | 30 | 14 | 10 | 7 | 5.31 | 5 |
|---|
| Print Functionality | 144 |
| 1 | | 4 | 9 | 11 | 18 | 44 | 39 | 18 | 7 | 6.90 | 7 |
|---|
| Electronic Functionality | 143 |
12 | 13 | 16 | 18 | 21 | 18 | 14 | 14 | 13 | 4 | 4 | 4.16 | 4 |
|---|
| Company Satisfaction | 143 |
4 | 8 | 16 | 14 | 23 | 26 | 17 | 23 | 8 | 4 | 5 | 4.66 | 5 |
|---|
| Support Satisfaction | 143 |
6 | 14 | 13 | 18 | 13 | 24 | 20 | 14 | 17 | 4 | 5 | 4.59 | 5 |
|---|
| Support Improvement | 144 |
11 | 6 | 11 | 18 | 27 | 34 | 18 | 5 | 12 | 2 | 5 | 4.28 | 4 |
|---|
| Company Loyalty | 142 |
13 | 8 | 11 | 13 | 20 | 21 | 16 | 16 | 16 | 8 | 5 | 4.66 | 5 |
|---|
| Open Source Interest | 143 |
32 | 24 | 20 | 10 | 17 | 7 | 15 | 6 | 2 | 10 | 0 | 3.04 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 144 |
107 | 74.31% |
|---|
| Considering new Interface | 144 |
25 | 17.36% |
|---|
| System Installed on time? | 144 |
133 | 92.36% |
|---|
| Average Collection size: |
| 1208642 |
|---|
| Type | Count |
|---|
| Public | 17 |
|---|
| Academic | 103 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 32 |
|---|
| [3] 100,001-250,000 | 35 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 24 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2015 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 174 |
4 | 1 | 11 | 12 | 12 | 20 | 35 | 52 | 22 | 5 | 7 | 5.76 | 6 |
|---|
| ILS Functionality | 174 |
| 3 | 5 | 20 | 14 | 14 | 35 | 52 | 20 | 11 | 7 | 5.93 | 6 |
|---|
| Print Functionality | 172 |
| | 2 | 4 | 5 | 9 | 20 | 46 | 56 | 30 | 8 | 7.22 | 8 |
|---|
| Electronic Functionality | 173 |
6 | 10 | 19 | 20 | 21 | 22 | 27 | 30 | 15 | 3 | 7 | 4.75 | 5 |
|---|
| Company Satisfaction | 173 |
7 | 10 | 10 | 14 | 16 | 29 | 30 | 35 | 16 | 6 | 7 | 5.13 | 6 |
|---|
| Support Satisfaction | 171 |
6 | 12 | 11 | 11 | 14 | 28 | 26 | 39 | 18 | 6 | 7 | 5.20 | 6 |
|---|
| Support Improvement | 170 |
12 | 12 | 12 | 12 | 29 | 52 | 17 | 13 | 9 | 2 | 5 | 4.30 | 5 |
|---|
| Company Loyalty | 173 |
17 | 8 | 9 | 10 | 18 | 18 | 25 | 25 | 23 | 20 | 6 | 5.24 | 6 |
|---|
| Open Source Interest | 174 |
57 | 22 | 27 | 13 | 16 | 11 | 12 | 4 | 6 | 6 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 177 |
117 | 66.10% |
|---|
| Considering new Interface | 177 |
36 | 20.34% |
|---|
| System Installed on time? | 177 |
156 | 88.14% |
|---|
| Average Collection size: |
| 898767 |
|---|
| Type | Count |
|---|
| Public | 24 |
|---|
| Academic | 126 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 44 |
|---|
| [3] 100,001-250,000 | 35 |
|---|
| [4] 250,001-1,000,000 | 59 |
|---|
| [5] 1,000,001-10,000,000 | 23 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2014 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 212 |
2 | 2 | 12 | 11 | 11 | 18 | 41 | 67 | 43 | 5 | 7 | 6.12 | 7 |
|---|
| ILS Functionality | 210 |
| 3 | 7 | 14 | 9 | 31 | 35 | 58 | 41 | 12 | 7 | 6.20 | 7 |
|---|
| Print Functionality | 212 |
1 | | 3 | 2 | 3 | 9 | 18 | 55 | 79 | 42 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 209 |
5 | 17 | 20 | 13 | 25 | 33 | 32 | 40 | 20 | 4 | 7 | 4.92 | 5 |
|---|
| Company Satisfaction | 212 |
6 | 9 | 11 | 15 | 13 | 26 | 42 | 48 | 35 | 7 | 7 | 5.61 | 6 |
|---|
| Support Satisfaction | 210 |
3 | 13 | 13 | 16 | 10 | 28 | 30 | 51 | 41 | 5 | 7 | 5.60 | 6 |
|---|
| Support Improvement | 203 |
10 | 6 | 15 | 17 | 24 | 68 | 15 | 22 | 17 | 9 | 5 | 4.85 | 5 |
|---|
| Company Loyalty | 210 |
13 | 12 | 9 | 7 | 20 | 28 | 20 | 36 | 36 | 29 | 7 | 5.68 | 6 |
|---|
| Open Source Interest | 208 |
57 | 24 | 37 | 17 | 18 | 22 | 6 | 11 | 6 | 10 | 0 | 2.80 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 216 |
122 | 56.48% |
|---|
| Considering new Interface | 216 |
61 | 28.24% |
|---|
| System Installed on time? | 216 |
199 | 92.13% |
|---|
| Average Collection size: |
| 829001 |
|---|
| Type | Count |
|---|
| Public | 41 |
|---|
| Academic | 145 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 38 |
|---|
| [3] 100,001-250,000 | 42 |
|---|
| [4] 250,001-1,000,000 | 86 |
|---|
| [5] 1,000,001-10,000,000 | 32 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2013 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 248 |
2 | 4 | 4 | 10 | 11 | 22 | 50 | 75 | 55 | 15 | 7 | 6.44 | 7 |
|---|
| ILS Functionality | 247 |
1 | 1 | 3 | 11 | 13 | 24 | 52 | 67 | 56 | 19 | 7 | 6.53 | 7 |
|---|
| Print Functionality | 247 |
| 1 | 1 | | 4 | 11 | 23 | 62 | 87 | 58 | 8 | 7.55 | 8 |
|---|
| Electronic Functionality | 246 |
7 | 11 | 11 | 21 | 25 | 43 | 43 | 45 | 27 | 13 | 7 | 5.35 | 6 |
|---|
| Company Satisfaction | 248 |
4 | 5 | 7 | 11 | 17 | 35 | 51 | 51 | 50 | 17 | 6 | 6.09 | 6 |
|---|
| Support Satisfaction | 247 |
2 | 12 | 11 | 10 | 17 | 36 | 36 | 64 | 47 | 12 | 7 | 5.91 | 6 |
|---|
| Support Improvement | 246 |
9 | 10 | 11 | 13 | 26 | 76 | 32 | 37 | 20 | 12 | 5 | 5.18 | 5 |
|---|
| Company Loyalty | 248 |
11 | 8 | 7 | 13 | 13 | 39 | 29 | 46 | 43 | 39 | 7 | 6.04 | 7 |
|---|
| Open Source Interest | 244 |
59 | 43 | 19 | 27 | 18 | 32 | 14 | 13 | 7 | 12 | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 254 |
116 | 45.67% |
|---|
| Considering new Interface | 254 |
83 | 32.68% |
|---|
| System Installed on time? | 254 |
231 | 90.94% |
|---|
| Average Collection size: |
| 817421 |
|---|
| Type | Count |
|---|
| Public | 51 |
|---|
| Academic | 140 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 41 |
|---|
| [3] 100,001-250,000 | 60 |
|---|
| [4] 250,001-1,000,000 | 81 |
|---|
| [5] 1,000,001-10,000,000 | 45 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2012 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 393 |
2 | 3 | 13 | 7 | 19 | 29 | 64 | 118 | 97 | 41 | 7 | 6.68 | 7 |
|---|
| ILS Functionality | 393 |
1 | 2 | 7 | 9 | 24 | 32 | 58 | 117 | 103 | 40 | 7 | 6.74 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 389 |
2 | 7 | 15 | 14 | 24 | 32 | 65 | 103 | 85 | 42 | 7 | 6.44 | 7 |
|---|
| Support Satisfaction | 385 |
3 | 8 | 16 | 13 | 17 | 34 | 78 | 96 | 76 | 44 | 7 | 6.39 | 7 |
|---|
| Support Improvement | 381 |
10 | 4 | 7 | 19 | 37 | 140 | 55 | 47 | 39 | 23 | 5 | 5.51 | 5 |
|---|
| Company Loyalty | 388 |
17 | 7 | 14 | 13 | 16 | 39 | 44 | 71 | 80 | 87 | 9 | 6.49 | 7 |
|---|
| Open Source Interest | 385 |
105 | 49 | 45 | 33 | 35 | 34 | 32 | 19 | 15 | 18 | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 399 |
169 | 42.36% |
|---|
| Considering new Interface | 399 |
100 | 25.06% |
|---|
| System Installed on time? | 399 |
360 | 90.23% |
|---|
| Average Collection size: |
| 868588 |
|---|
| Type | Count |
|---|
| Public | 108 |
|---|
| Academic | 217 |
|---|
| School | 5 |
|---|
| Consortium | 22 |
|---|
| Special | 8 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 10 |
|---|
| [2] 10,001-100,000 | 72 |
|---|
| [3] 100,001-250,000 | 76 |
|---|
| [4] 250,001-1,000,000 | 133 |
|---|
| [5] 1,000,001-10,000,000 | 73 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2011 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 454 |
7 | 2 | 4 | 10 | 13 | 37 | 57 | 141 | 128 | 55 | 7 | 6.88 | 7 |
|---|
| ILS Functionality | 451 |
3 | 3 | 5 | 7 | 18 | 29 | 67 | 144 | 116 | 59 | 7 | 6.92 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 453 |
6 | 6 | 16 | 16 | 22 | 49 | 58 | 111 | 122 | 47 | 8 | 6.50 | 7 |
|---|
| Support Satisfaction | 451 |
5 | 8 | 5 | 9 | 30 | 52 | 68 | 114 | 115 | 45 | 8 | 6.55 | 7 |
|---|
| Support Improvement | 437 |
4 | 5 | 8 | 14 | 40 | 178 | 61 | 56 | 50 | 21 | 5 | 5.63 | 5 |
|---|
| Company Loyalty | 452 |
13 | 5 | 16 | 18 | 24 | 52 | 50 | 79 | 93 | 102 | 9 | 6.55 | 7 |
|---|
| Open Source Interest | 447 |
100 | 48 | 64 | 32 | 35 | 52 | 37 | 30 | 21 | 28 | 0 | 3.41 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 458 |
143 | 31.22% |
|---|
| Considering new Interface | 458 |
111 | 24.24% |
|---|
| System Installed on time? | 458 |
420 | 91.70% |
|---|
| Average Collection size: |
| 859254 |
|---|
| Type | Count |
|---|
| Public | 146 |
|---|
| Academic | 238 |
|---|
| School | 5 |
|---|
| Consortium | 22 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 93 |
|---|
| [3] 100,001-250,000 | 83 |
|---|
| [4] 250,001-1,000,000 | 155 |
|---|
| [5] 1,000,001-10,000,000 | 79 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2010 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 388 |
1 | 2 | 4 | 8 | 12 | 21 | 40 | 124 | 121 | 55 | 7 | 7.11 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 387 |
3 | 4 | 13 | 8 | 19 | 30 | 61 | 106 | 99 | 44 | 7 | 6.66 | 7 |
|---|
| Support Satisfaction | 386 |
1 | 4 | 5 | 18 | 21 | 30 | 61 | 106 | 95 | 45 | 7 | 6.67 | 7 |
|---|
| Support Improvement | 381 |
4 | 4 | 6 | 15 | 39 | 146 | 38 | 59 | 40 | 30 | 5 | 5.72 | 5 |
|---|
| Company Loyalty | 383 |
19 | 11 | 11 | 13 | 17 | 40 | 39 | 75 | 69 | 89 | 9 | 6.40 | 7 |
|---|
| Open Source Interest | 383 |
86 | 35 | 53 | 33 | 27 | 48 | 23 | 28 | 19 | 31 | 0 | 3.53 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 395 |
74 | 18.73% |
|---|
| Considering new Interface | 395 |
144 | 36.46% |
|---|
| System Installed on time? | 395 |
363 | 91.90% |
|---|
| Average Collection size: |
| 780971 |
|---|
| Type | Count |
|---|
| Public | 142 |
|---|
| Academic | 183 |
|---|
| School | 4 |
|---|
| Consortium | 20 |
|---|
| Special | 9 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 81 |
|---|
| [3] 100,001-250,000 | 77 |
|---|
| [4] 250,001-1,000,000 | 78 |
|---|
| [5] 1,000,001-10,000,000 | 58 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2009 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 342 |
1 | | | 7 | 10 | 31 | 32 | 108 | 102 | 51 | 7 | 7.13 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 341 |
1 | 4 | 13 | 8 | 17 | 41 | 47 | 92 | 71 | 47 | 7 | 6.58 | 7 |
|---|
| Support Satisfaction | 338 |
2 | 2 | 11 | 15 | 16 | 28 | 68 | 83 | 71 | 42 | 7 | 6.53 | 7 |
|---|
| Support Improvement | 315 |
6 | 3 | 9 | 8 | 12 | 136 | 50 | 47 | 19 | 25 | 5 | 5.65 | 5 |
|---|
| Company Loyalty | 339 |
14 | 10 | 12 | 15 | 21 | 42 | 28 | 55 | 59 | 83 | 9 | 6.33 | 7 |
|---|
| Open Source Interest | 339 |
69 | 47 | 36 | 27 | 30 | 41 | 20 | 29 | 18 | 22 | 0 | 3.51 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 350 |
41 | 11.71% |
|---|
| Considering new Interface | 350 |
109 | 31.14% |
|---|
| System Installed on time? | 350 |
301 | 86.00% |
|---|
| 2008 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 294 |
| | 5 | 7 | 10 | 14 | 37 | 85 | 100 | 36 | 8 | 7.08 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 293 |
4 | 1 | 12 | 14 | 15 | 25 | 45 | 84 | 63 | 30 | 7 | 6.43 | 7 |
|---|
| Support Satisfaction | 291 |
2 | 4 | 7 | 11 | 14 | 35 | 43 | 88 | 64 | 23 | 7 | 6.44 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 287 |
7 | 6 | 13 | 10 | 13 | 28 | 27 | 61 | 68 | 54 | 8 | 6.53 | 7 |
|---|
| Open Source Interest | 290 |
47 | 39 | 42 | 29 | 22 | 35 | 24 | 18 | 15 | 19 | 0 | 3.57 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 302 |
25 | 8.28% |
|---|
| Considering new Interface | 302 |
107 | 35.43% |
|---|
| System Installed on time? | 302 |
281 | 93.05% |
|---|
| 2007 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 253 |
1 | | 4 | 5 | 8 | 14 | 22 | 74 | 88 | 37 | 8 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 319 |
2 | 3 | 12 | 11 | 20 | 33 | 47 | 88 | 73 | 30 | 7 | 6.45 | 7 |
|---|
| Support Satisfaction | 316 |
2 | 7 | 8 | 19 | 19 | 34 | 60 | 87 | 57 | 23 | 7 | 6.20 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 305 |
14 | 11 | 14 | 5 | 12 | 46 | 21 | 63 | 67 | 52 | 8 | 6.24 | 7 |
|---|
| Open Source Interest | 320 |
72 | 34 | 58 | 28 | 33 | 38 | 18 | 12 | 10 | 17 | 0 | 3.07 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 328 |
22 | 6.71% |
|---|
| Considering new Interface | 328 |
96 | 29.27% |
|---|
| System Installed on time? | 328 |
1 | 0.30% |
|---|
2021 : gen: 4.33 company 4.89 loyalty 2.67 support 5.22
2020 : gen: 4.69 company 4.88 loyalty 3.57 support 5.44
2019 : gen: 5.32 company 4.58 loyalty 4.21 support 4.59
2018 : gen: 5.23 company 4.63 loyalty 4.49 support 4.45
2017 : gen: 5.47 company 5.23 loyalty 4.85 support 4.93
2016 : gen: 5.14 company 4.66 loyalty 4.66 support 4.59
2015 : gen: 5.76 company 5.13 loyalty 5.24 support 5.20
2014 : gen: 6.12 company 5.61 loyalty 5.68 support 5.60
2013 : gen: 6.44 company 6.09 loyalty 6.04 support 5.91
2012 : gen: 6.68 company 6.44 loyalty 6.49 support 6.39
2011 : gen: 6.88 company 6.50 loyalty 6.55 support 6.55
2010 : gen: 7.11 company 6.66 loyalty 6.40 support 6.67
2009 : gen: 7.13 company 6.58 loyalty 6.33 support 6.53
2008 : gen: 7.08 company 6.43 loyalty 6.53 support 6.44
2007 : gen: 7.16 company 6.45 loyalty 6.24 support 6.20
Comments (survey2019)
Part of [...] migration to Ex Libris Alma and Primo. Go live date is June 1, 2020.
(Library type: Academic; collection size: medium; ils satisfaction: 0)
Millennium does well for our size and with basic functionality. Where it is limiting is in system integrations and this is becoming more and more critical to our work.
(Library type: Academic; collection size: very large; ils satisfaction: 2)
Esta cifra incluye los documentos electrónicos del catálogo sin fondos físicos
(Library type: Government Agency; collection size: medium; ils satisfaction: 7)
Our library is part of a 9 library consortium with a contract with Innovative for Millennium software. We will be migrating to a new system in June 2020, although not all of the libraries will switch to the same system.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
While providing a solid, reliable product, Innovative's Millennium is now very dated. Sierra might seem like the next step but increasingly in an open source world it looks out of step. Innovative's customer service has worsened in the past few years and is now to be avoided rather than engaged with.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Alma will not segment their product. It's too expensive and we don't want to pay for what we won't use. We are hopefully watching FOLIO being implemented by academics close to our institution. We are not inspired to move to Sierra, where nothing has changed from Millennium and now with their looming acquisition by ExLibris, we'll just see what happens next. TIND is a less likely candidate, but it's still on our list.
(Library type: Academic; collection size: very large; ils satisfaction: 4)
He contestado yo por delegación de la [...]
(Library type: Academic; collection size: very large; ils satisfaction: 4)
Millennium has done its job well for [...] over the years but as an organization, we have outgrown the current platform and require a solution that can help us grow our organization especially with the discovery layer.
(Library type: Public; collection size: very large; ils satisfaction: 5)
We just signed a contract for Koha from ByWater. Millennium is a good system but isn't being developed further. Perceptions were that Sierra isn't much different. We have had our reps from Innovative change several times over the last few years which possibly hindered our desire to stay with Inno. Innovative did come up with several competitive offers to either keep us on Millennium or migrate to Sierra but since both products seem stagnant and customer service seems to be declining.
(Library type: For-profit Educational; collection size: small; ils satisfaction: 7)
There is a bug with Milennium and SSO that will never be resolved. The solution is to migrate to Sierra or some other ILS. Millennium will never run on a MacOS higher than 10.12.x. Proxy server not being developed anymore. There has been an overhaul with Customer Service structure. Closing more tickets and system for escalating tickets has improved satisfaction this year. Company viability was a concern, however, since the purchase of the company by Ex Libris, that concern has diminished.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
Estamos en proceso de selección de nuevo sistema.
(Library type: Academic; collection size: very large; ils satisfaction: 7)
[...]
(Library type: Government Agency; collection size: medium; ils satisfaction: 6)