Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Library.Solution

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Library.Solution Responses by Sector
Library.SolutionallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS657.00 86.7530346.7967.00087.130
ILSFunctionality656.85 86.8830346.6867.00086.750
PrintFunctionality647.41 87.6330337.0667.33087.750
ElectronicFunctionality586.17 76.2920305.6066.83086.880
SatisfactionCustomerSupport637.33 77.4330347.0067.17087.880
CompanyLoyalty646.63 85.7530336.0366.83087.750



2019 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction65 3 1 4 8 27 10 12 77.007
ILS Functionality65 1 4 1 3 12 19 16 9 76.857
Print Functionality64 2 2 4 8 10 20 18 87.418
Electronic Functionality58 2 1 5 3 7 10 12 12 6 76.177
Company Satisfaction65 4 3 2 6 14 20 16 87.208
Support Satisfaction63 1 1 4 2 6 15 16 18 97.338
Support Improvement62 1 2 9 21 6 4 5 14 56.115
Company Loyalty64 4 1 2 5 3 9 12 8 20 96.637
Open Source Interest63 21 4 7 4 9 10 3 2 3 02.812

CategoryTotalYespercent
Considering new ILS67 1116.42%
Considering new Interface67 00.00%
System Installed on time?67 6292.54%

Average Collection size: 215660

TypeCount
Public44
Academic11
School8
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00031
[3] 100,001-250,00020
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2018 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction88 1 1 2 2 3 4 11 23 24 17 86.997
ILS Functionality88 1 3 2 5 4 10 29 18 16 76.867
Print Functionality87 1 1 1 2 3 3 4 20 26 26 87.388
Electronic Functionality87 1 2 2 5 7 8 11 17 22 12 86.417
Company Satisfaction87 1 2 1 4 2 3 12 18 19 25 97.068
Support Satisfaction88 1 1 2 3 1 7 6 12 21 34 97.358
Support Improvement86 1 2 3 8 17 6 16 13 20 96.537
Company Loyalty86 6 1 1 3 3 5 9 19 14 25 96.667
Open Source Interest86 26 8 10 6 9 5 6 6 2 8 03.172

CategoryTotalYespercent
Considering new ILS89 1921.35%
Considering new Interface89 22.25%
System Installed on time?89 8292.13%

Average Collection size: 157721

TypeCount
Public62
Academic12
School11
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00042
[3] 100,001-250,00030
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 5 2 10 7 14 18 27 31 96.938
ILS Functionality115 1 2 3 8 10 11 24 38 18 86.927
Print Functionality114 2 1 1 6 3 7 11 16 31 36 97.188
Electronic Functionality112 6 3 10 5 7 8 12 19 29 13 85.897
Company Satisfaction114 2 1 3 8 4 9 15 36 36 87.338
Support Satisfaction115 1 2 1 9 4 8 14 27 49 97.548
Support Improvement113 2 5 2 7 24 13 15 23 22 56.477
Company Loyalty114 7 2 3 3 7 10 7 15 22 38 96.678
Open Source Interest115 44 12 14 3 13 9 8 6 1 5 02.512

CategoryTotalYespercent
Considering new ILS115 3026.09%
Considering new Interface115 119.57%
System Installed on time?115 10994.78%

Average Collection size: 128919

TypeCount
Public85
Academic12
School12
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00067
[3] 100,001-250,00032
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction95 1 1 2 1 4 5 11 17 31 22 87.168
ILS Functionality95 1 2 7 3 11 20 33 18 87.198
Print Functionality95 2 1 1 5 3 8 21 28 26 87.288
Electronic Functionality94 1 3 2 3 5 15 11 27 17 10 76.307
Company Satisfaction94 2 1 2 8 7 15 32 27 87.448
Support Satisfaction92 1 2 3 6 8 14 19 39 97.588
Support Improvement93 1 11 27 7 16 16 15 56.417
Company Loyalty90 3 3 2 3 8 8 5 10 17 31 96.708
Open Source Interest93 30 10 12 8 10 7 5 2 6 3 02.712

CategoryTotalYespercent
Considering new ILS97 1212.37%
Considering new Interface97 99.28%
System Installed on time?97 8991.75%

Average Collection size: 135641

TypeCount
Public66
Academic13
School12
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00055
[3] 100,001-250,00027
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 2 2 2 3 5 10 25 26 27 97.218
ILS Functionality102 1 3 3 2 5 14 16 37 21 87.168
Print Functionality102 1 1 4 3 9 13 38 33 87.678
Electronic Functionality99 1 3 6 13 8 24 26 18 86.897
Company Satisfaction102 1 1 1 1 4 3 4 19 33 35 97.588
Support Satisfaction102 3 2 4 2 5 13 35 38 97.668
Support Improvement99 3 1 1 7 20 9 13 18 27 96.727
Company Loyalty101 5 1 2 2 5 8 7 11 31 29 86.928
Open Source Interest102 35 12 12 3 9 9 7 4 1 10 02.882

CategoryTotalYespercent
Considering new ILS104 1918.27%
Considering new Interface104 76.73%
System Installed on time?104 9894.23%

Average Collection size: 180187

TypeCount
Public72
Academic11
School13
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00028
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 4 7 10 26 25 18 77.177
ILS Functionality91 2 4 3 5 10 22 32 13 87.037
Print Functionality91 5 5 9 25 22 25 77.428
Electronic Functionality90 1 3 6 4 3 20 19 24 10 86.577
Company Satisfaction91 2 1 3 4 8 21 26 26 87.438
Support Satisfaction91 1 1 3 2 3 6 14 28 33 97.588
Support Improvement87 1 1 1 5 21 5 15 20 18 56.767
Company Loyalty90 2 2 1 1 6 6 5 12 23 32 97.198
Open Source Interest90 33 17 13 1 11 4 6 2 3 02.081

CategoryTotalYespercent
Considering new ILS93 99.68%
Considering new Interface93 66.45%
System Installed on time?93 8692.47%

Average Collection size: 140836

TypeCount
Public65
Academic11
School12
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00023
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction69 1 1 2 2 6 8 16 13 20 97.107
ILS Functionality69 2 1 4 7 8 11 23 13 87.018
Print Functionality69 2 1 3 5 7 12 20 19 87.208
Electronic Functionality68 5 1 1 2 8 8 8 12 14 9 85.977
Company Satisfaction69 1 2 3 4 6 11 24 18 87.338
Support Satisfaction68 1 1 7 7 11 13 28 97.568
Support Improvement66 1 1 3 18 7 6 12 18 56.807
Company Loyalty66 3 2 1 1 6 10 6 10 27 97.008
Open Source Interest67 32 1 7 6 2 13 2 2 2 02.242

CategoryTotalYespercent
Considering new ILS70 1014.29%
Considering new Interface70 34.29%
System Installed on time?70 6998.57%

Average Collection size: 156324

TypeCount
Public53
Academic4
School7
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00040
[3] 100,001-250,00014
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction106 2 1 5 1 5 8 17 34 33 87.388
ILS Functionality105 2 1 2 5 3 8 24 36 24 87.268
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction105 1 1 1 5 4 9 10 33 41 97.648
Support Satisfaction106 1 1 2 2 3 9 10 34 44 97.748
Support Improvement105 1 1 2 26 8 17 17 33 97.047
Company Loyalty106 10 4 2 4 5 9 13 13 46 96.778
Open Source Interest105 37 11 11 11 8 10 6 4 7 02.662

CategoryTotalYespercent
Considering new ILS110 1412.73%
Considering new Interface110 65.45%
System Installed on time?110 10393.64%

Average Collection size: 162637

TypeCount
Public85
Academic10
School10
Consortium1
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00030
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 2 3 3 5 12 33 31 41 97.468
ILS Functionality128 3 4 9 11 31 46 24 87.328
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 1 2 10 11 24 34 46 97.578
Support Satisfaction130 2 4 3 8 11 20 34 48 97.528
Support Improvement129 3 2 3 8 22 9 21 24 37 96.837
Company Loyalty129 5 4 4 4 3 9 7 12 25 56 97.068
Open Source Interest128 37 11 20 12 10 11 10 8 2 7 02.952

CategoryTotalYespercent
Considering new ILS132 2015.15%
Considering new Interface132 75.30%
System Installed on time?132 12796.21%

Average Collection size: 135321

TypeCount
Public100
Academic11
School8
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00070
[3] 100,001-250,00040
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9388.57%

Average Collection size: 99085

TypeCount
Public80
Academic10
School10
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00056
[3] 100,001-250,00019
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%





2008 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%





2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%




2019 : gen: 7.00 company 7.20 loyalty 6.63 support 7.33

2018 : gen: 6.99 company 7.06 loyalty 6.66 support 7.35

2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54

2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58

2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66

2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58

2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56

2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74

2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52

2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32

2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23

2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07

2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92

Comments (survey2019)

We continue to be impressed with the transparency of the company in regard to its product development and road map for the future, as well as their responsiveness to customer feedback and enhancement requests. (Library type: School; collection size: large; ils satisfaction: 9)

We are currently working with the company for an embedded MARC editor, batch record set edits, and unlimited access to reporting in future releases, all of which are currently lacking. They do seem to be responsive to our concerns. (Library type: Public; collection size: medium; ils satisfaction: 7)

We have been very happy with Library.Solution. The price is great, too. (Library type: Academic; collection size: medium; ils satisfaction: 9)

[...] shares the catalog with the local school system, [...] , and an non-profit learning enrichment center Motivate Our Minds. All locations share items back and forth during the school year and appear in a joint catalog. TLC has been easy to work with as we established the shared ILS system in 2016 and as we have worked to maintain it to date (2019). (Library type: Public; collection size: medium; ils satisfaction: 8)

[...] (Library type: Public; collection size: very small; ils satisfaction: 7)

The system is only compatible with Windows when we are a Mac school which is very inconvenient. Support for Windows 7 will be stopping at the end of this calendar year which is only 1.5 months away and yet they have not created a proper installation package compatible with Windows 10. When my computer crashed recently the reinstall process was unnecessarily cumbersome because of this. They have created a better cataloging tool but I don't think it's available in Canada. Currently the L.S. Cataloging system is not great. There are too many notifications after saving a record, sometimes it will catalog a physical book as an ebook and it's very time consuming to figure out which fields to change to make it a regular book, and there are errors that won't allow you to save records sometimes and it's impossible to figure out what exactly the problem is so you just have to start over because it's not worth the time to try to understand. It is so outdated and clunky and makes cataloging a chore. It's archaic. (Library type: School; collection size: small; ils satisfaction: 5)

In the beginning The TLC software was great and did everything it was supposed to do as it should. As time has marched on and advancements came, the software continues to evolve but never feels complete and numerous work-arounds are put into place to shore up its failings. Specifically the LS2 Staff interface and its loss of functionality from the installed client software. (Library type: Public; collection size: medium; ils satisfaction: 2)

I'm very happy with TLC our current library automation system. They have been very responsive to our requests. (Library type: Museum; collection size: small; ils satisfaction: 9)

[...] (Library type: Theology; collection size: small; ils satisfaction: 9)

We just switched from LS2 to Apollo on December 27, 2019. I had strongly considered moving to Koha but found that my consortium had a group discount in place with Biblionix. (Library type: Public; collection size: small; ils satisfaction: 5)

Although Library.Solution for Schools is not the most elegant product, their customer service is excellent and we have a professional onsite to support our ILS. We are thankful for our great vendor relationship. (Library type: School; collection size: very large; ils satisfaction: 6)

It would be very helpful if vendor staff worked for a significant period of time in a public library to learn and understand the real issues we face. I don't think they realize how difficult using their systems is for many of our public users. The software mindset is not the same as the general populations'. (Library type: Public; collection size: medium; ils satisfaction: 4)

Unfortunately is is a cost issue as well as a customer service and product issue that we would consider a new ILS. We see where there could be improvements in the program, have continuously made suggestions and no changes are being made. (Library type: Public; collection size: small; ils satisfaction: 7)

Not at this time. (Library type: Public; collection size: small; ils satisfaction: 8)

The OPAC needs significant improvement. Natural language searching should be a given at this point, as well as accommodations for misspellings. No one should have to learn to use an OPAC anymore than they have to learn to use the Google search engine. We are remotely hosted and our catalogers often have their program quit working. It could be minutes or hours before they are back up. Customer services says that it is a known bug that TLC is still trying to fix. (Library type: Public; collection size: medium; ils satisfaction: 7)

We are going to migrate at the end of the school year. Reasons include cost, cataloging module, and the way both vendors are approaching the design and features of the system. (Library type: School; collection size: small; ils satisfaction: 6)

Provides an awesome backend system in support of the public side. (Library type: School; collection size: very large; ils satisfaction: 9)

The reason I have dropped the rating for our ILS is that the system has been going down multiple times in a given time period. It is generally quickly resolved, but a couple of time it has taken 45 minutes to an hour to resolve. That down time is incredibly detrimental during busy times in the library. (Library type: Public; collection size: small; ils satisfaction: 7)

Our LS System works. It does 95% of what we want well. The interfaces are smooth and polished. the PAC's are polished and refined. Really the cost is what has become the only factor these days. (Library type: Public; collection size: medium; ils satisfaction: 7)

We feel like the PAC is one of the friendliest solutions out there, although TLC could do more for the mobile version of the site. There are some issues with discovery in the circulation module, but overall the staff are satisfied. We like the granular SSO approach TLC is pursuing with their usernames. (Library type: Public; collection size: medium; ils satisfaction: 7)

TLC's customer service is excellent! They work with you to troubleshoot issues and to find solutions that meet our un unique needs. (Library type: Academic; collection size: medium; ils satisfaction: 8)

ILS