Statistical Report for Library.Solution
| 2022 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | 2 | 2 | 3 | 6 | 9 | 20 | 20 | 10 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 72 |
| | 1 | 3 | 3 | 4 | 11 | 15 | 25 | 10 | 8 | 7.00 | 7 |
|---|
| Print Functionality | 72 |
| | | | 5 | 5 | 5 | 14 | 27 | 16 | 8 | 7.40 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 3 | 2 | 8 | 10 | 7 | 17 | 13 | 2 | 7 | 5.56 | 6 |
|---|
| Company Satisfaction | 72 |
| 1 | 2 | 3 | 2 | 3 | 11 | 13 | 23 | 14 | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 71 |
1 | | 2 | | 1 | 8 | 7 | 11 | 19 | 22 | 9 | 7.28 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 72 |
4 | 2 | 1 | 2 | 2 | 8 | 7 | 14 | 16 | 16 | 8 | 6.53 | 7 |
|---|
| Open Source Interest | 66 |
20 | 5 | 8 | 6 | 3 | 9 | 7 | 2 | 4 | 2 | 0 | 3.06 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 75 |
9 | 12.00% |
|---|
| Considering new Interface | 75 |
3 | 4.00% |
|---|
| System Installed on time? | 75 |
0 | 0.00% |
|---|
| Average Collection size: |
| 140508 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 10 |
|---|
| School | 5 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | | 5 | 4 | | 5 | 7 | 24 | 22 | 20 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 4 | 3 | 2 | 4 | 14 | 19 | 26 | 15 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 88 |
| 1 | 3 | 4 | 2 | 2 | 5 | 16 | 34 | 21 | 8 | 7.27 | 8 |
|---|
| Electronic Functionality | 87 |
4 | 1 | 4 | 3 | 2 | 16 | 13 | 14 | 15 | 15 | 5 | 6.17 | 7 |
|---|
| Company Satisfaction | 87 |
2 | 1 | 4 | 3 | 1 | 5 | 5 | 21 | 21 | 24 | 9 | 6.99 | 8 |
|---|
| Support Satisfaction | 87 |
1 | 2 | 2 | 2 | 1 | 1 | 7 | 13 | 21 | 37 | 9 | 7.53 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 86 |
7 | 3 | 2 | 5 | 4 | 6 | 3 | 7 | 20 | 29 | 9 | 6.47 | 8 |
|---|
| Open Source Interest | 78 |
26 | 9 | 7 | 6 | 4 | 13 | 3 | 5 | 3 | 1 | 0 | 2.79 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 90 |
17 | 18.89% |
|---|
| Considering new Interface | 90 |
1 | 1.11% |
|---|
| System Installed on time? | 90 |
0 | 0.00% |
|---|
| Average Collection size: |
| 231318 |
|---|
| Type | Count |
|---|
| Public | 55 |
|---|
| Academic | 11 |
|---|
| School | 17 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 38 |
|---|
| [3] 100,001-250,000 | 31 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 56 |
| 1 | 2 | 3 | 2 | 1 | 5 | 13 | 12 | 17 | 9 | 7.09 | 8 |
|---|
| ILS Functionality | 56 |
| 2 | 3 | 3 | 1 | | 3 | 14 | 14 | 16 | 9 | 7.02 | 8 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 3 | 2 | 3 | 2 | 8 | 20 | 15 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 54 |
1 | 1 | 2 | 1 | 2 | 13 | 5 | 8 | 12 | 9 | 5 | 6.37 | 7 |
|---|
| Company Satisfaction | 55 |
1 | 1 | | 4 | 1 | 2 | 3 | 10 | 14 | 19 | 9 | 7.24 | 8 |
|---|
| Support Satisfaction | 55 |
| 3 | | 3 | 2 | 1 | 4 | 5 | 14 | 23 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 56 |
1 | 3 | 1 | 3 | 1 | 6 | 2 | 8 | 10 | 21 | 9 | 6.88 | 8 |
|---|
| Open Source Interest | 52 |
13 | 5 | 3 | 1 | 3 | 12 | 4 | 5 | 2 | 2 | 0 | 3.83 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
7 | 12.07% |
|---|
| Considering new Interface | 58 |
1 | 1.72% |
|---|
| System Installed on time? | 58 |
0 | 0.00% |
|---|
| Average Collection size: |
| 141640 |
|---|
| Type | Count |
|---|
| Public | 40 |
|---|
| Academic | 9 |
|---|
| School | 6 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 Library.Solution Responses by Sector |
|---|
| Library.Solution | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 65 | 7.00 |
8 | 6.75 | 3 | | 0 | | 34 | 6.79 | 6 | 7.00 | 0 | | 8 | 7.13 | 0 | |
|---|
| ILSFunctionality | 65 | 6.85 |
8 | 6.88 | 3 | | 0 | | 34 | 6.68 | 6 | 7.00 | 0 | | 8 | 6.75 | 0 | |
|---|
| PrintFunctionality | 64 | 7.41 |
8 | 7.63 | 3 | | 0 | | 33 | 7.06 | 6 | 7.33 | 0 | | 8 | 7.75 | 0 | |
|---|
| ElectronicFunctionality | 58 | 6.17 |
7 | 6.29 | 2 | | 0 | | 30 | 5.60 | 6 | 6.83 | 0 | | 8 | 6.88 | 0 | |
|---|
| SatisfactionCustomerSupport | 63 | 7.33 |
7 | 7.43 | 3 | | 0 | | 34 | 7.00 | 6 | 7.17 | 0 | | 8 | 7.88 | 0 | |
|---|
| CompanyLoyalty | 64 | 6.63 |
8 | 5.75 | 3 | | 0 | | 33 | 6.03 | 6 | 6.83 | 0 | | 8 | 7.75 | 0 | |
|---|
| 2019 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| | 3 | | 1 | 4 | 8 | 27 | 10 | 12 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 65 |
1 | | | 4 | 1 | 3 | 12 | 19 | 16 | 9 | 7 | 6.85 | 7 |
|---|
| Print Functionality | 64 |
| | | 2 | 2 | 4 | 8 | 10 | 20 | 18 | 8 | 7.41 | 8 |
|---|
| Electronic Functionality | 58 |
2 | | 1 | 5 | 3 | 7 | 10 | 12 | 12 | 6 | 7 | 6.17 | 7 |
|---|
| Company Satisfaction | 65 |
| | 4 | | 3 | 2 | 6 | 14 | 20 | 16 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 63 |
| | 1 | 1 | 4 | 2 | 6 | 15 | 16 | 18 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 62 |
| | 1 | 2 | 9 | 21 | 6 | 4 | 5 | 14 | 5 | 6.11 | 5 |
|---|
| Company Loyalty | 64 |
4 | 1 | | 2 | 5 | 3 | 9 | 12 | 8 | 20 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 63 |
21 | 4 | 7 | 4 | 9 | 10 | 3 | | 2 | 3 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
11 | 16.42% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
62 | 92.54% |
|---|
| Average Collection size: |
| 215660 |
|---|
| Type | Count |
|---|
| Public | 44 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | 1 | 2 | 2 | 3 | 4 | 11 | 23 | 24 | 17 | 8 | 6.99 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 3 | 2 | 5 | 4 | 10 | 29 | 18 | 16 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 87 |
1 | 1 | 1 | 2 | 3 | 3 | 4 | 20 | 26 | 26 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 87 |
1 | 2 | 2 | 5 | 7 | 8 | 11 | 17 | 22 | 12 | 8 | 6.41 | 7 |
|---|
| Company Satisfaction | 87 |
1 | 2 | 1 | 4 | 2 | 3 | 12 | 18 | 19 | 25 | 9 | 7.06 | 8 |
|---|
| Support Satisfaction | 88 |
1 | 1 | 2 | 3 | 1 | 7 | 6 | 12 | 21 | 34 | 9 | 7.35 | 8 |
|---|
| Support Improvement | 86 |
1 | | 2 | 3 | 8 | 17 | 6 | 16 | 13 | 20 | 9 | 6.53 | 7 |
|---|
| Company Loyalty | 86 |
6 | 1 | 1 | 3 | 3 | 5 | 9 | 19 | 14 | 25 | 9 | 6.66 | 7 |
|---|
| Open Source Interest | 86 |
26 | 8 | 10 | 6 | 9 | 5 | 6 | 6 | 2 | 8 | 0 | 3.17 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 89 |
19 | 21.35% |
|---|
| Considering new Interface | 89 |
2 | 2.25% |
|---|
| System Installed on time? | 89 |
82 | 92.13% |
|---|
| Average Collection size: |
| 157721 |
|---|
| Type | Count |
|---|
| Public | 62 |
|---|
| Academic | 12 |
|---|
| School | 11 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
| 1 | 5 | 2 | 10 | 7 | 14 | 18 | 27 | 31 | 9 | 6.93 | 8 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 3 | 8 | 10 | 11 | 24 | 38 | 18 | 8 | 6.92 | 7 |
|---|
| Print Functionality | 114 |
2 | 1 | 1 | 6 | 3 | 7 | 11 | 16 | 31 | 36 | 9 | 7.18 | 8 |
|---|
| Electronic Functionality | 112 |
6 | 3 | 10 | 5 | 7 | 8 | 12 | 19 | 29 | 13 | 8 | 5.89 | 7 |
|---|
| Company Satisfaction | 114 |
| 2 | 1 | 3 | 8 | 4 | 9 | 15 | 36 | 36 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 115 |
| 1 | 2 | 1 | 9 | 4 | 8 | 14 | 27 | 49 | 9 | 7.54 | 8 |
|---|
| Support Improvement | 113 |
| 2 | 5 | 2 | 7 | 24 | 13 | 15 | 23 | 22 | 5 | 6.47 | 7 |
|---|
| Company Loyalty | 114 |
7 | 2 | 3 | 3 | 7 | 10 | 7 | 15 | 22 | 38 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 115 |
44 | 12 | 14 | 3 | 13 | 9 | 8 | 6 | 1 | 5 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
30 | 26.09% |
|---|
| Considering new Interface | 115 |
11 | 9.57% |
|---|
| System Installed on time? | 115 |
109 | 94.78% |
|---|
| Average Collection size: |
| 128919 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 12 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 95 |
1 | 1 | 2 | 1 | 4 | 5 | 11 | 17 | 31 | 22 | 8 | 7.16 | 8 |
|---|
| ILS Functionality | 95 |
| | 1 | 2 | 7 | 3 | 11 | 20 | 33 | 18 | 8 | 7.19 | 8 |
|---|
| Print Functionality | 95 |
2 | 1 | | 1 | 5 | 3 | 8 | 21 | 28 | 26 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 94 |
1 | 3 | 2 | 3 | 5 | 15 | 11 | 27 | 17 | 10 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 94 |
| 2 | | 1 | 2 | 8 | 7 | 15 | 32 | 27 | 8 | 7.44 | 8 |
|---|
| Support Satisfaction | 92 |
1 | | | 2 | 3 | 6 | 8 | 14 | 19 | 39 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 93 |
1 | | | | 11 | 27 | 7 | 16 | 16 | 15 | 5 | 6.41 | 7 |
|---|
| Company Loyalty | 90 |
3 | 3 | 2 | 3 | 8 | 8 | 5 | 10 | 17 | 31 | 9 | 6.70 | 8 |
|---|
| Open Source Interest | 93 |
30 | 10 | 12 | 8 | 10 | 7 | 5 | 2 | 6 | 3 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 97 |
12 | 12.37% |
|---|
| Considering new Interface | 97 |
9 | 9.28% |
|---|
| System Installed on time? | 97 |
89 | 91.75% |
|---|
| Average Collection size: |
| 135641 |
|---|
| Type | Count |
|---|
| Public | 66 |
|---|
| Academic | 13 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 2 | 2 | 2 | 3 | 5 | 10 | 25 | 26 | 27 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 102 |
| 1 | 3 | 3 | 2 | 5 | 14 | 16 | 37 | 21 | 8 | 7.16 | 8 |
|---|
| Print Functionality | 102 |
| | 1 | 1 | 4 | 3 | 9 | 13 | 38 | 33 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 99 |
| 1 | 3 | | 6 | 13 | 8 | 24 | 26 | 18 | 8 | 6.89 | 7 |
|---|
| Company Satisfaction | 102 |
1 | 1 | 1 | 1 | 4 | 3 | 4 | 19 | 33 | 35 | 9 | 7.58 | 8 |
|---|
| Support Satisfaction | 102 |
| | 3 | 2 | 4 | 2 | 5 | 13 | 35 | 38 | 9 | 7.66 | 8 |
|---|
| Support Improvement | 99 |
3 | | 1 | 1 | 7 | 20 | 9 | 13 | 18 | 27 | 9 | 6.72 | 7 |
|---|
| Company Loyalty | 101 |
5 | 1 | 2 | 2 | 5 | 8 | 7 | 11 | 31 | 29 | 8 | 6.92 | 8 |
|---|
| Open Source Interest | 102 |
35 | 12 | 12 | 3 | 9 | 9 | 7 | 4 | 1 | 10 | 0 | 2.88 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 104 |
19 | 18.27% |
|---|
| Considering new Interface | 104 |
7 | 6.73% |
|---|
| System Installed on time? | 104 |
98 | 94.23% |
|---|
| Average Collection size: |
| 180187 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 11 |
|---|
| School | 13 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
| | 1 | 1 | 4 | 7 | 10 | 26 | 25 | 18 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 3 | 5 | 10 | 22 | 32 | 13 | 8 | 7.03 | 7 |
|---|
| Print Functionality | 91 |
| | | | 5 | 5 | 9 | 25 | 22 | 25 | 7 | 7.42 | 8 |
|---|
| Electronic Functionality | 90 |
| 1 | 3 | 6 | 4 | 3 | 20 | 19 | 24 | 10 | 8 | 6.57 | 7 |
|---|
| Company Satisfaction | 91 |
| | 2 | 1 | 3 | 4 | 8 | 21 | 26 | 26 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 91 |
| 1 | 1 | 3 | 2 | 3 | 6 | 14 | 28 | 33 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 87 |
| 1 | 1 | 1 | 5 | 21 | 5 | 15 | 20 | 18 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 90 |
2 | 2 | 1 | 1 | 6 | 6 | 5 | 12 | 23 | 32 | 9 | 7.19 | 8 |
|---|
| Open Source Interest | 90 |
33 | 17 | 13 | 1 | 11 | 4 | 6 | 2 | | 3 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
9 | 9.68% |
|---|
| Considering new Interface | 93 |
6 | 6.45% |
|---|
| System Installed on time? | 93 |
86 | 92.47% |
|---|
| Average Collection size: |
| 140836 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 11 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 69 |
1 | | 1 | 2 | 2 | 6 | 8 | 16 | 13 | 20 | 9 | 7.10 | 7 |
|---|
| ILS Functionality | 69 |
| | 2 | 1 | 4 | 7 | 8 | 11 | 23 | 13 | 8 | 7.01 | 8 |
|---|
| Print Functionality | 69 |
2 | | | 1 | 3 | 5 | 7 | 12 | 20 | 19 | 8 | 7.20 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 1 | 2 | 8 | 8 | 8 | 12 | 14 | 9 | 8 | 5.97 | 7 |
|---|
| Company Satisfaction | 69 |
| 1 | | 2 | 3 | 4 | 6 | 11 | 24 | 18 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 68 |
| 1 | | 1 | | 7 | 7 | 11 | 13 | 28 | 9 | 7.56 | 8 |
|---|
| Support Improvement | 66 |
| | 1 | 1 | 3 | 18 | 7 | 6 | 12 | 18 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 66 |
3 | 2 | 1 | 1 | | 6 | 10 | 6 | 10 | 27 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 67 |
32 | 1 | 7 | 6 | 2 | 13 | 2 | 2 | | 2 | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 70 |
10 | 14.29% |
|---|
| Considering new Interface | 70 |
3 | 4.29% |
|---|
| System Installed on time? | 70 |
69 | 98.57% |
|---|
| Average Collection size: |
| 156324 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 4 |
|---|
| School | 7 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
2 | | 1 | 5 | 1 | 5 | 8 | 17 | 34 | 33 | 8 | 7.38 | 8 |
|---|
| ILS Functionality | 105 |
2 | 1 | | 2 | 5 | 3 | 8 | 24 | 36 | 24 | 8 | 7.26 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 105 |
1 | | 1 | 1 | 5 | 4 | 9 | 10 | 33 | 41 | 9 | 7.64 | 8 |
|---|
| Support Satisfaction | 106 |
1 | 1 | 2 | | 2 | 3 | 9 | 10 | 34 | 44 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 105 |
1 | 1 | | | 2 | 26 | 8 | 17 | 17 | 33 | 9 | 7.04 | 7 |
|---|
| Company Loyalty | 106 |
10 | | 4 | 2 | 4 | 5 | 9 | 13 | 13 | 46 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 105 |
37 | 11 | 11 | 11 | 8 | 10 | 6 | | 4 | 7 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
14 | 12.73% |
|---|
| Considering new Interface | 110 |
6 | 5.45% |
|---|
| System Installed on time? | 110 |
103 | 93.64% |
|---|
| Average Collection size: |
| 162637 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
| | 2 | 3 | 3 | 5 | 12 | 33 | 31 | 41 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 128 |
| | | 3 | 4 | 9 | 11 | 31 | 46 | 24 | 8 | 7.32 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 130 |
| 1 | 1 | 1 | 2 | 10 | 11 | 24 | 34 | 46 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 130 |
| | 2 | 4 | 3 | 8 | 11 | 20 | 34 | 48 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 129 |
3 | | 2 | 3 | 8 | 22 | 9 | 21 | 24 | 37 | 9 | 6.83 | 7 |
|---|
| Company Loyalty | 129 |
5 | 4 | 4 | 4 | 3 | 9 | 7 | 12 | 25 | 56 | 9 | 7.06 | 8 |
|---|
| Open Source Interest | 128 |
37 | 11 | 20 | 12 | 10 | 11 | 10 | 8 | 2 | 7 | 0 | 2.95 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 132 |
20 | 15.15% |
|---|
| Considering new Interface | 132 |
7 | 5.30% |
|---|
| System Installed on time? | 132 |
127 | 96.21% |
|---|
| Average Collection size: |
| 135321 |
|---|
| Type | Count |
|---|
| Public | 100 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 70 |
|---|
| [3] 100,001-250,000 | 40 |
|---|
| [4] 250,001-1,000,000 | 14 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 103 |
| | 1 | 7 | 6 | 6 | 7 | 21 | 31 | 24 | 8 | 7.09 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 102 |
| 1 | 4 | 1 | 4 | 9 | 4 | 21 | 29 | 29 | 8 | 7.23 | 8 |
|---|
| Support Satisfaction | 103 |
| 2 | 2 | 2 | 7 | 2 | 11 | 18 | 19 | 40 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 100 |
4 | 1 | 5 | 3 | 4 | 24 | 10 | 11 | 22 | 16 | 5 | 6.13 | 6 |
|---|
| Company Loyalty | 103 |
6 | 3 | 8 | 1 | 1 | 7 | 3 | 12 | 16 | 46 | 9 | 6.84 | 8 |
|---|
| Open Source Interest | 102 |
34 | 9 | 15 | 10 | 3 | 14 | 4 | 4 | 1 | 8 | 0 | 2.77 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 105 |
15 | 14.29% |
|---|
| Considering new Interface | 105 |
8 | 7.62% |
|---|
| System Installed on time? | 105 |
93 | 88.57% |
|---|
| Average Collection size: |
| 99085 |
|---|
| Type | Count |
|---|
| Public | 80 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| 1 | 2 | 4 | 3 | 6 | 4 | 45 | 26 | 19 | 7 | 7.06 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
| 1 | 2 | 6 | 4 | 2 | 7 | 25 | 33 | 30 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 110 |
1 | 1 | 4 | 3 | 1 | 5 | 12 | 20 | 31 | 32 | 9 | 7.23 | 8 |
|---|
| Support Improvement | 104 |
3 | 2 | 2 | 3 | 6 | 26 | 6 | 19 | 20 | 17 | 5 | 6.26 | 7 |
|---|
| Company Loyalty | 109 |
4 | 3 | 6 | 1 | 1 | 12 | 4 | 15 | 22 | 41 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 110 |
24 | 17 | 11 | 7 | 9 | 16 | 9 | 8 | 4 | 5 | 0 | 3.30 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
10 | 8.70% |
|---|
| Considering new Interface | 115 |
10 | 8.70% |
|---|
| System Installed on time? | 115 |
97 | 84.35% |
|---|
| 2008 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
| | | | 3 | 2 | 4 | 6 | 7 | 8 | 9 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 30 |
| | | | 2 | 5 | 1 | 3 | 11 | 8 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 29 |
1 | | | | 2 | 1 | 3 | 8 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 30 |
| | 1 | | 1 | 4 | 2 | 3 | 5 | 14 | 9 | 7.50 | 8 |
|---|
| Open Source Interest | 30 |
7 | 5 | 4 | | 3 | 5 | 3 | 2 | 1 | | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
1 | 3.33% |
|---|
| Considering new Interface | 30 |
3 | 10.00% |
|---|
| System Installed on time? | 30 |
30 | 100.00% |
|---|
| 2007 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| | 1 | 1 | | 4 | 4 | 15 | 12 | 8 | 7 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 66 |
1 | | 1 | | 6 | 6 | 3 | 16 | 18 | 15 | 8 | 7.05 | 8 |
|---|
| Support Satisfaction | 66 |
1 | 1 | 1 | 2 | 2 | 8 | 4 | 16 | 15 | 16 | 7 | 6.92 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 65 |
2 | 3 | 2 | 2 | 1 | 5 | 6 | 7 | 20 | 17 | 8 | 6.77 | 8 |
|---|
| Open Source Interest | 64 |
13 | 9 | 10 | 5 | 6 | 12 | 2 | 4 | 3 | | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
8 | 12.12% |
|---|
| Considering new Interface | 66 |
6 | 9.09% |
|---|
| System Installed on time? | 66 |
1 | 1.52% |
|---|
2022 : gen: 6.89 company 7.00 loyalty 6.53 support 7.28
2021 : gen: 6.97 company 6.99 loyalty 6.47 support 7.53
2020 : gen: 7.09 company 7.24 loyalty 6.88 support 7.33
2019 : gen: 7.00 company 7.20 loyalty 6.63 support 7.33
2018 : gen: 6.99 company 7.06 loyalty 6.66 support 7.35
2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54
2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58
2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66
2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58
2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56
2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74
2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52
2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32
2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23
2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07
2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92
Comments (survey2019)
We continue to be impressed with the transparency of the company in regard to its product development and road map for the future, as well as their responsiveness to customer feedback and enhancement requests.
(Library type: School; collection size: large; ils satisfaction: 9)
We are currently working with the company for an embedded MARC editor, batch record set edits, and unlimited access to reporting in future releases, all of which are currently lacking. They do seem to be responsive to our concerns.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We have been very happy with Library.Solution. The price is great, too.
(Library type: Academic; collection size: medium; ils satisfaction: 9)
[...] shares the catalog with the local school system, [...] , and an non-profit learning enrichment center Motivate Our Minds. All locations share items back and forth during the school year and appear in a joint catalog. TLC has been easy to work with as we established the shared ILS system in 2016 and as we have worked to maintain it to date (2019).
(Library type: Public; collection size: medium; ils satisfaction: 8)
[...]
(Library type: Public; collection size: very small; ils satisfaction: 7)
The system is only compatible with Windows when we are a Mac school which is very inconvenient. Support for Windows 7 will be stopping at the end of this calendar year which is only 1.5 months away and yet they have not created a proper installation package compatible with Windows 10. When my computer crashed recently the reinstall process was unnecessarily cumbersome because of this. They have created a better cataloging tool but I don't think it's available in Canada. Currently the L.S. Cataloging system is not great. There are too many notifications after saving a record, sometimes it will catalog a physical book as an ebook and it's very time consuming to figure out which fields to change to make it a regular book, and there are errors that won't allow you to save records sometimes and it's impossible to figure out what exactly the problem is so you just have to start over because it's not worth the time to try to understand. It is so outdated and clunky and makes cataloging a chore. It's archaic.
(Library type: School; collection size: small; ils satisfaction: 5)
In the beginning The TLC software was great and did everything it was supposed to do as it should. As time has marched on and advancements came, the software continues to evolve but never feels complete and numerous work-arounds are put into place to shore up its failings. Specifically the LS2 Staff interface and its loss of functionality from the installed client software.
(Library type: Public; collection size: medium; ils satisfaction: 2)
I'm very happy with TLC our current library automation system. They have been very responsive to our requests.
(Library type: Museum; collection size: small; ils satisfaction: 9)
[...]
(Library type: Theology; collection size: small; ils satisfaction: 9)
We just switched from LS2 to Apollo on December 27, 2019. I had strongly considered moving to Koha but found that my consortium had a group discount in place with Biblionix.
(Library type: Public; collection size: small; ils satisfaction: 5)
Although Library.Solution for Schools is not the most elegant product, their customer service is excellent and we have a professional onsite to support our ILS. We are thankful for our great vendor relationship.
(Library type: School; collection size: very large; ils satisfaction: 6)
It would be very helpful if vendor staff worked for a significant period of time in a public library to learn and understand the real issues we face. I don't think they realize how difficult using their systems is for many of our public users. The software mindset is not the same as the general populations'.
(Library type: Public; collection size: medium; ils satisfaction: 4)
Unfortunately is is a cost issue as well as a customer service and product issue that we would consider a new ILS. We see where there could be improvements in the program, have continuously made suggestions and no changes are being made.
(Library type: Public; collection size: small; ils satisfaction: 7)
Not at this time.
(Library type: Public; collection size: small; ils satisfaction: 8)
The OPAC needs significant improvement. Natural language searching should be a given at this point, as well as accommodations for misspellings. No one should have to learn to use an OPAC anymore than they have to learn to use the Google search engine.
We are remotely hosted and our catalogers often have their program quit working. It could be minutes or hours before they are back up. Customer services says that it is a known bug that TLC is still trying to fix.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We are going to migrate at the end of the school year. Reasons include cost, cataloging module, and the way both vendors are approaching the design and features of the system.
(Library type: School; collection size: small; ils satisfaction: 6)
Provides an awesome backend system in support of the public side.
(Library type: School; collection size: very large; ils satisfaction: 9)
The reason I have dropped the rating for our ILS is that the system has been going down multiple times in a given time period. It is generally quickly resolved, but a couple of time it has taken 45 minutes to an hour to resolve. That down time is incredibly detrimental during busy times in the library.
(Library type: Public; collection size: small; ils satisfaction: 7)
Our LS System works. It does 95% of what we want well. The interfaces are smooth and polished. the PAC's are polished and refined. Really the cost is what has become the only factor these days.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We feel like the PAC is one of the friendliest solutions out there, although TLC could do more for the mobile version of the site. There are some issues with discovery in the circulation module, but overall the staff are satisfied. We like the granular SSO approach TLC is pursuing with their usernames.
(Library type: Public; collection size: medium; ils satisfaction: 7)
TLC's customer service is excellent! They work with you to troubleshoot issues and to find solutions that meet our un unique needs.
(Library type: Academic; collection size: medium; ils satisfaction: 8)