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Statistical Report for Libero

2021 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14	1					1		3	7	2	8	7.14	8
ILS Functionality	14		1			1			8	2	2	7	6.79	7
Print Functionality	14		1						3	5	5	8	7.64	8
Electronic Functionality	14	1		1		2	2	3	4		1	7	5.36	6
Company Satisfaction	14	1			1				2	8	2	8	7.07	8
Support Satisfaction	13		1				1		1	5	5	8	7.54	8
Support Improvement	0											0	0.00
Company Loyalty	13		1				1		3	3	5	9	7.38	8
Open Source Interest	14	1	2	1	1	1	1	3	1	1	2	6	4.79	6

Category	Total	Yes	percent
Considering new ILS	14	1	7.14%
Considering new Interface	14	0	0.00%
System Installed on time?	14	0	0.00%

Average Collection size:		265466

Type	Count
Public	9
Academic	3
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	8
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2020 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1			1		2	7	3	8	7.43	8
ILS Functionality	14			1			1		5	6	1	8	7.07	8
Print Functionality	13	1								8	4	8	7.69	8
Electronic Functionality	14	1		1		3	1	1	4	2	1	7	5.57	7
Company Satisfaction	14			1			1			4	8	9	7.93	9
Support Satisfaction	14					1		1		1	11	9	8.36	9
Support Improvement	0											0	0.00
Company Loyalty	13	1					1			2	9	9	7.85	9
Open Source Interest	13	3		2	1		4	1			1	5	4.00	3

Category	Total	Yes	percent
Considering new ILS	14	2	14.29%
Considering new Interface	14	0	0.00%
System Installed on time?	14	0	0.00%

Average Collection size:		721675

Type	Count
Public	9
Academic	3
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	6
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Libero Responses by Sector
Libero	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	12	7.75	0		1		0		8	7.38	1		0		0		0
ILSFunctionality	12	7.50	0		1		0		8	7.13	1		0		0		0
PrintFunctionality	12	7.00	0		1		0		8	6.13	1		0		0		0
ElectronicFunctionality	12	6.00	0		1		0		8	6.00	1		0		0		0
SatisfactionCustomerSupport	12	8.33	0		1		0		8	8.13	1		0		0		0
CompanyLoyalty	11	7.18	0		0		0		8	7.13	1		0		0		0

2019 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12							2	2	5	3	8	7.75	8
ILS Functionality	12						1	1	3	5	2	8	7.50	8
Print Functionality	12	1				1	1		1	4	4	8	7.00	8
Electronic Functionality	12				1	4		1	2	3	1	4	6.00	7
Company Satisfaction	12							1	3	2	6	9	8.08	9
Support Satisfaction	12								2	4	6	9	8.33	9
Support Improvement	12					1	4		2	1	4	5	6.83	7
Company Loyalty	11					2	1		2	2	4	9	7.18	8
Open Source Interest	11	3			3	2		1		1	1	0	3.64	3

Category	Total	Yes	percent
Considering new ILS	12	0	0.00%
Considering new Interface	12	2	16.67%
System Installed on time?	12	10	83.33%

Average Collection size:		99838

Type	Count
Public	9
Academic	1
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	7
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2018 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16					1	1	1	3	7	3	8	7.44	8
ILS Functionality	17			1		1	1	2	6	4	2	7	6.76	7
Print Functionality	17				1		1	1	2	6	6	8	7.65	8
Electronic Functionality	17	2			1	1	2		6	4	1	7	5.88	7
Company Satisfaction	17					1		2	3	5	6	9	7.71	8
Support Satisfaction	17					1	2		4	4	6	9	7.53	8
Support Improvement	17	1				1	2	1	5	2	5	7	6.82	7
Company Loyalty	17	1				1	2		4	5	4	8	6.94	8
Open Source Interest	17	8	3	1	1	2				1	1	0	1.94	1

Category	Total	Yes	percent
Considering new ILS	17	2	11.76%
Considering new Interface	17	1	5.88%
System Installed on time?	17	17	100.00%

Average Collection size:		1024948

Type	Count
Public	14
Academic	2
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	9
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2017 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	26					1	1	5	9	5	5	7	7.19	7
ILS Functionality	26					1	1	5	7	9	3	8	7.19	7
Print Functionality	26	1					1	3	5	11	5	8	7.35	8
Electronic Functionality	26	2		3		2	5	3	6	3	2	7	5.42	6
Company Satisfaction	26					1		3	5	10	7	8	7.69	8
Support Satisfaction	26						1	3	1	9	12	9	8.08	8
Support Improvement	26					2	7	2	2	9	4	8	6.81	8
Company Loyalty	26			1		3	2	1	7	6	6	7	6.96	7
Open Source Interest	26	8	3	5		4	4	1		1		0	2.42	2

Category	Total	Yes	percent
Considering new ILS	26	3	11.54%
Considering new Interface	26	3	11.54%
System Installed on time?	26	25	96.15%

Average Collection size:		166471

Type	Count
Public	23
Academic	2
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	15
[3] 100,001-250,000	6
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12					2	3	1	3	3		5	6.17	7
ILS Functionality	12					3	3		3	3		4	6.00	7
Print Functionality	12	1					1	2	1	6	1	8	6.75	8
Electronic Functionality	12		2	2		1	3	2		2		5	4.42	5
Company Satisfaction	12					1	1	2	4	2	2	7	6.92	7
Support Satisfaction	12						1	4	4	1	2	6	6.92	7
Support Improvement	11					1	3	2	4	1		7	6.09	6
Company Loyalty	12		1			1	4	1	1	2	2	5	6.00	6
Open Source Interest	11	3		1		2	1	1	2	1		0	3.91	4

Category	Total	Yes	percent
Considering new ILS	12	5	41.67%
Considering new Interface	12	2	16.67%
System Installed on time?	12	11	91.67%

Average Collection size:		544731

Type	Count
Public	7
Academic	4
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	4
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2015 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7			1					2	2	2	7	7.14	8
ILS Functionality	7			1					3	2	1	7	6.86	7
Print Functionality	6			1						2	3	9	7.50	9
Electronic Functionality	7			1		2			3	1		7	5.57	7
Company Satisfaction	7			1				1		3	2	8	7.14	8
Support Satisfaction	7				1			1		4	1	8	7.14	8
Support Improvement	7				1		4		2			5	5.29	5
Company Loyalty	7	1						1		2	3	9	7.00	8
Open Source Interest	7	4	2						1			0	1.29	0

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	0	0.00%
System Installed on time?	8	7	87.50%

Average Collection size:		162087

Type	Count
Public	7
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13				1	1		2	3	5	1	8	6.85	7
ILS Functionality	13				1		1	1	4	6		8	6.92	7
Print Functionality	13							2	3	5	3	8	7.69	8
Electronic Functionality	13		1	1			1	2	6	2		7	6.00	7
Company Satisfaction	12				1			1	3	4	3	8	7.42	8
Support Satisfaction	13				1	1	1		2	7	1	8	7.00	8
Support Improvement	12		1		1	2	2	1	2	3		8	5.50	6
Company Loyalty	12		1			1	1	1	1	3	4	9	6.92	8
Open Source Interest	13	3	4	1	1		1	2		1		1	2.62	1

Category	Total	Yes	percent
Considering new ILS	14	2	14.29%
Considering new Interface	14	2	14.29%
System Installed on time?	14	12	85.71%

Average Collection size:		125707

Type	Count
Public	13
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	7
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9			1	1		1			4	2	8	6.67	8
ILS Functionality	9		1	1		1				5	1	8	6.22	8
Print Functionality	9	1	1	1					2	1	3	9	5.78	7
Electronic Functionality	9	2	1		1		1	1	3			7	4.00	5
Company Satisfaction	9			3	1					2	3	2	5.78	8
Support Satisfaction	9	1		2	1			1		3	1	8	5.11	6
Support Improvement	9	1		2	1	1		1	1	1	1	2	4.56	4
Company Loyalty	9			3	1					1	4	9	5.89	8
Open Source Interest	9	4	1	2					2			0	2.11	1

Category	Total	Yes	percent
Considering new ILS	9	2	22.22%
Considering new Interface	9	1	11.11%
System Installed on time?	9	8	88.89%

Average Collection size:		220444

Type	Count
Public	7
Academic	1
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2012 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	15					1	3		4	6	1	8	6.93	7
ILS Functionality	15				1		1	1	6	6		7	6.93	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	15				1		2	1	3	6	2	8	7.07	8
Support Satisfaction	15				1		1	1	2	9	1	8	7.27	8
Support Improvement	15					2	5	1	3	3	1	5	6.20	6
Company Loyalty	15					2	1	1	2	5	4	8	7.27	8
Open Source Interest	15	4	4	3	1	1	2					0	1.80	1

Category	Total	Yes	percent
Considering new ILS	16	2	12.50%
Considering new Interface	16	8	50.00%
System Installed on time?	16	15	93.75%

Average Collection size:		107689

Type	Count
Public	15
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	10
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14							1	6	5	2	7	7.57	8
ILS Functionality	14							1	5	6	2	8	7.64	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	14					1	1		6	5	1	7	7.14	7
Support Satisfaction	14			1		1		1	5	5	1	7	6.86	7
Support Improvement	14					1	3	3	4	1	2	7	6.50	7
Company Loyalty	14	1				2	2		1	4	4	8	6.64	8
Open Source Interest	14	4	1	2		3	2	1		1		0	2.93	4

Category	Total	Yes	percent
Considering new ILS	15	0	0.00%
Considering new Interface	15	4	26.67%
System Installed on time?	15	13	86.67%

Average Collection size:		122282

Type	Count
Public	14
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	9
[3] 100,001-250,000	4
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Libero		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8				1			3	2	2		6	6.38	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8			1		1		1	1	3	1	8	6.50	8
Support Satisfaction	8				1		1	1	2	2	1	7	6.63	7
Support Improvement	8			2			2	1	2	1		2	5.25	6
Company Loyalty	8			2					1	2	3	9	6.75	8
Open Source Interest	9	2	1				3	1		1	1	5	4.33	5

Category	Total	Yes	percent
Considering new ILS	9	0	0.00%
Considering new Interface	9	1	11.11%
System Installed on time?	9	8	88.89%

Average Collection size:		169121

Type	Count
Public	9
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

5 Responses for Libero in 2009

0 Responses for Libero in 2008

3 Responses for Libero in 2007

2021 : gen: 7.14 company 7.07 loyalty 7.38 support 7.54

2020 : gen: 7.43 company 7.93 loyalty 7.85 support 8.36

2019 : gen: 7.75 company 8.08 loyalty 7.18 support 8.33

2018 : gen: 7.44 company 7.71 loyalty 6.94 support 7.53

2017 : gen: 7.19 company 7.69 loyalty 6.96 support 8.08

2016 : gen: 6.17 company 6.92 loyalty 6.00 support 6.92

2015 : gen: 7.14 company 7.14 loyalty 7.00 support 7.14

2014 : gen: 6.85 company 7.42 loyalty 6.92 support 7.00

2013 : gen: 6.67 company 5.78 loyalty 5.89 support 5.11

2012 : gen: 6.93 company 7.07 loyalty 7.27 support 7.27

2011 : gen: 7.57 company 7.14 loyalty 6.64 support 6.86

2010 : gen: 6.38 company 6.50 loyalty 6.75 support 6.63

Comments (survey2019)

Basic functionality is sound. Somewhat lacking in handling electronic resources. Reporting modules are sound, though Im pleased to say they are improving in this area. Poor response to our Library website redevelopment in terms of building a responsive website interface (Library type: Public; collection size: medium; ils satisfaction: 6)

Extremely responsive and helpful customer service (Library type: Library Personnel; collection size: small; ils satisfaction: 8)

We have been using the Libero ILS now for 25 years. The product has developed considerably over that time and we have become increasingly happy with its performance & level of innovation. The current level of customer service is also excellent. We also feel as users that we have a high level of input into the products on-going development. (Library type: Public; collection size: medium; ils satisfaction: 9)

ILS

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