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Statistical Report for Koha -- PTFS Europe

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Koha -- PTFS Europe Responses by Sector
Koha -- PTFS EuropeallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS157.73 51001000
ILSFunctionality157.27 51001000
PrintFunctionality157.87 51001000
ElectronicFunctionality156.07 51001000
SatisfactionCustomerSupport157.53 51001000
CompanyLoyalty147.36 51001000



2019 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 1 3 5 5 87.738
ILS Functionality15 1 1 1 5 4 3 77.277
Print Functionality15 2 2 5 6 97.878
Electronic Functionality15 1 1 1 3 2 2 3 2 56.076
Company Satisfaction15 1 1 2 5 6 97.808
Support Satisfaction15 1 2 4 3 5 97.538
Support Improvement15 1 2 7 2 2 1 55.335
Company Loyalty14 1 1 1 2 3 6 97.368
Open Source Interest15 1 3 11 98.679

CategoryTotalYespercent
Considering new ILS15 16.67%
Considering new Interface15 213.33%
System Installed on time?15 1493.33%

Average Collection size: 104288935

TypeCount
Public1
Academic6
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0007
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2018 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 4 4 10 98.219
ILS Functionality19 7 5 7 78.008
Print Functionality18 3 2 5 8 98.008
Electronic Functionality18 4 2 6 2 4 77.007
Company Satisfaction18 2 4 12 98.569
Support Satisfaction19 2 1 5 11 98.329
Support Improvement19 1 7 1 2 2 6 56.747
Company Loyalty19 1 1 1 3 13 98.269
Open Source Interest16 1 1 1 1 12 98.009

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 90731

TypeCount
Public4
Academic4
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00010
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 1 10 5 2 77.327
ILS Functionality18 2 3 7 6 76.947
Print Functionality19 1 3 5 7 3 87.378
Electronic Functionality19 2 1 2 6 6 1 1 65.956
Company Satisfaction19 1 1 3 3 7 4 87.378
Support Satisfaction19 1 3 6 6 3 77.327
Support Improvement16 1 1 8 2 2 1 1 55.635
Company Loyalty18 1 2 2 4 4 5 96.948
Open Source Interest16 2 1 2 2 1 8 97.449

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 1894.74%

Average Collection size: 113788

TypeCount
Public2
Academic6
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 87.838
ILS Functionality6 1 2 3 87.338
Print Functionality6 1 1 2 2 87.838
Electronic Functionality5 2 2 1 56.407
Company Satisfaction6 1 4 1 88.008
Support Satisfaction6 5 1 88.178
Support Improvement6 3 1 2 56.176
Company Loyalty6 1 3 2 88.178
Open Source Interest6 1 3 2 87.008

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 583.33%

Average Collection size: 92333

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
ILS Functionality7 1 1 2 3 87.007
Print Functionality6 2 3 1 87.838
Electronic Functionality7 1 2 4 86.298
Company Satisfaction7 1 1 4 1 87.718
Support Satisfaction7 1 4 2 87.868
Support Improvement6 3 2 1 56.678
Company Loyalty7 1 2 4 98.009
Open Source Interest6 1 5 98.839

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 114.29%
System Installed on time?7 685.71%

Average Collection size: 385872

TypeCount
Public0
Academic0
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Koha -- PTFS Europe in 2014


2013 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 1 2 1 86.838
ILS Functionality6 1 1 3 1 86.678
Print Functionality6 1 1 3 1 86.678
Electronic Functionality6 1 2 1 1 1 23.835
Company Satisfaction6 1 1 3 1 86.838
Support Satisfaction6 1 1 1 1 2 96.838
Support Improvement6 1 1 1 2 1 86.008
Company Loyalty6 1 1 1 3 96.679
Open Source Interest5 1 1 3 97.009

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 466.67%

Average Collection size: 315000

TypeCount
Public0
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- PTFS Europe in 2012

4 Responses for Koha -- PTFS Europe in 2011


2010 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 3 2 76.867
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 1 3 97.578
Support Satisfaction7 1 1 2 3 97.578
Support Improvement7 1 1 2 1 2 77.007
Company Loyalty7 1 1 1 4 97.719
Open Source Interest7 7 99.009

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 342.86%
System Installed on time?7 685.71%

Average Collection size: 187193

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Koha -- PTFS Europe in 2009

0 Responses for Koha -- PTFS Europe in 2008

0 Responses for Koha -- PTFS Europe in 2007

2019 : gen: 7.73 company 7.80 loyalty 7.36 support 7.53

2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32

2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32

2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17

2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86

2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83

2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57

Comments (survey2019)

[...] (Library type: Academic; collection size: medium; ils satisfaction: 4)

We are in a process of starting our work with libraries owned by government. These libraries have zero automation and we are approached by the government of Sindh and Punjab to provide consultation and solution with regards to automation and digitisation of the public libraries. We are actually looking for a solution which is easy to implement and is open source . Should be with affordable as well as it is for public libraires. (Library type: Special; collection size: very large; ils satisfaction: 6)

PTFS were very professional, responsive and had a very good understanding of the technology underlying the product. They liaised well with our IT department during the implementation. When we have had issues with other products that plug into Koha they have been very responsive investigating the issue and providing the right kind of data for the other supplier to resolve the issue. They worked closely with us and third parties. Support for Koha has only been in place for 1 year so it has neither improved nor got worse. We chose Explorit because it was vendor neutral as we had had problems with our discovery product in the past with information sources from another supplier not being displayed correctly. We need to do some work removing some electronic sources which overwhelm the search results to improve the search results and make it easier for users. (Library type: Academic; collection size: medium; ils satisfaction: 8)

ILS