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Statistical Report for Insignia


2021 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 1 1 34.293
ILS Functionality7 1 1 3 1 1 34.143
Print Functionality7 1 3 1 2 45.294
Electronic Functionality7 1 3 2 1 34.003
Company Satisfaction7 1 4 1 1 34.293
Support Satisfaction7 1 4 1 1 44.144
Support Improvement0 00.00
Company Loyalty7 4 1 1 1 03.140
Open Source Interest7 3 1 3 01.431

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 00.00%

Average Collection size: 272535

TypeCount
Public0
Academic1
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2020 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 2 1 1 1 4 1 86.108
ILS Functionality11 3 2 2 3 1 36.187
Print Functionality11 1 2 1 2 3 2 86.367
Electronic Functionality11 1 1 1 1 2 4 1 64.825
Company Satisfaction11 3 2 5 1 86.278
Support Satisfaction11 3 2 4 2 86.188
Support Improvement0 00.00
Company Loyalty11 2 1 1 1 4 2 85.828
Open Source Interest7 2 2 1 1 1 01.861

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 00.00%
System Installed on time?11 00.00%

Average Collection size: 224211

TypeCount
Public5
Academic2
School2
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Insignia Responses by Sector
InsigniaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS76.86 01040020
ILSFunctionality76.43 01040020
PrintFunctionality76.43 01040020
ElectronicFunctionality75.14 01040020
SatisfactionCustomerSupport77.14 01040020
CompanyLoyalty77.00 01040020



2019 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 1 1 76.867
ILS Functionality7 1 2 3 1 76.437
Print Functionality7 1 1 3 1 1 76.437
Electronic Functionality7 1 2 1 2 1 35.146
Company Satisfaction7 1 3 2 1 77.007
Support Satisfaction7 1 1 2 2 1 77.147
Support Improvement7 2 2 2 1 56.436
Company Loyalty7 1 2 2 2 77.008
Open Source Interest7 3 2 1 1 01.711

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%

Average Collection size: 285139

TypeCount
Public4
Academic1
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Insignia in 2018

2 Responses for Insignia in 2017

3 Responses for Insignia in 2016

5 Responses for Insignia in 2015

4 Responses for Insignia in 2014


2013 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 2 1 1 2 25.838
ILS Functionality6 1 1 1 1 2 96.178
Print Functionality6 1 1 1 3 86.838
Electronic Functionality6 2 1 1 1 1 45.676
Company Satisfaction6 1 1 1 1 2 95.507
Support Satisfaction6 1 1 2 2 86.678
Support Improvement6 1 1 1 2 1 85.838
Company Loyalty6 2 1 1 2 04.505
Open Source Interest6 1 1 2 1 1 33.173

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 583.33%

Average Collection size: 32561

TypeCount
Public5
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


3 Responses for Insignia in 2012

2 Responses for Insignia in 2011

4 Responses for Insignia in 2010

2 Responses for Insignia in 2009

2 Responses for Insignia in 2008

0 Responses for Insignia in 2007

2021 : gen: 4.29 company 4.29 loyalty 3.14 support 4.14

2020 : gen: 6.10 company 6.27 loyalty 5.82 support 6.18

2019 : gen: 6.86 company 7.00 loyalty 7.00 support 7.14

2013 : gen: 5.83 company 5.50 loyalty 4.50 support 6.67

Comments (survey2019)

The 100,000 represents the number of books in the district's 13 schools. (Library type: School; collection size: medium; ils satisfaction: 3)

The support provided is dependent on which customer service representative is assigned to the case. We recognize that the company is growing and they are hiring additional support staff that are not necessarily as well versed in the product as their more experienced CSRs. We like that the vendor has established a user group at our request as we have found commonalities that become priority development items for the company to implement. We suspect that the hosted infrastructure is not being upgraded quickly enough to support all of the new customers that are acquiring the ILS (eg. maximum picture size in OPAC now capped to 50kb affecting image quality and overall appearance) (Library type: School; collection size: very large; ils satisfaction: 7)

Insignia is continuing to work on improvements to meet our library's needs. (Library type: Academic; collection size: large; ils satisfaction: 7)

Insignia has been extremely in consistent in what it offers. They have implemented many of our suggestions. They have worked to find solutions when I need something added to the system. Their tech support is fantastic and their response time is very fast. I would not change. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS