Statistical Report for Horizon
| 2021 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 78 |
| | 2 | 5 | 2 | 8 | 10 | 22 | 16 | 13 | 7 | 6.74 | 7 |
|---|
| ILS Functionality | 79 |
| 1 | 3 | 2 | 4 | 5 | 16 | 23 | 16 | 9 | 7 | 6.58 | 7 |
|---|
| Print Functionality | 78 |
| | | | 4 | 3 | 4 | 24 | 24 | 19 | 7 | 7.51 | 8 |
|---|
| Electronic Functionality | 77 |
2 | 4 | 4 | 8 | 6 | 9 | 13 | 16 | 9 | 6 | 7 | 5.47 | 6 |
|---|
| Company Satisfaction | 77 |
| | 1 | 1 | 2 | 4 | 6 | 20 | 25 | 18 | 8 | 7.42 | 8 |
|---|
| Support Satisfaction | 77 |
| | | | 3 | 4 | 3 | 13 | 27 | 27 | 8 | 7.79 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 77 |
| 1 | 3 | 1 | 3 | 2 | 8 | 17 | 23 | 19 | 8 | 7.19 | 8 |
|---|
| Open Source Interest | 71 |
18 | 10 | 5 | 11 | 4 | 9 | 4 | 2 | 4 | 3 | 0 | 3.11 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 81 |
13 | 16.05% |
|---|
| Considering new Interface | 81 |
3 | 3.70% |
|---|
| System Installed on time? | 81 |
0 | 0.00% |
|---|
| Average Collection size: |
| 503428 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 23 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 24 |
|---|
| [5] 1,000,001-10,000,000 | 10 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 82 |
| | 2 | 1 | 6 | 6 | 6 | 32 | 17 | 12 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 82 |
| 1 | 1 | 2 | 3 | 5 | 11 | 28 | 20 | 11 | 7 | 6.91 | 7 |
|---|
| Print Functionality | 82 |
| | | | 1 | 3 | 5 | 21 | 31 | 21 | 8 | 7.72 | 8 |
|---|
| Electronic Functionality | 82 |
4 | 4 | 5 | 5 | 5 | 9 | 20 | 13 | 10 | 7 | 6 | 5.46 | 6 |
|---|
| Company Satisfaction | 82 |
| | 1 | 2 | 4 | 1 | 5 | 23 | 25 | 21 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 81 |
| | 1 | | 3 | 2 | 6 | 11 | 24 | 34 | 9 | 7.84 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 79 |
| 3 | 2 | 1 | 1 | 5 | 4 | 17 | 23 | 23 | 8 | 7.25 | 8 |
|---|
| Open Source Interest | 71 |
16 | 5 | 9 | 11 | 5 | 4 | 8 | 4 | 6 | 3 | 0 | 3.48 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 82 |
29 | 35.37% |
|---|
| Considering new Interface | 82 |
7 | 8.54% |
|---|
| System Installed on time? | 82 |
0 | 0.00% |
|---|
| Average Collection size: |
| 402927 |
|---|
| Type | Count |
|---|
| Public | 54 |
|---|
| Academic | 17 |
|---|
| School | 3 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 24 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 Horizon Responses by Sector |
|---|
| Horizon | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 83 | 6.57 |
9 | 7.00 | 7 | 5.00 | 1 | | 20 | 6.80 | 28 | 6.46 | 9 | 7.00 | 0 | | 2 | |
|---|
| ILSFunctionality | 83 | 6.36 |
9 | 6.33 | 7 | 4.71 | 1 | | 20 | 6.85 | 28 | 6.39 | 9 | 6.67 | 0 | | 2 | |
|---|
| PrintFunctionality | 83 | 7.34 |
9 | 7.78 | 7 | 6.57 | 1 | | 20 | 7.20 | 28 | 7.29 | 9 | 7.89 | 0 | | 2 | |
|---|
| ElectronicFunctionality | 82 | 4.88 |
8 | 4.50 | 7 | 3.43 | 1 | | 20 | 5.05 | 28 | 4.93 | 9 | 5.00 | 0 | | 2 | |
|---|
| SatisfactionCustomerSupport | 81 | 7.38 |
9 | 7.67 | 7 | 6.86 | 1 | | 19 | 7.42 | 27 | 7.26 | 9 | 8.00 | 0 | | 2 | |
|---|
| CompanyLoyalty | 80 | 6.75 |
9 | 7.78 | 7 | 5.14 | 1 | | 19 | 6.53 | 27 | 6.59 | 9 | 8.22 | 0 | | 2 | |
|---|
| 2019 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 4 | 3 | 1 | 8 | 19 | 18 | 18 | 11 | 6 | 6.57 | 7 |
|---|
| ILS Functionality | 83 |
| 1 | 3 | 4 | 5 | 8 | 15 | 24 | 16 | 7 | 7 | 6.36 | 7 |
|---|
| Print Functionality | 83 |
| | 1 | 1 | 2 | 3 | 11 | 26 | 18 | 21 | 7 | 7.34 | 7 |
|---|
| Electronic Functionality | 82 |
8 | 2 | 6 | 9 | 7 | 13 | 11 | 13 | 8 | 5 | 5 | 4.88 | 5 |
|---|
| Company Satisfaction | 83 |
| 3 | 1 | | 5 | 10 | 10 | 18 | 18 | 18 | 7 | 6.83 | 7 |
|---|
| Support Satisfaction | 81 |
| | 2 | 2 | 3 | 7 | 7 | 9 | 23 | 28 | 9 | 7.38 | 8 |
|---|
| Support Improvement | 80 |
| 1 | 3 | 2 | 6 | 20 | 8 | 13 | 12 | 15 | 5 | 6.34 | 7 |
|---|
| Company Loyalty | 80 |
4 | 2 | 2 | 2 | 4 | 3 | 11 | 11 | 15 | 26 | 9 | 6.75 | 8 |
|---|
| Open Source Interest | 79 |
29 | 11 | 5 | 6 | 7 | 4 | 5 | 5 | 2 | 5 | 0 | 2.70 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 84 |
21 | 25.00% |
|---|
| Considering new Interface | 84 |
6 | 7.14% |
|---|
| System Installed on time? | 84 |
75 | 89.29% |
|---|
| Average Collection size: |
| 592571 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 19 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 15 |
|---|
| [4] 250,001-1,000,000 | 30 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 99 |
1 | 1 | 3 | 5 | 4 | 12 | 26 | 18 | 19 | 10 | 6 | 6.28 | 6 |
|---|
| ILS Functionality | 99 |
| 2 | 4 | 7 | 7 | 16 | 19 | 18 | 19 | 7 | 6 | 6.00 | 6 |
|---|
| Print Functionality | 96 |
1 | | | | 7 | 3 | 19 | 27 | 26 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 94 |
4 | 8 | 15 | 11 | 9 | 10 | 11 | 12 | 10 | 4 | 2 | 4.50 | 5 |
|---|
| Company Satisfaction | 98 |
| 1 | 2 | 7 | 7 | 11 | 14 | 19 | 23 | 14 | 8 | 6.49 | 7 |
|---|
| Support Satisfaction | 95 |
| | 1 | 3 | 4 | 11 | 10 | 19 | 20 | 27 | 9 | 7.14 | 7 |
|---|
| Support Improvement | 97 |
1 | | 1 | 3 | 13 | 34 | 6 | 13 | 11 | 15 | 5 | 6.01 | 5 |
|---|
| Company Loyalty | 97 |
3 | 2 | 7 | 4 | 3 | 14 | 9 | 14 | 19 | 22 | 9 | 6.31 | 7 |
|---|
| Open Source Interest | 98 |
25 | 11 | 16 | 7 | 8 | 9 | 4 | 9 | 5 | 4 | 0 | 3.10 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 100 |
35 | 35.00% |
|---|
| Considering new Interface | 100 |
13 | 13.00% |
|---|
| System Installed on time? | 100 |
90 | 90.00% |
|---|
| Average Collection size: |
| 517702 |
|---|
| Type | Count |
|---|
| Public | 58 |
|---|
| Academic | 25 |
|---|
| School | 1 |
|---|
| Consortium | 5 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| 1 | 5 | 3 | 7 | 19 | 15 | 37 | 31 | 13 | 7 | 6.54 | 7 |
|---|
| ILS Functionality | 131 |
| | 7 | 5 | 8 | 14 | 23 | 38 | 32 | 4 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 131 |
| | | 2 | 6 | 11 | 13 | 29 | 42 | 28 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 129 |
5 | 8 | 14 | 14 | 9 | 22 | 19 | 20 | 13 | 5 | 5 | 4.86 | 5 |
|---|
| Company Satisfaction | 131 |
| | 5 | 2 | 9 | 13 | 12 | 31 | 46 | 13 | 8 | 6.80 | 7 |
|---|
| Support Satisfaction | 129 |
| 1 | 5 | 3 | 4 | 14 | 11 | 25 | 37 | 29 | 8 | 7.01 | 8 |
|---|
| Support Improvement | 129 |
2 | 1 | 2 | 6 | 10 | 50 | 10 | 21 | 15 | 12 | 5 | 5.80 | 5 |
|---|
| Company Loyalty | 129 |
4 | 1 | 7 | 8 | 6 | 13 | 21 | 16 | 32 | 21 | 8 | 6.29 | 7 |
|---|
| Open Source Interest | 129 |
31 | 17 | 17 | 9 | 13 | 14 | 9 | 8 | 7 | 4 | 0 | 3.12 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
42 | 31.58% |
|---|
| Considering new Interface | 133 |
18 | 13.53% |
|---|
| System Installed on time? | 133 |
116 | 87.22% |
|---|
| Average Collection size: |
| 847056 |
|---|
| Type | Count |
|---|
| Public | 82 |
|---|
| Academic | 29 |
|---|
| School | 2 |
|---|
| Consortium | 7 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2016 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 97 |
| | 2 | 1 | 6 | 10 | 15 | 30 | 22 | 11 | 7 | 6.76 | 7 |
|---|
| ILS Functionality | 99 |
| | 2 | 6 | 2 | 14 | 13 | 33 | 21 | 8 | 7 | 6.56 | 7 |
|---|
| Print Functionality | 99 |
| | | 1 | 2 | 6 | 7 | 26 | 36 | 21 | 8 | 7.49 | 8 |
|---|
| Electronic Functionality | 97 |
4 | 5 | 7 | 16 | 3 | 12 | 14 | 21 | 9 | 6 | 7 | 5.11 | 6 |
|---|
| Company Satisfaction | 98 |
| | | 3 | 7 | 5 | 17 | 22 | 27 | 17 | 8 | 7.01 | 7 |
|---|
| Support Satisfaction | 97 |
1 | 1 | | 2 | 3 | 8 | 9 | 21 | 28 | 24 | 8 | 7.22 | 8 |
|---|
| Support Improvement | 99 |
2 | 1 | 2 | 4 | 7 | 23 | 20 | 13 | 14 | 13 | 5 | 6.06 | 6 |
|---|
| Company Loyalty | 99 |
3 | 2 | 3 | 1 | 9 | 8 | 12 | 20 | 20 | 21 | 9 | 6.55 | 7 |
|---|
| Open Source Interest | 95 |
28 | 12 | 13 | 3 | 7 | 7 | 10 | 8 | 5 | 2 | 0 | 2.99 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 99 |
28 | 28.28% |
|---|
| Considering new Interface | 99 |
15 | 15.15% |
|---|
| System Installed on time? | 99 |
92 | 92.93% |
|---|
| Average Collection size: |
| 1123422 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 24 |
|---|
| School | 2 |
|---|
| Consortium | 6 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2015 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 108 |
| 1 | 3 | 7 | 7 | 13 | 21 | 28 | 22 | 6 | 7 | 6.23 | 7 |
|---|
| ILS Functionality | 108 |
| 2 | 3 | 4 | 10 | 13 | 22 | 27 | 21 | 6 | 7 | 6.19 | 7 |
|---|
| Print Functionality | 108 |
1 | | 1 | | 1 | 12 | 18 | 22 | 37 | 16 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 106 |
5 | 11 | 13 | 9 | 7 | 17 | 14 | 15 | 12 | 3 | 5 | 4.61 | 5 |
|---|
| Company Satisfaction | 108 |
| 1 | 3 | 7 | 6 | 10 | 14 | 27 | 29 | 11 | 8 | 6.54 | 7 |
|---|
| Support Satisfaction | 106 |
| 1 | 3 | 7 | 4 | 9 | 5 | 29 | 31 | 17 | 8 | 6.82 | 7 |
|---|
| Support Improvement | 105 |
| | 3 | 3 | 11 | 29 | 13 | 20 | 15 | 11 | 5 | 6.10 | 6 |
|---|
| Company Loyalty | 108 |
6 | 3 | 10 | 1 | 5 | 8 | 13 | 21 | 18 | 23 | 9 | 6.13 | 7 |
|---|
| Open Source Interest | 104 |
33 | 16 | 10 | 9 | 7 | 9 | 11 | 4 | 3 | 2 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 109 |
37 | 33.94% |
|---|
| Considering new Interface | 109 |
18 | 16.51% |
|---|
| System Installed on time? | 109 |
97 | 88.99% |
|---|
| Average Collection size: |
| 479033 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 30 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 30 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 127 |
| 5 | 8 | 2 | 10 | 26 | 20 | 31 | 21 | 4 | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 127 |
| 4 | 7 | 10 | 15 | 21 | 19 | 31 | 19 | 1 | 7 | 5.55 | 6 |
|---|
| Print Functionality | 127 |
2 | 1 | 1 | 3 | 10 | 10 | 15 | 28 | 40 | 17 | 8 | 6.78 | 7 |
|---|
| Electronic Functionality | 125 |
9 | 13 | 17 | 13 | 19 | 17 | 16 | 9 | 10 | 2 | 4 | 4.03 | 4 |
|---|
| Company Satisfaction | 127 |
1 | 6 | 4 | 3 | 11 | 25 | 15 | 23 | 27 | 12 | 8 | 6.04 | 6 |
|---|
| Support Satisfaction | 126 |
2 | 4 | 2 | 5 | 7 | 16 | 11 | 30 | 35 | 14 | 8 | 6.45 | 7 |
|---|
| Support Improvement | 127 |
3 | 4 | 4 | 4 | 15 | 42 | 16 | 14 | 14 | 11 | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 125 |
8 | 7 | 5 | 4 | 8 | 18 | 12 | 21 | 27 | 15 | 8 | 5.77 | 7 |
|---|
| Open Source Interest | 127 |
30 | 12 | 13 | 10 | 18 | 16 | 8 | 11 | 2 | 7 | 0 | 3.34 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 128 |
55 | 42.97% |
|---|
| Considering new Interface | 128 |
26 | 20.31% |
|---|
| System Installed on time? | 128 |
108 | 84.38% |
|---|
| Average Collection size: |
| 478138 |
|---|
| Type | Count |
|---|
| Public | 81 |
|---|
| Academic | 30 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 41 |
|---|
| [3] 100,001-250,000 | 29 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 15 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 104 |
3 | 1 | | 11 | 11 | 15 | 14 | 18 | 25 | 6 | 8 | 5.93 | 6 |
|---|
| ILS Functionality | 104 |
1 | 1 | 7 | 10 | 11 | 15 | 13 | 22 | 18 | 6 | 7 | 5.71 | 6 |
|---|
| Print Functionality | 103 |
| | 1 | 3 | 7 | 15 | 10 | 18 | 31 | 18 | 8 | 6.89 | 7 |
|---|
| Electronic Functionality | 102 |
7 | 12 | 11 | 13 | 13 | 11 | 12 | 11 | 10 | 2 | 3 | 4.19 | 4 |
|---|
| Company Satisfaction | 103 |
2 | 2 | 5 | 5 | 8 | 16 | 11 | 22 | 18 | 14 | 7 | 6.11 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 3 | 4 | 3 | 9 | 10 | 11 | 11 | 28 | 23 | 8 | 6.60 | 7 |
|---|
| Support Improvement | 100 |
4 | 1 | 1 | 4 | 10 | 36 | 9 | 12 | 8 | 15 | 5 | 5.72 | 5 |
|---|
| Company Loyalty | 103 |
8 | 2 | 3 | 11 | 6 | 17 | 10 | 14 | 15 | 17 | 5 | 5.64 | 6 |
|---|
| Open Source Interest | 103 |
25 | 9 | 12 | 10 | 6 | 16 | 7 | 8 | 2 | 8 | 0 | 3.43 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 108 |
48 | 44.44% |
|---|
| Considering new Interface | 108 |
31 | 28.70% |
|---|
| System Installed on time? | 108 |
93 | 86.11% |
|---|
| Average Collection size: |
| 631804 |
|---|
| Type | Count |
|---|
| Public | 68 |
|---|
| Academic | 20 |
|---|
| School | 3 |
|---|
| Consortium | 7 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 38 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2012 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 140 |
4 | 4 | 5 | 9 | 11 | 21 | 14 | 44 | 20 | 8 | 7 | 5.81 | 7 |
|---|
| ILS Functionality | 140 |
2 | 5 | 6 | 13 | 10 | 19 | 17 | 41 | 17 | 10 | 7 | 5.76 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 140 |
2 | 3 | 6 | 14 | 12 | 17 | 21 | 32 | 25 | 8 | 7 | 5.80 | 6 |
|---|
| Support Satisfaction | 139 |
1 | 2 | 5 | 2 | 15 | 19 | 16 | 25 | 36 | 18 | 8 | 6.43 | 7 |
|---|
| Support Improvement | 137 |
3 | 3 | 4 | 5 | 8 | 55 | 12 | 18 | 16 | 13 | 5 | 5.66 | 5 |
|---|
| Company Loyalty | 139 |
16 | 2 | 10 | 7 | 10 | 18 | 19 | 20 | 19 | 18 | 7 | 5.33 | 6 |
|---|
| Open Source Interest | 136 |
33 | 12 | 21 | 8 | 9 | 17 | 11 | 12 | 6 | 7 | 0 | 3.38 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 145 |
72 | 49.66% |
|---|
| Considering new Interface | 145 |
41 | 28.28% |
|---|
| System Installed on time? | 145 |
129 | 88.97% |
|---|
| Average Collection size: |
| 509664 |
|---|
| Type | Count |
|---|
| Public | 103 |
|---|
| Academic | 24 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 36 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 41 |
|---|
| [5] 1,000,001-10,000,000 | 18 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 4 | 6 | 5 | 11 | 28 | 22 | 44 | 17 | 10 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 141 |
1 | 2 | 6 | 11 | 8 | 21 | 24 | 36 | 20 | 12 | 7 | 6.01 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 149 |
2 | 2 | 9 | 9 | 15 | 12 | 27 | 36 | 29 | 8 | 7 | 5.94 | 6 |
|---|
| Support Satisfaction | 147 |
| 3 | 3 | 6 | 12 | 13 | 23 | 29 | 40 | 18 | 8 | 6.55 | 7 |
|---|
| Support Improvement | 147 |
1 | 1 | 6 | 3 | 12 | 49 | 17 | 23 | 15 | 20 | 5 | 5.97 | 6 |
|---|
| Company Loyalty | 149 |
10 | 5 | 8 | 5 | 12 | 17 | 21 | 29 | 23 | 19 | 7 | 5.72 | 6 |
|---|
| Open Source Interest | 146 |
31 | 15 | 16 | 11 | 10 | 16 | 14 | 11 | 12 | 10 | 0 | 3.75 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 150 |
82 | 54.67% |
|---|
| Considering new Interface | 150 |
45 | 30.00% |
|---|
| System Installed on time? | 150 |
139 | 92.67% |
|---|
| Average Collection size: |
| 639134 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 31 |
|---|
| School | 4 |
|---|
| Consortium | 8 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 37 |
|---|
| [4] 250,001-1,000,000 | 47 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2010 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 179 |
1 | 1 | 9 | 9 | 20 | 24 | 31 | 44 | 27 | 13 | 7 | 5.99 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 179 |
4 | 3 | 19 | 15 | 18 | 29 | 22 | 43 | 19 | 7 | 7 | 5.31 | 6 |
|---|
| Support Satisfaction | 179 |
4 | 4 | 14 | 9 | 23 | 17 | 23 | 45 | 24 | 16 | 7 | 5.73 | 6 |
|---|
| Support Improvement | 179 |
10 | 8 | 12 | 10 | 25 | 55 | 17 | 23 | 12 | 7 | 5 | 4.80 | 5 |
|---|
| Company Loyalty | 179 |
21 | 9 | 9 | 11 | 20 | 21 | 24 | 31 | 19 | 14 | 7 | 4.94 | 5 |
|---|
| Open Source Interest | 176 |
31 | 15 | 15 | 8 | 17 | 19 | 16 | 14 | 14 | 27 | 0 | 4.44 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 185 |
106 | 57.30% |
|---|
| Considering new Interface | 185 |
65 | 35.14% |
|---|
| System Installed on time? | 185 |
162 | 87.57% |
|---|
| Average Collection size: |
| 399582 |
|---|
| Type | Count |
|---|
| Public | 137 |
|---|
| Academic | 27 |
|---|
| School | 3 |
|---|
| Consortium | 5 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 45 |
|---|
| [3] 100,001-250,000 | 48 |
|---|
| [4] 250,001-1,000,000 | 52 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 190 |
3 | 5 | 6 | 7 | 13 | 24 | 25 | 69 | 31 | 7 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 188 |
4 | 14 | 19 | 21 | 21 | 23 | 25 | 37 | 16 | 8 | 7 | 4.91 | 5 |
|---|
| Support Satisfaction | 188 |
3 | 5 | 10 | 16 | 14 | 31 | 25 | 39 | 28 | 17 | 7 | 5.77 | 6 |
|---|
| Support Improvement | 177 |
6 | 10 | 11 | 9 | 21 | 59 | 25 | 16 | 14 | 6 | 5 | 4.89 | 5 |
|---|
| Company Loyalty | 186 |
26 | 9 | 12 | 9 | 21 | 30 | 16 | 26 | 22 | 15 | 5 | 4.75 | 5 |
|---|
| Open Source Interest | 185 |
27 | 13 | 20 | 20 | 17 | 20 | 18 | 23 | 7 | 20 | 0 | 4.25 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 197 |
90 | 45.69% |
|---|
| Considering new Interface | 197 |
48 | 24.37% |
|---|
| System Installed on time? | 197 |
159 | 80.71% |
|---|
| 2008 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 206 |
3 | 3 | 9 | 18 | 24 | 20 | 41 | 54 | 31 | 3 | 7 | 5.68 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 206 |
17 | 10 | 22 | 25 | 31 | 33 | 25 | 27 | 11 | 5 | 5 | 4.32 | 4 |
|---|
| Support Satisfaction | 206 |
8 | 5 | 16 | 21 | 20 | 20 | 37 | 40 | 31 | 8 | 7 | 5.35 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 206 |
25 | 17 | 17 | 17 | 24 | 33 | 21 | 21 | 14 | 17 | 5 | 4.37 | 5 |
|---|
| Open Source Interest | 206 |
21 | 22 | 18 | 14 | 18 | 22 | 15 | 26 | 15 | 35 | 9 | 4.80 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 208 |
127 | 61.06% |
|---|
| Considering new Interface | 208 |
59 | 28.37% |
|---|
| System Installed on time? | 208 |
189 | 90.87% |
|---|
| 2007 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 178 |
1 | 3 | 5 | 4 | 10 | 22 | 48 | 56 | 24 | 5 | 7 | 6.13 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 271 |
17 | 14 | 22 | 33 | 46 | 44 | 40 | 33 | 14 | 8 | 4 | 4.49 | 5 |
|---|
| Support Satisfaction | 270 |
2 | 10 | 14 | 14 | 25 | 32 | 47 | 58 | 50 | 18 | 7 | 5.89 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 269 |
28 | 17 | 21 | 21 | 34 | 65 | 29 | 29 | 16 | 9 | 5 | 4.35 | 5 |
|---|
| Open Source Interest | 269 |
35 | 25 | 32 | 27 | 26 | 36 | 24 | 25 | 17 | 22 | 5 | 4.12 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 274 |
136 | 49.64% |
|---|
| Considering new Interface | 274 |
66 | 24.09% |
|---|
| System Installed on time? | 274 |
1 | 0.36% |
|---|
2021 : gen: 6.74 company 7.42 loyalty 7.19 support 7.79
2020 : gen: 6.89 company 7.43 loyalty 7.25 support 7.84
2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38
2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14
2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01
2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22
2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82
2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45
2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60
2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43
2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55
2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73
2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77
2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35
2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89
Comments (survey2019)
SirsiDynix Horizon is still a functional foundation for our services. Bibliocommons is an excellent patron interface. The ability to customize and create tasks in the Horizon db helps us keep up with patron service and staff demands.
(Library type: Public; collection size: large; ils satisfaction: 9)
Horizon is not being developed enough, interface is dated. Promised BlueCloud modules are taking a long time to have enough functionality to be usable. The number of SirsiDynix support staff with expertise in Horizon seems to have reduced.
(Library type: Public; collection size: medium; ils satisfaction: 6)
SirsiDynix is transition into BLUEcloud modules. A few more years will see vast improvements. Customer Support is excellent. Sales staff are very helpful.
(Library type: Public; collection size: medium; ils satisfaction: 8)
-overall we are happy with the customer service, but it really does depend on who your ticket is assigned to. Some techs are more helpful than others and that can affect your customer service experience on the whole.
-the ILS does most of what we need it to, but we do find a lack in the reporting functionality for collections staff
(Library type: Public; collection size: medium; ils satisfaction: 7)
The biggest issue we have had with SirsiDynix is with their broad focus on their new products to the detriment of their core ILS and discovery products. Enterprise still seems like it is better suited for a mid-2000s internet. They just recently release a mobile version which does not follow industry standards of being a responsive site.
(Library type: Public; collection size: large; ils satisfaction: 6)
Very responsive and helpful customer service.
(Library type: Academic; collection size: very small; ils satisfaction: 5)
I wish Enterprise could be customized more easily, although the company has been making improvements in that regard. I have had a support case open for 10 months. So my experience this past year with support has been disappointing.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Horizon is very old. We don't think Symphony is any better (actually we don't like it very much at all) and BlueCloud is taking so long to implement that we've given up expecting much from it.
(Library type: Academic; collection size: very large; ils satisfaction: 3)
SirsiDynix is a good company, but Horizon is showing its age and is lacking in some modern features.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We are thankful that our consortium admin can handle most issues that come up. Much better than vendor support.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
We have been with Sirsidynix for 20 years and are very happy with their products and service.
(Library type: Special; collection size: medium; ils satisfaction: 9)
Enterprise took longer than expected to release with a mobile version. We are just beginning implementation. [...] did not want to launch the new discovery layer without having a version that would be usable on mobile devices. Ideally, timelines would be more accurate to help plan projects.
(Library type: Public; collection size: very large; ils satisfaction: 6)
Horizon is good but old - 20+ years. It's becoming flaky - odd problems are cropping up. There is no way to delete old POs and Invoices, and we suspect as the database continues to grow larger forever, this may be causing some of these problems.
SirsiDynix initially releases new products like Blue Cloud Analytics designed for Symphony, not Horizon, and we have to wait for the Horizon version to be released, which if frustrating - mainly because they didn't tell us this up front.
SirsiDynix continues to be unable to properly support NCIP - it has taken almost a year for it to work with our partner library, and it's still not completely functioning.
There seem to be fewer people at SirsiDynix who can support Horizon - they can never retire!
SirsiDynix keeps working on new Blue Cloud products, but won't add the features need to older ones like Blue Cloud Cataloguing that we need in order to use it (ie linking authorities and printing spine labels).
We would love to move to a newer, more integrated ILS/LSP but there doesn't seem to be one that's worth the pain of a migration
(Library type: Public; collection size: medium; ils satisfaction: 6)
We are relying more and more on BC products and sometimes the vendor does not seem quite ready for that to be happening.
(Library type: Consortium; collection size: small; ils satisfaction: 8)
Overall Horizon by SirsiDynix is a solid ILS but I would like to see the progression towards BlueCloud happen a bit faster. This product has been under development for several years and does not yet seem fully ready to supplant the core Horizon client.
(Library type: Public; collection size: medium; ils satisfaction: 7)
As always, Horizon's backend database is its greatest strength. In addition, it has many command line utilities which make automating things easy. Its biggest weakness is the Horizon staff client. It does not conform to standard Windows features such as the ability to cut and paste in all screens. Also, the maximum font size in 12 pt. SirsiDynix has been working on BLUEcloud Circulation for many years but we still don’t have all the features we need to replace the older Horizon client. Overall support has been pretty good. They have a lot of people who have stayed with SirsiDynix for many years. As a result, they have a lot of institutional history they can access when troubleshooting. Sometimes they are slow to respond to issues if there is only one library reporting it.
(Library type: Public; collection size: very large; ils satisfaction: 7)
NO COMMENTS
(Library type: Academic; collection size: small; ils satisfaction: 8)
Have been a customer of SirsiDynix for over 20 years and will be joining [...] next year, moving to shared ILMS
(Library type: Public; collection size: large; ils satisfaction: 5)
We want to change the ILS but we have no financing for this project. Among other things, for this reason we are also afraid of expensive cloud solutions.
We are thinking about the Koh's system, but it also needs to be adapted. We therefore return to the issue of financing and too few staff.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
We are migrating to Innovative's Polaris product on 01/23/2020.
(Library type: Public; collection size: very large; ils satisfaction: 6)
We very much appreciate the efforts of the [...] staff to help us navigate changes and recommend changes. All of the staff have gone out of their way to make sure we learn and understand Horizon and technology.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Many of the [...] have or will be migrating to Koha with ByWater Solutions as consultant.
(Library type: Law; collection size: small; ils satisfaction: 6)
Horizon is a mature and complete product well suited to a shared ILS environment.
(Library type: Consortium; collection size: very large; ils satisfaction: 9)
Horizon is an extremely dated interface and very clunky.
(Library type: Public; collection size: large; ils satisfaction: 1)
It will be important for them to advance the BlueCloud platform significantly in 2020 so that it is ready for mass release.
(Library type: Public; collection size: medium; ils satisfaction: 7)
1. Not sure of the intent of the question about acquiring a discovery layer. We have implemented Bibliocommons, but it is time to review our discovery layer. We will do a market scan to identify possibilities, but SirsiDynix Enterprise and Bibliocommons will both be on our list to consider.
2. Our preference not to go to market for a new ILS is based on a desire not to introduce disruption with back end processes that are working well. We hope to see the continued support of the product and to be able to continue to leverage it as a backend for new services and features for our patrons.
(Library type: Public; collection size: very large; ils satisfaction: 7)
Managing your library's electronic resources? I can't really judge this question, as we don't use Horizon to catalog our electronic resources, we use an external SIrsiDyinx component to display them in our online catalog without staff intervention. As part of a consortium that does not share all electronic resources, this allows us to only show what is available to our customers in our online catalog and not what others have available, and ours can't checkout.
Customer Support. I can't really give you proper ratings on this since I don't deal directly with the ILS support, I go through our consortium lead who then reports issues to the ILS.
(Library type: Public; collection size: large; ils satisfaction: 8)