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Statistical Report for Horizon

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Horizon Responses by Sector
HorizonallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS836.57 97.0075.001206.80286.4697.0002
ILSFunctionality836.36 96.3374.711206.85286.3996.6702
PrintFunctionality837.34 97.7876.571207.20287.2997.8902
ElectronicFunctionality824.88 84.5073.431205.05284.9395.0002
SatisfactionCustomerSupport817.38 97.6776.861197.42277.2698.0002
CompanyLoyalty806.75 97.7875.141196.53276.5998.2202



2019 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 4 3 1 8 19 18 18 11 66.577
ILS Functionality83 1 3 4 5 8 15 24 16 7 76.367
Print Functionality83 1 1 2 3 11 26 18 21 77.347
Electronic Functionality82 8 2 6 9 7 13 11 13 8 5 54.885
Company Satisfaction83 3 1 5 10 10 18 18 18 76.837
Support Satisfaction81 2 2 3 7 7 9 23 28 97.388
Support Improvement80 1 3 2 6 20 8 13 12 15 56.347
Company Loyalty80 4 2 2 2 4 3 11 11 15 26 96.758
Open Source Interest79 29 11 5 6 7 4 5 5 2 5 02.701

CategoryTotalYespercent
Considering new ILS84 2125.00%
Considering new Interface84 67.14%
System Installed on time?84 7589.29%

Average Collection size: 592571

TypeCount
Public57
Academic19
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00020
[3] 100,001-250,00015
[4] 250,001-1,000,00030
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2018 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction99 1 1 3 5 4 12 26 18 19 10 66.286
ILS Functionality99 2 4 7 7 16 19 18 19 7 66.006
Print Functionality96 1 7 3 19 27 26 13 76.997
Electronic Functionality94 4 8 15 11 9 10 11 12 10 4 24.505
Company Satisfaction98 1 2 7 7 11 14 19 23 14 86.497
Support Satisfaction95 1 3 4 11 10 19 20 27 97.147
Support Improvement97 1 1 3 13 34 6 13 11 15 56.015
Company Loyalty97 3 2 7 4 3 14 9 14 19 22 96.317
Open Source Interest98 25 11 16 7 8 9 4 9 5 4 03.102

CategoryTotalYespercent
Considering new ILS100 3535.00%
Considering new Interface100 1313.00%
System Installed on time?100 9090.00%

Average Collection size: 517702

TypeCount
Public58
Academic25
School1
Consortium5
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00027
[3] 100,001-250,00026
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2017 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 3 7 19 15 37 31 13 76.547
ILS Functionality131 7 5 8 14 23 38 32 4 76.317
Print Functionality131 2 6 11 13 29 42 28 87.288
Electronic Functionality129 5 8 14 14 9 22 19 20 13 5 54.865
Company Satisfaction131 5 2 9 13 12 31 46 13 86.807
Support Satisfaction129 1 5 3 4 14 11 25 37 29 87.018
Support Improvement129 2 1 2 6 10 50 10 21 15 12 55.805
Company Loyalty129 4 1 7 8 6 13 21 16 32 21 86.297
Open Source Interest129 31 17 17 9 13 14 9 8 7 4 03.122

CategoryTotalYespercent
Considering new ILS133 4231.58%
Considering new Interface133 1813.53%
System Installed on time?133 11687.22%

Average Collection size: 847056

TypeCount
Public82
Academic29
School2
Consortium7
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00042
[3] 100,001-250,00028
[4] 250,001-1,000,00044
[5] 1,000,001-10,000,00013
[6] over 10,000,0011



2016 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction97 2 1 6 10 15 30 22 11 76.767
ILS Functionality99 2 6 2 14 13 33 21 8 76.567
Print Functionality99 1 2 6 7 26 36 21 87.498
Electronic Functionality97 4 5 7 16 3 12 14 21 9 6 75.116
Company Satisfaction98 3 7 5 17 22 27 17 87.017
Support Satisfaction97 1 1 2 3 8 9 21 28 24 87.228
Support Improvement99 2 1 2 4 7 23 20 13 14 13 56.066
Company Loyalty99 3 2 3 1 9 8 12 20 20 21 96.557
Open Source Interest95 28 12 13 3 7 7 10 8 5 2 02.992

CategoryTotalYespercent
Considering new ILS99 2828.28%
Considering new Interface99 1515.15%
System Installed on time?99 9292.93%

Average Collection size: 1123422

TypeCount
Public56
Academic24
School2
Consortium6
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00031
[3] 100,001-250,00019
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2015 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction108 1 3 7 7 13 21 28 22 6 76.237
ILS Functionality108 2 3 4 10 13 22 27 21 6 76.197
Print Functionality108 1 1 1 12 18 22 37 16 87.117
Electronic Functionality106 5 11 13 9 7 17 14 15 12 3 54.615
Company Satisfaction108 1 3 7 6 10 14 27 29 11 86.547
Support Satisfaction106 1 3 7 4 9 5 29 31 17 86.827
Support Improvement105 3 3 11 29 13 20 15 11 56.106
Company Loyalty108 6 3 10 1 5 8 13 21 18 23 96.137
Open Source Interest104 33 16 10 9 7 9 11 4 3 2 02.622

CategoryTotalYespercent
Considering new ILS109 3733.94%
Considering new Interface109 1816.51%
System Installed on time?109 9788.99%

Average Collection size: 479033

TypeCount
Public61
Academic30
School1
Consortium6
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00030
[3] 100,001-250,00026
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00014
[6] over 10,000,0010



2014 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction127 5 8 2 10 26 20 31 21 4 75.816
ILS Functionality127 4 7 10 15 21 19 31 19 1 75.556
Print Functionality127 2 1 1 3 10 10 15 28 40 17 86.787
Electronic Functionality125 9 13 17 13 19 17 16 9 10 2 44.034
Company Satisfaction127 1 6 4 3 11 25 15 23 27 12 86.046
Support Satisfaction126 2 4 2 5 7 16 11 30 35 14 86.457
Support Improvement127 3 4 4 4 15 42 16 14 14 11 55.505
Company Loyalty125 8 7 5 4 8 18 12 21 27 15 85.777
Open Source Interest127 30 12 13 10 18 16 8 11 2 7 03.343

CategoryTotalYespercent
Considering new ILS128 5542.97%
Considering new Interface128 2620.31%
System Installed on time?128 10884.38%

Average Collection size: 478138

TypeCount
Public81
Academic30
School2
Consortium5
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00041
[3] 100,001-250,00029
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00015
[6] over 10,000,0010



2013 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction104 3 1 11 11 15 14 18 25 6 85.936
ILS Functionality104 1 1 7 10 11 15 13 22 18 6 75.716
Print Functionality103 1 3 7 15 10 18 31 18 86.897
Electronic Functionality102 7 12 11 13 13 11 12 11 10 2 34.194
Company Satisfaction103 2 2 5 5 8 16 11 22 18 14 76.117
Support Satisfaction103 1 3 4 3 9 10 11 11 28 23 86.607
Support Improvement100 4 1 1 4 10 36 9 12 8 15 55.725
Company Loyalty103 8 2 3 11 6 17 10 14 15 17 55.646
Open Source Interest103 25 9 12 10 6 16 7 8 2 8 03.433

CategoryTotalYespercent
Considering new ILS108 4844.44%
Considering new Interface108 3128.70%
System Installed on time?108 9386.11%

Average Collection size: 631804

TypeCount
Public68
Academic20
School3
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00029
[3] 100,001-250,00023
[4] 250,001-1,000,00038
[5] 1,000,001-10,000,00011
[6] over 10,000,0011



2012 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction140 4 4 5 9 11 21 14 44 20 8 75.817
ILS Functionality140 2 5 6 13 10 19 17 41 17 10 75.766
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction140 2 3 6 14 12 17 21 32 25 8 75.806
Support Satisfaction139 1 2 5 2 15 19 16 25 36 18 86.437
Support Improvement137 3 3 4 5 8 55 12 18 16 13 55.665
Company Loyalty139 16 2 10 7 10 18 19 20 19 18 75.336
Open Source Interest136 33 12 21 8 9 17 11 12 6 7 03.383

CategoryTotalYespercent
Considering new ILS145 7249.66%
Considering new Interface145 4128.28%
System Installed on time?145 12988.97%

Average Collection size: 509664

TypeCount
Public103
Academic24
School1
Consortium9
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00036
[3] 100,001-250,00030
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00018
[6] over 10,000,0010



2011 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 4 6 5 11 28 22 44 17 10 75.916
ILS Functionality141 1 2 6 11 8 21 24 36 20 12 76.016
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction149 2 2 9 9 15 12 27 36 29 8 75.946
Support Satisfaction147 3 3 6 12 13 23 29 40 18 86.557
Support Improvement147 1 1 6 3 12 49 17 23 15 20 55.976
Company Loyalty149 10 5 8 5 12 17 21 29 23 19 75.726
Open Source Interest146 31 15 16 11 10 16 14 11 12 10 03.754

CategoryTotalYespercent
Considering new ILS150 8254.67%
Considering new Interface150 4530.00%
System Installed on time?150 13992.67%

Average Collection size: 639134

TypeCount
Public101
Academic31
School4
Consortium8
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00037
[3] 100,001-250,00037
[4] 250,001-1,000,00047
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2010 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction179 1 1 9 9 20 24 31 44 27 13 75.996
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction179 4 3 19 15 18 29 22 43 19 7 75.316
Support Satisfaction179 4 4 14 9 23 17 23 45 24 16 75.736
Support Improvement179 10 8 12 10 25 55 17 23 12 7 54.805
Company Loyalty179 21 9 9 11 20 21 24 31 19 14 74.945
Open Source Interest176 31 15 15 8 17 19 16 14 14 27 04.445

CategoryTotalYespercent
Considering new ILS185 10657.30%
Considering new Interface185 6535.14%
System Installed on time?185 16287.57%

Average Collection size: 399582

TypeCount
Public137
Academic27
School3
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00045
[3] 100,001-250,00048
[4] 250,001-1,000,00052
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2009 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction190 3 5 6 7 13 24 25 69 31 7 76.077
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction188 4 14 19 21 21 23 25 37 16 8 74.915
Support Satisfaction188 3 5 10 16 14 31 25 39 28 17 75.776
Support Improvement177 6 10 11 9 21 59 25 16 14 6 54.895
Company Loyalty186 26 9 12 9 21 30 16 26 22 15 54.755
Open Source Interest185 27 13 20 20 17 20 18 23 7 20 04.254

CategoryTotalYespercent
Considering new ILS197 9045.69%
Considering new Interface197 4824.37%
System Installed on time?197 15980.71%





2008 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction206 3 3 9 18 24 20 41 54 31 3 75.686
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction206 17 10 22 25 31 33 25 27 11 5 54.324
Support Satisfaction206 8 5 16 21 20 20 37 40 31 8 75.356
Support Improvement0 not applicable
Company Loyalty206 25 17 17 17 24 33 21 21 14 17 54.375
Open Source Interest206 21 22 18 14 18 22 15 26 15 35 94.805

CategoryTotalYespercent
Considering new ILS208 12761.06%
Considering new Interface208 5928.37%
System Installed on time?208 18990.87%





2007 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction178 1 3 5 4 10 22 48 56 24 5 76.136
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction271 17 14 22 33 46 44 40 33 14 8 44.495
Support Satisfaction270 2 10 14 14 25 32 47 58 50 18 75.896
Support Improvement0 not applicable
Company Loyalty269 28 17 21 21 34 65 29 29 16 9 54.355
Open Source Interest269 35 25 32 27 26 36 24 25 17 22 54.124

CategoryTotalYespercent
Considering new ILS274 13649.64%
Considering new Interface274 6624.09%
System Installed on time?274 10.36%




2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38

2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14

2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01

2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22

2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82

2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45

2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60

2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43

2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55

2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73

2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77

2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35

2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89

Comments (survey2019)

SirsiDynix Horizon is still a functional foundation for our services. Bibliocommons is an excellent patron interface. The ability to customize and create tasks in the Horizon db helps us keep up with patron service and staff demands. (Library type: Public; collection size: large; ils satisfaction: 9)

Horizon is not being developed enough, interface is dated. Promised BlueCloud modules are taking a long time to have enough functionality to be usable. The number of SirsiDynix support staff with expertise in Horizon seems to have reduced. (Library type: Public; collection size: medium; ils satisfaction: 6)

SirsiDynix is transition into BLUEcloud modules. A few more years will see vast improvements. Customer Support is excellent. Sales staff are very helpful. (Library type: Public; collection size: medium; ils satisfaction: 8)

-overall we are happy with the customer service, but it really does depend on who your ticket is assigned to. Some techs are more helpful than others and that can affect your customer service experience on the whole. -the ILS does most of what we need it to, but we do find a lack in the reporting functionality for collections staff (Library type: Public; collection size: medium; ils satisfaction: 7)

The biggest issue we have had with SirsiDynix is with their broad focus on their new products to the detriment of their core ILS and discovery products. Enterprise still seems like it is better suited for a mid-2000s internet. They just recently release a mobile version which does not follow industry standards of being a responsive site. (Library type: Public; collection size: large; ils satisfaction: 6)

Very responsive and helpful customer service. (Library type: Academic; collection size: very small; ils satisfaction: 5)

I wish Enterprise could be customized more easily, although the company has been making improvements in that regard. I have had a support case open for 10 months. So my experience this past year with support has been disappointing. (Library type: Public; collection size: medium; ils satisfaction: 6)

Horizon is very old. We don't think Symphony is any better (actually we don't like it very much at all) and BlueCloud is taking so long to implement that we've given up expecting much from it. (Library type: Academic; collection size: very large; ils satisfaction: 3)

SirsiDynix is a good company, but Horizon is showing its age and is lacking in some modern features. (Library type: Public; collection size: medium; ils satisfaction: 6)

We are thankful that our consortium admin can handle most issues that come up. Much better than vendor support. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We have been with Sirsidynix for 20 years and are very happy with their products and service. (Library type: Special; collection size: medium; ils satisfaction: 9)

Enterprise took longer than expected to release with a mobile version. We are just beginning implementation. [...] did not want to launch the new discovery layer without having a version that would be usable on mobile devices. Ideally, timelines would be more accurate to help plan projects. (Library type: Public; collection size: very large; ils satisfaction: 6)

Horizon is good but old - 20+ years. It's becoming flaky - odd problems are cropping up. There is no way to delete old POs and Invoices, and we suspect as the database continues to grow larger forever, this may be causing some of these problems. SirsiDynix initially releases new products like Blue Cloud Analytics designed for Symphony, not Horizon, and we have to wait for the Horizon version to be released, which if frustrating - mainly because they didn't tell us this up front. SirsiDynix continues to be unable to properly support NCIP - it has taken almost a year for it to work with our partner library, and it's still not completely functioning. There seem to be fewer people at SirsiDynix who can support Horizon - they can never retire! SirsiDynix keeps working on new Blue Cloud products, but won't add the features need to older ones like Blue Cloud Cataloguing that we need in order to use it (ie linking authorities and printing spine labels). We would love to move to a newer, more integrated ILS/LSP but there doesn't seem to be one that's worth the pain of a migration (Library type: Public; collection size: medium; ils satisfaction: 6)

We are relying more and more on BC products and sometimes the vendor does not seem quite ready for that to be happening. (Library type: Consortium; collection size: small; ils satisfaction: 8)

Overall Horizon by SirsiDynix is a solid ILS but I would like to see the progression towards BlueCloud happen a bit faster. This product has been under development for several years and does not yet seem fully ready to supplant the core Horizon client. (Library type: Public; collection size: medium; ils satisfaction: 7)

As always, Horizon's backend database is its greatest strength. In addition, it has many command line utilities which make automating things easy. Its biggest weakness is the Horizon staff client. It does not conform to standard Windows features such as the ability to cut and paste in all screens. Also, the maximum font size in 12 pt. SirsiDynix has been working on BLUEcloud Circulation for many years but we still don’t have all the features we need to replace the older Horizon client. Overall support has been pretty good. They have a lot of people who have stayed with SirsiDynix for many years. As a result, they have a lot of institutional history they can access when troubleshooting. Sometimes they are slow to respond to issues if there is only one library reporting it. (Library type: Public; collection size: very large; ils satisfaction: 7)

NO COMMENTS (Library type: Academic; collection size: small; ils satisfaction: 8)

Have been a customer of SirsiDynix for over 20 years and will be joining [...] next year, moving to shared ILMS (Library type: Public; collection size: large; ils satisfaction: 5)

We want to change the ILS but we have no financing for this project. Among other things, for this reason we are also afraid of expensive cloud solutions. We are thinking about the Koh's system, but it also needs to be adapted. We therefore return to the issue of financing and too few staff. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We are migrating to Innovative's Polaris product on 01/23/2020. (Library type: Public; collection size: very large; ils satisfaction: 6)

We very much appreciate the efforts of the [...] staff to help us navigate changes and recommend changes. All of the staff have gone out of their way to make sure we learn and understand Horizon and technology. (Library type: Public; collection size: medium; ils satisfaction: 8)

Many of the [...] have or will be migrating to Koha with ByWater Solutions as consultant. (Library type: Law; collection size: small; ils satisfaction: 6)

Horizon is a mature and complete product well suited to a shared ILS environment. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

Horizon is an extremely dated interface and very clunky. (Library type: Public; collection size: large; ils satisfaction: 1)

It will be important for them to advance the BlueCloud platform significantly in 2020 so that it is ready for mass release. (Library type: Public; collection size: medium; ils satisfaction: 7)

1. Not sure of the intent of the question about acquiring a discovery layer. We have implemented Bibliocommons, but it is time to review our discovery layer. We will do a market scan to identify possibilities, but SirsiDynix Enterprise and Bibliocommons will both be on our list to consider. 2. Our preference not to go to market for a new ILS is based on a desire not to introduce disruption with back end processes that are working well. We hope to see the continued support of the product and to be able to continue to leverage it as a backend for new services and features for our patrons. (Library type: Public; collection size: very large; ils satisfaction: 7)

Managing your library's electronic resources? I can't really judge this question, as we don't use Horizon to catalog our electronic resources, we use an external SIrsiDyinx component to display them in our online catalog without staff intervention. As part of a consortium that does not share all electronic resources, this allows us to only show what is available to our customers in our online catalog and not what others have available, and ours can't checkout. Customer Support. I can't really give you proper ratings on this since I don't deal directly with the ILS support, I go through our consortium lead who then reports issues to the ILS. (Library type: Public; collection size: large; ils satisfaction: 8)

ILS