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Statistical Report for Evergreen -- MOBIUS


2021 Survey Results
Product: Evergreen -- MOBIUS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 1 2 3 4 97.558
ILS Functionality11 1 2 3 2 3 77.187
Print Functionality11 2 1 2 2 4 97.278
Electronic Functionality10 2 1 2 1 1 2 1 04.705
Company Satisfaction11 1 1 1 4 4 87.458
Support Satisfaction11 2 4 5 97.558
Support Improvement0 00.00
Company Loyalty11 1 1 1 1 3 4 96.558
Open Source Interest6 1 1 2 86.503

CategoryTotalYespercent
Considering new ILS11 19.09%
Considering new Interface11 00.00%
System Installed on time?11 00.00%

Average Collection size: 357866

TypeCount
Public8
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0006
[3] 100,001-250,0002
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2020 Survey Results
Product: Evergreen -- MOBIUS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 3 1 76.007
ILS Functionality6 1 1 1 1 1 1 36.337
Print Functionality6 1 1 1 3 86.338
Electronic Functionality6 1 1 1 2 1 64.676
Company Satisfaction6 1 1 1 1 2 96.838
Support Satisfaction6 1 2 2 1 77.008
Support Improvement0 00.00
Company Loyalty6 1 1 2 1 1 75.837
Open Source Interest4 1 1 07.2510

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 00.00%

Average Collection size: 1168701

TypeCount
Public4
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Evergreen -- MOBIUS Responses by Sector
Evergreen -- MOBIUSallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS5 00021000
ILSFunctionality5 00021000
PrintFunctionality5 00021000
ElectronicFunctionality5 00021000
SatisfactionCustomerSupport4 00021000
CompanyLoyalty5 00021000


5 Responses for Evergreen -- MOBIUS in 2019


2018 Survey Results
Product: Evergreen -- MOBIUS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 3 1 75.837
ILS Functionality6 1 2 2 1 66.007
Print Functionality6 1 4 1 76.007
Electronic Functionality5 1 2 1 1 34.203
Company Satisfaction6 1 3 2 76.177
Support Satisfaction6 1 3 2 76.677
Support Improvement5 1 1 1 1 1 16.007
Company Loyalty6 1 1 1 1 1 1 05.837
Open Source Interest5 1 1 3 98.209

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 233.33%
System Installed on time?6 583.33%

Average Collection size: 250250

TypeCount
Public4
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Evergreen -- MOBIUS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 2 1 2 1 67.338
ILS Functionality6 3 1 2 67.338
Print Functionality6 1 1 3 1 87.008
Electronic Functionality6 1 2 2 1 77.178
Company Satisfaction6 1 1 2 2 87.508
Support Satisfaction6 1 1 2 2 87.508
Support Improvement6 1 1 1 3 86.678
Company Loyalty6 1 1 1 3 97.009
Open Source Interest4 1 2 1 86.258

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 79166

TypeCount
Public5
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


3 Responses for Evergreen -- MOBIUS in 2016

2 Responses for Evergreen -- MOBIUS in 2015

1 Responses for Evergreen -- MOBIUS in 2014

1 Responses for Evergreen -- MOBIUS in 2013

0 Responses for Evergreen -- MOBIUS in 2012

0 Responses for Evergreen -- MOBIUS in 2011

0 Responses for Evergreen -- MOBIUS in 2010

0 Responses for Evergreen -- MOBIUS in 2009

0 Responses for Evergreen -- MOBIUS in 2008

0 Responses for Evergreen -- MOBIUS in 2007

2021 : gen: 7.55 company 7.45 loyalty 6.55 support 7.55

2020 : gen: 6.00 company 6.83 loyalty 5.83 support 7.00

2018 : gen: 5.83 company 6.17 loyalty 5.83 support 6.67

2017 : gen: 7.33 company 7.50 loyalty 7.00 support 7.50

Comments (survey2019)

Since we get our customer support from the consortium rather than from the vendor, I have not answered the questions about whether the support has gotten better or how satisfied we are. Problems that the consortium can't resolve, they take to the vendor, but we don't have direct contact with the vendor. I will say that our current vendor appears to be providing better support to the consortium than the former vendor. (Library type: State; collection size: medium; ils satisfaction: 6)

The vendor is one company. We have not done business with the vendor in 3 years. Support services comes from a different organization, a consortium. This question: (Would the library consider working with this company again), answer refers to the vendor, not the consortium. (Library type: State; collection size: medium; ils satisfaction: 3)

We really do not use it for the electronic resources. (Library type: Public; collection size: medium; ils satisfaction: 7)

ILS