Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Evergreen -- Independent

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Evergreen -- Independent Responses by Sector
Evergreen -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS577.95 121368.0377.570068.33
ILSFunctionality567.77 121357.8977.430068.33
PrintFunctionality567.84 121357.8077.710068.50
ElectronicFunctionality556.76 121356.8376.140067.33
SatisfactionCustomerSupport558.20 121358.2078.140059.00
CompanyLoyalty517.94 121338.2767.170059.00



2019 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction57 1 1 1 2 7 25 20 87.958
ILS Functionality56 2 1 1 2 9 24 17 87.778
Print Functionality56 1 3 1 1 9 19 22 97.848
Electronic Functionality55 1 1 3 3 4 4 13 16 10 86.767
Company Satisfaction55 2 4 6 16 27 98.098
Support Satisfaction55 1 1 2 9 11 31 98.209
Support Improvement52 9 7 7 9 20 97.468
Company Loyalty51 1 3 2 2 3 10 30 97.949
Open Source Interest48 3 1 8 2 3 31 97.219

CategoryTotalYespercent
Considering new ILS57 11.75%
Considering new Interface57 11.75%
System Installed on time?57 4985.96%

Average Collection size: 802452

TypeCount
Public47
Academic4
School0
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2018 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 2 2 7 14 7 87.268
ILS Functionality34 1 1 2 2 1 8 12 7 87.188
Print Functionality34 1 2 1 2 1 4 11 12 97.358
Electronic Functionality34 4 3 2 3 2 6 9 5 85.977
Company Satisfaction33 1 1 4 1 3 6 17 97.679
Support Satisfaction32 1 1 2 1 1 10 16 97.889
Support Improvement31 2 8 2 6 13 97.138
Company Loyalty30 2 1 1 2 3 2 19 97.639
Open Source Interest24 2 1 1 3 2 1 14 96.929

CategoryTotalYespercent
Considering new ILS34 12.94%
Considering new Interface34 25.88%
System Installed on time?34 2985.29%

Average Collection size: 550386

TypeCount
Public22
Academic1
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00019
[3] 100,001-250,0009
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0011



2017 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 2 1 12 7 12 77.668
ILS Functionality35 1 2 2 13 9 8 77.467
Print Functionality35 1 2 3 5 11 13 97.778
Electronic Functionality34 1 1 2 4 5 10 8 3 76.597
Company Satisfaction32 3 1 5 5 18 98.069
Support Satisfaction33 2 2 1 2 8 18 98.009
Support Improvement33 11 2 2 5 13 97.218
Company Loyalty30 1 1 4 1 1 5 17 97.639
Open Source Interest30 4 2 2 2 1 1 1 17 96.309

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 12.86%
System Installed on time?35 3188.57%

Average Collection size: 1153895

TypeCount
Public25
Academic2
School1
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2016 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 1 3 3 16 8 87.488
ILS Functionality33 2 4 8 10 9 87.558
Print Functionality33 2 2 9 8 12 97.738
Electronic Functionality32 1 2 1 2 3 3 8 7 5 76.447
Company Satisfaction32 1 1 1 1 1 4 7 16 97.639
Support Satisfaction33 2 1 1 2 1 6 20 97.739
Support Improvement31 2 4 4 9 12 97.358
Company Loyalty29 5 1 2 2 6 13 96.698
Open Source Interest30 9 1 1 1 1 2 15 95.509

CategoryTotalYespercent
Considering new ILS33 39.09%
Considering new Interface33 00.00%
System Installed on time?33 33100.00%

Average Collection size: 660913

TypeCount
Public27
Academic3
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00022
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 2 1 3 8 4 2 76.487
ILS Functionality20 1 2 1 3 6 4 3 76.607
Print Functionality21 1 2 4 6 4 4 77.057
Electronic Functionality21 1 2 2 3 2 1 6 3 1 75.386
Company Satisfaction19 1 1 1 2 1 2 4 4 3 75.957
Support Satisfaction19 3 1 1 2 3 4 5 96.217
Support Improvement19 3 3 5 1 4 3 55.425
Company Loyalty17 2 1 1 1 1 3 2 6 96.417
Open Source Interest18 1 2 3 1 11 96.179

CategoryTotalYespercent
Considering new ILS23 417.39%
Considering new Interface23 14.35%
System Installed on time?23 1669.57%

Average Collection size: 439795

TypeCount
Public16
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 1 2 66.296
ILS Functionality7 1 1 1 2 2 75.717
Print Functionality7 1 1 1 1 3 86.577
Electronic Functionality7 1 1 1 1 2 1 75.716
Company Satisfaction7 2 1 2 2 57.148
Support Satisfaction7 1 2 3 1 87.148
Support Improvement7 1 1 1 2 1 1 76.577
Company Loyalty7 1 2 1 1 2 56.296
Open Source Interest6 1 1 4 96.339

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 675.00%

Average Collection size: 311268

TypeCount
Public5
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 4 76.807
ILS Functionality10 1 6 3 76.807
Print Functionality10 1 1 3 4 1 87.108
Electronic Functionality10 1 1 3 4 1 75.607
Company Satisfaction10 1 1 2 3 3 87.308
Support Satisfaction9 1 1 2 3 2 86.898
Support Improvement9 1 1 1 2 3 1 86.447
Company Loyalty9 1 1 1 4 2 86.898
Open Source Interest7 1 6 97.719

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 217372

TypeCount
Public8
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 3 1 77.718
ILS Functionality7 1 3 3 77.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 2 2 88.208
Support Satisfaction5 2 1 2 78.008
Support Improvement5 1 4 87.408
Company Loyalty5 3 2 88.408
Open Source Interest4 4 99.009

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 562.50%

Average Collection size: 827637

TypeCount
Public4
Academic1
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2019 : gen: 7.95 company 8.09 loyalty 7.94 support 8.20

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments (survey2019)

We have been on Evergreen since 2011 through [...] and will be moving to the web client within the month. (Library type: Public; collection size: small; ils satisfaction: 8)

Using the open source Evergreen (Library type: Academic; collection size: medium; ils satisfaction: 5)

I have worked in a variety of library settings with numerous ILS over the years, and the Evergreen system is the best in terms of support and functionality that I have used. (Library type: Public; collection size: medium; ils satisfaction: 9)

We are part of a consortia and have limited say in the ILS chosen at any given time. (Library type: Public; collection size: small; ils satisfaction: 8)

There is a lot of involvement between other Evergreen libraries especially in funding bug fixes and/or system improvements. Monthly meetings are held to deal with them especially with cataloging ones. Equinox has been very good in handling problems. (Library type: Public; collection size: medium; ils satisfaction: 7)

I do not decide on the ILS. This was decided by the State. (Library type: Public; collection size: medium; ils satisfaction: 9)

The [...] system has been amazing across the board. The technical support is excellent with timely communications throughout the support process. The ILS system rarely experiences any downtime and maintenanceupgrades are conducted outside our business hours to minimize impact to our patrons. (Library type: Public; collection size: large; ils satisfaction: 9)

We are self-hosted since 2017 and provide support to our member libraries directly. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

we belong to the [...] and use Evergreen ILS. The [...] folks are the best! Super support and service at all times. This questions in this survey don't really apply to consortia.... (Library type: Public; collection size: medium; ils satisfaction: 8)

The only reason we're considering a migration is because most of the rest of the university libraries in our province have joined a consortial instance of Ex Libris Alma, and we would theoretically benefit from the division of labour. (Library type: Academic; collection size: large; ils satisfaction: 8)

[...] (Library type: Public; collection size: small; ils satisfaction: 9)

ILS is Evergreen/PINES, already opensource, no vendor, no contract. Satisfied with functionality and effectiveness of management of resources. Support is responsive. Being open source, a lot of emphasis is put on staff testing, reading through documents , email and listserves, but library staff do not always have time to sift for information about upgrades, changes, and known issues, so sometimes communication and understanding of front-line staff do not match with that of developers and administrators. (Library type: Public; collection size: medium; ils satisfaction: 7)

I am the new Director for the Library. I have been in this role for less than a year, thus, my impressions are likely less favorable than my predecessor or staff who may have completed the survey in previous years. (Library type: Academic; collection size: medium; ils satisfaction: 6)

ILS