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Statistical Report for Evergreen -- Equinox Software

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Evergreen -- Equinox Software Responses by Sector
Evergreen -- Equinox SoftwareallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS386.74 300276.935001
ILSFunctionality386.79 300277.115001
PrintFunctionality387.42 300277.705001
ElectronicFunctionality385.97 300276.415001
SatisfactionCustomerSupport386.97 300277.305001
CompanyLoyalty376.70 200276.565001



2019 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction38 1 1 1 2 4 3 9 11 6 86.747
ILS Functionality38 2 3 1 6 13 9 4 76.797
Print Functionality38 1 1 2 3 8 16 7 87.428
Electronic Functionality38 3 2 1 5 7 8 9 3 85.977
Company Satisfaction38 1 2 5 3 5 7 15 97.298
Support Satisfaction38 1 2 4 2 2 6 8 13 96.978
Support Improvement38 4 12 4 6 4 8 56.476
Company Loyalty37 1 4 1 2 2 2 7 4 14 96.707
Open Source Interest36 3 2 1 1 1 2 2 4 20 97.069

CategoryTotalYespercent
Considering new ILS38 25.26%
Considering new Interface38 37.89%
System Installed on time?38 3592.11%

Average Collection size: 166192

TypeCount
Public33
Academic3
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00024
[3] 100,001-250,0006
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2018 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 5 2 3 11 11 2 76.537
ILS Functionality35 1 1 2 1 4 6 10 8 2 76.317
Print Functionality36 1 2 2 3 3 9 13 3 86.757
Electronic Functionality36 4 1 1 3 2 5 6 8 6 75.146
Company Satisfaction36 1 1 3 2 8 13 8 87.288
Support Satisfaction35 1 1 2 1 5 6 8 11 97.178
Support Improvement35 1 3 2 11 4 4 6 4 55.976
Company Loyalty34 3 1 4 2 7 9 8 86.688
Open Source Interest33 2 3 2 4 22 97.529

CategoryTotalYespercent
Considering new ILS36 38.33%
Considering new Interface36 25.56%
System Installed on time?36 3494.44%

Average Collection size: 167930

TypeCount
Public29
Academic6
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00019
[3] 100,001-250,0008
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 2 1 6 16 25 31 12 87.177
ILS Functionality93 2 2 13 11 28 27 10 76.967
Print Functionality93 1 1 3 2 11 28 28 19 77.328
Electronic Functionality91 3 2 2 5 3 11 17 23 19 6 76.127
Company Satisfaction91 1 2 5 8 7 20 25 23 87.228
Support Satisfaction88 1 3 2 5 8 18 26 25 87.408
Support Improvement86 1 1 7 21 4 12 27 13 86.737
Company Loyalty83 5 1 4 3 7 9 11 19 24 96.758
Open Source Interest80 10 2 2 1 6 5 2 1 6 45 96.639

CategoryTotalYespercent
Considering new ILS93 33.23%
Considering new Interface93 99.68%
System Installed on time?93 8288.17%

Average Collection size: 266359

TypeCount
Public73
Academic8
School0
Consortium9
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00057
[3] 100,001-250,00017
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2019 : gen: 6.74 company 7.29 loyalty 6.70 support 6.97

2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments (survey2019)

We find the system slow and going down on a weekly basis. it has been very frustrating for us. We upgraded all our computers, thinking that would help but that has not been the case at all. The support is good (Library type: Public; collection size: small; ils satisfaction: 4)

[...] (Library type: Public; collection size: medium; ils satisfaction: 9)

While my responses are for the most part negative, to be fair to Equinox, many of the issues we are having have been due to what I regard as unrealistic restrictions and a poor configuration arising from a lack of knowledge of the ILS in our consortium. I am concerned about the integrity of the system in general, primarily because we've encountered many inconsistencies in how it behaves and what the outcome is for transactions. (Library type: Public; collection size: medium; ils satisfaction: 0)

My Library is part of a consortium, the [...]. The ILS is implemented on a consortium-wide basis. [...] also manages the ILS used by all the libraries in the consortium. The entire migration to Evergreen was mismanaged by [...]. The system's functionalities were over promised. Problems were ignored or pooh-poohed. Our holds model still isn't functioning properly. Part of the problem is at the same time [...] was mismanaging the migration, it was also mismanaging a conversion to virtual desktops. There is tremendous lag. Machines crash. I don't know if it is because of the virtual desktops or the ILS. My negative review might be a result of factors outside the ILS's control. (Library type: Public; collection size: medium; ils satisfaction: 2)

The Evergreen ILS recently migrated to an internet based interface. The change has been good in many ways since it is easier to use. The negative side is that we have experienced more slow downs than in the past, probably because it uses more of our internet bandwidth. Other than that we are pleased with the overall functionality of the Evergreen ILS. (Library type: Public; collection size: medium; ils satisfaction: 9)

Reports are not friendly. Patron side is fine. Catalogging in cumberson. I have used other systems that worked better. Staff much preferred the previous system (TLC) for reports and ease of use. (Library type: Public; collection size: medium; ils satisfaction: 5)

I live in a rural area and only open 20 hours a week. I'm the only one on staff and have a small budget. I' concerned as the fee rises every year that this system is going to get so expensive that it will cause to my library to start cutting my budget lines that are already minimal already. My salary is even minimal. So, I know technology can be expensive but please consider us rural, remote libraries with funding always less than what we should receive in your prices. If it prices out and I lose what I already have, how can I be useful to my community? I have happy to have access to so many other libraries when I don't have what my patrons want. Thank you, (Library type: Public; collection size: small; ils satisfaction: 8)

Collection count includes shared e-book resources (Library type: Public; collection size: medium; ils satisfaction: 6)

The Library already operates with an open source circulation system. The drawback on open source is that smaller rural Libraries don't always get their needs meet. On the plus side - smaller rural Libraries benefit from the resources / financial strengths of bigger urban Libraries. (Library type: Public; collection size: small; ils satisfaction: 7)

[...] (Library type: Consortium; collection size: very small; ils satisfaction: 8)

[...] provides the first level of support for Evergreen used by the [...] . [...] contracts with Equinox to provide the second and third levels of Evergreen support for the consortium. (Library type: Public; collection size: small; ils satisfaction: 8)

Evergreen is an open source ILS that we are overall pleased with. The transition from the xul client to the web client has been a little bit of a learning curve but we are still pleased with Evergreen. (Library type: Public; collection size: medium; ils satisfaction: 7)

ILS