Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for EOS.Web

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 EOS.Web Responses by Sector
EOS.WeballAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS306.30 40010010
ILSFunctionality306.57 40010010
PrintFunctionality307.33 40010010
ElectronicFunctionality295.93 40010010
SatisfactionCustomerSupport307.13 40010010
CompanyLoyalty295.93 40010010



2019 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 1 1 3 5 2 5 11 2 86.307
ILS Functionality30 1 2 1 3 4 8 7 4 76.577
Print Functionality30 1 1 2 3 5 12 6 87.338
Electronic Functionality29 2 1 1 1 3 5 8 7 1 75.937
Company Satisfaction29 2 1 4 2 6 9 5 86.667
Support Satisfaction30 2 2 2 1 1 2 9 11 97.138
Support Improvement27 1 1 1 3 8 2 2 5 4 55.855
Company Loyalty29 2 1 1 1 4 3 1 4 7 5 85.937
Open Source Interest30 9 2 4 1 1 3 6 2 2 03.333

CategoryTotalYespercent
Considering new ILS30 1343.33%
Considering new Interface30 516.67%
System Installed on time?30 2790.00%

Average Collection size: 61545

TypeCount
Public1
Academic4
School1
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00017
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 2 4 6 5 9 5 86.977
ILS Functionality31 2 4 4 5 10 6 87.138
Print Functionality30 1 1 3 2 9 8 6 77.077
Electronic Functionality30 1 1 1 2 3 1 7 9 2 3 75.806
Company Satisfaction31 1 1 3 7 5 8 6 86.977
Support Satisfaction31 1 4 4 4 6 12 97.328
Support Improvement30 1 2 4 4 4 5 3 7 96.277
Company Loyalty31 2 3 1 1 4 5 2 5 8 96.166
Open Source Interest31 9 6 2 3 4 3 2 1 1 02.522

CategoryTotalYespercent
Considering new ILS31 516.13%
Considering new Interface31 39.68%
System Installed on time?31 2993.55%

Average Collection size: 47363

TypeCount
Public0
Academic5
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00022
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 4 10 7 3 77.387
ILS Functionality25 8 4 12 1 87.248
Print Functionality25 4 2 14 5 87.808
Electronic Functionality25 2 5 6 7 2 3 76.286
Company Satisfaction25 1 2 4 8 10 97.968
Support Satisfaction25 1 2 2 4 16 98.289
Support Improvement25 5 5 7 3 5 76.927
Company Loyalty24 1 3 2 4 4 10 97.468
Open Source Interest24 11 2 1 2 2 2 1 2 1 02.381

CategoryTotalYespercent
Considering new ILS25 00.00%
Considering new Interface25 624.00%
System Installed on time?25 25100.00%

Average Collection size: 115079

TypeCount
Public0
Academic4
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00013
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 2 1 1 4 7 12 4 86.848
ILS Functionality32 1 1 1 1 3 3 9 8 5 76.637
Print Functionality31 1 1 3 2 7 11 6 87.168
Electronic Functionality30 2 2 1 2 1 2 5 5 6 4 85.777
Company Satisfaction32 1 1 2 3 3 4 11 7 87.038
Support Satisfaction32 1 1 4 2 4 6 14 97.538
Support Improvement31 1 3 10 3 4 4 6 56.326
Company Loyalty32 3 1 1 2 4 5 8 8 86.568
Open Source Interest31 12 4 2 1 3 3 2 1 1 2 02.681

CategoryTotalYespercent
Considering new ILS32 618.75%
Considering new Interface32 39.38%
System Installed on time?32 2784.38%

Average Collection size: 79775

TypeCount
Public1
Academic8
School0
Consortium0
Special7

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00019
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 4 4 6 8 9 97.218
ILS Functionality33 1 2 3 2 8 8 9 97.218
Print Functionality33 1 2 3 8 7 12 97.648
Electronic Functionality31 1 2 2 1 2 2 3 8 6 4 75.977
Company Satisfaction33 1 2 6 3 12 9 87.488
Support Satisfaction33 1 6 4 3 19 98.009
Support Improvement31 1 1 8 3 4 5 9 96.907
Company Loyalty33 1 4 5 4 5 14 97.398
Open Source Interest33 10 5 3 2 4 4 2 1 1 1 02.702

CategoryTotalYespercent
Considering new ILS37 410.81%
Considering new Interface37 513.51%
System Installed on time?37 3286.49%

Average Collection size: 65164

TypeCount
Public0
Academic9
School0
Consortium0
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00022
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 3 9 11 11 7 76.877
ILS Functionality45 2 3 1 8 10 14 7 87.027
Print Functionality45 1 2 2 5 5 14 16 97.588
Electronic Functionality42 2 2 4 2 1 3 7 11 2 8 75.767
Company Satisfaction43 1 2 3 4 5 13 15 97.408
Support Satisfaction45 2 1 2 4 7 7 22 97.608
Support Improvement45 1 1 1 6 12 6 6 2 10 56.076
Company Loyalty45 3 2 2 1 2 3 3 5 8 16 96.518
Open Source Interest45 20 8 1 1 3 6 2 1 3 02.241

CategoryTotalYespercent
Considering new ILS46 919.57%
Considering new Interface46 715.22%
System Installed on time?46 4291.30%

Average Collection size: 67977

TypeCount
Public1
Academic10
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00027
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 3 5 10 8 10 77.107
ILS Functionality38 1 2 6 3 6 10 10 87.088
Print Functionality39 3 2 4 7 7 16 97.568
Electronic Functionality36 1 1 1 1 2 4 7 6 8 5 86.317
Company Satisfaction39 2 1 2 10 10 14 97.548
Support Satisfaction39 1 1 2 1 3 10 21 97.909
Support Improvement39 1 4 8 1 9 5 11 96.777
Company Loyalty38 3 2 1 2 5 9 16 97.268
Open Source Interest39 15 5 5 5 3 1 3 1 1 02.051

CategoryTotalYespercent
Considering new ILS39 615.38%
Considering new Interface39 820.51%
System Installed on time?39 3897.44%

Average Collection size: 64333

TypeCount
Public0
Academic6
School1
Consortium0
Special8

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00020
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 3 6 15 8 4 76.957
ILS Functionality37 1 2 3 5 11 12 3 86.897
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 3 1 7 3 15 8 87.198
Support Satisfaction37 2 7 10 18 97.978
Support Improvement35 2 13 2 4 7 7 56.637
Company Loyalty37 2 1 2 2 1 7 8 14 97.148
Open Source Interest36 19 2 4 2 4 1 3 1 01.780

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 38.11%
System Installed on time?37 3594.59%

Average Collection size: 65360

TypeCount
Public1
Academic5
School2
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00019
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 4 10 5 87.958
ILS Functionality20 1 2 7 6 4 77.508
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction20 2 13 5 88.158
Support Satisfaction20 3 7 10 98.359
Support Improvement20 6 3 5 2 4 56.757
Company Loyalty20 1 1 6 12 98.359
Open Source Interest20 11 2 1 1 2 1 1 1 01.650

CategoryTotalYespercent
Considering new ILS20 15.00%
Considering new Interface20 00.00%
System Installed on time?20 1995.00%

Average Collection size: 34479

TypeCount
Public0
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 1 4 1 86.888
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 1 1 4 1 86.758
Support Satisfaction8 1 1 5 1 86.888
Support Improvement8 1 2 1 1 2 1 56.137
Company Loyalty8 1 1 1 3 2 86.638
Open Source Interest8 2 2 2 1 1 02.502

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 787.50%

Average Collection size: 45095

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for EOS.Web in 2009


2008 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 2 2 77.718
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 2 2 77.718
Support Satisfaction7 1 1 2 3 98.008
Support Improvement0 not applicable
Company Loyalty7 1 1 1 1 1 2 96.717
Open Source Interest7 1 2 2 1 1 23.293

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 7100.00%




3 Responses for EOS.Web in 2007

2019 : gen: 6.30 company 6.66 loyalty 5.93 support 7.13

2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32

2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28

2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53

2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00

2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60

2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90

2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97

2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35

2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88

2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00

Comments (survey2019)

While EOS was a good choice in 2011, it has not evolved much over the past 8 years. I would like to change systems, but I am afraid of the work involved migrating our current catalogue to a new system. I wish Sisri, who bought EOS, would support this product better. We are only staying due to lack of staff support to migrate. (Library type: Government Agency; collection size: very small; ils satisfaction: 7)

We are seeking a system or suite of systems that will allow us to perform document & content management and other supplementary roles in addition to conventional ILS functionality. (Library type: Corporate; collection size: small; ils satisfaction: 5)

Currently, I'm very dissatisfied with EOS. It can't seem to run basic reports like what books have not been checked out in specific collections within the last x number of years, or what patrons have not used their card in the last x number of years. This causes a tremendous amount of extra work for me, going through each line of an enormous spreadsheet of thousands of items or users to (Library type: Public; collection size: medium; ils satisfaction: 0)

We love the hands-on approach from this vendor, which is perfect for our small special library. Our account manager has a good understanding of our organisation and our needs and customises his support and advice accordingly. (Library type: Government Agency; collection size: medium; ils satisfaction: 8)

None (Library type: Academic; collection size: very small; ils satisfaction: 8)

Very responsive and customer-focused. (Library type: Government Agency; collection size: small; ils satisfaction: 7)

Customer support representatives for EOS.Web are responsive and timely, but on multiple occasions have not been able to resolve the issues at hand, effectively saying "The system doesn't do that." The limitations of EOS.Web are evident in areas such as record sets, bulk functionality, and reporting, and work-arounds have been required to mitigate problems with cataloging after product releases that have not been well tested. While EOS.Web was an early player in cloud-based ILS's, it feels like the product has not kept pace. We are seeking to migrate in 2020. (Library type: Special; collection size: small; ils satisfaction: 3)

EOS has been a great product for our library. Very affordable and the customer support is quick, efficient and top tier. (Library type: Law; collection size: medium; ils satisfaction: 9)

Excellent ILS for small, academic libraries, especially those functioning with very little staff. (Library type: Military; collection size: small; ils satisfaction: 9)

ILS