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Statistical Report for Destiny

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Destiny Responses by Sector
DestinyallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1137.47 76.7100176.5300797.841
ILSFunctionality1137.37 76.5700176.5300797.721
PrintFunctionality1137.88 77.8600176.9400798.161
ElectronicFunctionality1066.33 76.0000134.6200766.791
SatisfactionCustomerSupport1117.61 77.2900156.9300797.841
CompanyLoyalty1107.13 75.5700166.0000777.551



2019 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction113 2 2 3 5 3 34 35 29 87.478
ILS Functionality113 1 1 1 3 7 7 34 31 28 77.378
Print Functionality113 2 3 3 3 18 43 41 87.888
Electronic Functionality106 6 3 2 3 4 12 10 26 23 17 76.337
Company Satisfaction112 1 2 3 6 8 27 33 32 87.498
Support Satisfaction111 1 1 1 4 2 9 21 34 38 97.618
Support Improvement108 1 3 1 10 28 10 13 23 19 56.447
Company Loyalty110 2 3 8 10 11 10 31 35 97.138
Open Source Interest112 39 13 15 5 14 14 5 3 1 3 02.412

CategoryTotalYespercent
Considering new ILS114 76.14%
Considering new Interface114 43.51%
System Installed on time?114 10793.86%

Average Collection size: 152483

TypeCount
Public17
Academic7
School80
Consortium1
Special1

Size CategoryCount
[1] Under 10,00024
[2] 10,001-100,00073
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2018 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction201 1 3 3 2 15 20 40 52 65 97.468
ILS Functionality200 1 2 5 6 7 27 36 59 57 87.388
Print Functionality199 2 3 4 6 13 35 50 86 97.818
Electronic Functionality195 7 6 7 4 9 20 26 35 35 46 96.487
Company Satisfaction199 1 2 2 6 12 16 39 49 72 97.568
Support Satisfaction198 3 1 6 12 20 35 44 77 97.598
Support Improvement188 2 2 1 3 13 47 24 24 30 42 56.547
Company Loyalty193 9 1 4 3 12 14 19 22 32 77 97.018
Open Source Interest191 77 17 18 11 23 19 9 4 3 10 02.462

CategoryTotalYespercent
Considering new ILS204 178.33%
Considering new Interface204 83.92%
System Installed on time?204 19394.61%

Average Collection size: 41067

TypeCount
Public31
Academic6
School158
Consortium2
Special0

Size CategoryCount
[1] Under 10,00040
[2] 10,001-100,000125
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction312 2 1 1 5 7 13 34 63 104 82 87.468
ILS Functionality310 2 1 3 7 10 10 42 56 114 65 87.298
Print Functionality309 2 1 8 3 21 52 103 119 97.888
Electronic Functionality303 10 6 6 7 16 35 40 55 68 60 86.567
Company Satisfaction309 1 3 3 11 13 20 55 101 102 97.628
Support Satisfaction304 1 1 4 4 9 9 24 56 79 117 97.648
Support Improvement295 3 2 3 3 28 95 19 38 39 65 56.386
Company Loyalty301 6 3 4 5 14 23 15 48 73 110 97.308
Open Source Interest300 115 37 36 19 30 29 10 12 6 6 02.261

CategoryTotalYespercent
Considering new ILS313 123.83%
Considering new Interface313 103.19%
System Installed on time?313 28892.01%

Average Collection size: 61607

TypeCount
Public30
Academic8
School267
Consortium1
Special0

Size CategoryCount
[1] Under 10,00065
[2] 10,001-100,000202
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2016 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction611 1 5 7 2 14 26 45 137 200 174 87.548
ILS Functionality602 3 11 5 13 29 58 119 211 153 87.458
Print Functionality609 3 6 15 17 26 92 215 235 97.898
Electronic Functionality574 9 8 7 18 31 69 75 105 123 129 96.757
Company Satisfaction610 2 1 3 9 18 26 43 110 200 198 87.628
Support Satisfaction594 6 4 6 9 22 28 32 92 164 231 97.578
Support Improvement573 7 2 5 6 57 149 49 68 104 126 56.537
Company Loyalty590 20 7 8 4 30 42 37 73 150 219 97.248
Open Source Interest568 216 57 54 36 78 61 26 13 14 13 02.402

CategoryTotalYespercent
Considering new ILS621 213.38%
Considering new Interface621 254.03%
System Installed on time?621 56290.50%

Average Collection size: 44857

TypeCount
Public61
Academic8
School539
Consortium1
Special1

Size CategoryCount
[1] Under 10,000118
[2] 10,001-100,000360
[3] 100,001-250,0007
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 3 5 8 17 24 40 34 87.378
ILS Functionality131 2 5 10 17 28 39 30 87.288
Print Functionality129 1 4 11 6 27 33 47 97.628
Electronic Functionality124 2 1 7 9 8 18 16 28 13 22 76.117
Company Satisfaction129 1 4 7 13 31 39 34 87.498
Support Satisfaction129 3 10 2 13 23 33 45 97.508
Support Improvement118 4 2 3 8 33 9 21 12 26 56.287
Company Loyalty126 4 4 2 6 11 8 18 25 48 97.108
Open Source Interest123 59 9 16 3 17 7 4 4 3 1 01.931

CategoryTotalYespercent
Considering new ILS137 118.03%
Considering new Interface137 53.65%
System Installed on time?137 12289.05%

Average Collection size: 183623

TypeCount
Public45
Academic4
School84
Consortium1
Special1

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00098
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2014 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction120 4 6 3 5 9 23 41 29 87.228
ILS Functionality120 2 5 3 5 2 8 24 42 29 87.208
Print Functionality120 1 1 2 2 4 8 19 43 40 87.638
Electronic Functionality115 8 3 1 4 5 14 15 25 28 12 86.127
Company Satisfaction119 1 1 4 1 2 5 9 20 39 37 87.438
Support Satisfaction118 1 1 3 2 3 8 7 18 31 44 97.438
Support Improvement113 2 4 3 10 41 8 13 11 21 56.005
Company Loyalty117 5 6 1 1 6 9 5 16 22 46 96.948
Open Source Interest112 48 15 12 3 13 11 1 2 4 3 02.091

CategoryTotalYespercent
Considering new ILS122 1310.66%
Considering new Interface122 54.10%
System Installed on time?122 11392.62%

Average Collection size: 155840

TypeCount
Public33
Academic4
School81
Consortium2
Special0

Size CategoryCount
[1] Under 10,00019
[2] 10,001-100,00080
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2013 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction363 1 2 13 30 80 133 104 87.758
ILS Functionality363 1 3 1 4 15 22 93 139 85 87.608
Print Functionality362 1 2 6 13 58 120 162 98.138
Electronic Functionality333 6 6 7 9 42 49 83 79 52 76.777
Company Satisfaction362 1 3 3 4 8 18 67 133 125 87.848
Support Satisfaction360 1 2 4 3 3 15 21 61 101 149 97.808
Support Improvement346 5 4 2 3 12 121 25 36 71 67 56.487
Company Loyalty355 8 3 1 2 4 19 18 48 89 163 97.738
Open Source Interest346 154 33 28 20 25 60 13 5 4 4 02.111

CategoryTotalYespercent
Considering new ILS368 51.36%
Considering new Interface368 41.09%
System Installed on time?368 33791.58%

Average Collection size: 37635

TypeCount
Public26
Academic2
School335
Consortium2
Special0

Size CategoryCount
[1] Under 10,00061
[2] 10,001-100,000248
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction48 1 2 4 6 11 16 8 87.178
ILS Functionality47 1 1 3 2 3 4 15 14 4 76.627
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction48 2 2 2 10 20 12 87.678
Support Satisfaction48 1 2 1 7 17 20 98.028
Support Improvement46 1 14 3 10 12 6 56.787
Company Loyalty48 1 2 3 1 3 4 3 6 8 17 96.678
Open Source Interest48 18 6 7 3 6 3 2 1 2 02.192

CategoryTotalYespercent
Considering new ILS49 816.33%
Considering new Interface49 36.12%
System Installed on time?49 4693.88%

Average Collection size: 60496

TypeCount
Public36
Academic3
School10
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00040
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 1 2 1 5 10 8 9 76.977
ILS Functionality36 1 1 1 1 3 6 12 5 6 76.647
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 1 3 6 10 8 9 77.247
Support Satisfaction37 1 1 1 2 5 5 12 10 87.248
Support Improvement35 1 1 2 14 2 4 4 7 56.175
Company Loyalty37 3 2 2 3 3 9 4 11 96.467
Open Source Interest37 7 6 7 5 1 3 1 3 1 3 03.142

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 25.41%
System Installed on time?37 3491.89%

Average Collection size: 74155

TypeCount
Public22
Academic1
School14
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00025
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 1 2 2 1 12 2 86.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 3 1 2 6 6 4 76.357
Support Satisfaction23 1 1 1 2 1 1 5 8 3 86.577
Support Improvement23 2 2 1 7 1 1 6 3 55.965
Company Loyalty23 3 1 1 1 2 3 8 4 86.098
Open Source Interest23 6 5 3 1 1 3 1 3 03.042

CategoryTotalYespercent
Considering new ILS23 28.70%
Considering new Interface23 14.35%
System Installed on time?23 2295.65%

Average Collection size: 20091

TypeCount
Public15
Academic0
School8
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00018
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 1 1 3 6 3 87.208
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction15 1 1 1 2 5 5 87.408
Support Satisfaction15 1 1 2 6 5 87.538
Support Improvement14 1 1 5 3 4 56.218
Company Loyalty15 2 5 3 5 76.938
Open Source Interest15 7 1 3 1 2 1 02.531

CategoryTotalYespercent
Considering new ILS15 213.33%
Considering new Interface15 00.00%
System Installed on time?15 1493.33%





2008 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 3 1 87.138
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 3 4 98.259
Support Satisfaction8 1 1 1 4 1 87.388
Support Improvement0 not applicable
Company Loyalty8 1 1 1 2 3 97.258
Open Source Interest7 1 2 1 1 2 24.144

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 112.50%
System Installed on time?8 787.50%





2007 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 4 87.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction10 1 2 1 4 2 87.208
Support Satisfaction10 1 1 2 3 3 87.108
Support Improvement0 not applicable
Company Loyalty10 3 1 2 1 3 57.007
Open Source Interest10 2 1 1 1 1 1 1 2 04.105

CategoryTotalYespercent
Considering new ILS10 220.00%
Considering new Interface10 110.00%
System Installed on time?10 110.00%




2019 : gen: 7.47 company 7.49 loyalty 7.13 support 7.61

2018 : gen: 7.46 company 7.56 loyalty 7.01 support 7.59

2017 : gen: 7.46 company 7.62 loyalty 7.30 support 7.64

2016 : gen: 7.54 company 7.62 loyalty 7.24 support 7.57

2015 : gen: 7.37 company 7.49 loyalty 7.10 support 7.50

2014 : gen: 7.22 company 7.43 loyalty 6.94 support 7.43

2013 : gen: 7.75 company 7.84 loyalty 7.73 support 7.80

2012 : gen: 7.17 company 7.67 loyalty 6.67 support 8.02

2011 : gen: 6.97 company 7.24 loyalty 6.46 support 7.24

2010 : gen: 6.65 company 6.35 loyalty 6.09 support 6.57

2009 : gen: 7.20 company 7.40 loyalty 6.93 support 7.53

2008 : gen: 7.13 company 8.25 loyalty 7.25 support 7.38

2007 : gen: 7.14 company 7.20 loyalty 7.00 support 7.10

Comments (survey2019)

Follett has long been a wonderful library automation vendor. With fully online interface/storage, Follett Destiny has served our needs well. Excellent performance...excellent customer service. Highly recommended. (Library type: School; collection size: very small; ils satisfaction: 9)

This year we have begun having issues with our digital resources access through this program. I believe they are working on changing the interface for digital media, but as of right now the access is almost non-existent. They also changed their app for accessing same and it is not up to standards. (Library type: School; collection size: small; ils satisfaction: 7)

This school is part of the [...]. Everything is done as a district. I do not know if they are considering another system or not. I answered according to what I know now. (Library type: School; collection size: small; ils satisfaction: 7)

We have had many problems with access to ebooks and digital audio books through the Follett software. Changes are made to the new Destiny Discover software interface with little or no notice, and sometimes features appear and then disappear, as they were apparently being tested. We are also very concerned about the bandwidth required for the Destiny Discover interface and eBooks and digital audio at the local district/school level and competing with other constantly emerging district/school online services and programs for the available bandwidth. (Library type: Consortium; collection size: very large; ils satisfaction: 6)

I am very happy with our system, i would like to see the searching feature improved as well as finding ebook or audio books easier. (Library type: School; collection size: small; ils satisfaction: 9)

I think the main strength of Follett Destiny is its tech support. The program is great, evolving quite dramatically over the 20+ years I've been using it, but the tech support is superb, and that's what makes this really worth using. (Library type: School; collection size: small; ils satisfaction: 9)

I really like Destiny. It does need work on its method to print spine labels though. (Library type: School; collection size: very small; ils satisfaction: 8)

We like Destiny but wish it was not so costly. It takes a large chunk of our budget each year. Customer service is excellent. I am annoyed that updates often happen in August/September just when we start school, which causes problems for orientations because old instructions are no longer correct. I wish updates happened in June or July so we had time to update our student and teacher materials before school began. I also feel that they sometimes roll out new things (like Destiny Discover) before truly working out all the bugs. Discover is much more functional now than it was when it first started. We have a good number of Follett ebooks and audiobooks, and the user interface is somewhat clunky but has been improving in recent years. (Library type: School; collection size: small; ils satisfaction: 7)

We like Destiny, but it is expensive. I wish they had a cheaper option for our small district. Our subscription takes up a large chunk of our budget. We do think it's the best product on the market and like its functionality and reports. (Library type: School; collection size: very small; ils satisfaction: 8)

There will be a new librarian here in 2020 so things might change or evolve. (Library type: School; collection size: small; ils satisfaction: 9)

Listed "library" is actually the district-level resource collection: student textbooks, novels, teacher editions and resources. Issues with ILS provider: 1. New releases that eliminate or do not address reports/processes available in earlier versions. When issue is reported, ILS agrees and says others have reported -- so problem was known. 2. Call-in center help desk and on-line are not fully trained in the product operation. Caller is put on hold while help desk asks either someone else in department or next tier of support. On-line does not address problem but refers to on-line help videos. (Library type: Other; collection size: small; ils satisfaction: 9)

This school library is part of [...] libraries and as such does not make any independent decisions about ILS products. The district has used Follett Destiny Library Manager since the district began automating the collections and school sites about 20 years ago. (Library type: School; collection size: very small; ils satisfaction: 7)

The organization is currently in the process of moving away from an internal, server-based implementation of the ILS and migrating to a cloud-based implementation. This will provide home access to the catalog, access to ebooks, and an integrated discovery product for teachers and students. The new implementation should take place by January 1, 2020. The vendor has been excellent to work with and tech support is better than any we have experienced thus far. (Library type: School; collection size: small; ils satisfaction: 8)

The products, services, and workflows in our library require a more flexible system than what Destiny offers. Our library would benefit from a system with API capability and the ability to integrate with other systems or programs: reporting functions, different interfaces, mobile self-checkout, acquisitions module, etc. Destiny is a solid and reliable, but outdated, system. (Library type: School; collection size: medium; ils satisfaction: 4)

This number represents the Districts's combined collections (Library type: School; collection size: medium; ils satisfaction: 7)

Any issues I have with the software are fairly minor in my elementary school library, mainly issues with reports and the report building tool. (Library type: Library Personnel; collection size: small; ils satisfaction: 7)

We currently don't have electronic resources for the students or teachers to check out. (Library type: School; collection size: small; ils satisfaction: 9)

The district makes all the decisions on the products that we use, we have had some issues lately and I have heard they are considering other sources to use. (Library type: School; collection size: very small; ils satisfaction: 6)

Destiny is a great tool for school libraries. For our public library, there are many features of concern. There are no security features for patron privacy. Additionally, the ability to add a patron without getting any information past name causes us a lot of difficulty when our funding is based on patron municipality. (Library type: Public; collection size: small; ils satisfaction: 2)

Switching to Sierra ILS on or about January 2021 pursuant to migration to our state-run consortium. (Library type: Public; collection size: medium; ils satisfaction: 4)

I wish it was a little easier to customize reports in Destiny. I find the report section harder than our last system which was Winnebago. I also wish we had more ability to customize barcode labels and spine labels. (Library type: School; collection size: medium; ils satisfaction: 8)

It would be nice to be able to use the back button instead of having to start a new search every time you look up a book subject. It would also be nice that if you spell a word wrong it will pull information on resources close to that which has been entered, rather than kicking it out all together. (Library type: Academic; collection size: small; ils satisfaction: 5)

We would like a better graphical user interface. A way to show our patrons our great resources in innovative ways. (Library type: Public; collection size: small; ils satisfaction: 7)

Customer service deteriorates within the company, Follett. Product support through our own tech department also declines. (Library type: School; collection size: small; ils satisfaction: 8)

Because we are a school library, we are limited on our choices. (Library type: School; collection size: small; ils satisfaction: 7)

The biggest problem that we have with this program, is that it is more for a school library and we are a public library. We have been having issues with the catalog not having titles that we have on the shelf even after adding to the system. This has made doing our inventory difficult. I think that it could be more user friendly, it can be confusing when running reports. (Library type: Public; collection size: small; ils satisfaction: 3)

Very little training offered on all the features and that is frustrating. It takes a lot of time I don't always have to sit and try to figure something new out on our system . (Library type: ; collection size: small; ils satisfaction: 5)

ILS