Statistical Report for Carl.X
| 2022 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | 2 | 3 | 4 | 6 | 4 | 5 | 7 | 6.92 | 7 |
|---|
| ILS Functionality | 24 |
| | | | 3 | 2 | 4 | 7 | 5 | 3 | 7 | 6.75 | 7 |
|---|
| Print Functionality | 24 |
| | | 1 | | 2 | 5 | 4 | 6 | 6 | 8 | 7.21 | 8 |
|---|
| Electronic Functionality | 22 |
1 | | 1 | 1 | 1 | 6 | 7 | 2 | 1 | 2 | 6 | 5.50 | 6 |
|---|
| Company Satisfaction | 24 |
| | | | 4 | 2 | 2 | 4 | 7 | 5 | 8 | 6.96 | 8 |
|---|
| Support Satisfaction | 24 |
| | | 1 | 2 | 3 | 1 | 6 | 5 | 6 | 7 | 7.00 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 24 |
| | 2 | | | 2 | 6 | 2 | 4 | 8 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 23 |
9 | 1 | 3 | 1 | 3 | | 2 | 1 | | 2 | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
2 | 8.33% |
|---|
| Considering new Interface | 24 |
0 | 0.00% |
|---|
| System Installed on time? | 24 |
0 | 0.00% |
|---|
| Average Collection size: |
| 672177 |
|---|
| Type | Count |
|---|
| Public | 18 |
|---|
| Academic | 0 |
|---|
| School | 4 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
| 1 | 1 | 1 | | 2 | 1 | 8 | 4 | 7 | 7 | 6.92 | 7 |
|---|
| ILS Functionality | 25 |
| 1 | | 2 | | 3 | 3 | 9 | 2 | 5 | 7 | 6.56 | 7 |
|---|
| Print Functionality | 25 |
| | 1 | 3 | | 2 | 2 | 5 | 4 | 8 | 9 | 6.88 | 7 |
|---|
| Electronic Functionality | 24 |
2 | | 1 | 1 | 2 | 4 | 3 | 4 | 3 | 4 | 5 | 5.79 | 6 |
|---|
| Company Satisfaction | 25 |
| 1 | | 2 | | 3 | 1 | 2 | 8 | 8 | 8 | 7.12 | 8 |
|---|
| Support Satisfaction | 24 |
| 1 | | 1 | | 4 | | 4 | 6 | 8 | 9 | 7.17 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 25 |
3 | | 1 | | 1 | 2 | 1 | 3 | 7 | 7 | 8 | 6.48 | 8 |
|---|
| Open Source Interest | 20 |
9 | 3 | 4 | 2 | | | | 1 | 1 | | 0 | 1.60 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
1 | 4.00% |
|---|
| Considering new Interface | 25 |
0 | 0.00% |
|---|
| System Installed on time? | 25 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2582384 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2020 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| | 1 | 1 | | 2 | 2 | 7 | 2 | 7 | 7 | 7.05 | 7 |
|---|
| ILS Functionality | 21 |
| 1 | | | 1 | 2 | 4 | 6 | 6 | 1 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 22 |
| | | 1 | | 4 | | 6 | 6 | 5 | 7 | 7.18 | 8 |
|---|
| Electronic Functionality | 20 |
| | | | 2 | 4 | 3 | 6 | 3 | 2 | 7 | 6.50 | 7 |
|---|
| Company Satisfaction | 22 |
| | | | 1 | 2 | 3 | 2 | 5 | 9 | 9 | 7.59 | 8 |
|---|
| Support Satisfaction | 22 |
| | | | 1 | 1 | 2 | 3 | 5 | 10 | 9 | 7.82 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 21 |
1 | | 1 | | 1 | | 2 | 1 | 7 | 8 | 9 | 7.29 | 8 |
|---|
| Open Source Interest | 18 |
6 | 3 | 2 | 1 | | 2 | 2 | | 1 | | 0 | 2.78 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
2 | 9.09% |
|---|
| Considering new Interface | 22 |
0 | 0.00% |
|---|
| System Installed on time? | 22 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1831827 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 1 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 Carl.X Responses by Sector |
|---|
| Carl.X | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 14 | 7.00 |
0 | | 0 | | 0 | | 3 | | 6 | 7.67 | 4 | | 0 | | 1 | |
|---|
| ILSFunctionality | 14 | 6.86 |
0 | | 0 | | 0 | | 3 | | 6 | 7.33 | 4 | | 0 | | 1 | |
|---|
| PrintFunctionality | 13 | 7.92 |
0 | | 0 | | 0 | | 2 | | 6 | 8.17 | 4 | | 0 | | 1 | |
|---|
| ElectronicFunctionality | 12 | 6.25 |
0 | | 0 | | 0 | | 2 | | 6 | 6.67 | 3 | | 0 | | 1 | |
|---|
| SatisfactionCustomerSupport | 13 | 7.31 |
0 | | 0 | | 0 | | 2 | | 6 | 8.00 | 4 | | 0 | | 1 | |
|---|
| CompanyLoyalty | 14 | 7.50 |
0 | | 0 | | 0 | | 3 | | 6 | 7.83 | 4 | | 0 | | 1 | |
|---|
| 2019 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | 1 | | | 2 | | 5 | 3 | 3 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | 1 | | 1 | 2 | 5 | 4 | 1 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | 1 | 3 | 5 | 4 | 8 | 7.92 | 8 |
|---|
| Electronic Functionality | 12 |
| | | 1 | 1 | 1 | 3 | 4 | 1 | 1 | 7 | 6.25 | 7 |
|---|
| Company Satisfaction | 13 |
| | 1 | | | | | 3 | 7 | 2 | 8 | 7.46 | 8 |
|---|
| Support Satisfaction | 13 |
| | 1 | | | | 1 | 3 | 6 | 2 | 8 | 7.31 | 8 |
|---|
| Support Improvement | 13 |
| | | 1 | | 2 | 2 | 2 | 4 | 2 | 8 | 6.85 | 7 |
|---|
| Company Loyalty | 14 |
| | | | 1 | 1 | 2 | | 6 | 4 | 8 | 7.50 | 8 |
|---|
| Open Source Interest | 13 |
4 | 1 | 4 | | | | | 1 | 2 | 1 | 0 | 3.15 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
1 | 7.14% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
12 | 85.71% |
|---|
| Average Collection size: |
| 1063885 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| | 1 | | 1 | 2 | 6 | 1 | 3 | 2 | 6 | 6.31 | 6 |
|---|
| ILS Functionality | 16 |
| | 1 | | 3 | | 3 | 4 | 4 | 1 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 16 |
1 | | 1 | | | | 4 | 4 | 2 | 4 | 6 | 6.63 | 7 |
|---|
| Electronic Functionality | 15 |
| | 3 | | 1 | 2 | 4 | 3 | 1 | 1 | 6 | 5.47 | 6 |
|---|
| Company Satisfaction | 16 |
| | 1 | | 1 | 3 | 4 | | 4 | 3 | 6 | 6.50 | 6 |
|---|
| Support Satisfaction | 16 |
| | 2 | 1 | 1 | 2 | 3 | 4 | 1 | 2 | 7 | 5.81 | 6 |
|---|
| Support Improvement | 15 |
1 | | 1 | | 2 | 6 | 2 | | 2 | 1 | 5 | 5.13 | 5 |
|---|
| Company Loyalty | 16 |
| | 1 | | 1 | 3 | 1 | 1 | 4 | 5 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 16 |
8 | 2 | | 2 | 1 | | | 1 | 1 | 1 | 0 | 2.25 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
1 | 6.25% |
|---|
| Considering new Interface | 16 |
2 | 12.50% |
|---|
| System Installed on time? | 16 |
12 | 75.00% |
|---|
| Average Collection size: |
| 1386978 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
| | | | 2 | 1 | | 4 | 3 | 1 | 7 | 6.73 | 7 |
|---|
| ILS Functionality | 11 |
| | | | 1 | 1 | 1 | 4 | 3 | 1 | 7 | 6.91 | 7 |
|---|
| Print Functionality | 11 |
| | | | | 2 | | 2 | 6 | 1 | 8 | 7.36 | 8 |
|---|
| Electronic Functionality | 10 |
| | | 1 | | 1 | 3 | 3 | 2 | | 6 | 6.30 | 7 |
|---|
| Company Satisfaction | 11 |
| | 1 | | 1 | | 1 | 2 | 4 | 2 | 8 | 6.91 | 8 |
|---|
| Support Satisfaction | 10 |
| | | 3 | | | 1 | 3 | 2 | 1 | 3 | 6.10 | 7 |
|---|
| Support Improvement | 8 |
1 | | 1 | | 2 | | 1 | 1 | 1 | 1 | 4 | 5.00 | 6 |
|---|
| Company Loyalty | 10 |
| | 2 | | 1 | | | 1 | 3 | 3 | 8 | 6.60 | 8 |
|---|
| Open Source Interest | 11 |
5 | 1 | 3 | | | 1 | | | 1 | | 0 | 1.82 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 12 |
1 | 8.33% |
|---|
| Considering new Interface | 12 |
1 | 8.33% |
|---|
| System Installed on time? | 12 |
9 | 75.00% |
|---|
| Average Collection size: |
| 1229446 |
|---|
| Type | Count |
|---|
| Public | 11 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| | | | 1 | | | 5 | 1 | 2 | 7 | 7.22 | 7 |
|---|
| ILS Functionality | 9 |
| | | | 1 | | 3 | 4 | 1 | | 7 | 6.44 | 7 |
|---|
| Print Functionality | 8 |
| | | | | 2 | | 3 | 3 | | 7 | 6.88 | 7 |
|---|
| Electronic Functionality | 8 |
| | | 1 | | 2 | 1 | 4 | | | 7 | 5.88 | 7 |
|---|
| Company Satisfaction | 8 |
| | | | | 1 | 2 | 3 | | 2 | 7 | 7.00 | 7 |
|---|
| Support Satisfaction | 8 |
| | | | 1 | 1 | 1 | 2 | 2 | 1 | 7 | 6.75 | 7 |
|---|
| Support Improvement | 8 |
| | | | | 2 | 1 | 2 | 1 | 2 | 5 | 7.00 | 7 |
|---|
| Company Loyalty | 8 |
| | | | | 1 | 1 | 2 | | 4 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 8 |
6 | 2 | | | | | | | | | 0 | 0.25 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
1 | 10.00% |
|---|
| Considering new Interface | 10 |
1 | 10.00% |
|---|
| System Installed on time? | 10 |
8 | 80.00% |
|---|
| Average Collection size: |
| 1102392 |
|---|
| Type | Count |
|---|
| Public | 9 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| 1 | | | 2 | 2 | | 1 | 3 | | 8 | 5.56 | 5 |
|---|
| ILS Functionality | 9 |
| | 1 | | | 3 | 1 | 3 | 1 | | 5 | 5.78 | 6 |
|---|
| Print Functionality | 9 |
| | 1 | | | 1 | 3 | 1 | 2 | 1 | 6 | 6.33 | 6 |
|---|
| Electronic Functionality | 9 |
| 1 | | 1 | 3 | | 1 | 3 | | | 4 | 4.78 | 4 |
|---|
| Company Satisfaction | 9 |
1 | | | 1 | 1 | 1 | | 1 | 4 | | 8 | 5.67 | 7 |
|---|
| Support Satisfaction | 9 |
1 | | | 1 | | 2 | | 1 | 4 | | 8 | 5.78 | 7 |
|---|
| Support Improvement | 9 |
| 1 | | | 1 | 2 | 1 | 2 | 2 | | 5 | 5.67 | 6 |
|---|
| Company Loyalty | 9 |
2 | | | | 2 | 2 | | | 1 | 2 | 0 | 4.89 | 5 |
|---|
| Open Source Interest | 9 |
6 | 1 | 2 | | | | | | | | 0 | 0.56 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
7 | 70.00% |
|---|
| Considering new Interface | 10 |
4 | 40.00% |
|---|
| System Installed on time? | 10 |
6 | 60.00% |
|---|
| Average Collection size: |
| 1424795 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | | 1 | | 1 | 2 | 2 | | 7 | 6.67 | 7 |
|---|
| ILS Functionality | 6 |
| | | | | 2 | 1 | 2 | 1 | | 5 | 6.33 | 7 |
|---|
| Print Functionality | 6 |
| | | | 2 | | | 2 | 1 | 1 | 4 | 6.50 | 7 |
|---|
| Electronic Functionality | 6 |
| | | | 1 | 2 | | 2 | 1 | | 5 | 6.00 | 7 |
|---|
| Company Satisfaction | 6 |
| | | | | 2 | | 2 | 1 | 1 | 5 | 6.83 | 7 |
|---|
| Support Satisfaction | 5 |
| | | | 1 | | | | 4 | | 8 | 7.20 | 8 |
|---|
| Support Improvement | 5 |
| | | | | 2 | | 1 | 1 | 1 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 6 |
| | 1 | | | | | 2 | 1 | 2 | 7 | 7.00 | 8 |
|---|
| Open Source Interest | 6 |
3 | | | | | 1 | | 2 | | | 0 | 3.17 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
3 | 50.00% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
5 | 83.33% |
|---|
| Average Collection size: |
| 2391334 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | 1 | | 1 | 1 | 3 | 1 | 8 | 7.14 | 8 |
|---|
| ILS Functionality | 7 |
| | | | | 1 | 1 | 2 | 2 | 1 | 7 | 7.14 | 7 |
|---|
| Print Functionality | 6 |
| | | | | 1 | | | 4 | 1 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 7 |
| | | | 2 | | 2 | | 2 | 1 | 4 | 6.43 | 6 |
|---|
| Company Satisfaction | 7 |
| | | | 1 | 1 | | 1 | 3 | 1 | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | 2 | 1 | 1 | 1 | 2 | 5 | 7.00 | 7 |
|---|
| Support Improvement | 7 |
| | | | 2 | 2 | 1 | | 1 | 1 | 4 | 5.86 | 5 |
|---|
| Company Loyalty | 7 |
| | | | | 2 | | | 3 | 2 | 8 | 7.43 | 8 |
|---|
| Open Source Interest | 7 |
2 | 1 | 3 | | | 1 | | | | | 2 | 1.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
2 | 28.57% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| Average Collection size: |
| 1775618 |
|---|
| Type | Count |
|---|
| Public | 7 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | 3 | | 1 | 2 | 2 | | 4 | 6.00 | 7 |
|---|
| ILS Functionality | 8 |
| | | | | 2 | 3 | 2 | 1 | | 6 | 6.25 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| | | | 2 | 2 | | 2 | 1 | 1 | 4 | 6.13 | 7 |
|---|
| Support Satisfaction | 8 |
| | | | 2 | 1 | 1 | 2 | 2 | | 4 | 6.13 | 7 |
|---|
| Support Improvement | 8 |
| | | | | 4 | | 4 | | | 5 | 6.00 | 7 |
|---|
| Company Loyalty | 8 |
| | 1 | 2 | | 1 | | 2 | 1 | 1 | 3 | 5.50 | 7 |
|---|
| Open Source Interest | 8 |
2 | 1 | 1 | 2 | | | 1 | | | 1 | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
2 | 25.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 2662290 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 5 Responses for Carl.X in 2011 |
| 2 Responses for Carl.X in 2010 |
| 1 Responses for Carl.X in 2009 |
| 3 Responses for Carl.X in 2008 |
| 2 Responses for Carl.X in 2007 |
2022 : gen: 6.92 company 6.96 loyalty 7.00 support 7.00
2021 : gen: 6.92 company 7.12 loyalty 6.48 support 7.17
2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82
2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31
2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81
2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10
2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75
2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78
2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20
2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00
2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13
Comments (survey2019)
We are responding both for [...] (whose staff primarily use the Carl.X Client interface) and [...] (whose staff almost exclusively use the Carl.Connect Staff web interface)
Re: How effective is this product in managing your library's electronic resources? : We keep electronic resources out of the ILS - choosing instead to manage them within the discovery layer; therefore we didn't answer this question.
(Library type: Public; collection size: very large; ils satisfaction: 7)
Over the past year The Library Corporation reorganized the Denver office and Support model. We have experienced an overall improvement with response to our support needs and a strong development roadmap.
(Library type: Public; collection size: large; ils satisfaction: 7)
We're considering the effectiveness of CARL, and if it's worth moving on from the [...] provided ILS system as CARL as implemented currently does not meet the needs and requirements of our service community.
(Library type: Public; collection size: medium; ils satisfaction: 2)
TLC has a very responsive customer service orientation. However, they need to accelerate development efforts to bring the CARL X product up to modern ILS standards, particularly the staff client and Discovery interfaces.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Collection size includes both physical and e-materials.
(Library type: Public; collection size: very large; ils satisfaction: 8)
We are 18 months into transitioning from Sirsi-Dynix WorkFlows to CARL.x. We still struggle with expectations and legacy habits. Within the next 18 months, we expect our consortium[...] to migrate all member libraries from CARL.x to CARL connect for all circulation functions.
(Library type: Public; collection size: medium; ils satisfaction: 5)