Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Atriuum

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Atriuum Responses by Sector
AtriuumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS787.94 300628.033040
ILSFunctionality787.86 300627.903040
PrintFunctionality748.07 300588.103040
ElectronicFunctionality706.54 300566.543040
SatisfactionCustomerSupport758.17 200618.333030
CompanyLoyalty767.79 300607.883040



2019 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 1 1 3 4 10 25 34 97.948
ILS Functionality78 1 3 3 3 11 24 33 97.868
Print Functionality74 1 1 3 2 8 23 36 98.078
Electronic Functionality70 7 3 4 7 14 16 19 96.548
Company Satisfaction76 1 1 1 3 2 7 19 42 98.099
Support Satisfaction75 2 3 2 1 4 16 47 98.179
Support Improvement74 1 3 4 17 1 4 13 31 97.158
Company Loyalty76 2 1 4 2 5 8 8 46 97.799
Open Source Interest77 33 8 9 2 9 4 4 2 1 5 02.321

CategoryTotalYespercent
Considering new ILS79 45.06%
Considering new Interface79 33.80%
System Installed on time?79 7696.20%

Average Collection size: 52122

TypeCount
Public66
Academic3
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,00058
[3] 100,001-250,0007
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 1 2 5 7 12 28 46 97.908
ILS Functionality101 1 1 2 6 7 18 25 41 97.718
Print Functionality101 1 1 1 1 8 11 32 46 97.978
Electronic Functionality91 4 2 1 3 6 8 6 13 20 28 96.778
Company Satisfaction100 1 2 2 2 4 12 22 55 98.049
Support Satisfaction98 2 1 6 1 9 22 57 98.099
Support Improvement97 1 8 27 4 9 11 37 96.987
Company Loyalty99 2 1 4 1 3 3 3 13 17 52 97.609
Open Source Interest99 40 9 11 4 9 15 4 3 4 02.372

CategoryTotalYespercent
Considering new ILS101 65.94%
Considering new Interface101 10.99%
System Installed on time?101 9897.03%

Average Collection size: 40719

TypeCount
Public86
Academic1
School6
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00079
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 2 2 2 2 4 11 40 52 97.978
ILS Functionality115 1 3 2 1 5 12 48 43 87.908
Print Functionality114 2 1 1 2 2 3 9 40 54 97.988
Electronic Functionality106 6 1 2 2 6 6 6 20 26 31 96.878
Company Satisfaction115 2 2 3 2 13 33 60 98.089
Support Satisfaction114 1 2 2 2 2 6 31 68 98.259
Support Improvement104 3 8 15 6 12 14 46 97.338
Company Loyalty112 6 1 2 4 1 14 25 59 97.739
Open Source Interest112 54 9 6 7 15 6 5 7 2 1 02.111

CategoryTotalYespercent
Considering new ILS115 43.48%
Considering new Interface115 21.74%
System Installed on time?115 11297.39%

Average Collection size: 41608

TypeCount
Public95
Academic1
School11
Consortium0
Special0

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00089
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 2 3 2 3 16 32 43 97.918
ILS Functionality101 2 1 2 1 4 20 36 35 87.798
Print Functionality97 3 2 2 5 6 36 43 97.988
Electronic Functionality97 5 2 1 3 5 10 9 8 22 32 96.778
Company Satisfaction100 1 1 2 1 2 6 10 28 49 97.948
Support Satisfaction99 1 2 4 4 10 26 52 98.089
Support Improvement99 2 1 6 18 11 7 21 33 97.068
Company Loyalty98 1 1 1 1 1 6 5 9 22 51 97.849
Open Source Interest99 46 9 7 6 10 9 5 3 1 3 02.141

CategoryTotalYespercent
Considering new ILS102 87.84%
Considering new Interface102 21.96%
System Installed on time?102 9593.14%

Average Collection size: 35661

TypeCount
Public89
Academic0
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00083
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 1 2 1 4 2 9 22 39 53 97.748
ILS Functionality133 2 6 1 4 12 22 40 46 97.568
Print Functionality130 1 1 3 3 6 5 19 32 60 97.788
Electronic Functionality117 3 1 2 5 4 8 10 21 31 32 97.008
Company Satisfaction131 1 2 1 1 5 10 12 27 72 97.989
Support Satisfaction131 1 2 3 2 6 11 28 78 98.159
Support Improvement127 1 1 2 8 24 5 8 23 55 97.288
Company Loyalty130 5 3 2 2 3 5 8 13 28 61 97.408
Open Source Interest130 56 16 15 5 19 11 2 3 2 1 01.921

CategoryTotalYespercent
Considering new ILS138 85.80%
Considering new Interface138 42.90%
System Installed on time?138 12792.03%

Average Collection size: 14631666

TypeCount
Public121
Academic0
School12
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2014 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 1 5 9 39 64 99 98.068
ILS Functionality218 1 4 21 38 70 84 97.948
Print Functionality218 1 1 1 7 10 31 65 102 98.078
Electronic Functionality208 9 2 4 5 22 17 28 48 73 97.148
Company Satisfaction216 1 1 1 1 2 11 22 67 110 98.179
Support Satisfaction218 1 1 2 4 10 25 47 128 98.219
Support Improvement207 1 1 1 6 31 21 28 33 85 97.418
Company Loyalty213 4 1 2 1 4 10 17 18 41 115 97.829
Open Source Interest211 92 18 24 10 27 26 4 3 2 5 02.091

CategoryTotalYespercent
Considering new ILS223 31.35%
Considering new Interface223 31.35%
System Installed on time?223 21495.96%

Average Collection size: 31803

TypeCount
Public185
Academic1
School35
Consortium0
Special0

Size CategoryCount
[1] Under 10,00038
[2] 10,001-100,000170
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction221 1 1 1 1 1 5 10 31 66 104 98.048
ILS Functionality221 1 2 2 1 3 10 33 73 96 98.008
Print Functionality221 1 1 1 6 12 24 69 107 98.128
Electronic Functionality214 5 4 2 4 19 20 32 52 76 97.338
Company Satisfaction220 1 1 1 1 8 2 20 62 124 98.249
Support Satisfaction218 1 1 1 2 1 6 4 21 46 135 98.249
Support Improvement212 1 1 6 31 10 12 46 105 97.728
Company Loyalty217 3 1 3 9 12 17 45 127 98.089
Open Source Interest210 102 20 12 8 18 34 8 3 1 4 02.011

CategoryTotalYespercent
Considering new ILS229 31.31%
Considering new Interface229 20.87%
System Installed on time?229 21393.01%

Average Collection size: 43562

TypeCount
Public174
Academic2
School53
Consortium0
Special0

Size CategoryCount
[1] Under 10,00030
[2] 10,001-100,000169
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 1 4 2 11 24 41 48 97.758
ILS Functionality132 1 1 3 7 11 20 56 33 87.588
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction132 1 1 3 11 13 47 56 98.008
Support Satisfaction133 1 3 1 3 9 12 31 73 98.069
Support Improvement129 1 1 4 28 10 9 24 52 97.328
Company Loyalty133 3 3 2 10 8 17 26 64 97.638
Open Source Interest131 50 14 15 10 8 14 8 5 3 4 02.442

CategoryTotalYespercent
Considering new ILS136 53.68%
Considering new Interface136 10.74%
System Installed on time?136 13095.59%

Average Collection size: 38878

TypeCount
Public128
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,000121
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 3 1 8 8 11 97.638
ILS Functionality32 2 2 2 8 12 6 87.388
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 1 3 3 12 11 87.728
Support Satisfaction30 2 3 1 2 9 13 97.738
Support Improvement31 2 8 2 5 7 7 56.907
Company Loyalty31 1 5 2 5 8 10 97.428
Open Source Interest32 9 7 2 2 5 3 1 2 1 02.632

CategoryTotalYespercent
Considering new ILS32 00.00%
Considering new Interface32 00.00%
System Installed on time?32 3093.75%

Average Collection size: 49962

TypeCount
Public28
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 2 5 9 4 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 1 5 8 7 87.438
Support Satisfaction23 1 1 1 4 7 9 97.618
Support Improvement21 1 8 1 1 5 5 56.577
Company Loyalty23 1 2 1 2 10 7 87.358
Open Source Interest22 10 4 4 1 2 1 01.681

CategoryTotalYespercent
Considering new ILS24 14.17%
Considering new Interface24 00.00%
System Installed on time?24 2395.83%

Average Collection size: 26832

TypeCount
Public20
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction55 1 1 3 4 13 14 19 97.538
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction55 1 2 1 3 2 9 16 21 97.568
Support Satisfaction55 1 1 1 1 1 1 4 5 18 22 97.568
Support Improvement53 1 1 1 1 14 3 7 13 12 56.747
Company Loyalty54 3 1 2 1 1 1 3 10 10 22 97.098
Open Source Interest53 15 7 4 5 3 10 2 2 2 3 03.043

CategoryTotalYespercent
Considering new ILS56 610.71%
Considering new Interface56 23.57%
System Installed on time?56 4885.71%





2008 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 1 3 97.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 1 2 3 97.578
Support Satisfaction6 1 1 2 2 87.508
Support Improvement0 not applicable
Company Loyalty7 1 1 2 1 2 76.867
Open Source Interest6 3 2 1 12.172

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 571.43%





2007 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 2 1 86.408
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 2 2 76.177
Support Satisfaction6 1 1 2 1 1 65.836
Support Improvement0 not applicable
Company Loyalty6 1 1 1 2 1 85.838
Open Source Interest6 2 3 1 11.501

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 116.67%




2019 : gen: 7.94 company 8.09 loyalty 7.79 support 8.17

2018 : gen: 7.90 company 8.04 loyalty 7.60 support 8.09

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments (survey2019)

We are very satisfied with Atriuum! Their customer service is fast and efficient and willing to go the extra mile to help with any issues. They provide thorough training and are happy to answer questions at any time! (Library type: Public; collection size: small; ils satisfaction: 8)

Not on the questions We are now being hosted by our ILS, no servers to maintain. (Library type: Public; collection size: very small; ils satisfaction: 8)

Atriuum has served us well and we will continue to use them. They are progressive in their development of new modules. (Library type: Public; collection size: medium; ils satisfaction: 9)

1.0 for question - How effective is this product in managing your library's electronic resources? Atriuum is very effective electronic management system, we just don't have our own electronic resources, they are all through the Maine State Library. 2.0 for question - Where does this library direct most of its ILS support issues? all support is done through Atriuum or staff only. 3.0 We are extremely happy with Atriuum. Their support is excellent and extremely easy to use and maintain. The reports are perfect and easily customized. Switching to them was the best decision we ever made. (Library type: Public; collection size: small; ils satisfaction: 9)

We have had so few requests for ILS that when a request is made, we usually purchase the item for the patron. (Library type: Public; collection size: small)

Book Systems has grown significantly in the last few years to meet our needs. I must say they listen to what we need software-wise as well as service to patrons, and they are very quick to respond. If there is a glitch we contact them and they work hard to get to the solution. I like that they are smaller and they still count customer service as their number one priority. (Library type: Public; collection size: medium; ils satisfaction: 9)

We have been with Atriuum /Booksystems since 2008 and find that for the price, they are very responsive to the market and libraries needs. Also they are very responsive to individual customer needs. (Library type: Public; collection size: small; ils satisfaction: 8)

I don't know what ILS is or anything about it. I love Atriuum and will not consider any/or book system. (Library type: Public; collection size: very small; ils satisfaction: 8)

VERY VERY SATISIFIED WITH BOOKSYSTEMS(CONCOURSE) (Library type: Public; collection size: small; ils satisfaction: 9)

I would not use another ILS vendor. I have migrated three library systems to Atriuum. (Library type: Public; collection size: medium; ils satisfaction: 9)

It is helpful when adding new materials, if most of the data can be added with the ISBN. Most DVDs willnot add to the (Library type: Public; collection size: very small; ils satisfaction: 7)

I rarely need customer support. When I do, it is the best. And I'm still finding "goodies" from the last upgrade. I noticed that the company profile states that Book Systems works with school and small public libraries. This program is very intuitive (feels like librarians did the coding) and would be suitable for a large public library. (Library type: Public; collection size: small; ils satisfaction: 9)

We began using Atriuum, an open source ILS product in June of 2019 and have answered accordingly. (Library type: Public; collection size: small; ils satisfaction: 9)

The questions that have no answers is because 1. we don't use it to manage eletronic resources 2. the customer support is as it always is - wonderful (Library type: Public; collection size: small; ils satisfaction: 9)

That number of library collection items includes items that are used only for Dual Enrollment students. Atriuum support has been really helpful with finding ways to implement reports. (Library type: Academic; collection size: very small; ils satisfaction: 9)

Atriuums customer service is above and beyond. When they found out I was a new director at the library (through name changing processes) they offered a one on one hour long training of their software which has benefited me immensely. They have wonderful phone customer service as well. They take their time to make sure you get the results you need from the software. We've never had the software go "down" or out of service, and all updates are announced and done outside of library hours. Very happy customers. (Library type: Public; collection size: small; ils satisfaction: 9)

Since becoming Director, I have been pleased with the reliability of Atrium. Any problems we ever encounter, the Customer Service people can get us to the correct person to fix the problem. The questions concerning "Print and Electronic" I have rated as 0, as we do not use it for that. It is not a negative response. (Library type: Public; collection size: small; ils satisfaction: 9)

Customer service is great. Once in a while we have a glitch where the book we checked in didn't actually check in, but other than that we have been pretty happy. Cataloging is really easy with this system. (Library type: School; collection size: very small; ils satisfaction: 8)

Overall, we are satisfied with the level of support from Booksys in customer services. While it does not have everything we want, they do listen and try to incorporate our suggestions when they update their services. (Library type: Public; collection size: small; ils satisfaction: 7)

It's not the most user friendly check out system I've ever used but the reports generated are easy and the customer service is excellent. (Library type: Public; collection size: small; ils satisfaction: 5)

We'd like to see improvements in the way Atriuum handles electronic resources. Support is good for certain types of issues, but for some more complex issues we still have unresolved cases. (Library type: Public; collection size: medium; ils satisfaction: 6)

Just migrated to this system in December 2019 (Library type: Public; collection size: medium; ils satisfaction: 4)

*items in collection does not include electronic items shared through our consortium using OverDrive. (Library type: Public; collection size: medium; ils satisfaction: 8)

n/a (Library type: Public; collection size: small; ils satisfaction: 8)

ILS