Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Apollo

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Apollo Responses by Sector
ApolloallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1008.48 000998.470001
ILSFunctionality988.26 000978.250001
PrintFunctionality998.43 000988.430001
ElectronicFunctionality977.96 000967.960001
SatisfactionCustomerSupport998.61 000988.600001
CompanyLoyalty948.21 000938.200001



2019 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 10 26 62 98.489
ILS Functionality98 1 1 4 11 30 51 98.269
Print Functionality99 2 1 9 27 60 98.439
Electronic Functionality97 3 1 2 2 12 31 46 97.968
Company Satisfaction100 2 3 23 72 98.659
Support Satisfaction99 2 2 2 21 72 98.619
Support Improvement95 2 15 5 8 16 49 97.779
Company Loyalty94 1 1 7 2 4 18 61 98.219
Open Source Interest94 47 4 14 2 2 11 7 3 1 3 02.121

CategoryTotalYespercent
Considering new ILS102 21.96%
Considering new Interface102 10.98%
System Installed on time?102 9189.22%

Average Collection size: 36611

TypeCount
Public101
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00091
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 2 11 31 67 98.449
ILS Functionality112 1 5 11 40 55 98.288
Print Functionality111 2 1 2 2 11 30 63 98.209
Electronic Functionality110 1 4 7 17 37 44 97.948
Company Satisfaction109 1 1 8 19 80 98.619
Support Satisfaction109 1 1 2 8 21 76 98.519
Support Improvement109 1 1 6 17 6 9 21 48 97.448
Company Loyalty110 2 3 11 21 73 98.459
Open Source Interest106 58 9 9 5 9 10 4 1 1 01.590

CategoryTotalYespercent
Considering new ILS112 32.68%
Considering new Interface112 21.79%
System Installed on time?112 10997.32%

Average Collection size: 34660

TypeCount
Public109
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,00011
[2] 10,001-100,00096
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 6 32 87 98.519
ILS Functionality130 1 1 4 13 48 63 98.278
Print Functionality131 2 1 2 3 5 6 33 79 98.199
Electronic Functionality130 3 2 3 6 12 40 64 97.998
Company Satisfaction131 2 2 8 25 94 98.569
Support Satisfaction129 1 1 1 1 8 19 98 98.579
Support Improvement124 1 1 3 25 4 9 20 61 97.568
Company Loyalty130 1 1 2 3 10 16 97 98.509
Open Source Interest130 73 9 15 7 12 8 1 2 1 2 01.490

CategoryTotalYespercent
Considering new ILS134 00.00%
Considering new Interface134 21.49%
System Installed on time?134 12794.78%

Average Collection size: 31609

TypeCount
Public133
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10296.23%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10794.69%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2019 : gen: 8.48 company 8.65 loyalty 8.21 support 8.61

2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51

2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments (survey2019)

Biblionix is trusted, reliable and easy to use for staff and for the population that we serve. Super customer service. Couldn't be happier with this product. (Library type: Public; collection size: medium; ils satisfaction: 9)

Biblionix Apollo continues to be an exceptional product offering excellent value for money. (Library type: Public; collection size: small; ils satisfaction: 9)

This our fifth year using Apollo and we continue to be very satisfied with the product and customer support. Apollo continues to the the best ILS on the market for our library. (Library type: Public; collection size: small; ils satisfaction: 9)

have used open source in the past. will never do so again during my tenure. too clunky. linux-based. no support. no local IT depts will work with linux. no interest in hosting a server again. (Library type: Public; collection size: small; ils satisfaction: 8)

I'm not able to get reports easily for the data that I want to analyze. It's not a user-friendly system. (Library type: Public; collection size: small; ils satisfaction: 7)

The employees at Biblionix are amazingly receptive and responsive to ideas and input from libraries. (Library type: Public; collection size: small; ils satisfaction: 9)

This company is GREAT at customer service and implementing new ideas and requests. (Library type: Public; collection size: small; ils satisfaction: 8)

Note: number of items in library's collection expanded to include digital materials. (Library type: Public; collection size: medium; ils satisfaction: 8)

We love that every library has the same system release (Apollo), so the vendor staff know the product completely. Biblionix is responsive to user suggestions and push updates based on user suggestions. They have great customer service and are very prompt in their response. (Library type: Public; collection size: medium; ils satisfaction: 8)

We transitioned to Apollo in April 2019. There are a few things we would like to work with Apollo on to make our catalog better for our patrons. For example, how somethings are displayed in the catalog and adding certain fields we would like to add to our patrons accounts. Overall, we have been happier with the transition and our patrons have liked the new catalog and the new notification features. The new catalog setup has been an adjustment for some of the staff. (Library type: Public; collection size: medium; ils satisfaction: 8)

Regarding the product itself: the only thing that I preferred about our previous ILS is that each item number and member number were clickable so that when I opened a member's circ log, I could click on the item number to see its record. From the problem log, I could click on the member number to bring up their page to see who has the book, etc. Also, our digital catalog clutters up our catalog search- I'd really like to see a button to click to search just the physical catalog or just the digital. Customer support has been just fine from the vendor. (Library type: Public; collection size: small; ils satisfaction: 8)

We tried Ebsco Discovery for three years. Our community did not embrac it. (Library type: Public; collection size: medium; ils satisfaction: 9)

We have enjoyed the ability to tailor the features of Apollo to our library (especially as regards to the functions with our other consortium members). There are a few things that can be implemented to increase the ease of use for the librarians but we have submitted those ideas/questions to the ILS and waiting for a response from them. (Library type: Public; collection size: small; ils satisfaction: 8)

Biblionix is regularly updating and adding new features to Apollo that reflect the needs of small libraries and based on feedback and requests from their customers. I can't recommend it enough. (Library type: Public; collection size: small; ils satisfaction: 8)

[...] (Library type: Public; collection size: small; ils satisfaction: 9)

[...] (Library type: Public; collection size: small; ils satisfaction: 9)

We are a stand alone city library that has a consortium borrowing agreement with other [...] Libraries and are currently considering joining/helping form an ILS consortium to create a shared catalog. We are happy with Apollo and were not considering changing ILS's, but would consider doing so in the interest of the [...] consortium. (Library type: Public; collection size: medium; ils satisfaction: 7)

Biblioniox itself is a very robust software and the support has been phenomenal. (Library type: Public; collection size: small; ils satisfaction: 9)

I love our Apollo/Biblionix ILS - I would recommend it to everyone. So easy to use. (Library type: Public; collection size: small; ils satisfaction: 9)

I just started working here and have had no other library experience I'm not even sure how to answer most of these questions. I'm not even sure what all of this is??? (Library type: Public; collection size: very small; ils satisfaction: 8)

We are very happy with Apollo/Biblionix. They have been wonderful to work with, provide helpful improvements to their system from time to time and take great care of us when we need tech support. (Library type: Public; collection size: small; ils satisfaction: 9)

The product is pretty easy to use and the customer service is helpful. The consideration of moving to MILS is to be a part of a larger group to share with. (Library type: Public; collection size: small; ils satisfaction: 7)

ILS