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Statistical Report for Alto

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 Alto Responses by Sector
AltoallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS154.87 54004000
ILSFunctionality155.00 54004000
PrintFunctionality156.00 54004000
ElectronicFunctionality153.80 54004000
SatisfactionCustomerSupport153.73 54004000
CompanyLoyalty143.71 54004000



2019 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 4 1 3 3 2 1 34.875
ILS Functionality15 1 3 3 6 1 1 65.006
Print Functionality15 1 4 3 4 2 1 46.006
Electronic Functionality15 1 2 4 4 2 1 1 33.804
Company Satisfaction15 1 1 1 3 4 1 3 1 43.874
Support Satisfaction15 2 2 1 1 2 3 2 2 53.734
Support Improvement15 3 2 3 2 2 2 1 03.273
Company Loyalty14 1 1 2 3 4 3 53.715
Open Source Interest14 3 2 1 3 1 1 1 1 1 03.644

CategoryTotalYespercent
Considering new ILS15 746.67%
Considering new Interface15 16.67%
System Installed on time?15 1280.00%

Average Collection size: 416779

TypeCount
Public5
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 3 1 75.004
ILS Functionality9 1 1 1 2 4 75.786
Print Functionality9 1 1 4 2 1 76.787
Electronic Functionality8 2 3 2 1 33.383
Company Satisfaction9 1 1 2 1 2 2 34.445
Support Satisfaction9 1 3 1 3 1 24.334
Support Improvement9 3 1 1 1 1 1 1 02.332
Company Loyalty9 1 1 1 3 2 1 44.334
Open Source Interest8 2 1 1 1 1 1 1 03.885

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 777.78%

Average Collection size: 237057

TypeCount
Public2
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 4 3 2 66.507
ILS Functionality10 1 5 2 1 1 66.606
Print Functionality10 1 2 2 3 2 86.808
Electronic Functionality10 1 3 2 1 3 45.205
Company Satisfaction9 1 2 2 4 75.676
Support Satisfaction9 1 1 1 1 3 2 75.787
Support Improvement10 1 3 5 1 54.705
Company Loyalty10 1 2 5 2 76.807
Open Source Interest10 3 3 2 1 1 02.701

CategoryTotalYespercent
Considering new ILS10 110.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 306079

TypeCount
Public3
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 1 2 1 2 4 4 1 2 65.886
ILS Functionality17 1 2 2 2 4 3 3 65.536
Print Functionality17 1 1 2 1 5 6 1 86.357
Electronic Functionality17 2 2 3 1 3 3 1 1 1 34.355
Company Satisfaction17 2 4 3 2 5 1 86.066
Support Satisfaction17 1 2 1 1 3 4 4 1 75.887
Support Improvement17 1 1 3 4 3 3 2 55.245
Company Loyalty17 2 1 3 2 5 2 2 76.127
Open Source Interest17 4 2 5 2 3 1 22.592

CategoryTotalYespercent
Considering new ILS17 741.18%
Considering new Interface17 00.00%
System Installed on time?17 1588.24%

Average Collection size: 293885

TypeCount
Public7
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0004
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 2 1 2 2 6 1 2 75.887
ILS Functionality16 2 1 1 1 5 3 2 1 65.636
Print Functionality16 1 1 1 3 3 5 2 86.757
Electronic Functionality16 3 1 1 3 2 4 2 64.005
Company Satisfaction16 1 1 1 1 4 3 3 2 65.947
Support Satisfaction16 1 1 2 1 7 2 2 76.507
Support Improvement15 1 1 2 5 2 3 1 54.735
Company Loyalty16 2 1 1 2 4 3 3 76.137
Open Source Interest16 4 5 1 3 1 1 1 22.752

CategoryTotalYespercent
Considering new ILS16 637.50%
Considering new Interface16 16.25%
System Installed on time?16 16100.00%

Average Collection size: 367561

TypeCount
Public6
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 3 3 2 8 1 75.897
ILS Functionality18 2 1 1 4 2 5 3 75.676
Print Functionality18 1 1 2 9 5 76.787
Electronic Functionality18 1 2 3 2 2 3 1 4 73.944
Company Satisfaction18 4 3 3 6 2 75.946
Support Satisfaction18 2 1 2 3 5 5 76.177
Support Improvement18 1 3 2 3 2 4 1 2 75.336
Company Loyalty18 1 4 2 3 5 2 1 75.566
Open Source Interest17 6 1 3 1 4 1 1 02.182

CategoryTotalYespercent
Considering new ILS19 1052.63%
Considering new Interface19 210.53%
System Installed on time?19 19100.00%

Average Collection size: 518649

TypeCount
Public7
Academic12
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2013 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 3 7 3 76.507
ILS Functionality16 2 1 1 4 3 4 1 66.317
Print Functionality15 1 1 2 10 1 87.608
Electronic Functionality16 1 2 3 4 3 2 1 54.815
Company Satisfaction16 2 1 1 4 4 4 66.197
Support Satisfaction16 1 2 1 5 3 4 66.196
Support Improvement16 1 1 2 5 3 3 1 55.315
Company Loyalty16 1 1 2 3 5 3 1 76.447
Open Source Interest16 4 1 4 3 1 3 02.312

CategoryTotalYespercent
Considering new ILS16 531.25%
Considering new Interface16 16.25%
System Installed on time?16 1487.50%

Average Collection size: 456542

TypeCount
Public7
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0002
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 2 7 5 1 65.746
ILS Functionality19 1 5 2 4 5 2 35.376
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction19 3 2 4 5 1 4 65.586
Support Satisfaction19 1 3 3 6 2 4 65.896
Support Improvement19 2 6 6 1 3 1 45.055
Company Loyalty19 2 2 1 3 7 3 1 65.266
Open Source Interest17 1 3 7 1 3 1 1 22.652

CategoryTotalYespercent
Considering new ILS19 631.58%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 523931

TypeCount
Public9
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


1 Responses for Alto in 2011

0 Responses for Alto in 2010

0 Responses for Alto in 2009

0 Responses for Alto in 2008

0 Responses for Alto in 2007

2019 : gen: 4.87 company 3.87 loyalty 3.71 support 3.73

2018 : gen: 5.00 company 4.44 loyalty 4.33 support 4.33

2017 : gen: 6.50 company 5.67 loyalty 6.80 support 5.78

2016 : gen: 5.88 company 6.06 loyalty 6.12 support 5.88

2015 : gen: 5.88 company 5.94 loyalty 6.13 support 6.50

2014 : gen: 5.89 company 5.94 loyalty 5.56 support 6.17

2013 : gen: 6.50 company 6.19 loyalty 6.44 support 6.19

2012 : gen: 5.74 company 5.58 loyalty 5.26 support 5.89

Comments (survey2019)

Support continues to get worse. (Library type: Public; collection size: medium; ils satisfaction: 5)

In relation to our Library Tender, we have spoken to Exlibris about Alma and are quite interested in this product. We have spoken to institutions that have Koha and Sierra also. (Library type: Academic; collection size: medium; ils satisfaction: 2)

At present no one system stands out as better than the rest. Open source generally as issues of support which would be a concern for this library as we required the product to be hosted and would struggle with technical support. We have recently moved to a fully managed assisted support service for LMS this had improved the customer support service we get, at at higher service cost per year. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We're happy with our library management system, it meets our needs in terms of cataloguing, access to Marc record as well as library catalogue for our library users. However, customer support takes increasing amount of time to reply to enquiries and resolve the problems. (Library type: Academic; collection size: medium; ils satisfaction: 8)

Same supplier for over 20 years. Financial restraints mean we cannot consider moving at present (indicative costs from alternative vendors are greater than current costs). (Library type: Academic; collection size: large; ils satisfaction: 6)

recent changes at current supplier have worsened their customer service (Library type: Public; collection size: large; ils satisfaction: 7)

Support has deteriorated considerably since the company (Talis) was taken over by Capita. Development deadlines never seem to be met any more and the product is (Library type: Public; collection size: medium; ils satisfaction: 3)

Poor integration with the student records and Inability to delete data from the system without complex scripting processes causes the system to be slow, inaccurate, and difficult to navigate. Its outdated records management causes multiple displays at the discovery level and a poor student experience. Alto doesn’t support effective management of e-resources life-cycle. Its inability to provide granular statistics at School/Course level on borrowing, reservation and inter-lending activity is another drawback in its functionality. (Library type: Academic; collection size: medium; ils satisfaction: 3)

ILS