The following table presents the 2019 results according to the type and size of the library.
| 2019 Accessit Library Responses by Sector | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Accessit Library | all | Academic | Public | School | Consortium | |||||||||||||
| small | medium | large | small | medium | large | |||||||||||||
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | |
| SatisfactionLevelILS | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | |||||||||
| ILSFunctionality | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | |||||||||
| PrintFunctionality | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | |||||||||
| ElectronicFunctionality | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | |||||||||
| SatisfactionCustomerSupport | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | |||||||||
| CompanyLoyalty | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | |||||||||
We have been extremely happy with Accessit. The service and training is the best we have ever had. The company has many former librarians on staff so they understand our needs and have even offered valid suggestions that we did not think of. We have some glitches with our online resources but are working through those. We also may have a problem with the EBSCO Discovery service and may look into the federated search that Accessit offers if we have to pay too much for EBSCO to reconnect us. While we looked at an open source product, we don't have the expertise or staffing to implement one. (Library type: School; collection size: small; ils satisfaction: 9)
This is our first year with Accessit and so far we are very happy with it. I still need to learn some of its functions in order for it to really work to its capabilities. (Library type: School; collection size: small; ils satisfaction: 8)
We migrated to Accessit Library during the summer of 2019 and are glad we did. Their support is absolutely top notch! I wholeheartedly recommend them for any small library looking for an excellent price point, amazing customer service, and a solution to everyday library problems. (Library type: Academic; collection size: medium; ils satisfaction: 9)
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