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Statistical Report for ALEPH 500

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 ALEPH 500 Responses by Sector
ALEPH 500allAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS605.75 135.85186.11125.7511003
ILSFunctionality595.54 136.23185.89114.6411003
PrintFunctionality607.20 137.62187.56127.0811003
ElectronicFunctionality603.65 134.15184.11122.6711003
SatisfactionCustomerSupport566.23 126.75175.65116.4511003
CompanyLoyalty606.40 135.92186.22126.8311003



2019 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction60 2 7 4 13 7 19 8 75.756
ILS Functionality59 1 4 6 4 12 10 13 8 1 75.546
Print Functionality60 1 1 7 6 13 19 13 87.208
Electronic Functionality60 5 9 9 8 5 8 9 3 3 1 13.653
Company Satisfaction58 1 2 2 5 6 12 20 6 4 76.147
Support Satisfaction56 1 3 3 2 5 13 12 14 3 86.237
Support Improvement55 1 1 3 3 10 26 1 6 3 1 54.855
Company Loyalty60 2 3 3 1 2 7 6 7 17 12 86.407
Open Source Interest60 18 7 3 4 5 6 6 5 6 03.824

CategoryTotalYespercent
Considering new ILS60 4676.67%
Considering new Interface60 1626.67%
System Installed on time?60 4676.67%

Average Collection size: 2376796

TypeCount
Public2
Academic45
School0
Consortium3
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00010
[3] 100,001-250,0004
[4] 250,001-1,000,00022
[5] 1,000,001-10,000,00012
[6] over 10,000,0013



2018 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction64 1 2 4 7 9 14 18 7 2 75.846
ILS Functionality64 1 5 7 9 11 9 11 7 4 55.415
Print Functionality63 1 2 1 6 5 19 18 11 77.117
Electronic Functionality63 8 6 9 11 9 5 8 3 2 2 33.513
Company Satisfaction62 1 1 4 9 9 10 15 10 3 75.906
Support Satisfaction62 2 2 1 1 9 6 12 13 11 5 75.956
Support Improvement60 3 5 1 14 20 1 7 7 2 54.975
Company Loyalty64 3 1 3 7 7 2 13 8 20 96.637
Open Source Interest59 24 3 6 8 5 1 6 1 5 02.932

CategoryTotalYespercent
Considering new ILS64 4875.00%
Considering new Interface64 1726.56%
System Installed on time?64 5585.94%

Average Collection size: 1547287

TypeCount
Public6
Academic44
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00015
[3] 100,001-250,00011
[4] 250,001-1,000,00015
[5] 1,000,001-10,000,00016
[6] over 10,000,0011



2017 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction118 2 3 4 4 12 19 20 36 17 1 75.796
ILS Functionality118 2 3 7 5 20 18 21 23 15 4 75.476
Print Functionality116 2 1 3 5 7 10 35 39 14 86.977
Electronic Functionality115 12 12 22 12 10 22 8 13 4 23.593
Company Satisfaction115 3 2 2 4 7 11 19 38 23 6 76.257
Support Satisfaction113 2 1 6 5 8 15 12 34 20 10 76.157
Support Improvement113 3 2 3 3 20 46 13 14 5 4 55.125
Company Loyalty113 4 3 5 3 2 12 11 22 18 33 96.657
Open Source Interest113 41 13 7 9 13 10 8 4 4 4 02.652

CategoryTotalYespercent
Considering new ILS118 7966.95%
Considering new Interface118 2016.95%
System Installed on time?118 9479.66%

Average Collection size: 1720212

TypeCount
Public8
Academic82
School0
Consortium6
Special5

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00023
[3] 100,001-250,00020
[4] 250,001-1,000,00030
[5] 1,000,001-10,000,00031
[6] over 10,000,0014



2016 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 5 10 8 15 35 31 15 8 65.956
ILS Functionality129 1 8 12 13 11 27 32 16 9 75.856
Print Functionality128 2 4 4 5 6 17 27 39 24 86.967
Electronic Functionality126 10 15 21 16 12 21 15 9 6 1 23.714
Company Satisfaction128 1 7 6 9 15 19 37 24 10 76.247
Support Satisfaction127 2 3 4 3 10 16 22 32 23 12 76.207
Support Improvement127 1 3 4 21 51 17 7 16 7 55.505
Company Loyalty127 4 4 3 5 10 14 15 16 23 33 96.447
Open Source Interest128 40 12 18 13 15 7 8 2 5 8 02.782

CategoryTotalYespercent
Considering new ILS130 8565.38%
Considering new Interface130 1511.54%
System Installed on time?130 11084.62%

Average Collection size: 1481089

TypeCount
Public9
Academic95
School1
Consortium3
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00029
[3] 100,001-250,00013
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00032
[6] over 10,000,0014



2015 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 3 5 4 11 14 23 26 21 2 75.866
ILS Functionality110 4 7 3 6 17 30 25 15 3 65.806
Print Functionality110 1 1 2 5 1 11 14 22 39 14 86.867
Electronic Functionality107 12 12 11 12 17 15 10 10 7 1 43.814
Company Satisfaction108 2 4 7 7 12 19 30 21 6 76.167
Support Satisfaction109 1 2 5 6 7 14 20 24 23 7 76.086
Support Improvement105 2 4 4 15 35 16 12 11 6 55.515
Company Loyalty106 4 5 4 8 15 11 20 19 20 76.297
Open Source Interest109 29 17 14 6 11 13 7 5 4 3 02.832

CategoryTotalYespercent
Considering new ILS114 6355.26%
Considering new Interface114 1311.40%
System Installed on time?114 9885.96%

Average Collection size: 2504333

TypeCount
Public7
Academic85
School0
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00021
[3] 100,001-250,00022
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00030
[6] over 10,000,0015



2014 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 8 6 9 11 22 50 21 12 76.357
ILS Functionality139 8 5 9 9 30 37 25 16 76.447
Print Functionality137 7 3 12 38 52 25 87.468
Electronic Functionality137 6 5 10 11 19 32 24 16 7 7 54.885
Company Satisfaction138 3 8 5 6 17 20 32 31 16 76.377
Support Satisfaction138 2 4 6 3 11 14 15 38 27 18 76.337
Support Improvement135 2 2 1 4 21 48 16 14 9 18 55.695
Company Loyalty138 6 4 4 6 10 9 17 32 19 31 76.327
Open Source Interest136 33 25 20 4 11 16 9 14 2 2 02.852

CategoryTotalYespercent
Considering new ILS140 6445.71%
Considering new Interface140 1812.86%
System Installed on time?140 11783.57%

Average Collection size: 1305573

TypeCount
Public15
Academic103
School0
Consortium2
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00039
[5] 1,000,001-10,000,00034
[6] over 10,000,0013



2013 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction96 1 3 2 5 5 10 12 36 16 6 76.237
ILS Functionality96 3 4 1 5 11 12 31 24 5 76.417
Print Functionality96 2 1 2 1 5 6 24 44 11 87.238
Electronic Functionality96 4 11 9 8 14 15 14 16 4 1 74.395
Company Satisfaction96 1 3 6 3 6 7 17 24 24 5 76.157
Support Satisfaction96 1 4 3 3 10 9 15 19 24 8 86.167
Support Improvement94 1 3 4 6 7 39 10 10 8 6 55.325
Company Loyalty96 7 2 5 1 8 6 10 21 16 20 76.177
Open Source Interest94 22 12 15 9 6 11 4 7 4 4 03.072

CategoryTotalYespercent
Considering new ILS99 4040.40%
Considering new Interface99 2121.21%
System Installed on time?99 8484.85%

Average Collection size: 1419886

TypeCount
Public2
Academic68
School0
Consortium3
Special5

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00018
[6] over 10,000,0013



2012 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 1 3 6 7 12 25 48 23 5 76.367
ILS Functionality130 1 5 2 8 12 24 42 30 6 76.467
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 4 8 11 15 22 37 26 5 76.127
Support Satisfaction129 1 2 7 13 7 14 23 33 23 6 75.896
Support Improvement126 2 2 4 5 17 40 17 16 18 5 55.525
Company Loyalty129 7 5 3 3 5 18 16 26 28 18 86.167
Open Source Interest128 34 16 13 12 6 15 13 10 7 2 03.123

CategoryTotalYespercent
Considering new ILS133 4634.59%
Considering new Interface133 3627.07%
System Installed on time?133 10679.70%

Average Collection size: 10677748

TypeCount
Public5
Academic92
School1
Consortium7
Special7

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00012
[3] 100,001-250,00019
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00036
[6] over 10,000,0013



2011 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 1 2 3 7 12 11 22 47 27 7 76.277
ILS Functionality135 3 8 9 10 9 15 41 31 9 76.207
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction139 2 2 7 8 12 12 24 38 21 13 76.067
Support Satisfaction138 3 1 7 7 10 16 20 40 22 12 76.097
Support Improvement139 2 2 4 7 16 51 14 13 15 15 55.615
Company Loyalty137 9 10 3 5 6 24 10 21 30 19 85.797
Open Source Interest139 32 14 20 7 13 20 16 6 3 8 03.323

CategoryTotalYespercent
Considering new ILS140 3625.71%
Considering new Interface140 4532.14%
System Installed on time?140 10877.14%

Average Collection size: 1515109

TypeCount
Public8
Academic102
School1
Consortium5
Special6

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00023
[3] 100,001-250,00019
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00034
[6] over 10,000,0014



2010 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction105 1 1 7 3 12 18 39 20 4 76.417
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction104 1 4 6 10 18 14 31 16 4 75.976
Support Satisfaction104 2 7 5 7 14 21 20 25 3 85.966
Support Improvement103 6 1 3 14 43 12 6 9 9 55.335
Company Loyalty103 6 4 5 6 17 9 22 15 19 75.987
Open Source Interest103 16 18 10 10 10 17 8 6 5 3 13.403

CategoryTotalYespercent
Considering new ILS106 2018.87%
Considering new Interface106 6359.43%
System Installed on time?106 8983.96%

Average Collection size: 1854711

TypeCount
Public4
Academic76
School0
Consortium4
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00016
[3] 100,001-250,00013
[4] 250,001-1,000,00025
[5] 1,000,001-10,000,00029
[6] over 10,000,0012



2009 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 2 2 1 7 7 16 26 37 31 4 76.267
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction131 4 1 5 4 11 20 20 35 25 6 76.007
Support Satisfaction132 4 2 5 4 12 24 27 23 20 11 65.866
Support Improvement123 3 1 2 3 14 43 19 16 11 11 55.675
Company Loyalty132 11 5 5 6 7 11 13 26 31 17 85.897
Open Source Interest131 30 10 11 12 12 15 16 15 3 7 03.664

CategoryTotalYespercent
Considering new ILS135 1611.85%
Considering new Interface135 6145.19%
System Installed on time?135 10577.78%





2008 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction66 2 1 1 6 5 8 12 20 9 2 75.806
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 2 2 7 5 7 7 16 10 7 3 65.206
Support Satisfaction66 2 1 6 11 4 13 8 13 5 3 55.055
Support Improvement0 not applicable
Company Loyalty66 6 3 3 7 7 9 8 8 8 7 55.065
Open Source Interest66 9 6 8 3 6 14 5 9 1 5 54.115

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 3756.06%
System Installed on time?66 5278.79%





2007 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 4 2 4 2 4 9 15 28 9 1 75.696
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 5 2 7 5 10 14 12 22 8 2 75.166
Support Satisfaction86 5 4 8 4 16 10 13 16 6 4 44.885
Support Improvement0 not applicable
Company Loyalty85 11 6 3 6 8 20 6 11 6 8 54.655
Open Source Interest87 17 8 11 4 13 13 4 9 3 5 03.624

CategoryTotalYespercent
Considering new ILS88 89.09%
Considering new Interface88 3438.64%
System Installed on time?88 11.14%




2019 : gen: 5.75 company 6.14 loyalty 6.40 support 6.23

2018 : gen: 5.84 company 5.90 loyalty 6.63 support 5.95

2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15

2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments (survey2019)

We have loved Ex Libris as a company. We are a quasi-governmental entity and open source options are challenging for us. (Library type: Special; collection size: very small; ils satisfaction: 6)

Aleph is a legacy system at this stage. It does what it does well - but is way past its sell-by date particularly when it comes to the effective management of digital resources. It also lacks the capacity for integration of related services (e.g. Reading Lists, discovery services) as offered by current library management platform offerings. (Library type: Academic; collection size: very large; ils satisfaction: 3)

After a long hiatus in moving forward with a next-gen system implementation, we are once again scheduling consortium-wide meetings with the vendors. (Library type: Academic; collection size: medium; ils satisfaction: 3)

We have an RFP for a replacement library system. That RFP has been placed on hold, but will be re-opened in the coming year. (Library type: Academic; collection size: very large; ils satisfaction: 6)

We are actually in the transition phase from Aleph to Alma an will work from 2021 with a productive Alma / PrimoVE system. Therefore our answers still refer to Aleph. (Library type: Academic; collection size: large; ils satisfaction: 7)

Please include an N/A option. Most of the direct contact to the company and support services for our ILS run through the consortia so we have little to judge on. (Library type: Academic; collection size: medium; ils satisfaction: 3)

Exlibris is a competent Provider of library Systems but rather expensive. More competition in the field would not only bring prizes down but also stimulate Innovation. (Library type: Academic; collection size: very small; ils satisfaction: 6)

For large research libraries there is a lack of choice in viable ILS products (Library type: Academic; collection size: very large; ils satisfaction: 3)

C'est la dernière année d'utilisation d'Aleph car nous sommes actuellement en processus d'implantation du nouveau système. Nos réponses sont donc faites en tenant compte de ce changement. (Library type: Academic; collection size: medium; ils satisfaction: 7)

Responses above are in the middle range because the consortium manages the ILS. We go through the consortium for any problems, enhancements, or troubleshooting. We have no experience with the vendor itself. For the planned migration to a new ILS, that is a state mandated project that is funded and managed through the consortium. While each consortium member has representation on the review team and negotiating team for that project, we are prohibited by an NDA from discussing the vendors who responded to the ITN. There should be an announcement in early 2020 as to which vendor was selected. (Library type: Academic; collection size: large; ils satisfaction: 5)

El costo anual de mantenimiento de ALEPH es demasiado elevado. En Argentina nos cuesta muchísimo poder pagarlo. Quisiéramos tener otros productos como Alma, Primo, etc. pero es "imposible" dado los montos en dólares. Nuestro país ha sufrido una devaluación muy grande y al precio en dólores lo tenemos que multiplicar por 80. Por tal motivo, estamos pensando a mediano plazo evaluar las alternativas de software libre. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We will shortly have a tender out for the market regarding a discovery system. Since we have Aleph we think ExlIbris will offer us Alma as an ILS, especially now after Exlibris acquired Innovative, otherwise Sierra might be an option. (Library type: National; collection size: very large; ils satisfaction: 7)

We are moving to Folio beginning in Q3 2020, implementing the ERM-focused applications first. In Q3 2021, we plan to implement the rest of Folio. We've been involved in the Open Library Foundation since its inception. We will be using Index Data for hosting and implementation services. (Library type: Academic; collection size: very large; ils satisfaction: 7)

The ILS that we use in good but the support company has lowered its effectiveness, however we have no other option in the market (Library type: Academic; collection size: medium; ils satisfaction: 8)

The customer support would be better and respond faster as Aleph cost a lot in annual year maintenance (among three product: Aleph, SFX & Primo) Compare with Primo, in view of product development, Aleph seems have slow development, not too many new functions and not too much improvement. (Library type: Academic; collection size: medium; ils satisfaction: 7)

Easy integration of data into the systems developed by the library (Library type: Academic; collection size: medium; ils satisfaction: 7)

We aree part of a consortium, so some of these questions are not relevant. (Library type: Public; collection size: medium; ils satisfaction: 2)

I was not employed when the current system was installed and I do not interact with their customer service team. I believe all of our electronic resources go through Mango. The state is currently seeking new ILS and Discover systems, but I am not involved in the decision making. I know there is a lot of interested in Open Source for cost saving. (Library type: Academic; collection size: very small; ils satisfaction: 4)

We are part of the national Project "[...]". ALMA as ILS will be implemented in December in all University libraries in [,...] . (Library type: Academic; collection size: medium; ils satisfaction: 7)

[...] (Library type: Academic; collection size: very large; ils satisfaction: 8)

The [...] chose Sierra over Alma after hoping for something better than Primo which we don't like at all. Inspire was an option offered. Now we will have to choose between Alma + Primo VE or Sierra + Primo (Library type: National; collection size: very large; ils satisfaction: 3)

ILS