Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for AGent VERSO

Statistics according to type and size categories

The following table presents the 2019 results according to the type and size of the library.

2019 AGent VERSO Responses by Sector
AGent VERSOallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS476.32 86.8800356.230002
ILSFunctionality476.68 86.8800356.690002
PrintFunctionality476.70 77.4300366.690002
ElectronicFunctionality475.98 85.7500356.110002
SatisfactionCustomerSupport477.47 77.8600367.280002
CompanyLoyalty466.37 77.1400356.200002



2019 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction47 5 3 3 3 3 13 11 6 76.327
ILS Functionality47 1 4 3 1 9 11 10 8 76.687
Print Functionality47 1 1 5 2 3 3 8 15 9 86.708
Electronic Functionality47 3 2 2 6 4 7 5 10 8 85.986
Company Satisfaction46 2 3 1 2 2 2 7 15 12 86.918
Support Satisfaction47 2 2 1 1 3 3 16 19 97.478
Support Improvement47 3 1 2 4 11 5 3 9 9 56.026
Company Loyalty46 3 1 2 2 4 2 3 8 7 14 96.377
Open Source Interest47 15 6 2 1 8 8 2 1 1 3 02.963

CategoryTotalYespercent
Considering new ILS48 612.50%
Considering new Interface48 48.33%
System Installed on time?48 4389.58%

Average Collection size: 34454

TypeCount
Public36
Academic8
School0
Consortium2
Special2

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00039
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction145 1 1 4 4 9 12 36 49 29 87.268
ILS Functionality145 2 3 4 6 15 36 51 28 87.308
Print Functionality143 1 1 4 8 11 37 51 30 87.448
Electronic Functionality136 7 2 7 6 15 16 25 44 14 86.427
Company Satisfaction144 1 2 1 3 3 7 9 28 52 38 87.428
Support Satisfaction144 1 2 1 1 3 2 10 19 49 56 97.768
Support Improvement137 1 1 1 5 30 8 29 31 31 86.947
Company Loyalty142 4 4 4 3 8 12 10 28 31 38 96.757
Open Source Interest143 48 15 10 11 20 24 6 3 5 1 02.622

CategoryTotalYespercent
Considering new ILS148 85.41%
Considering new Interface148 53.38%
System Installed on time?148 13893.24%

Average Collection size: 35763

TypeCount
Public124
Academic15
School2
Consortium3
Special1

Size CategoryCount
[1] Under 10,00018
[2] 10,001-100,000117
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 2 4 4 5 21 23 45 27 87.178
ILS Functionality132 4 4 4 9 20 24 43 24 87.048
Print Functionality127 1 2 1 5 8 14 24 49 23 87.248
Electronic Functionality127 2 1 2 4 14 18 17 15 35 19 86.467
Company Satisfaction130 2 1 2 3 8 9 27 37 41 97.428
Support Satisfaction132 1 1 4 5 11 21 37 52 97.738
Support Improvement128 2 4 24 11 14 31 42 97.238
Company Loyalty126 3 1 2 7 7 17 21 33 35 97.138
Open Source Interest127 48 13 14 8 15 14 7 4 3 1 02.352

CategoryTotalYespercent
Considering new ILS133 129.02%
Considering new Interface133 21.50%
System Installed on time?133 12190.98%

Average Collection size: 58743

TypeCount
Public111
Academic14
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,00018
[2] 10,001-100,000100
[3] 100,001-250,0007
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 3 2 3 8 10 27 25 11 76.887
ILS Functionality88 1 3 4 10 12 15 35 8 86.897
Print Functionality87 1 1 2 3 6 11 25 25 13 76.997
Electronic Functionality75 3 2 2 3 6 8 9 18 14 10 76.157
Company Satisfaction88 1 2 4 5 10 13 37 16 87.278
Support Satisfaction87 1 1 6 8 13 32 26 87.628
Support Improvement86 1 7 12 11 24 15 16 76.847
Company Loyalty88 4 2 4 8 9 17 28 16 86.818
Open Source Interest85 24 10 22 6 6 7 5 3 2 02.332

CategoryTotalYespercent
Considering new ILS90 44.44%
Considering new Interface90 22.22%
System Installed on time?90 8392.22%

Average Collection size: 39853

TypeCount
Public77
Academic11
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,00014
[2] 10,001-100,00069
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 2 2 6 15 15 37 36 18 76.937
ILS Functionality130 2 2 7 13 16 45 32 13 76.827
Print Functionality128 1 1 1 8 2 15 42 43 15 87.117
Electronic Functionality108 1 1 3 6 7 8 14 32 25 11 76.487
Company Satisfaction130 1 1 2 2 11 10 39 41 23 87.227
Support Satisfaction130 1 2 4 3 12 28 40 40 87.588
Support Improvement125 1 7 35 10 18 30 24 56.777
Company Loyalty127 6 3 8 15 20 25 28 22 86.567
Open Source Interest122 36 9 24 6 16 15 5 6 4 1 02.682

CategoryTotalYespercent
Considering new ILS136 128.82%
Considering new Interface136 32.21%
System Installed on time?136 12591.91%

Average Collection size: 38377

TypeCount
Public119
Academic12
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,000106
[3] 100,001-250,0008
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 2 2 2 2 7 8 11 11 8 76.267
ILS Functionality54 1 4 2 1 5 6 9 19 7 86.637
Print Functionality55 1 1 2 6 4 6 18 12 5 76.477
Electronic Functionality47 3 1 3 1 7 9 4 10 5 4 75.385
Company Satisfaction54 2 3 2 3 9 18 10 7 76.567
Support Satisfaction55 1 2 1 1 1 3 4 10 21 11 87.048
Support Improvement53 3 2 1 2 11 1 8 18 7 86.457
Company Loyalty54 4 1 2 2 3 2 9 2 17 12 86.398
Open Source Interest52 14 6 12 1 9 5 3 1 1 02.482

CategoryTotalYespercent
Considering new ILS58 813.79%
Considering new Interface58 46.90%
System Installed on time?58 5594.83%

Average Collection size: 47480

TypeCount
Public49
Academic7
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00042
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction68 5 2 2 6 4 18 19 12 86.627
ILS Functionality68 3 1 1 5 6 4 19 18 11 76.687
Print Functionality68 4 2 1 1 1 2 6 14 22 15 86.858
Electronic Functionality63 3 2 2 3 6 7 6 13 11 10 76.027
Company Satisfaction68 5 1 1 1 1 4 3 16 15 21 96.908
Support Satisfaction68 4 1 3 1 3 2 11 17 26 97.198
Support Improvement64 4 7 18 2 11 8 14 56.207
Company Loyalty67 5 3 2 2 4 4 5 12 12 18 96.287
Open Source Interest66 24 11 5 1 7 10 3 4 1 02.381

CategoryTotalYespercent
Considering new ILS68 710.29%
Considering new Interface68 22.94%
System Installed on time?68 6697.06%

Average Collection size: 42911

TypeCount
Public57
Academic8
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00057
[3] 100,001-250,0006
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 3 1 5 15 31 16 87.328
ILS Functionality76 2 3 3 2 1 4 18 29 14 87.058
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction76 1 1 1 1 1 4 15 24 28 97.688
Support Satisfaction76 1 1 3 1 4 11 18 37 97.808
Support Improvement75 1 1 2 9 14 3 7 16 22 96.768
Company Loyalty76 5 1 1 2 4 4 8 22 29 97.248
Open Source Interest70 22 8 14 4 7 7 5 3 02.312

CategoryTotalYespercent
Considering new ILS79 67.59%
Considering new Interface79 33.80%
System Installed on time?79 7189.87%

Average Collection size: 64695

TypeCount
Public61
Academic14
School1
Consortium1
Special1

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00063
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction67 1 1 2 6 12 21 24 97.728
ILS Functionality67 2 3 7 16 22 17 87.498
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction67 1 1 7 5 23 30 98.048
Support Satisfaction67 1 1 1 2 1 19 42 98.349
Support Improvement66 1 1 9 8 5 13 29 97.538
Company Loyalty66 2 1 1 3 3 8 18 30 97.708
Open Source Interest66 18 12 7 4 9 8 4 3 1 02.592

CategoryTotalYespercent
Considering new ILS67 34.48%
Considering new Interface67 00.00%
System Installed on time?67 6597.01%

Average Collection size: 40971

TypeCount
Public50
Academic13
School2
Consortium0
Special1

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00056
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 1 1 3 7 27 17 16 77.407
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction72 5 4 19 16 28 97.818
Support Satisfaction72 1 2 3 19 12 35 97.998
Support Improvement71 16 15 4 5 8 23 96.617
Company Loyalty72 3 5 2 5 24 33 97.968
Open Source Interest71 20 7 20 6 2 11 4 1 02.242

CategoryTotalYespercent
Considering new ILS73 45.48%
Considering new Interface73 00.00%
System Installed on time?73 7197.26%

Average Collection size: 31725

TypeCount
Public59
Academic11
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00059
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 5 16 27 21 87.838
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction71 1 2 2 5 19 42 98.319
Support Satisfaction70 1 1 1 8 15 44 98.349
Support Improvement64 2 7 2 10 10 33 97.759
Company Loyalty71 1 1 1 9 9 50 98.459
Open Source Interest71 29 9 12 1 5 8 2 3 1 1 02.061

CategoryTotalYespercent
Considering new ILS72 11.39%
Considering new Interface72 11.39%
System Installed on time?72 6894.44%





2008 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 1 1 2 3 4 2 17 25 24 87.268
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 2 2 3 3 2 12 20 37 97.688
Support Satisfaction81 2 1 2 1 2 3 11 15 44 97.819
Support Improvement0 not applicable
Company Loyalty81 3 2 4 3 10 18 41 97.639
Open Source Interest81 30 6 6 8 8 11 5 4 1 2 02.632

CategoryTotalYespercent
Considering new ILS83 44.82%
Considering new Interface83 00.00%
System Installed on time?83 8096.39%





2007 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 2 5 5 3 76.897
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 1 1 1 1 5 8 7 87.338
Support Satisfaction24 1 1 1 1 4 8 8 87.468
Support Improvement0 not applicable
Company Loyalty24 3 2 1 3 8 7 86.588
Open Source Interest24 7 2 1 3 3 4 2 1 1 03.083

CategoryTotalYespercent
Considering new ILS24 416.67%
Considering new Interface24 14.17%
System Installed on time?24 14.17%




2019 : gen: 6.32 company 6.91 loyalty 6.37 support 7.47

2018 : gen: 7.26 company 7.42 loyalty 6.75 support 7.76

2017 : gen: 7.17 company 7.42 loyalty 7.13 support 7.73

2016 : gen: 6.88 company 7.27 loyalty 6.81 support 7.62

2015 : gen: 6.93 company 7.22 loyalty 6.56 support 7.58

2014 : gen: 6.26 company 6.56 loyalty 6.39 support 7.04

2013 : gen: 6.62 company 6.90 loyalty 6.28 support 7.19

2012 : gen: 7.32 company 7.68 loyalty 7.24 support 7.80

2011 : gen: 7.72 company 8.04 loyalty 7.70 support 8.34

2010 : gen: 7.40 company 7.81 loyalty 7.96 support 7.99

2009 : gen: 7.83 company 8.31 loyalty 8.45 support 8.34

2008 : gen: 7.26 company 7.68 loyalty 7.63 support 7.81

2007 : gen: 6.89 company 7.33 loyalty 6.58 support 7.46

Comments (survey2019)

Verso updated to Version 6, October 11th, 2019, and it is a nightmare. WE WERE THE LAST ONES TO BE UPDATED TO IT AND STILL HAS MANY ISSUES. (Library type: Public; collection size: small; ils satisfaction: 3)

We will be moving to Alma/Primo in the upcoming calendar year. (Library type: Academic; collection size: medium; ils satisfaction: 5)

I am a new director and I might just be uneducated with the system but i feel it should be more user friendly. I dont know how to even update it (Library type: Public; collection size: small; ils satisfaction: 2)

The VERSO catalog has severe deficiencies and problems that have persisted over time even thought the company knows about the problems. They have abandoned universal search syntax structures and ignore problems that defeat discovery. I would never recommend VERSO to a serious academic institution due to its lack of interest in successful discovery. It may be fine for a public library. (Library type: Special; collection size: small; ils satisfaction: 2)

We have a catalog search through Verso, but it's not at all forgiving. Often times we go to Amazon and search when the patrons don't have the author or the title correct. I would think a statewide system that everyone could buy into would be great for communication between libraries and also pooling resources to improve the overall system..."hey company here are 300 Michigan libraries that want this" as opposed to "hey company our little country town library wants this." (Library type: Public; collection size: small; ils satisfaction: 3)

The customer service and price are great with this product, which is why we have stayed with them as long as we have. Otherwise I don't have many good things to say. (Library type: Public; collection size: small; ils satisfaction: 4)

A-G didn't do a great job with rolling out Verso & SHAREit v6, but I've been impressed with how hard they've worked to fix the problems in the new version. I've never been a computer programmer, but it sometimes seems like the people who designed Verso don't actually use it in a day-to-day type setting. Figuring out how to do things doesn't feel intuitive. (Library type: Academic; collection size: small; ils satisfaction: 5)

It works well for our smallish/medium library. A wider variety of type of reports would be nice. (Library type: Public; collection size: medium; ils satisfaction: 8)

We really like AGent/Verso, but the yearly cost may influence decisions in the future, especially if OpenSource options work well. (Library type: Academic; collection size: small; ils satisfaction: 9)

We are a regional library system, we support the public libraries of our region by working with the ILS on their behalf. (Library type: Consortium; collection size: very small; ils satisfaction: 6)

I am happy for the most part. They have actively worked to improve their product and several months ago they made major upgrades with numerous changes. They are quick to respond to problems. (Library type: Academic; collection size: medium; ils satisfaction: 7)

Verso issued a new version last year, and some bugs are still being worked out. While I was preparing for the annual report, I noticed that a very useful report I had run last year was no longer available. I hope the new Verso will have the bugs ironed out soon. (Library type: Public; collection size: small; ils satisfaction: 7)

An "upgrade" was recently launched by Auto-Graphics. There have been numerous issues with it. In using Verso as our web page, my biggest complaint is that none of our pages were rebuilt by the company. We've had to start from scratch while learning their new widget process. Not an upgrade in my opinion. Since the disastrous launch, the company has hired a couple of new managers so one can hope things will improve. In the meanwhile, we are entertaining the idea of a new ILS. (Library type: Public; collection size: small; ils satisfaction: 2)

We're very happy with Auto-Graphics. They hit some bumps implementing v.6 this past year, but worked hard to resolve issues and were responsive to library input. I'd rather deal with growing/advancement pains with a vendor that tries to stay ahead of the curve in terms of web design, functionality, and security than settle for the same system never changing (so no implementation hiccups) until it is so out of date or insecure it becomes inoperable. (Library type: Public; collection size: small; ils satisfaction: 8)

Auto-Graphics most recent changes enhanced our ability to provide access to print and digital resources from our landing page. We feel they could further enhance by offering more options inside their widgets, such as font and widget size. (Library type: Academic; collection size: small; ils satisfaction: 6)

ILS