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Average responses by Category (2010 - 2019)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '200000') (CollectionSize < '1000001') (2019)

Year OCLC WMS Symphony Voyager Alma ALEPH 500 Sierra
2010-- 6.17 5.87 -- 6.48 --
2011-- 6.08 5.81 -- 5.83 --
2012-- 6.54 5.63 -- 5.80 --
2013-- 7.00 6.11 -- 6.43 6.40
20147.25 6.97 5.85 6.50 6.16 5.64
20157.10 6.94 6.20 6.17 5.00 5.00
20166.95 7.05 5.30 6.39 6.11 5.07
20176.46 6.98 6.50 6.07 5.91 5.29
20185.92 7.20 6.53 5.81 -- 4.86
20197.08 6.96 6.86 5.88 5.72 4.74

Threshold: 12. Number of required responses for product to be included in the analysis.

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