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Average responses by Category (2010 - 2019)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '0') (CollectionSize < '200001') (2019)

Year OPALS Koha (BW) Koha OCLC WMS Koha Symphony ALEPH 500 Voyager Alma Sierra
2010-- -- -- -- -- 5.47 5.48 5.62 -- --
2011-- -- -- -- -- 6.25 5.89 6.48 -- --
2012-- -- -- 6.86 -- 6.14 6.04 5.41 -- 7.92
2013-- 8.00 -- 7.13 8.46 6.54 6.05 6.00 -- 6.91
2014-- 7.28 -- 7.46 7.64 6.32 6.43 5.62 -- 6.69
2015-- 7.85 -- 7.09 -- 6.73 5.82 5.41 -- 5.54
2016-- 7.81 -- 7.24 7.40 6.78 5.00 5.83 6.03 6.03
20178.82 7.71 -- 7.02 7.61 6.67 6.39 5.97 6.04 5.92
20188.81 7.93 -- 6.96 -- 6.83 5.42 5.95 6.09 5.57
20198.30 8.03 7.50 7.35 7.12 6.75 6.75 6.07 6.02 5.85

Threshold: 12. Number of required responses for product to be included in the analysis.

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