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Average responses by Category (2007 - 2019)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (2019)

Year OPALS Koha (BW) Koha OCLC WMS Koha Horizon Symphony Voyager ALEPH 500 Alma Sierra Millennium
2007-- -- -- -- -- 5.70 5.52 4.77 4.67 -- -- 6.37
2008-- -- -- -- -- 5.07 4.81 5.64 4.96 -- -- 6.35
2009-- -- -- -- -- 5.58 5.73 5.71 5.80 -- -- 6.55
2010-- -- -- -- -- 5.44 5.62 5.74 5.96 -- -- 6.75
2011-- -- -- -- 6.85 6.52 6.06 6.08 5.98 -- -- 6.54
2012-- -- -- 6.80 -- 6.58 6.19 5.54 5.83 -- 7.33 6.35
2013-- 7.85 -- 7.16 8.38 6.47 6.69 6.00 6.34 7.08 6.59 5.93
2014-- 7.26 -- 7.30 7.36 6.57 6.58 5.92 6.43 6.42 6.10 5.63
20158.67 7.81 -- 7.12 7.25 6.77 6.87 5.99 5.80 6.38 5.26 5.19
20168.83 7.86 -- 7.10 6.97 6.91 6.85 5.88 6.11 6.35 5.54 4.24
20178.78 7.80 -- 6.72 7.32 7.00 6.82 6.19 6.13 6.11 5.41 4.82
20188.83 7.88 -- 6.58 7.00 7.36 6.96 6.24 5.62 5.95 5.02 4.20
20198.37 8.06 7.62 7.16 7.04 7.00 6.90 6.57 6.23 5.88 5.14 4.54

Threshold: 12. Number of required responses for product to be included in the analysis.

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