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Statistical Report for Voyager


2019 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 2 1 5 4 3 55.805
ILS Functionality15 3 5 1 4 2 55.605
Print Functionality15 1 2 2 5 4 1 76.807
Electronic Functionality14 2 3 2 2 4 1 53.574
Company Satisfaction14 1 1 2 3 5 2 76.147
Support Satisfaction15 1 1 2 3 8 87.078
Support Improvement15 2 7 2 1 3 55.735
Company Loyalty15 2 1 1 1 1 4 5 96.808
Open Source Interest15 5 1 2 3 1 3 04.003

CategoryTotalYespercent
Considering new ILS15 1386.67%
Considering new Interface15 533.33%
System Installed on time?15 1493.33%

Average Collection size: 1438771

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

VoyagerallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS715.27 224.86155.87205.1500001
ILSFunctionality714.99 224.77155.67204.7000001
PrintFunctionality716.58 226.23157.07206.8500001
ElectronicFunctionality703.74 213.10154.80203.3500001
SatisfactionCustomerSupport686.40 215.95156.53186.3300001
CompanyLoyalty686.53 216.29156.33196.9500000



2018 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 4 7 6 15 21 11 3 2 65.276
ILS Functionality71 1 3 14 10 13 17 8 2 3 64.995
Print Functionality71 1 2 6 4 18 17 17 6 66.587
Electronic Functionality70 4 11 5 11 14 9 9 5 2 43.744
Company Satisfaction70 1 2 1 6 8 17 16 16 3 66.297
Support Satisfaction68 1 2 3 3 6 14 19 17 3 76.407
Support Improvement70 1 1 17 20 10 8 11 2 55.615
Company Loyalty68 4 2 1 2 4 6 7 7 18 17 86.538
Open Source Interest68 20 7 7 4 7 8 3 4 1 7 03.213

CategoryTotalYespercent
Considering new ILS71 5881.69%
Considering new Interface71 1825.35%
System Installed on time?71 6084.51%

Average Collection size: 4703474

TypeCount
Public0
Academic57
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,00012
[4] 250,001-1,000,00020
[5] 1,000,001-10,000,00020
[6] over 10,000,0015



2017 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction119 1 6 9 11 28 18 28 17 1 55.666
ILS Functionality118 2 5 8 18 26 15 22 18 4 55.616
Print Functionality116 3 3 9 17 41 36 7 76.957
Electronic Functionality117 8 16 18 12 20 9 14 13 5 2 43.814
Company Satisfaction119 1 3 1 16 14 25 29 26 4 76.236
Support Satisfaction118 2 2 4 10 17 26 27 23 7 76.236
Support Improvement117 1 1 5 13 57 10 12 13 5 55.535
Company Loyalty118 3 1 3 3 11 13 17 16 23 28 96.577
Open Source Interest117 20 15 18 7 15 9 9 10 10 4 03.563

CategoryTotalYespercent
Considering new ILS119 8369.75%
Considering new Interface119 1512.61%
System Installed on time?119 11394.96%

Average Collection size: 2797448

TypeCount
Public0
Academic91
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00025
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00027
[6] over 10,000,0016



2016 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction117 2 4 3 9 13 16 29 21 17 3 65.586
ILS Functionality116 2 3 5 14 11 18 23 20 12 8 65.476
Print Functionality117 1 3 3 6 7 19 31 31 16 76.817
Electronic Functionality115 9 10 26 17 9 19 13 7 4 1 23.583
Company Satisfaction115 1 3 7 6 6 17 16 28 27 4 75.987
Support Satisfaction112 3 2 5 5 11 13 16 22 26 9 86.037
Support Improvement112 2 1 1 9 22 48 7 8 9 5 55.125
Company Loyalty116 2 2 2 5 12 14 13 30 11 25 76.387
Open Source Interest117 26 13 10 7 14 17 7 11 6 6 03.564

CategoryTotalYespercent
Considering new ILS117 7967.52%
Considering new Interface117 1815.38%
System Installed on time?117 10791.45%

Average Collection size: 3728028

TypeCount
Public0
Academic90
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00022
[4] 250,001-1,000,00032
[5] 1,000,001-10,000,00027
[6] over 10,000,0018



2015 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 1 4 6 13 19 33 16 21 1 65.756
ILS Functionality115 1 2 8 11 23 29 17 18 6 65.906
Print Functionality113 1 4 7 8 19 25 32 17 86.907
Electronic Functionality113 1 17 16 11 17 18 21 6 4 2 64.054
Company Satisfaction113 3 7 12 21 21 22 19 8 76.056
Support Satisfaction113 2 5 5 13 17 14 21 30 6 86.087
Support Improvement111 1 2 4 13 53 14 16 4 4 55.385
Company Loyalty115 5 2 3 5 4 16 19 22 17 22 76.277
Open Source Interest109 24 11 10 12 7 13 6 10 10 6 03.673

CategoryTotalYespercent
Considering new ILS120 8268.33%
Considering new Interface120 1714.17%
System Installed on time?120 10789.17%

Average Collection size: 2289918

TypeCount
Public0
Academic85
School1
Consortium1
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00027
[6] over 10,000,0017



2014 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 3 5 9 15 16 38 37 22 2 65.786
ILS Functionality148 5 6 12 16 20 33 31 20 5 65.666
Print Functionality148 4 3 8 25 39 56 13 87.117
Electronic Functionality145 6 16 21 17 18 16 24 19 6 2 64.174
Company Satisfaction147 2 1 3 12 11 27 23 38 24 6 75.936
Support Satisfaction147 1 3 6 8 12 24 30 32 22 9 75.906
Support Improvement146 1 2 6 5 22 65 18 11 8 8 55.235
Company Loyalty149 10 5 9 5 11 26 12 26 27 18 85.666
Open Source Interest145 35 26 14 7 15 18 12 9 3 6 03.022

CategoryTotalYespercent
Considering new ILS151 10267.55%
Considering new Interface151 2617.22%
System Installed on time?151 13388.08%

Average Collection size: 1939716

TypeCount
Public0
Academic128
School0
Consortium1
Special3

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00039
[3] 100,001-250,00032
[4] 250,001-1,000,00036
[5] 1,000,001-10,000,00029
[6] over 10,000,0015



2013 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 1 3 6 7 11 21 42 19 1 76.157
ILS Functionality112 2 4 3 6 16 24 32 22 3 76.207
Print Functionality112 2 4 4 12 31 43 16 87.318
Electronic Functionality111 1 6 14 17 7 17 21 18 7 3 64.805
Company Satisfaction110 1 2 3 7 7 11 21 42 14 2 76.027
Support Satisfaction110 5 2 5 10 14 26 31 15 2 75.866
Support Improvement109 2 1 8 7 56 10 12 9 4 55.395
Company Loyalty110 2 1 2 8 5 15 23 24 17 13 76.216
Open Source Interest110 27 12 13 6 9 15 12 9 4 3 03.283

CategoryTotalYespercent
Considering new ILS114 5951.75%
Considering new Interface114 3026.32%
System Installed on time?114 10390.35%

Average Collection size: 1534747

TypeCount
Public0
Academic85
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,00025
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2012 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction171 4 1 8 11 13 21 37 55 20 1 75.756
ILS Functionality171 1 3 8 15 10 29 28 43 30 4 75.816
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction169 3 3 6 11 16 22 29 54 25 75.766
Support Satisfaction168 4 5 5 13 17 23 33 45 22 1 75.576
Support Improvement162 8 5 1 4 28 65 15 24 10 2 55.015
Company Loyalty170 7 3 6 12 12 33 20 38 14 25 75.816
Open Source Interest167 32 17 19 16 9 32 16 12 5 9 03.593

CategoryTotalYespercent
Considering new ILS172 8448.84%
Considering new Interface172 5632.56%
System Installed on time?172 15489.53%

Average Collection size: 1439754

TypeCount
Public0
Academic136
School0
Consortium1
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00022
[3] 100,001-250,00039
[4] 250,001-1,000,00053
[5] 1,000,001-10,000,00030
[6] over 10,000,0014



2011 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction154 1 4 17 5 18 27 56 22 4 76.077
ILS Functionality152 1 8 16 7 16 26 44 31 3 76.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction154 1 1 4 10 12 16 22 54 27 7 76.217
Support Satisfaction152 3 7 11 5 18 23 47 30 8 76.167
Support Improvement149 2 2 4 7 13 62 16 19 15 9 55.525
Company Loyalty154 5 2 12 10 30 17 34 24 20 76.107
Open Source Interest152 25 16 16 16 12 21 17 13 10 6 03.794

CategoryTotalYespercent
Considering new ILS154 6038.96%
Considering new Interface154 6240.26%
System Installed on time?154 13990.26%

Average Collection size: 1940682

TypeCount
Public0
Academic117
School0
Consortium2
Special4

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00019
[3] 100,001-250,00036
[4] 250,001-1,000,00051
[5] 1,000,001-10,000,00023
[6] over 10,000,0016



2010 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction123 4 3 10 25 25 42 13 1 76.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction123 1 5 5 11 18 30 39 13 1 75.906
Support Satisfaction120 4 4 4 11 21 32 23 20 1 65.796
Support Improvement118 3 3 6 11 52 14 18 11 55.335
Company Loyalty121 2 3 4 5 13 27 15 28 17 7 75.776
Open Source Interest120 11 16 16 14 9 18 9 8 9 10 54.074

CategoryTotalYespercent
Considering new ILS124 4032.26%
Considering new Interface124 6451.61%
System Installed on time?124 10685.48%

Average Collection size: 1095582

TypeCount
Public1
Academic97
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00021
[3] 100,001-250,00027
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,00017
[6] over 10,000,0012



2009 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction164 8 10 9 31 39 41 22 4 75.916
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction162 1 1 7 12 17 23 35 45 19 2 75.736
Support Satisfaction162 1 3 11 15 12 20 26 44 25 5 75.726
Support Improvement153 2 5 8 8 18 54 17 17 18 6 55.275
Company Loyalty160 11 5 5 11 14 22 20 42 17 13 75.516
Open Source Interest164 24 19 23 11 8 23 16 19 12 9 03.974

CategoryTotalYespercent
Considering new ILS164 3118.90%
Considering new Interface164 8954.27%
System Installed on time?164 14286.59%





2008 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction87 6 5 8 5 23 21 17 2 66.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 1 1 5 9 5 16 15 23 11 1 75.596
Support Satisfaction87 1 4 3 10 5 13 19 14 14 4 65.576
Support Improvement0 not applicable
Company Loyalty87 5 3 10 7 7 12 11 13 13 6 75.145
Open Source Interest86 10 7 10 6 4 14 7 10 4 14 54.665

CategoryTotalYespercent
Considering new ILS87 1921.84%
Considering new Interface87 4045.98%
System Installed on time?87 8395.40%





2007 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 3 12 3 17 19 22 5 1 75.516
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 5 9 14 13 17 24 21 5 1 64.935
Support Satisfaction108 4 5 9 13 14 14 18 19 10 2 74.885
Support Improvement0 not applicable
Company Loyalty105 16 2 11 13 9 25 9 8 6 6 54.155
Open Source Interest107 10 8 12 12 13 12 15 12 6 7 64.354

CategoryTotalYespercent
Considering new ILS111 2421.62%
Considering new Interface111 5347.75%
System Installed on time?111 10.90%




2019 : gen: 5.80 company 6.14 loyalty 6.80 support 7.07

2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40

2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23

2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03

2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08

2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90

2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86

2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57

2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16

2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79

2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72

2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57

2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88

Comments (survey2018)

When we implemented Voyager in 2001 it was very suitable for our needs at that time and still performs those functions well. We now require that same functionality and extra new functionality especially with regards to eresources management and bib and holdings data manipulation. A more modern system would provide this so we will be looking at the ILS market in the near future. (Library type: State; collection size: very large; ils satisfaction: 5)

Our information security folks disabled our ILS four years ago and then somehow lost the data that would have permitted a revival. ExLibris no longer does new installations of Voyager and suggested we move to Alma, but I don't think it's met all the FedRamp requirements (to say nothing of whatever our IA folks would demand) and it appears to be far more complicated than we need. Management doesn't appear to be interested in addressing this need, so we're relying on the tools we have. (Library type: Medical; collection size: small; ils satisfaction: 5)

We are in the process of migrating to OCLC WMS. We have signed the contract. Migration will start in early 2019. I feel like this survey should ask about ERM functionality--satisfaction with current system and whether it is part of ILS migration consideration. (Library type: Academic; collection size: medium; ils satisfaction: 2)

While we're not actively seeking a new ILS at the moment, I am keeping my eye on the market with the expectation that our current ILS is nearing end-of-life. I do not believe the direction our current ILS vendor is taking will best serve our needs. (Library type: Independent Research; collection size: large; ils satisfaction: 7)

[...] (Library type: National; collection size: very large; ils satisfaction: 8)

Voyager as we have implemented it is very restrictive and limiting. We plan to go with Alma in the next year and look forward to being able to offer better services to our patrons and make better use of staff time. (Library type: Independent Research; collection size: large; ils satisfaction: 3)

We have started a migration process to Alma and Primo VE. So far the migration is on schedule and the vendor has been very helpful. We use open source solutions for many of our services (e.g. Islandora, DSpace, OJS) but the ILS solution is not yet mature. (Library type: Academic; collection size: very large; ils satisfaction: 6)

[...] Library is one of about 100 [...] that are migrating to Alma/Primo in the coming year. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We are part of [...]consortium who have signed contract to move to Alma in 2019/2020. Responses in this survey relate to Voyager system currently in place, not to Alma which is not yet implemented. (Library type: Academic; collection size: large; ils satisfaction: 7)

Community support is waning for this product and upgrades are getting further apart. When we get the funding, we will move on. In the meantime, we will continue to adapt to its limitations regarding acquisitions, ebooks, and other staff tasks. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We get our ILS through [...]. Therefore, we do not make any decisions solo. (Library type: Theology; collection size: medium; ils satisfaction: 7)

THIS # INCLUDES BOTH THE CAMPUS LIBRARIES' HOLDINGS. (Library type: Academic; collection size: medium; ils satisfaction: 2)

Voyager was good for what it was, but it is inefficient and out of date for our current needs. The university will be moving to OCLC WMS in July 2019, and the [...] will be dissolved at that time. (Library type: Academic; collection size: medium; ils satisfaction: 7)

We are part of state implementation of Alma/Primo but do not expect to go live until January 2020. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We implemented Summon 2.0 in 2015 for discovery and export MARC records from the ILS (Voyager) into Summon, but it's not acting as a discovery layer per se. Note re: approx. # of vols. includes print and electronic materials plus microforms We still anticipate making a decision about a new ILS in the next 12 months. (Library type: Theology; collection size: very large; ils satisfaction: 5)

13 academic libraries in [...] have signed a contract for a new consortial shared LSP. This will be a new consortium, and could have more [...] . The comments above reflect an old Voyager system (it chugs along, reliable, support is good but there is really no development) with Summon discovery and Intota ERM/360 Link. Intota has been a disappointment as it was not developed from its initial form, and Summon is current but has some issues that we have discussed with Ex Libris, but some important ones have not been resolved, e.g. accurate date sort has been a sore point. We have talked with Ex Libris about it. We are currently in the onboarding/preparation phase for Alma/Primo, beginning implementation proper in Feb 2019, and go-live date December 2019. (Library type: Academic; collection size: very large; ils satisfaction: 2)

We are part of a statewide consortium that is in the beginning stages of transitioning from Voyager to Alma. This process will occur over the next 8 months. (Library type: Academic; collection size: medium; ils satisfaction: 6)

[...] (Library type: Academic; collection size: medium; ils satisfaction: 6)

We really don't have a choice in what ILS we use because we are part of a consortium that runs our ILS. (Library type: Academic; collection size: medium; ils satisfaction: 5)

[...] I state-wide consortium will be migrating to Alma within next couple years. We anticipate that 2019 will be our last full year using Voyager. (Library type: Academic; collection size: medium; ils satisfaction: 7)

[...] (Library type: Academic; collection size: very large; ils satisfaction: 6)

When the consortia started its process to develop an rfp for a new ILS, I had very much hoped that there would be an open source option. At that point, we were following developments with OLE in particular. Unfortunately, such systems have not matured to the degree that they were considered an option, by the time the rfp was issued. (Library type: Academic; collection size: very large; ils satisfaction: 4)

A decision was made as a system to move to Alma. I would like to check out what Folio developes into in the future and will keep tabs on its development and rollout throughout libraries. (Library type: Academic; collection size: small; ils satisfaction: 6)

Voyager system is increasingly dated for our need and we are actively looking for a sustainable options for ILS. Folio development is definitely an exciting progress that we are paying close attention and we are likely to implement if Folio successfully matures. (Library type: Academic; collection size: very large; ils satisfaction: 4)

We presently have good relations with ExLibris. We would like to see how the field of Next Generation ILS's develop before making any move. (Library type: Academic; collection size: very large; ils satisfaction: 6)

A large consortia of [...] higher education libraries are moving to Alma in 2019-2020 (Library type: Academic; collection size: very large; ils satisfaction: 3)

ILS