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Statistical Report for Virtua

2 Responses for Virtua in 2019

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

VirtuaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS146.00 43411000
ILSFunctionality145.93 43411000
PrintFunctionality147.29 43411000
ElectronicFunctionality145.00 43411000
SatisfactionCustomerSupport147.14 43411000
CompanyLoyalty143.57 43411000



2018 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 3 1 1 2 3 3 1 36.007
ILS Functionality14 2 1 3 1 4 3 75.937
Print Functionality14 4 1 6 3 87.298
Electronic Functionality14 1 2 2 3 1 3 1 1 55.005
Company Satisfaction14 2 2 2 5 2 1 76.437
Support Satisfaction14 1 2 4 5 2 87.148
Support Improvement14 1 4 2 3 1 3 45.506
Company Loyalty14 2 2 3 3 1 2 1 23.574
Open Source Interest14 2 1 1 2 2 2 4 95.215

CategoryTotalYespercent
Considering new ILS14 857.14%
Considering new Interface14 321.43%
System Installed on time?14 1285.71%

Average Collection size: 1044099

TypeCount
Public2
Academic11
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2017 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 3 8 3 77.007
ILS Functionality14 2 10 2 77.007
Print Functionality13 6 4 3 77.778
Electronic Functionality14 1 2 2 1 4 4 64.716
Company Satisfaction14 1 3 7 3 76.717
Support Satisfaction14 1 2 7 3 1 76.937
Support Improvement14 1 2 3 5 1 2 65.576
Company Loyalty14 1 3 2 5 2 1 65.296
Open Source Interest14 2 3 2 1 1 1 2 1 1 13.433

CategoryTotalYespercent
Considering new ILS14 857.14%
Considering new Interface14 321.43%
System Installed on time?14 964.29%

Average Collection size: 1688335

TypeCount
Public0
Academic12
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2016 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 1 5 4 7 1 86.337
ILS Functionality21 2 2 1 4 4 5 3 86.577
Print Functionality21 1 2 5 10 3 87.528
Electronic Functionality21 1 1 1 5 4 1 4 1 3 34.484
Company Satisfaction21 1 1 2 1 1 5 5 4 1 65.816
Support Satisfaction20 1 1 1 1 2 2 4 6 2 86.257
Support Improvement21 1 1 2 3 5 3 1 3 2 55.335
Company Loyalty21 1 1 1 3 1 3 4 5 2 86.007
Open Source Interest21 3 2 1 6 3 3 1 2 44.144

CategoryTotalYespercent
Considering new ILS21 1152.38%
Considering new Interface21 523.81%
System Installed on time?21 1885.71%

Average Collection size: 1330627

TypeCount
Public1
Academic13
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2015 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 3 2 4 1 86.237
ILS Functionality14 1 1 2 1 3 5 1 86.217
Print Functionality14 1 4 6 3 87.798
Electronic Functionality14 1 1 2 1 1 4 3 1 64.936
Company Satisfaction14 1 2 2 3 1 5 86.006
Support Satisfaction13 1 1 1 3 2 2 3 56.007
Support Improvement14 2 1 1 4 2 1 1 1 1 44.294
Company Loyalty14 3 2 1 2 1 3 1 1 04.575
Open Source Interest14 3 2 3 1 2 2 1 03.212

CategoryTotalYespercent
Considering new ILS14 857.14%
Considering new Interface14 17.14%
System Installed on time?14 1285.71%

Average Collection size: 1203307

TypeCount
Public1
Academic7
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 2 1 2 3 2 3 7 4 1 75.526
ILS Functionality25 1 1 2 2 1 5 9 3 1 75.887
Print Functionality24 1 2 4 5 11 1 87.048
Electronic Functionality23 2 3 1 2 1 2 6 2 3 1 64.706
Company Satisfaction24 3 1 3 1 6 4 4 2 65.426
Support Satisfaction24 3 3 3 3 4 4 3 1 64.926
Support Improvement24 2 4 2 3 4 3 1 2 3 14.585
Company Loyalty23 4 1 3 3 3 2 2 1 4 04.705
Open Source Interest25 3 5 5 3 2 1 1 1 4 13.442

CategoryTotalYespercent
Considering new ILS25 832.00%
Considering new Interface25 728.00%
System Installed on time?25 1976.00%

Average Collection size: 1609430

TypeCount
Public5
Academic14
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2013 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 3 1 1 2 6 3 3 76.327
ILS Functionality19 2 1 1 1 2 7 3 2 76.267
Print Functionality19 1 1 2 4 8 3 87.268
Electronic Functionality19 1 1 2 2 1 6 3 2 1 65.266
Company Satisfaction18 1 2 2 1 4 6 2 86.567
Support Satisfaction17 1 1 2 3 8 2 87.068
Support Improvement17 2 5 1 3 2 4 56.597
Company Loyalty19 2 2 1 1 1 1 5 2 4 75.747
Open Source Interest19 7 1 4 4 1 1 1 02.632

CategoryTotalYespercent
Considering new ILS19 842.11%
Considering new Interface19 736.84%
System Installed on time?19 1578.95%

Average Collection size: 1048469

TypeCount
Public4
Academic11
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0007
[6] over 10,000,0010



2012 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction43 1 2 2 3 5 8 5 13 4 86.307
ILS Functionality42 1 1 4 4 7 9 11 5 86.607
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 2 2 3 1 3 9 8 9 5 66.217
Support Satisfaction40 2 1 4 2 2 6 7 9 7 86.357
Support Improvement40 2 1 7 11 2 4 4 9 56.085
Company Loyalty41 2 2 1 4 4 3 3 5 9 8 85.957
Open Source Interest41 11 8 7 1 3 5 2 3 1 02.512

CategoryTotalYespercent
Considering new ILS45 715.56%
Considering new Interface45 1635.56%
System Installed on time?45 3884.44%

Average Collection size: 1066884

TypeCount
Public8
Academic26
School1
Consortium0
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0008
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2011 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 1 2 3 3 8 15 2 86.807
ILS Functionality35 1 1 2 1 5 10 14 1 86.777
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 1 6 5 9 11 3 86.807
Support Satisfaction35 1 1 2 4 3 11 9 4 76.697
Support Improvement34 1 10 3 8 6 6 56.767
Company Loyalty35 2 1 3 1 4 3 8 8 5 76.237
Open Source Interest35 10 4 8 2 3 2 3 1 2 02.712

CategoryTotalYespercent
Considering new ILS35 514.29%
Considering new Interface35 1645.71%
System Installed on time?35 3085.71%

Average Collection size: 653420

TypeCount
Public5
Academic23
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,0005
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2010 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 1 1 4 4 75.927
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 1 2 4 4 76.087
Support Satisfaction13 1 2 1 5 3 1 75.927
Support Improvement13 1 1 1 1 3 1 1 2 2 55.465
Company Loyalty13 2 1 1 4 4 1 75.777
Open Source Interest13 3 3 1 2 1 1 2 02.922

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 430.77%
System Installed on time?13 1076.92%

Average Collection size: 678616

TypeCount
Public1
Academic9
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2009 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 5 8 4 1 76.297
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 1 1 1 3 7 5 2 76.487
Support Satisfaction21 2 1 2 3 5 6 2 86.527
Support Improvement20 1 1 1 1 1 8 2 5 76.857
Company Loyalty20 4 1 2 3 3 5 2 85.557
Open Source Interest20 5 4 1 1 3 1 1 1 3 03.704

CategoryTotalYespercent
Considering new ILS21 314.29%
Considering new Interface21 733.33%
System Installed on time?21 1571.43%





2008 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 1 2 3 2 6 11 6 76.007
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction33 2 3 1 3 3 2 11 8 75.797
Support Satisfaction33 1 1 2 2 3 5 7 4 7 1 65.556
Support Improvement0 not applicable
Company Loyalty32 5 2 4 5 2 7 7 74.946
Open Source Interest33 8 8 5 2 3 2 4 1 03.062

CategoryTotalYespercent
Considering new ILS33 1030.30%
Considering new Interface33 1236.36%
System Installed on time?33 3193.94%





2007 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 2 3 4 6 6 76.177
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 1 2 2 3 5 4 5 2 66.086
Support Satisfaction24 1 1 2 5 2 2 5 5 1 45.586
Support Improvement0 not applicable
Company Loyalty23 2 3 2 2 1 4 1 4 1 3 54.615
Open Source Interest23 2 5 2 3 2 1 1 4 3 14.353

CategoryTotalYespercent
Considering new ILS24 28.33%
Considering new Interface24 625.00%
System Installed on time?24 14.17%




2018 : gen: 6.00 company 6.43 loyalty 3.57 support 7.14

2017 : gen: 7.00 company 6.71 loyalty 5.29 support 6.93

2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25

2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00

2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92

2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06

2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35

2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69

2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92

2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52

2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55

2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58

Comments (survey2018)

We are satisfied with the existing setup of ILS. (Library type: Academic; collection size: medium; ils satisfaction: 7)

[...] is part of the project[...] , as most [...] University Libraries. We are at the begining of the implementation project of Alma and Primo VE. The migration is plannend for November-December 2020. (Library type: Academic; collection size: very large; ils satisfaction: 5)

We know that Innovative, which bought VTLS and hence the product Virtua, will not develop it much more. Their support is good, but there are few new updates or substantial improvements. (Library type: Academic; collection size: small; ils satisfaction: 7)

Although we are happy with our ILS, it appears that Innovative is no longer developing it and we may be forced to migrate because of this. When we do, we will consider products from other vendors, and are interested in a cheaper product if possible. If Virtua were not being phased out, we would probably stick with it. (Library type: Government Agency; collection size: medium; ils satisfaction: 8)

Our situation is somewhat unique in that VTLS was acquired by Innovative several years ago and Virtua is no longer being actively developed. So we're in the early stages of migrating to a new ILS in an attempt to be proactive rather than waiting for Innovative to determine a concrete end of life date for Virtua. Several of the VTLS support staff migrated to Innovative and they continue to provide excellent service overall but it's been clear from the start that Virtua was not a priority for Innovative and would not be developed. Thus, Virtua lags well behind other platforms in terms of features and functionality. (Library type: Public; collection size: medium; ils satisfaction: 3)

Cost for license renewal is getting expensive year by year with our limited budget. (Library type: Academic; collection size: very small; ils satisfaction: 7)

VTLS VIRTUA is basically a sturdy software for managing the library catalog as well as other basic library functions. However, it lacks the capacity for integration of the futuristic concepts like linked data and does not possess the capability for online management of the e-books. We have to develop and manage two separate databases. We are looking for a software which can handle storage and retrieval of references to print books as well as online access and retrieval of e-books, if possible. This will save us time as well as duplication of resources. (Library type: Academic; collection size: medium; ils satisfaction: 4)

ILS