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Statistical Report for Spydus


2019 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 4 5 2 2 77.007
ILS Functionality14 2 4 4 4 66.717
Print Functionality14 1 1 2 3 6 1 87.008
Electronic Functionality14 1 1 1 5 6 75.866
Company Satisfaction14 1 1 3 3 4 2 86.937
Support Satisfaction14 1 2 4 5 2 76.367
Support Improvement14 1 3 3 6 1 76.217
Company Loyalty14 1 1 1 2 1 5 3 86.798
Open Source Interest14 5 2 3 1 2 1 02.212

CategoryTotalYespercent
Considering new ILS14 17.14%
Considering new Interface14 00.00%
System Installed on time?14 1285.71%

Average Collection size: 423445

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

SpydusallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS546.72 410307.03126.42200
ILSFunctionality546.70 410306.93126.67200
PrintFunctionality546.96 410306.87126.92200
ElectronicFunctionality535.49 410295.97125.08200
SatisfactionCustomerSupport545.93 410306.43125.17200
CompanyLoyalty536.30 410306.87116.18200



2018 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 3 6 13 17 11 4 76.727
ILS Functionality54 1 3 3 14 18 13 2 76.707
Print Functionality54 3 2 3 3 16 20 7 86.968
Electronic Functionality53 1 2 2 4 5 11 6 14 8 75.496
Company Satisfaction54 1 1 1 5 12 7 15 10 2 76.137
Support Satisfaction54 1 1 4 6 8 7 18 8 1 75.937
Support Improvement53 1 3 11 18 8 6 4 2 55.385
Company Loyalty53 2 1 3 3 7 7 11 14 5 86.307
Open Source Interest53 16 11 8 2 6 6 3 1 02.131

CategoryTotalYespercent
Considering new ILS54 712.96%
Considering new Interface54 59.26%
System Installed on time?54 4685.19%

Average Collection size: 212893

TypeCount
Public46
Academic5
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0009
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 6 15 10 1 77.007
ILS Functionality33 2 1 11 10 9 66.707
Print Functionality34 1 1 3 14 13 2 77.267
Electronic Functionality34 1 3 2 9 4 9 6 55.856
Company Satisfaction34 1 1 4 6 11 9 2 76.657
Support Satisfaction34 1 1 1 4 11 7 7 2 66.356
Support Improvement34 2 3 1 3 9 10 2 4 76.066
Company Loyalty33 1 2 2 6 10 4 8 76.917
Open Source Interest34 13 5 4 2 3 1 3 1 2 02.261

CategoryTotalYespercent
Considering new ILS34 25.88%
Considering new Interface34 514.71%
System Installed on time?34 3397.06%

Average Collection size: 210246

TypeCount
Public28
Academic2
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,0009
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 2 8 16 11 4 76.737
ILS Functionality45 1 1 2 3 5 14 14 5 76.937
Print Functionality43 1 1 1 4 6 8 15 7 86.958
Electronic Functionality45 2 5 3 4 8 10 7 5 1 65.186
Company Satisfaction45 1 1 2 2 4 5 13 12 5 76.607
Support Satisfaction44 1 1 3 1 4 4 18 9 3 76.457
Support Improvement45 1 2 7 12 11 5 5 2 55.606
Company Loyalty43 1 1 2 1 2 5 6 13 12 87.128
Open Source Interest44 18 6 9 3 4 2 1 1 01.731

CategoryTotalYespercent
Considering new ILS45 36.67%
Considering new Interface45 36.67%
System Installed on time?45 4293.33%

Average Collection size: 203571

TypeCount
Public37
Academic4
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00015
[3] 100,001-250,00014
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction41 1 4 6 13 15 2 87.057
ILS Functionality41 1 4 7 13 14 2 87.007
Print Functionality39 1 1 1 1 4 11 15 5 87.108
Electronic Functionality39 2 1 3 1 2 6 9 8 7 65.496
Company Satisfaction40 1 1 1 4 5 12 12 4 76.887
Support Satisfaction40 1 2 3 7 12 12 3 76.887
Support Improvement39 1 5 8 3 10 7 5 76.447
Company Loyalty38 2 1 1 4 4 10 9 7 76.747
Open Source Interest38 13 9 8 5 2 1 01.391

CategoryTotalYespercent
Considering new ILS41 37.32%
Considering new Interface41 12.44%
System Installed on time?41 3687.80%

Average Collection size: 225067

TypeCount
Public35
Academic5
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction40 1 1 1 3 17 15 2 77.177
ILS Functionality40 1 1 1 7 14 16 87.007
Print Functionality39 1 1 3 10 21 3 87.388
Electronic Functionality40 1 3 3 3 6 10 11 3 75.476
Company Satisfaction40 2 4 5 18 10 1 76.787
Support Satisfaction40 2 1 7 22 8 76.707
Support Improvement39 1 3 8 5 9 9 4 76.567
Company Loyalty40 3 2 2 2 8 12 11 87.178
Open Source Interest40 18 9 6 2 4 1 01.201

CategoryTotalYespercent
Considering new ILS40 410.00%
Considering new Interface40 12.50%
System Installed on time?40 3997.50%

Average Collection size: 209037

TypeCount
Public35
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 10 3 2 77.057
ILS Functionality19 2 4 5 7 1 87.057
Print Functionality19 4 4 10 1 87.428
Electronic Functionality18 1 1 1 5 3 5 1 1 55.786
Company Satisfaction19 2 5 5 6 1 86.847
Support Satisfaction19 3 4 6 5 1 76.687
Support Improvement19 1 1 3 3 6 3 2 76.537
Company Loyalty19 1 1 1 1 2 1 4 3 5 96.377
Open Source Interest18 8 3 2 2 1 1 1 01.941

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 420.00%
System Installed on time?20 1785.00%

Average Collection size: 166778

TypeCount
Public15
Academic3
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0007
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 1 2 21 9 1 76.947
ILS Functionality35 2 1 4 16 11 1 76.947
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction36 1 1 1 1 3 20 8 1 76.727
Support Satisfaction36 1 2 1 6 17 7 2 76.617
Support Improvement34 1 2 4 5 14 3 5 65.596
Company Loyalty36 2 1 4 1 7 9 12 97.118
Open Source Interest36 17 9 7 1 1 1 00.971

CategoryTotalYespercent
Considering new ILS38 615.79%
Considering new Interface38 615.79%
System Installed on time?38 3694.74%

Average Collection size: 129848

TypeCount
Public33
Academic2
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 6 8 6 76.907
ILS Functionality21 1 3 4 7 5 1 76.717
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 2 7 7 4 66.527
Support Satisfaction21 1 1 7 7 5 66.677
Support Improvement20 3 10 2 4 1 55.505
Company Loyalty21 1 1 4 8 5 2 77.007
Open Source Interest21 7 4 2 2 1 3 1 1 02.241

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 627.27%
System Installed on time?22 2195.45%

Average Collection size: 200666

TypeCount
Public18
Academic3
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 3 4 5 9 97.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 5 2 4 10 97.578
Support Satisfaction23 1 2 3 4 4 9 97.438
Support Improvement23 1 2 1 4 3 3 9 97.228
Company Loyalty23 1 1 2 4 4 11 97.708
Open Source Interest23 12 3 2 3 2 1 01.300

CategoryTotalYespercent
Considering new ILS23 00.00%
Considering new Interface23 313.04%
System Installed on time?23 2295.65%

Average Collection size: 120296

TypeCount
Public22
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1986.36%





2008 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%




2 Responses for Spydus in 2007

2019 : gen: 7.00 company 6.93 loyalty 6.79 support 6.36

2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93

2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35

2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45

2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88

2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70

2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68

2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61

2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67

2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43

2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82

2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80

Comments (survey2018)

The move to web-based applications is progressing well, but brings with it all the challenges that new technology presents, including managing exceptions of how things "used to work" versus the "new normal". (Library type: Public; collection size: medium; ils satisfaction: 7)

Would love an integrated LMS and RFID system from the one company (Library type: Public; collection size: medium; ils satisfaction: 9)

Civica reluctant to support upgrade to Libraries in last years of long term contracts while possible single LMS for statewide consortia being discussed (Library type: Public; collection size: medium; ils satisfaction: 5)

Civica is currently changing the various modules from client to web based versions. Some of the products are coming out with lost functionality, more development is required before modules are released. (Library type: Public; collection size: medium; ils satisfaction: 8)

Albany Public Library has been working coldly with Civica over the last year to integrate the Great Southern Regional Consortium with 12 other regional libraries. They have been very professional and prompt in helping through this integration. While Spydus does lack in some areas in regards to performance and flexibility overall we are very satisfied with their product and support and are very happy to continue working with them into the future. (Library type: Public; collection size: medium; ils satisfaction: 7)

Help and support has deteriorated. Public Library focused which does not meet our needs. Lack of documentation, help guides and poor training. EResources are not adequately addressed. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We are only a little behind but aren't currently using the latest version of Spydus so there is some functionality we don't yet have access to. I think they are forward-thinking with their development and genuinely do care about providing a good product and meeting the needs of their customers. (Library type: Public; collection size: medium; ils satisfaction: 9)

[...] Libraries migrated to Spydus this year. It has been a great leap forward from our locally hosted version of Horizon to a cloud-based SaaS system. Civica have been reasonably responsive throughout implementation and warranty, however we are aware that they have won a large number of tenders in the past 18 months and we will be expecting to see appropriate growth in number of development and support staff in this region. (Library type: Public; collection size: medium; ils satisfaction: 7)

We do not use the print solution (Library type: Public; collection size: medium; ils satisfaction: 7)

Responses to support calls can take longer than we would expect. (Library type: Public; collection size: medium; ils satisfaction: 5)

Lack of UK support which is over-reliant on one or two individuals. (Library type: Public; collection size: medium; ils satisfaction: 4)

While we understand that the development of the web based clients is needed to remain competitive, our less than stable connectivity and local situations mean that we are persisting with the thick client version for most applications. It appears that Civica has also taken notice of the 2017 plea that the basic operations required by libraries are kept robust and reliable. It has been felt that this has taken a back seat to the creation and development of functions that not all of us wish to use. It has taken us a while to get to understand the new Help Desk ticketing system although its functions are an improvement. (Library type: Public; collection size: medium; ils satisfaction: 7)

Civica decided to stop supporting local services in Taiwan, which is awful to the customers. (Library type: Academic; collection size: large; ils satisfaction: 6)

A large number of issues that are raised with the system go on to be classified as bugs which can then take a considerable time to be rectified. (Library type: Public; collection size: very large; ils satisfaction: 5)

There are not a lot of ILSs that are geared towards small academic libraries such as medical libraries. Most of the ILSs with targeted features to manage Electronic resources tend to be for big cashed up institutions. While the less expensive options are tailored to public/school libraries with larger physical collections. (Library type: Medical; collection size: small; ils satisfaction: 6)

[...] (Library type: Public; collection size: small; ils satisfaction: 5)

ILS