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Statistical Report for OPALS


2019 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 1 1 9 10 68 98.589
ILS Functionality89 2 9 17 61 98.499
Print Functionality90 1 6 12 71 98.689
Electronic Functionality73 2 1 1 5 7 30 27 87.828
Company Satisfaction88 1 1 3 12 71 98.699
Support Satisfaction89 1 1 1 2 14 70 98.669
Support Improvement87 2 7 1 3 33 41 98.088
Company Loyalty85 1 1 2 1 3 15 62 98.469
Open Source Interest86 9 2 1 2 1 1 14 56 97.449

CategoryTotalYespercent
Considering new ILS90 00.00%
Considering new Interface90 11.11%
System Installed on time?90 8796.67%

Average Collection size: 58521

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00026
[2] 10,001-100,00051
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

OPALSallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS3428.92 168.691098.89002058.92168.94
ILSFunctionality3408.88 168.441098.78002048.91168.94
PrintFunctionality3398.93 168.751098.78002038.95168.88
ElectronicFunctionality2868.22 137.691087.50001948.30137.77
SatisfactionCustomerSupport3418.91 168.811098.89002058.93169.00
CompanyLoyalty3408.78 168.690098.67002058.79168.81



2018 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction342 1 5 15 321 98.929
ILS Functionality340 1 1 5 23 310 98.889
Print Functionality339 5 13 321 98.939
Electronic Functionality286 1 3 2 38 124 118 88.228
Company Satisfaction338 1 2 17 318 98.939
Support Satisfaction341 1 3 21 316 98.919
Support Improvement333 2 4 4 22 143 158 98.328
Company Loyalty340 1 1 2 2 49 285 98.789
Open Source Interest325 2 3 2 1 47 270 98.699

CategoryTotalYespercent
Considering new ILS342 00.00%
Considering new Interface342 6519.01%
System Installed on time?342 33898.83%

Average Collection size: 102512

TypeCount
Public10
Academic30
School205
Consortium16
Special17

Size CategoryCount
[1] Under 10,00066
[2] 10,001-100,000207
[3] 100,001-250,0003
[4] 250,001-1,000,00015
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2017 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction261 1 3 6 13 238 98.859
ILS Functionality259 1 4 8 15 231 98.819
Print Functionality260 3 6 8 243 98.899
Electronic Functionality220 4 2 51 84 79 88.058
Company Satisfaction259 1 3 2 15 238 98.889
Support Satisfaction261 2 4 25 230 98.859
Support Improvement245 1 10 2 19 111 102 88.188
Company Loyalty254 2 2 2 5 32 211 98.749
Open Source Interest256 4 2 2 3 1 43 201 98.559

CategoryTotalYespercent
Considering new ILS263 00.00%
Considering new Interface263 31.14%
System Installed on time?263 25998.48%

Average Collection size: 78904

TypeCount
Public9
Academic23
School165
Consortium8
Special12

Size CategoryCount
[1] Under 10,00069
[2] 10,001-100,000157
[3] 100,001-250,0000
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 2 1 3 3 8 27 173 98.599
ILS Functionality218 1 2 5 3 10 33 164 98.549
Print Functionality218 1 2 7 9 21 178 98.679
Electronic Functionality187 1 3 1 1 1 3 4 47 80 46 87.678
Company Satisfaction219 3 1 3 2 11 21 178 98.589
Support Satisfaction215 2 2 2 3 4 28 174 98.639
Support Improvement204 1 4 17 9 54 59 60 97.588
Company Loyalty215 2 1 1 3 3 7 38 160 98.529
Open Source Interest209 13 1 1 2 3 1 2 44 142 97.999

CategoryTotalYespercent
Considering new ILS220 31.36%
Considering new Interface220 31.36%
System Installed on time?220 21497.27%

Average Collection size: 70386

TypeCount
Public7
Academic12
School150
Consortium8
Special11

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000117
[3] 100,001-250,0001
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction207 2 4 3 12 27 159 98.589
ILS Functionality208 2 4 2 15 37 148 98.529
Print Functionality207 4 6 7 30 160 98.629
Electronic Functionality180 2 1 1 3 1 9 26 47 90 98.029
Company Satisfaction208 1 1 1 2 3 5 18 177 98.699
Support Satisfaction203 3 2 2 3 21 172 98.699
Support Improvement191 1 3 18 5 9 61 94 98.028
Company Loyalty205 2 1 1 5 3 4 26 163 98.559
Open Source Interest185 10 1 1 1 4 5 2 7 8 146 98.039

CategoryTotalYespercent
Considering new ILS214 52.34%
Considering new Interface214 5224.30%
System Installed on time?214 20595.79%

Average Collection size: 126100

TypeCount
Public6
Academic12
School140
Consortium18
Special11

Size CategoryCount
[1] Under 10,00081
[2] 10,001-100,00093
[3] 100,001-250,0002
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 5 6 24 91 98.489
ILS Functionality130 1 1 3 7 11 32 75 98.259
Print Functionality130 1 1 1 5 6 20 96 98.529
Electronic Functionality108 1 1 1 6 3 5 20 38 33 87.548
Company Satisfaction129 1 1 1 1 1 21 103 98.669
Support Satisfaction128 1 1 1 1 1 19 104 98.669
Support Improvement123 1 1 9 7 12 42 51 97.898
Company Loyalty128 1 1 1 2 1 5 16 101 98.549
Open Source Interest115 7 3 1 2 3 17 82 97.899

CategoryTotalYespercent
Considering new ILS131 32.29%
Considering new Interface131 75.34%
System Installed on time?131 12796.95%

Average Collection size: 74910

TypeCount
Public3
Academic7
School87
Consortium8
Special4

Size CategoryCount
[1] Under 10,00045
[2] 10,001-100,00065
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2013 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction213 1 4 11 26 171 98.709
ILS Functionality213 3 4 14 38 154 98.589
Print Functionality213 4 7 28 174 98.759
Electronic Functionality176 3 3 7 12 59 92 98.269
Company Satisfaction212 1 2 5 20 184 98.819
Support Satisfaction212 4 2 3 17 186 98.799
Support Improvement196 1 12 2 6 44 131 98.419
Company Loyalty208 1 1 3 5 16 182 98.759
Open Source Interest196 13 1 2 2 4 8 166 98.199

CategoryTotalYespercent
Considering new ILS215 10.47%
Considering new Interface215 00.00%
System Installed on time?215 20595.35%

Average Collection size: 22577

TypeCount
Public2
Academic5
School173
Consortium4
Special9

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000102
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction186 1 1 1 1 9 30 143 98.639
ILS Functionality186 3 3 13 45 122 98.519
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction186 1 1 1 3 25 155 98.769
Support Satisfaction184 1 2 1 5 23 152 98.709
Support Improvement168 1 1 16 5 5 36 104 98.189
Company Loyalty177 1 1 1 2 4 16 152 98.729
Open Source Interest170 6 2 3 3 1 2 13 140 98.329

CategoryTotalYespercent
Considering new ILS187 21.07%
Considering new Interface187 00.00%
System Installed on time?187 18498.40%

Average Collection size: 62626

TypeCount
Public4
Academic4
School136
Consortium8
Special12

Size CategoryCount
[1] Under 10,00078
[2] 10,001-100,00085
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction79 1 3 2 7 26 40 98.209
ILS Functionality79 1 2 5 19 17 35 97.958
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction80 1 1 7 23 48 98.459
Support Satisfaction80 1 1 3 6 19 50 98.359
Support Improvement75 1 9 4 5 28 28 87.798
Company Loyalty78 2 1 4 2 12 57 98.469
Open Source Interest52 6 1 1 2 2 1 1 38 97.319

CategoryTotalYespercent
Considering new ILS81 11.23%
Considering new Interface81 00.00%
System Installed on time?81 7896.30%

Average Collection size: 89790

TypeCount
Public0
Academic1
School57
Consortium7
Special4

Size CategoryCount
[1] Under 10,00033
[2] 10,001-100,00033
[3] 100,001-250,0002
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 1 13 20 64 98.439
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction100 3 7 14 76 98.639
Support Satisfaction99 1 5 11 82 98.769
Support Improvement96 1 9 2 3 17 64 98.279
Company Loyalty99 1 1 1 3 8 85 98.719
Open Source Interest98 5 1 2 2 2 86 98.329

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 21.89%
System Installed on time?106 9791.51%

Average Collection size: 49191

TypeCount
Public0
Academic1
School90
Consortium6
Special4

Size CategoryCount
[1] Under 10,00035
[2] 10,001-100,00053
[3] 100,001-250,0000
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2009 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 1 12 8 18 97.678
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 1 1 1 1 5 11 22 97.939
Support Satisfaction42 1 1 1 1 3 10 25 98.129
Support Improvement42 2 9 2 5 7 17 97.178
Company Loyalty42 2 1 1 1 10 27 98.009
Open Source Interest34 4 1 2 4 23 96.889

CategoryTotalYespercent
Considering new ILS42 00.00%
Considering new Interface42 00.00%
System Installed on time?42 3788.10%




5 Responses for OPALS in 2008

3 Responses for OPALS in 2007

2019 : gen: 8.58 company 8.69 loyalty 8.46 support 8.66

2018 : gen: 8.92 company 8.93 loyalty 8.78 support 8.91

2017 : gen: 8.85 company 8.88 loyalty 8.74 support 8.85

2016 : gen: 8.59 company 8.58 loyalty 8.52 support 8.63

2015 : gen: 8.58 company 8.69 loyalty 8.55 support 8.69

2014 : gen: 8.48 company 8.66 loyalty 8.54 support 8.66

2013 : gen: 8.70 company 8.81 loyalty 8.75 support 8.79

2012 : gen: 8.63 company 8.76 loyalty 8.72 support 8.70

2011 : gen: 8.20 company 8.45 loyalty 8.46 support 8.35

2010 : gen: 8.43 company 8.63 loyalty 8.71 support 8.76

2009 : gen: 7.67 company 7.93 loyalty 8.00 support 8.12

Comments (survey2018)

Support continues to be fast, effective and responsive. Development of new functionality is less focused and incremental, responding to smaller issues rather than having a bigger and overall plan. I remain concerned about long-term sustainability without a driving vision. (Library type: Public; collection size: medium; ils satisfaction: 8)

For our small library OPALS has been quite satisfactory. Support response time is fast and the support personnel are efficient and pleasant to work with. We have no complaints at all and are very pleased with the product. (Library type: Synagogue; collection size: very small; ils satisfaction: 9)

i love working with OPALS! The customer support and service is outstanding! I receive regular notifications of any updates. OPALS is always trying to improve and enhance their product. They are great! (Library type: School; collection size: very small; ils satisfaction: 9)

[...] (Library type: School; collection size: very large; ils satisfaction: 7)

The OPALS team is awesome! I recommend it constantly! (Library type: Special; collection size: small; ils satisfaction: 9)

[...] (Library type: Special; collection size: very small; ils satisfaction: 9)

OPALS has been a dynamic tool in the changes constantly occurring in the library world. The responsiveness of the company (MediaFlex) to customer concerns and needs has turned this into a premier open-source library system. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS meets the needs of our schools quite well at an extremely affordable price. The customer support is awesome, going way beyond what they need to do. (Library type: School; collection size: medium; ils satisfaction: 8)

Overall we are satisfied with the choice of ILS for our small special library. Over the past year we have had a few issues with the ILS. We have realized the auto call number printing function does not work for Library of Congress call numbers, and so we still have to type out call numbers for new books. This is not surprising as the system is designed for Dewey. Also, they switched to a secure server and as a consequence our library url was linking to an OPALS library in the UAE. This was quickly fixed with a new url (within 1 day). I do wonder why we were not warned and given the new url in advance. So there may be a communication issue there. Also, we have asked for one tweak to improve functionality for our volunteers, and as this is an open source system we were hoping it could be implemented, but we have been unable to make the change (remove the word "barcode" on the checkout screen as we only use names here at the library and don't have library cards). So all in all, a good year again with OPALS. They are responsive to fixing fixable problems, and they are so cost effective. (Library type: Medical; collection size: very small; ils satisfaction: 7)

Opals is the ILS we have used for the past 6 years, and we find the support incredibly responsive to our suggestions. They provide regular updates to features and offer custom webinars. Of course, the operational costs to our district are a fraction of what private software companies charge. Very satisfied. (Library type: School; collection size: small; ils satisfaction: 9)

Some questions have not been responded to as not applicable to the collection (Library type: Museum; collection size: very small; ils satisfaction: 9)

The search feature tends to be fuzzy (i.e., automatically truncated or expanded in other ways). Sometimes it is difficult to narrow results by subject because of this. It does not have a serials module. I have not added my serials holdings into it yet because it requires barcodes for cataloged items. I am not sure how to add eSerials to this ILS. Overall, I am satisfied with the product, though. It is inexpensive and has the features of next-generation OPACs. (Library type: Academic; collection size: small; ils satisfaction: 7)

OPALS continual enhancements have been a blessing to us and our patrons. (Library type: Theology; collection size: medium; ils satisfaction: 9)

We appreciate OPALS and OPALS support staff which we have experienced for more than a decade. (Library type: Consortium; collection size: medium; ils satisfaction: 9)

Administration looked at other systems. Since then, one of them is no longer supported. We are happy we chose this system and that we have stayed with it. Support is outstanding. (Library type: School; collection size: very small; ils satisfaction: 9)

Excellent system and support! (Library type: School; collection size: small; ils satisfaction: 9)

We can feel this program transforming itself. Each year, there are several update releases that help us provide learning resources that students and teachers need. (Library type: School; collection size: small; ils satisfaction: 9)

We have used this open source technology for thirteen years. Our librarians are very pleased with the system and system support. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

This library houses print resources only and OPALS manages them very well. We cannot not rate how well the system handles digital resources at this time. (Library type: Theology; collection size: small; ils satisfaction: 9)

OPALS and the support and development team are wonderful. (Library type: School; collection size: small; ils satisfaction: 9)

We use OPALS union catalog to manage ILL resource sharing for over 50 libraries in our region. (Library type: Consortium; collection size: large; ils satisfaction: 9)

Very quick to respond to our service and update requests. (Library type: School; collection size: very small; ils satisfaction: 9)

Awesome system!!! This year, we started using the IT asset management module to track our Chromebooks. (Library type: School; collection size: small; ils satisfaction: 9)

Group Checkout for elementary school libraries is the BEST THING EVER!!!!!! The OPALS team is Brilliant!! (Library type: School; collection size: small; ils satisfaction: 9)

This union catalog mirrors the collections of over 250 libraries in our North African region. It is used to share education resources, to develop catalogs in libraries that are not automated and for collection development. (Library type: Library Personnel; collection size: medium; ils satisfaction: 9)

Love being a member of the OPALS community. The system meets all our needs. When a new need arises and we ask for change, it actually happens! (Library type: School; collection size: small; ils satisfaction: 9)

Our small elementary school library still needs big library system features. This system has everything we need including great service. (Library type: School; collection size: very small; ils satisfaction: 9)

Their staff assisted us so much while installing OPALS at [...] . It has worked well for us, we are forever grateful. (Library type: Academic; collection size: medium; ils satisfaction: 9)

Just added a third campus library to the system. Excellent support ! (Library type: School; collection size: medium; ils satisfaction: 9)

Just met their rep at a state conference. Told the rep that my colleagues and I love OPALS and their technical support. So glad we found them! (Library type: School; collection size: small; ils satisfaction: 9)

Excellent system and support. Such a contrast to the system and "support" we left. (Library type: School; collection size: small; ils satisfaction: 9)

Un excellent service à la clientèle. (Library type: School; collection size: small; ils satisfaction: 9)

We are in our 9th year with OPALS. Our district reviewed other systems this year and decided that OPALS is still the best system for us. (Library type: School; collection size: small; ils satisfaction: 9)

We have used OPALS since 2007. The system has managed our collection's evolution which is now 50% eBooks and provides discovery search, single login and authentication access to our popular information database subscriptions. Top notch tech support implements changes and upgrades and the service fees have never increased ! (Library type: School; collection size: medium; ils satisfaction: 9)

This catalog coordinates school library resource sharing in our region. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

OPALS is a wonderful system! It makes my life easier as a librarian and is also works well for our users. (Library type: Theology; collection size: small; ils satisfaction: 9)

Even though they are 3,000 miles away or so in freezing weather, I am very impressed with the dedication that OPALS staff show in supporting us. We look forward to using OPALS well into the future! (Library type: School; collection size: small; ils satisfaction: 9)

Easy, pleasant and painless do not usually describe a system migration; adjectives that describe our migration to OPALS, system functions and tech support,. (Library type: Academic; collection size: small; ils satisfaction: 9)

Awesome service ! (Library type: School; collection size: small; ils satisfaction: 9)

This union catalog serves a widely dispersed cultural and linguistic community. It is used to provide access to resources for our community, collection development and MARC records in a non Roman alphabet language to small, local community libraries. We do not yet catalog digital resources and could not submit a rating for that question. (Library type: School; collection size: large; ils satisfaction: 9)

OPALS is wonderful. The pricing is fantastic and customer service is outstanding. (Library type: School; collection size: very small; ils satisfaction: 9)

In our twelfth year. Best support of any technology we use. (Library type: School; collection size: small; ils satisfaction: 9)

Great system and support. Response time to our questions is a few to 30 minutes ! (Library type: School; collection size: small; ils satisfaction: 9)

Our regional consortium manages interlibrary loan services for 129 small libraries. We use OPALS single login & authentication system to provide access to subscription databases to which those libraries subscribe. (Library type: School; collection size: large; ils satisfaction: 9)

Know that OPALS has very satisfied clients in our school libraries! (Library type: School; collection size: small; ils satisfaction: 9)

Our library provides print, kits, educational games, STEM resources to 14 libraries in our region. (Library type: School; collection size: small; ils satisfaction: 9)

The library continues to be very pleased with OPALS and the customer service we receive. It handles both English and Arabic books well. (Library type: School; collection size: very small; ils satisfaction: 9)

Have used OPALS in our library for ten years. While books remain popular, the system integrates access to eBooks and databases. Their support team listens! (Library type: School; collection size: small; ils satisfaction: 9)

So thankful for the great service from OPALS. We had a terrific year. Our library staff and our students are finding it easy to research with OPALS. (Library type: School; collection size: very small; ils satisfaction: 9)

When we switched systems, one of the competitors warned me that technical support was not very responsive. They have proven them VERY, VERY WRONG! (Library type: Theology; collection size: small; ils satisfaction: 9)

Very smooth migration and responsive technical support. (Library type: Theology; collection size: small; ils satisfaction: 9)

Thankful for everything OPALS has done for our library. Staff have all been incredible- and we have an amazing catalog now. (Library type: Synagogue; collection size: very small; ils satisfaction: 9)

WE LOVE OPALS! (Library type: School; collection size: small; ils satisfaction: 9)

This is an excellent system for our library. We plan to add digital resource management in 2019 using OPALS. (Library type: Theology; collection size: very small; ils satisfaction: 9)

We use OPALS as a union catalog to record holdings in 200 plus library collections. The records are in Arabic, English and French. The system hosting service and technical support are outstanding, (Library type: Consortium; collection size: medium; ils satisfaction: 9)

Very helpful, responsive and knowledgeable customer service. Good product, always striving to improve, and seeking input of their customers to improve their product. (Library type: Academic; collection size: medium; ils satisfaction: 9)

Excellent system and customer support! (Library type: School; collection size: small; ils satisfaction: 9)

Our previous vendor ceased library software services. OPALS migrated our data, set up our portal and offered Webinar instruction within 24 hours of receiving our request! (Library type: School; collection size: small; ils satisfaction: 9)

We have used this system for ten years. They improve the program every year with our suggestions and the support for it is the best. (Library type: School; collection size: small; ils satisfaction: 9)

The migration and Webinar training were outstanding this year. Service has been excellent so far. This is our first year and could not rate previous year's service quality. (Library type: Special; collection size: very small; ils satisfaction: 9)

Software is an incredible bargain for all the capabilities it provides. While many functions are self-explanatory, the flexibility od administrative functions makes it desirable that at least one person on the library staff be adept at experimenting with its possibilities. Company is quite responsive to customer requests. Tech support is seldom needed but has always been prompt in responding to problems and questions. No change from prior years. Email is the company’s preferred method for customers to report support issues and suggestions for enhancements. It has proved to be a very effective way to work with their staff. (Library type: Church; collection size: very small; ils satisfaction: 9)

Outstanding system, technical support and consulting services. (Library type: Synagogue; collection size: small; ils satisfaction: 9)

Our library has been using OPALS for 14 years. The program changes every year and now manages print , digital, and technology resources. Service is outstanding. They responded to our service request this morning in 11 minutes! (Library type: School; collection size: small; ils satisfaction: 9)

ILS