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Statistical Report for Millennium

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

MillenniumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS655.23 165.25154.47114.8252112
ILSFunctionality655.38 165.50154.73114.6452112
PrintFunctionality646.72 166.25156.73107.5052112
ElectronicFunctionality644.06 164.25153.67113.6452112
SatisfactionCustomerSupport644.45 165.06154.00113.1852112
CompanyLoyalty654.49 164.69152.93113.4552112



2018 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction65 1 7 8 7 12 11 7 10 2 55.235
ILS Functionality65 7 12 4 10 9 9 9 5 35.385
Print Functionality64 2 1 4 7 6 21 14 9 76.727
Electronic Functionality64 6 6 5 11 11 6 7 4 5 3 34.064
Company Satisfaction64 3 6 4 6 10 10 11 6 6 2 64.635
Support Satisfaction64 3 9 4 9 6 8 9 8 5 3 14.455
Support Improvement64 6 3 3 10 7 19 8 4 2 2 54.255
Company Loyalty65 8 5 10 9 9 5 4 7 8 24.495
Open Source Interest65 20 9 10 4 5 6 4 2 1 4 02.662

CategoryTotalYespercent
Considering new ILS66 4872.73%
Considering new Interface66 1319.70%
System Installed on time?66 5684.85%

Average Collection size: 2089878

TypeCount
Public8
Academic44
School1
Consortium3
Special4

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00015
[3] 100,001-250,00015
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,00011
[6] over 10,000,0014



2017 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 4 1 6 6 7 13 22 21 8 4 65.476
ILS Functionality93 1 1 8 7 7 15 22 18 8 6 65.566
Print Functionality93 1 3 3 3 7 9 26 26 15 76.897
Electronic Functionality91 6 6 12 9 13 17 9 8 8 3 54.344
Company Satisfaction93 3 4 5 6 18 6 23 15 8 5 65.236
Support Satisfaction92 5 6 5 10 11 9 17 17 10 2 64.936
Support Improvement91 4 5 2 9 13 25 9 11 7 6 54.995
Company Loyalty92 9 5 8 7 8 12 12 15 9 7 74.855
Open Source Interest92 25 16 12 3 9 8 8 4 4 3 02.832

CategoryTotalYespercent
Considering new ILS94 6872.34%
Considering new Interface94 1718.09%
System Installed on time?94 8388.30%

Average Collection size: 1463662

TypeCount
Public14
Academic61
School1
Consortium4
Special3

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00019
[3] 100,001-250,00023
[4] 250,001-1,000,00028
[5] 1,000,001-10,000,00012
[6] over 10,000,0013



2016 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction144 5 4 11 6 25 25 26 25 13 4 65.145
ILS Functionality144 2 6 11 14 18 24 15 30 14 10 75.315
Print Functionality144 1 4 9 11 18 44 39 18 76.907
Electronic Functionality143 12 13 16 18 21 18 14 14 13 4 44.164
Company Satisfaction143 4 8 16 14 23 26 17 23 8 4 54.665
Support Satisfaction143 6 14 13 18 13 24 20 14 17 4 54.595
Support Improvement144 11 6 11 18 27 34 18 5 12 2 54.284
Company Loyalty142 13 8 11 13 20 21 16 16 16 8 54.665
Open Source Interest143 32 24 20 10 17 7 15 6 2 10 03.042

CategoryTotalYespercent
Considering new ILS144 10774.31%
Considering new Interface144 2517.36%
System Installed on time?144 13392.36%

Average Collection size: 1208642

TypeCount
Public17
Academic103
School2
Consortium5
Special2

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00032
[3] 100,001-250,00035
[4] 250,001-1,000,00044
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2015 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction174 4 1 11 12 12 20 35 52 22 5 75.766
ILS Functionality174 3 5 20 14 14 35 52 20 11 75.936
Print Functionality172 2 4 5 9 20 46 56 30 87.228
Electronic Functionality173 6 10 19 20 21 22 27 30 15 3 74.755
Company Satisfaction173 7 10 10 14 16 29 30 35 16 6 75.136
Support Satisfaction171 6 12 11 11 14 28 26 39 18 6 75.206
Support Improvement170 12 12 12 12 29 52 17 13 9 2 54.305
Company Loyalty173 17 8 9 10 18 18 25 25 23 20 65.246
Open Source Interest174 57 22 27 13 16 11 12 4 6 6 02.512

CategoryTotalYespercent
Considering new ILS177 11766.10%
Considering new Interface177 3620.34%
System Installed on time?177 15688.14%

Average Collection size: 898767

TypeCount
Public24
Academic126
School2
Consortium5
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00044
[3] 100,001-250,00035
[4] 250,001-1,000,00059
[5] 1,000,001-10,000,00023
[6] over 10,000,0013



2014 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction212 2 2 12 11 11 18 41 67 43 5 76.127
ILS Functionality210 3 7 14 9 31 35 58 41 12 76.207
Print Functionality212 1 3 2 3 9 18 55 79 42 87.428
Electronic Functionality209 5 17 20 13 25 33 32 40 20 4 74.925
Company Satisfaction212 6 9 11 15 13 26 42 48 35 7 75.616
Support Satisfaction210 3 13 13 16 10 28 30 51 41 5 75.606
Support Improvement203 10 6 15 17 24 68 15 22 17 9 54.855
Company Loyalty210 13 12 9 7 20 28 20 36 36 29 75.686
Open Source Interest208 57 24 37 17 18 22 6 11 6 10 02.802

CategoryTotalYespercent
Considering new ILS216 12256.48%
Considering new Interface216 6128.24%
System Installed on time?216 19992.13%

Average Collection size: 829001

TypeCount
Public41
Academic145
School1
Consortium6
Special4

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00038
[3] 100,001-250,00042
[4] 250,001-1,000,00086
[5] 1,000,001-10,000,00032
[6] over 10,000,0012



2013 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction248 2 4 4 10 11 22 50 75 55 15 76.447
ILS Functionality247 1 1 3 11 13 24 52 67 56 19 76.537
Print Functionality247 1 1 4 11 23 62 87 58 87.558
Electronic Functionality246 7 11 11 21 25 43 43 45 27 13 75.356
Company Satisfaction248 4 5 7 11 17 35 51 51 50 17 66.096
Support Satisfaction247 2 12 11 10 17 36 36 64 47 12 75.916
Support Improvement246 9 10 11 13 26 76 32 37 20 12 55.185
Company Loyalty248 11 8 7 13 13 39 29 46 43 39 76.047
Open Source Interest244 59 43 19 27 18 32 14 13 7 12 03.003

CategoryTotalYespercent
Considering new ILS254 11645.67%
Considering new Interface254 8332.68%
System Installed on time?254 23190.94%

Average Collection size: 817421

TypeCount
Public51
Academic140
School1
Consortium6
Special1

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00041
[3] 100,001-250,00060
[4] 250,001-1,000,00081
[5] 1,000,001-10,000,00045
[6] over 10,000,0013



2012 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction393 2 3 13 7 19 29 64 118 97 41 76.687
ILS Functionality393 1 2 7 9 24 32 58 117 103 40 76.747
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction389 2 7 15 14 24 32 65 103 85 42 76.447
Support Satisfaction385 3 8 16 13 17 34 78 96 76 44 76.397
Support Improvement381 10 4 7 19 37 140 55 47 39 23 55.515
Company Loyalty388 17 7 14 13 16 39 44 71 80 87 96.497
Open Source Interest385 105 49 45 33 35 34 32 19 15 18 03.002

CategoryTotalYespercent
Considering new ILS399 16942.36%
Considering new Interface399 10025.06%
System Installed on time?399 36090.23%

Average Collection size: 868588

TypeCount
Public108
Academic217
School5
Consortium22
Special8

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,00072
[3] 100,001-250,00076
[4] 250,001-1,000,000133
[5] 1,000,001-10,000,00073
[6] over 10,000,0013



2011 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction454 7 2 4 10 13 37 57 141 128 55 76.887
ILS Functionality451 3 3 5 7 18 29 67 144 116 59 76.927
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction453 6 6 16 16 22 49 58 111 122 47 86.507
Support Satisfaction451 5 8 5 9 30 52 68 114 115 45 86.557
Support Improvement437 4 5 8 14 40 178 61 56 50 21 55.635
Company Loyalty452 13 5 16 18 24 52 50 79 93 102 96.557
Open Source Interest447 100 48 64 32 35 52 37 30 21 28 03.413

CategoryTotalYespercent
Considering new ILS458 14331.22%
Considering new Interface458 11124.24%
System Installed on time?458 42091.70%

Average Collection size: 859254

TypeCount
Public146
Academic238
School5
Consortium22
Special5

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00093
[3] 100,001-250,00083
[4] 250,001-1,000,000155
[5] 1,000,001-10,000,00079
[6] over 10,000,0013



2010 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction388 1 2 4 8 12 21 40 124 121 55 77.117
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction387 3 4 13 8 19 30 61 106 99 44 76.667
Support Satisfaction386 1 4 5 18 21 30 61 106 95 45 76.677
Support Improvement381 4 4 6 15 39 146 38 59 40 30 55.725
Company Loyalty383 19 11 11 13 17 40 39 75 69 89 96.407
Open Source Interest383 86 35 53 33 27 48 23 28 19 31 03.533

CategoryTotalYespercent
Considering new ILS395 7418.73%
Considering new Interface395 14436.46%
System Installed on time?395 36391.90%

Average Collection size: 780971

TypeCount
Public142
Academic183
School4
Consortium20
Special9

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00081
[3] 100,001-250,00077
[4] 250,001-1,000,00078
[5] 1,000,001-10,000,00058
[6] over 10,000,0012



2009 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction342 1 7 10 31 32 108 102 51 77.137
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction341 1 4 13 8 17 41 47 92 71 47 76.587
Support Satisfaction338 2 2 11 15 16 28 68 83 71 42 76.537
Support Improvement315 6 3 9 8 12 136 50 47 19 25 55.655
Company Loyalty339 14 10 12 15 21 42 28 55 59 83 96.337
Open Source Interest339 69 47 36 27 30 41 20 29 18 22 03.513

CategoryTotalYespercent
Considering new ILS350 4111.71%
Considering new Interface350 10931.14%
System Installed on time?350 30186.00%





2008 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction294 5 7 10 14 37 85 100 36 87.087
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction293 4 1 12 14 15 25 45 84 63 30 76.437
Support Satisfaction291 2 4 7 11 14 35 43 88 64 23 76.447
Support Improvement0 not applicable
Company Loyalty287 7 6 13 10 13 28 27 61 68 54 86.537
Open Source Interest290 47 39 42 29 22 35 24 18 15 19 03.573

CategoryTotalYespercent
Considering new ILS302 258.28%
Considering new Interface302 10735.43%
System Installed on time?302 28193.05%





2007 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction253 1 4 5 8 14 22 74 88 37 87.167
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction319 2 3 12 11 20 33 47 88 73 30 76.457
Support Satisfaction316 2 7 8 19 19 34 60 87 57 23 76.207
Support Improvement0 not applicable
Company Loyalty305 14 11 14 5 12 46 21 63 67 52 86.247
Open Source Interest320 72 34 58 28 33 38 18 12 10 17 03.072

CategoryTotalYespercent
Considering new ILS328 226.71%
Considering new Interface328 9629.27%
System Installed on time?328 10.30%




2018 : gen: 5.23 company 4.63 loyalty 4.49 support 4.45

2017 : gen: 5.47 company 5.23 loyalty 4.85 support 4.93

2016 : gen: 5.14 company 4.66 loyalty 4.66 support 4.59

2015 : gen: 5.76 company 5.13 loyalty 5.24 support 5.20

2014 : gen: 6.12 company 5.61 loyalty 5.68 support 5.60

2013 : gen: 6.44 company 6.09 loyalty 6.04 support 5.91

2012 : gen: 6.68 company 6.44 loyalty 6.49 support 6.39

2011 : gen: 6.88 company 6.50 loyalty 6.55 support 6.55

2010 : gen: 7.11 company 6.66 loyalty 6.40 support 6.67

2009 : gen: 7.13 company 6.58 loyalty 6.33 support 6.53

2008 : gen: 7.08 company 6.43 loyalty 6.53 support 6.44

2007 : gen: 7.16 company 6.45 loyalty 6.24 support 6.20

Comments (survey2018)

We have almost no contact with III any more. Support really seems to be an afterthought. (Library type: Medical; collection size: small; ils satisfaction: 3)

Library currently in early phase of migrating from a turnkey Millennium solution to the III Sierra platform hosted in the cloud (Library type: Public; collection size: medium; ils satisfaction: 7)

accept that software is out of date, minimal service therefore available and enhancements unlikely to be available (Library type: Academic; collection size: very large; ils satisfaction: 6)

We had a failed attempt to upgrade to Sierra this year. (Library type: Academic; collection size: very large; ils satisfaction: 2)

A review of the ILS landscape in 2018 left our library feeling disappointed as the top vendors were still selling outdated legacy systems and our needs could not be filled. ILS vendors really need to step it up and help libraries provide the service expected of customers in 2019, not 1992. (Library type: Public; collection size: large; ils satisfaction: 5)

Innovative support seems less responsive than it did in the past. For anything outside of routine problems, it usually requires some sort of escalation to get a response. (Library type: Public; collection size: very large; ils satisfaction: 5)

[...] consortium, we will be joining in migrating to the Ex Libris Alma/Primo platform in May 2020. (Library type: Academic; collection size: very large; ils satisfaction: 6)

We will be migrating from Millennium to Sierra within the next few months. (Library type: Medical; collection size: medium; ils satisfaction: 7)

[...] Law Library is not the decision maker for choice of ILS. Upcoming choice of vendor will be made by the [...] University Libraries. (Library type: Law; collection size: medium; ils satisfaction: 3)

[...] migrating to Alma on July 1, 2019. (Library type: Academic; collection size: small; ils satisfaction: 5)

The initial scores are low because our Millennium server is dying and hasn't been maintained. We are currently in the process of updating our system to Sierra and moving to a cloud-based hosting system. We are staying with III. (Library type: Public; collection size: medium; ils satisfaction: 2)

Customer service satisfaction has dramatically gone down. I've had several tickets open for over a year. I had one ticket that never got any response at all from a support representative. We finally gave up and just closed the ticket. Although III is not sunsetting Millennium, all efforts are being put towards Sierra/Polaris/new developments. Difficult problems that need to be sent to software engineering are very low priority in the queue. Efforts to escalate the priority of tickets are met with replies that they will look into it followed by silence. Sometimes we are only given a workaround and told that the issue will not be resolved. For example, Millennium will never be able to run on the latest Apple OS. III's response is to run it on an old OS, use a PC or migrate to Sierra. We will be migrating to another ILS this year. Whether it will be with III or another vendor has not been decided as of yet. (Library type: Academic; collection size: medium; ils satisfaction: 4)

Millenniun ha sido un buen sistema para una biblioteca de papel, pero ahora ni Millennium ni Sierra llegan a satisfacer plenamente las necesidades de la biblioteca como lo hacen las nuevas plataformas de servicios. En los últimos 5 años consideramos insatisfactoria la política que ha llevado Innovative. (Library type: Academic; collection size: very large; ils satisfaction: 8)

We are under contract to go live with Alma (Library type: Academic; collection size: very large; ils satisfaction: 4)

In the most recent years of service Innovative has become difficult to negotiate with for pricing. They have also become nearly non-responsive when requesting pricing quotes. Their customer service has also lapsed in effectiveness and response time. (Library type: Academic; collection size: very large; ils satisfaction: 5)

ILS