Statistical Report for Library.Solution
| 2020 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 38 |
| 1 | 1 | 3 | 2 | | 4 | 9 | 9 | 9 | 7 | 6.84 | 7 |
|---|
| ILS Functionality | 38 |
| 2 | 2 | 2 | 1 | | 2 | 12 | 11 | 6 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 37 |
| 1 | | 3 | 2 | 2 | 2 | 7 | 13 | 7 | 8 | 6.92 | 8 |
|---|
| Electronic Functionality | 37 |
1 | 1 | 2 | 1 | 2 | 5 | 5 | 7 | 9 | 4 | 8 | 6.16 | 7 |
|---|
| Company Satisfaction | 37 |
1 | 1 | | 3 | 1 | 1 | 2 | 8 | 11 | 9 | 8 | 6.92 | 8 |
|---|
| Support Satisfaction | 38 |
| 2 | | 2 | 1 | 1 | 3 | 4 | 12 | 13 | 9 | 7.26 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 38 |
| 3 | 1 | 3 | 1 | 3 | 1 | 8 | 7 | 11 | 9 | 6.58 | 7 |
|---|
| Open Source Interest | 34 |
7 | 3 | 2 | 1 | 1 | 9 | 3 | 5 | | 2 | 5 | 4.12 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 39 |
4 | 10.26% |
|---|
| Considering new Interface | 39 |
0 | 0.00% |
|---|
| System Installed on time? | 39 |
0 | 0.00% |
|---|
| Average Collection size: |
| 177720 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 1 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 14 |
|---|
| [3] 100,001-250,000 | 17 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| | 3 | | 1 | 4 | 8 | 27 | 10 | 12 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 65 |
1 | | | 4 | 1 | 3 | 12 | 19 | 16 | 9 | 7 | 6.85 | 7 |
|---|
| Print Functionality | 64 |
| | | 2 | 2 | 4 | 8 | 10 | 20 | 18 | 8 | 7.41 | 8 |
|---|
| Electronic Functionality | 58 |
2 | | 1 | 5 | 3 | 7 | 10 | 12 | 12 | 6 | 7 | 6.17 | 7 |
|---|
| Company Satisfaction | 65 |
| | 4 | | 3 | 2 | 6 | 14 | 20 | 16 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 63 |
| | 1 | 1 | 4 | 2 | 6 | 15 | 16 | 18 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 62 |
| | 1 | 2 | 9 | 21 | 6 | 4 | 5 | 14 | 5 | 6.11 | 5 |
|---|
| Company Loyalty | 64 |
4 | 1 | | 2 | 5 | 3 | 9 | 12 | 8 | 20 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 63 |
21 | 4 | 7 | 4 | 9 | 10 | 3 | | 2 | 3 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
12 | 17.91% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
62 | 92.54% |
|---|
| Average Collection size: |
| 215660 |
|---|
| Type | Count |
|---|
| Public | 44 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
| Library.Solution | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 88 | 6.99 |
9 | 5.56 | 3 | | 0 | | 50 | 6.96 | 9 | 7.22 | 0 | | 11 | 7.18 | 0 | |
|---|
| ILSFunctionality | 88 | 6.86 |
9 | 5.78 | 3 | | 0 | | 50 | 6.78 | 9 | 7.33 | 0 | | 11 | 6.82 | 0 | |
|---|
| PrintFunctionality | 87 | 7.38 |
9 | 6.44 | 3 | | 0 | | 49 | 7.45 | 9 | 6.89 | 0 | | 11 | 7.27 | 0 | |
|---|
| ElectronicFunctionality | 87 | 6.41 |
8 | 4.63 | 3 | | 0 | | 50 | 6.40 | 9 | 7.11 | 0 | | 11 | 6.45 | 0 | |
|---|
| SatisfactionCustomerSupport | 88 | 7.35 |
9 | 6.44 | 3 | | 0 | | 50 | 7.28 | 9 | 7.44 | 0 | | 11 | 7.55 | 0 | |
|---|
| CompanyLoyalty | 86 | 6.66 |
8 | 4.75 | 3 | | 0 | | 50 | 6.56 | 9 | 7.67 | 0 | | 11 | 7.00 | 0 | |
|---|
| 2018 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | 1 | 2 | 2 | 3 | 4 | 11 | 23 | 24 | 17 | 8 | 6.99 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 3 | 2 | 5 | 4 | 10 | 29 | 18 | 16 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 87 |
1 | 1 | 1 | 2 | 3 | 3 | 4 | 20 | 26 | 26 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 87 |
1 | 2 | 2 | 5 | 7 | 8 | 11 | 17 | 22 | 12 | 8 | 6.41 | 7 |
|---|
| Company Satisfaction | 87 |
1 | 2 | 1 | 4 | 2 | 3 | 12 | 18 | 19 | 25 | 9 | 7.06 | 8 |
|---|
| Support Satisfaction | 88 |
1 | 1 | 2 | 3 | 1 | 7 | 6 | 12 | 21 | 34 | 9 | 7.35 | 8 |
|---|
| Support Improvement | 86 |
1 | | 2 | 3 | 8 | 17 | 6 | 16 | 13 | 20 | 9 | 6.53 | 7 |
|---|
| Company Loyalty | 86 |
6 | 1 | 1 | 3 | 3 | 5 | 9 | 19 | 14 | 25 | 9 | 6.66 | 7 |
|---|
| Open Source Interest | 86 |
26 | 8 | 10 | 6 | 9 | 5 | 6 | 6 | 2 | 8 | 0 | 3.17 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 89 |
19 | 21.35% |
|---|
| Considering new Interface | 89 |
2 | 2.25% |
|---|
| System Installed on time? | 89 |
81 | 91.01% |
|---|
| Average Collection size: |
| 157721 |
|---|
| Type | Count |
|---|
| Public | 62 |
|---|
| Academic | 12 |
|---|
| School | 11 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
| 1 | 5 | 2 | 10 | 7 | 14 | 18 | 27 | 31 | 9 | 6.93 | 8 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 3 | 8 | 10 | 11 | 24 | 38 | 18 | 8 | 6.92 | 7 |
|---|
| Print Functionality | 114 |
2 | 1 | 1 | 6 | 3 | 7 | 11 | 16 | 31 | 36 | 9 | 7.18 | 8 |
|---|
| Electronic Functionality | 112 |
6 | 3 | 10 | 5 | 7 | 8 | 12 | 19 | 29 | 13 | 8 | 5.89 | 7 |
|---|
| Company Satisfaction | 114 |
| 2 | 1 | 3 | 8 | 4 | 9 | 15 | 36 | 36 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 115 |
| 1 | 2 | 1 | 9 | 4 | 8 | 14 | 27 | 49 | 9 | 7.54 | 8 |
|---|
| Support Improvement | 113 |
| 2 | 5 | 2 | 7 | 24 | 13 | 15 | 23 | 22 | 5 | 6.47 | 7 |
|---|
| Company Loyalty | 114 |
7 | 2 | 3 | 3 | 7 | 10 | 7 | 15 | 22 | 38 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 115 |
44 | 12 | 14 | 3 | 13 | 9 | 8 | 6 | 1 | 5 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
30 | 26.09% |
|---|
| Considering new Interface | 115 |
11 | 9.57% |
|---|
| System Installed on time? | 115 |
109 | 94.78% |
|---|
| Average Collection size: |
| 128919 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 12 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 95 |
1 | 1 | 2 | 1 | 4 | 5 | 11 | 17 | 31 | 22 | 8 | 7.16 | 8 |
|---|
| ILS Functionality | 95 |
| | 1 | 2 | 7 | 3 | 11 | 20 | 33 | 18 | 8 | 7.19 | 8 |
|---|
| Print Functionality | 95 |
2 | 1 | | 1 | 5 | 3 | 8 | 21 | 28 | 26 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 94 |
1 | 3 | 2 | 3 | 5 | 15 | 11 | 27 | 17 | 10 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 94 |
| 2 | | 1 | 2 | 8 | 7 | 15 | 32 | 27 | 8 | 7.44 | 8 |
|---|
| Support Satisfaction | 92 |
1 | | | 2 | 3 | 6 | 8 | 14 | 19 | 39 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 93 |
1 | | | | 11 | 27 | 7 | 16 | 16 | 15 | 5 | 6.41 | 7 |
|---|
| Company Loyalty | 90 |
3 | 3 | 2 | 3 | 8 | 8 | 5 | 10 | 17 | 31 | 9 | 6.70 | 8 |
|---|
| Open Source Interest | 93 |
30 | 10 | 12 | 8 | 10 | 7 | 5 | 2 | 6 | 3 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 97 |
12 | 12.37% |
|---|
| Considering new Interface | 97 |
9 | 9.28% |
|---|
| System Installed on time? | 97 |
89 | 91.75% |
|---|
| Average Collection size: |
| 135641 |
|---|
| Type | Count |
|---|
| Public | 66 |
|---|
| Academic | 13 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 2 | 2 | 2 | 3 | 5 | 10 | 25 | 26 | 27 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 102 |
| 1 | 3 | 3 | 2 | 5 | 14 | 16 | 37 | 21 | 8 | 7.16 | 8 |
|---|
| Print Functionality | 102 |
| | 1 | 1 | 4 | 3 | 9 | 13 | 38 | 33 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 99 |
| 1 | 3 | | 6 | 13 | 8 | 24 | 26 | 18 | 8 | 6.89 | 7 |
|---|
| Company Satisfaction | 102 |
1 | 1 | 1 | 1 | 4 | 3 | 4 | 19 | 33 | 35 | 9 | 7.58 | 8 |
|---|
| Support Satisfaction | 102 |
| | 3 | 2 | 4 | 2 | 5 | 13 | 35 | 38 | 9 | 7.66 | 8 |
|---|
| Support Improvement | 99 |
3 | | 1 | 1 | 7 | 20 | 9 | 13 | 18 | 27 | 9 | 6.72 | 7 |
|---|
| Company Loyalty | 101 |
5 | 1 | 2 | 2 | 5 | 8 | 7 | 11 | 31 | 29 | 8 | 6.92 | 8 |
|---|
| Open Source Interest | 102 |
35 | 12 | 12 | 3 | 9 | 9 | 7 | 4 | 1 | 10 | 0 | 2.88 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 104 |
19 | 18.27% |
|---|
| Considering new Interface | 104 |
7 | 6.73% |
|---|
| System Installed on time? | 104 |
98 | 94.23% |
|---|
| Average Collection size: |
| 180187 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 11 |
|---|
| School | 13 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
| | 1 | 1 | 4 | 7 | 10 | 26 | 25 | 18 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 3 | 5 | 10 | 22 | 32 | 13 | 8 | 7.03 | 7 |
|---|
| Print Functionality | 91 |
| | | | 5 | 5 | 9 | 25 | 22 | 25 | 7 | 7.42 | 8 |
|---|
| Electronic Functionality | 90 |
| 1 | 3 | 6 | 4 | 3 | 20 | 19 | 24 | 10 | 8 | 6.57 | 7 |
|---|
| Company Satisfaction | 91 |
| | 2 | 1 | 3 | 4 | 8 | 21 | 26 | 26 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 91 |
| 1 | 1 | 3 | 2 | 3 | 6 | 14 | 28 | 33 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 87 |
| 1 | 1 | 1 | 5 | 21 | 5 | 15 | 20 | 18 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 90 |
2 | 2 | 1 | 1 | 6 | 6 | 5 | 12 | 23 | 32 | 9 | 7.19 | 8 |
|---|
| Open Source Interest | 90 |
33 | 17 | 13 | 1 | 11 | 4 | 6 | 2 | | 3 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
9 | 9.68% |
|---|
| Considering new Interface | 93 |
6 | 6.45% |
|---|
| System Installed on time? | 93 |
86 | 92.47% |
|---|
| Average Collection size: |
| 140836 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 11 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 69 |
1 | | 1 | 2 | 2 | 6 | 8 | 16 | 13 | 20 | 9 | 7.10 | 7 |
|---|
| ILS Functionality | 69 |
| | 2 | 1 | 4 | 7 | 8 | 11 | 23 | 13 | 8 | 7.01 | 8 |
|---|
| Print Functionality | 69 |
2 | | | 1 | 3 | 5 | 7 | 12 | 20 | 19 | 8 | 7.20 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 1 | 2 | 8 | 8 | 8 | 12 | 14 | 9 | 8 | 5.97 | 7 |
|---|
| Company Satisfaction | 69 |
| 1 | | 2 | 3 | 4 | 6 | 11 | 24 | 18 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 68 |
| 1 | | 1 | | 7 | 7 | 11 | 13 | 28 | 9 | 7.56 | 8 |
|---|
| Support Improvement | 66 |
| | 1 | 1 | 3 | 18 | 7 | 6 | 12 | 18 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 66 |
3 | 2 | 1 | 1 | | 6 | 10 | 6 | 10 | 27 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 67 |
32 | 1 | 7 | 6 | 2 | 13 | 2 | 2 | | 2 | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 70 |
10 | 14.29% |
|---|
| Considering new Interface | 70 |
3 | 4.29% |
|---|
| System Installed on time? | 70 |
69 | 98.57% |
|---|
| Average Collection size: |
| 156324 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 4 |
|---|
| School | 7 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
2 | | 1 | 5 | 1 | 5 | 8 | 17 | 34 | 33 | 8 | 7.38 | 8 |
|---|
| ILS Functionality | 105 |
2 | 1 | | 2 | 5 | 3 | 8 | 24 | 36 | 24 | 8 | 7.26 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 105 |
1 | | 1 | 1 | 5 | 4 | 9 | 10 | 33 | 41 | 9 | 7.64 | 8 |
|---|
| Support Satisfaction | 106 |
1 | 1 | 2 | | 2 | 3 | 9 | 10 | 34 | 44 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 105 |
1 | 1 | | | 2 | 26 | 8 | 17 | 17 | 33 | 9 | 7.04 | 7 |
|---|
| Company Loyalty | 106 |
10 | | 4 | 2 | 4 | 5 | 9 | 13 | 13 | 46 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 105 |
37 | 11 | 11 | 11 | 8 | 10 | 6 | | 4 | 7 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
14 | 12.73% |
|---|
| Considering new Interface | 110 |
6 | 5.45% |
|---|
| System Installed on time? | 110 |
103 | 93.64% |
|---|
| Average Collection size: |
| 162637 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
| | 2 | 3 | 3 | 5 | 12 | 33 | 31 | 41 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 128 |
| | | 3 | 4 | 9 | 11 | 31 | 46 | 24 | 8 | 7.32 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 130 |
| 1 | 1 | 1 | 2 | 10 | 11 | 24 | 34 | 46 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 130 |
| | 2 | 4 | 3 | 8 | 11 | 20 | 34 | 48 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 129 |
3 | | 2 | 3 | 8 | 22 | 9 | 21 | 24 | 37 | 9 | 6.83 | 7 |
|---|
| Company Loyalty | 129 |
5 | 4 | 4 | 4 | 3 | 9 | 7 | 12 | 25 | 56 | 9 | 7.06 | 8 |
|---|
| Open Source Interest | 128 |
37 | 11 | 20 | 12 | 10 | 11 | 10 | 8 | 2 | 7 | 0 | 2.95 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 132 |
20 | 15.15% |
|---|
| Considering new Interface | 132 |
7 | 5.30% |
|---|
| System Installed on time? | 132 |
127 | 96.21% |
|---|
| Average Collection size: |
| 135321 |
|---|
| Type | Count |
|---|
| Public | 100 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 70 |
|---|
| [3] 100,001-250,000 | 40 |
|---|
| [4] 250,001-1,000,000 | 14 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 103 |
| | 1 | 7 | 6 | 6 | 7 | 21 | 31 | 24 | 8 | 7.09 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 102 |
| 1 | 4 | 1 | 4 | 9 | 4 | 21 | 29 | 29 | 8 | 7.23 | 8 |
|---|
| Support Satisfaction | 103 |
| 2 | 2 | 2 | 7 | 2 | 11 | 18 | 19 | 40 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 100 |
4 | 1 | 5 | 3 | 4 | 24 | 10 | 11 | 22 | 16 | 5 | 6.13 | 6 |
|---|
| Company Loyalty | 103 |
6 | 3 | 8 | 1 | 1 | 7 | 3 | 12 | 16 | 46 | 9 | 6.84 | 8 |
|---|
| Open Source Interest | 102 |
34 | 9 | 15 | 10 | 3 | 14 | 4 | 4 | 1 | 8 | 0 | 2.77 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 105 |
15 | 14.29% |
|---|
| Considering new Interface | 105 |
8 | 7.62% |
|---|
| System Installed on time? | 105 |
93 | 88.57% |
|---|
| Average Collection size: |
| 99085 |
|---|
| Type | Count |
|---|
| Public | 80 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| 1 | 2 | 4 | 3 | 6 | 4 | 45 | 26 | 19 | 7 | 7.06 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
| 1 | 2 | 6 | 4 | 2 | 7 | 25 | 33 | 30 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 110 |
1 | 1 | 4 | 3 | 1 | 5 | 12 | 20 | 31 | 32 | 9 | 7.23 | 8 |
|---|
| Support Improvement | 104 |
3 | 2 | 2 | 3 | 6 | 26 | 6 | 19 | 20 | 17 | 5 | 6.26 | 7 |
|---|
| Company Loyalty | 109 |
4 | 3 | 6 | 1 | 1 | 12 | 4 | 15 | 22 | 41 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 110 |
24 | 17 | 11 | 7 | 9 | 16 | 9 | 8 | 4 | 5 | 0 | 3.30 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
10 | 8.70% |
|---|
| Considering new Interface | 115 |
10 | 8.70% |
|---|
| System Installed on time? | 115 |
97 | 84.35% |
|---|
| 2008 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
| | | | 3 | 2 | 4 | 6 | 7 | 8 | 9 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 30 |
| | | | 2 | 5 | 1 | 3 | 11 | 8 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 29 |
1 | | | | 2 | 1 | 3 | 8 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 30 |
| | 1 | | 1 | 4 | 2 | 3 | 5 | 14 | 9 | 7.50 | 8 |
|---|
| Open Source Interest | 30 |
7 | 5 | 4 | | 3 | 5 | 3 | 2 | 1 | | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
1 | 3.33% |
|---|
| Considering new Interface | 30 |
3 | 10.00% |
|---|
| System Installed on time? | 30 |
30 | 100.00% |
|---|
| 2007 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| | 1 | 1 | | 4 | 4 | 15 | 12 | 8 | 7 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 66 |
1 | | 1 | | 6 | 6 | 3 | 16 | 18 | 15 | 8 | 7.05 | 8 |
|---|
| Support Satisfaction | 66 |
1 | 1 | 1 | 2 | 2 | 8 | 4 | 16 | 15 | 16 | 7 | 6.92 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 65 |
2 | 3 | 2 | 2 | 1 | 5 | 6 | 7 | 20 | 17 | 8 | 6.77 | 8 |
|---|
| Open Source Interest | 64 |
13 | 9 | 10 | 5 | 6 | 12 | 2 | 4 | 3 | | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
8 | 12.12% |
|---|
| Considering new Interface | 66 |
6 | 9.09% |
|---|
| System Installed on time? | 66 |
1 | 1.52% |
|---|
2020 : gen: 6.84 company 6.92 loyalty 6.58 support 7.26
2019 : gen: 7.00 company 7.20 loyalty 6.63 support 7.33
2018 : gen: 6.99 company 7.06 loyalty 6.66 support 7.35
2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54
2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58
2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66
2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58
2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56
2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74
2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52
2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32
2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23
2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07
2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92
Comments (survey2018)
We are scheduled to migrate to [...] in Feb 2019. Primarily due to cost savings and resource sharing.
(Library type: Public; collection size: medium; ils satisfaction: 6)
The Library Corporation has been an outstanding vendor in Library services for our library. We have had very few problems with the system over the years. It just works. When there were problems a call to support was answered by actual people who know their product well or if they don't can find the person who can help relatively quickly. The Online support system is also as responsive.
(Library type: Public; collection size: medium; ils satisfaction: 9)
We are quite pleased with our current ILS vendor, though we have considered switching to Koha-Community. We've had good experiences with TLC's support service. We replaced EOS GLAS with Koha-Community for managing Periodicals.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
We moved to TLC 10 years ago and have never regretted the decision. The company is always looking to improve both the product and their customer service/support.
(Library type: School; collection size: medium; ils satisfaction: 9)
Up until the most recent update, the product and service were excellent. No complaints!
The most recent update included radical changes, especially to circ and cataloging. These changes were not announced and have impacted our ability to operate and limited the basic functions staff do in their work.
Calls and emails relating to the changes, requests for information, requests for changes or modifications have been met with open hostility (literally being yelled at over the phone) or ignored.
(Library type: Public; collection size: medium; ils satisfaction: 2)
We will be migrating to [...] in January 2019 as a collaboration with the other libraries of [...]
(Library type: Public; collection size: small; ils satisfaction: 5)
Between cost and recurring technical difficulties, we have already made the decision to migrate to Atriuum and are partway through that process. TLC's declining IT support, arbitrary restrictions for web integration, archaic inventory processing, etc., another ILS was simply a better option. The money and time we will save thanks to BookSystems can be put toward programming and other library services.
(Library type: Public; collection size: medium; ils satisfaction: 5)
As far as customer support, TLC is top notch and to say it has gotten better is hard to do, but if I rate question the question in the middle because they maintained a high level it looks as though they got worse.
(Library type: Academic; collection size: medium; ils satisfaction: 9)
We are switching ILSes -- we will be going to Koha as supported by Bywater Solutions. TLC's new LS2 Cataloging is poorly designed in that it removes authority control editing from the end user, forces users into one thesaurus, restricts how users' ability to view authorities, and adds significant amounts of time to the cataloging process.
(Library type: Public; collection size: medium; ils satisfaction: 3)
At the moment, cost is the issue. I want to look at Open source, but am concerned about the upkeep and support of it - sounds like we'd have to pay a third party for upkeep, or our IT would have a lot more work involved.
(Library type: Academic; collection size: small; ils satisfaction: 0)
TLC specializes in small library systems, it's a good fit for us and the customer service is quick, responsive and outstanding.
(Library type: Public; collection size: small; ils satisfaction: 9)
-We seem to need more TLC support as time goes on with using L.S 4.2 so staff spend more time troubleshooting.
-We really don't like the next TLC version of software (5.0) which seems to be targeted to school libraries.
-TLC version 5 has big changes to Cataloguing component
-We don't like the changes to Cataloguing component which from what is on the TCL website is just filling in the blanks and is a dumbing down of what staff need to know to catalogue. Presumption that there are little staff to do work!
-Real issue is that existing server needs to be replaced and TLC L.S 4.2 won't work on upgraded server. We would have to go to version 5.
-Users and staff really don't like using present PAC with L.S 4.2.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We are currently part of a consortia so our decision making is limed based upon that membership.
(Library type: Public; collection size: small; ils satisfaction: 3)
We are part of a system, some questions do not apply I answered as best I could.
(Library type: Public; collection size: small; ils satisfaction: 7)
We are very pleased with The Library Corporation's system, which is just right for a small library. Our cataloguer thinks highly of the cataloguing function, and TLC was very responsive to her suggestions for improving the system.
(Library type: Museum; collection size: small; ils satisfaction: 9)
I prefer a more user-friendly system such as Follett Destiny for school libraries over TLC. Transferring to this program was a big challenge. I'm not sure why printing reports have to be on a different page with another sign in feature. I like everything to be in one place. The cataloging printing options are not very friendly either and there's no copy cataloging feature like Follett Destiny that fills in your MARC record for you. I miss that.
(Library type: School; collection size: small; ils satisfaction: 4)
NA
(Library type: School; collection size: very large; ils satisfaction: 9)
Our system does not manage the electronic resources so that question doesn't apply to us.
We would consider an open source product if we could be assured that our staff would have full support and not be responsible for it ourselves if there were problems. We only have three full-time people and we are very service oriented. The other part is that I don't want it to be a downgrade from what we have now. Everything I've seen is horrible compared to what we have now.
(Library type: Public; collection size: small; ils satisfaction: 8)
Does what we need for our Library. Satisfied with the product and customer service has always been good.
(Library type: Public; collection size: small; ils satisfaction: 9)
We are happy with our ILS vendor and the support we receive. We are in a unique situation where our county is a patchwork of independent libraries that do not share resources in a seamless manner. We would like to, at the very least, move to one shared ILS so that we could function more like a county library. There is currently a consortium of three libraries in the county on Evergreen, so it would probably make the most sense to shift to that consortium rather than attempt to move to another system where no consortium currently exists.
(Library type: Public; collection size: medium; ils satisfaction: 6)