Statistical Report for Libero
2020 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 14 |
| | 1 | | | 1 | | 2 | 7 | 3 | 8 | 7.43 | 8 |
ILS Functionality | 14 |
| | 1 | | | 1 | | 5 | 6 | 1 | 8 | 7.07 | 8 |
Print Functionality | 13 |
1 | | | | | | | | 8 | 4 | 8 | 7.69 | 8 |
Electronic Functionality | 14 |
1 | | 1 | | 3 | 1 | 1 | 4 | 2 | 1 | 7 | 5.57 | 7 |
Company Satisfaction | 14 |
| | 1 | | | 1 | | | 4 | 8 | 9 | 7.93 | 9 |
Support Satisfaction | 14 |
| | | | 1 | | 1 | | 1 | 11 | 9 | 8.36 | 9 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 13 |
1 | | | | | 1 | | | 2 | 9 | 9 | 7.85 | 9 |
Open Source Interest | 13 |
3 | | 2 | 1 | | 4 | 1 | | | 1 | 5 | 4.00 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 14 |
2 | 14.29% |
Considering new Interface | 14 |
0 | 0.00% |
System Installed on time? | 14 |
0 | 0.00% |
Average Collection size: |
| 721675 |
Type | Count |
Public | 0 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 6 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2019 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 12 |
| | | | | | 2 | 2 | 5 | 3 | 8 | 7.75 | 8 |
ILS Functionality | 12 |
| | | | | 1 | 1 | 3 | 5 | 2 | 8 | 7.50 | 8 |
Print Functionality | 12 |
1 | | | | 1 | 1 | | 1 | 4 | 4 | 8 | 7.00 | 8 |
Electronic Functionality | 12 |
| | | 1 | 4 | | 1 | 2 | 3 | 1 | 4 | 6.00 | 7 |
Company Satisfaction | 12 |
| | | | | | 1 | 3 | 2 | 6 | 9 | 8.08 | 9 |
Support Satisfaction | 12 |
| | | | | | | 2 | 4 | 6 | 9 | 8.33 | 9 |
Support Improvement | 12 |
| | | | 1 | 4 | | 2 | 1 | 4 | 5 | 6.83 | 7 |
Company Loyalty | 11 |
| | | | 2 | 1 | | 2 | 2 | 4 | 9 | 7.18 | 8 |
Open Source Interest | 11 |
3 | | | 3 | 2 | | 1 | | 1 | 1 | 0 | 3.64 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 12 |
1 | 8.33% |
Considering new Interface | 12 |
2 | 16.67% |
System Installed on time? | 12 |
10 | 83.33% |
Average Collection size: |
| 99838 |
Type | Count |
Public | 9 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 7 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
Libero | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 16 | 7.44 |
1 | | 0 | | 1 | | 10 | 7.70 | 2 | | 1 | | 0 | | 0 | |
ILSFunctionality | 17 | 6.76 |
1 | | 0 | | 1 | | 11 | 7.09 | 2 | | 1 | | 0 | | 0 | |
PrintFunctionality | 17 | 7.65 |
1 | | 0 | | 1 | | 11 | 7.82 | 2 | | 1 | | 0 | | 0 | |
ElectronicFunctionality | 17 | 5.88 |
1 | | 0 | | 1 | | 11 | 6.64 | 2 | | 1 | | 0 | | 0 | |
SatisfactionCustomerSupport | 17 | 7.53 |
1 | | 0 | | 1 | | 11 | 7.82 | 2 | | 1 | | 0 | | 0 | |
CompanyLoyalty | 17 | 6.94 |
1 | | 0 | | 1 | | 11 | 7.55 | 2 | | 1 | | 0 | | 0 | |
2018 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 16 |
| | | | 1 | 1 | 1 | 3 | 7 | 3 | 8 | 7.44 | 8 |
ILS Functionality | 17 |
| | 1 | | 1 | 1 | 2 | 6 | 4 | 2 | 7 | 6.76 | 7 |
Print Functionality | 17 |
| | | 1 | | 1 | 1 | 2 | 6 | 6 | 8 | 7.65 | 8 |
Electronic Functionality | 17 |
2 | | | 1 | 1 | 2 | | 6 | 4 | 1 | 7 | 5.88 | 7 |
Company Satisfaction | 17 |
| | | | 1 | | 2 | 3 | 5 | 6 | 9 | 7.71 | 8 |
Support Satisfaction | 17 |
| | | | 1 | 2 | | 4 | 4 | 6 | 9 | 7.53 | 8 |
Support Improvement | 17 |
1 | | | | 1 | 2 | 1 | 5 | 2 | 5 | 7 | 6.82 | 7 |
Company Loyalty | 17 |
1 | | | | 1 | 2 | | 4 | 5 | 4 | 8 | 6.94 | 8 |
Open Source Interest | 17 |
8 | 3 | 1 | 1 | 2 | | | | 1 | 1 | 0 | 1.94 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 17 |
2 | 11.76% |
Considering new Interface | 17 |
1 | 5.88% |
System Installed on time? | 17 |
16 | 94.12% |
Average Collection size: |
| 1024948 |
Type | Count |
Public | 14 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 9 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 26 |
| | | | 1 | 1 | 5 | 9 | 5 | 5 | 7 | 7.19 | 7 |
ILS Functionality | 26 |
| | | | 1 | 1 | 5 | 7 | 9 | 3 | 8 | 7.19 | 7 |
Print Functionality | 26 |
1 | | | | | 1 | 3 | 5 | 11 | 5 | 8 | 7.35 | 8 |
Electronic Functionality | 26 |
2 | | 3 | | 2 | 5 | 3 | 6 | 3 | 2 | 7 | 5.42 | 6 |
Company Satisfaction | 26 |
| | | | 1 | | 3 | 5 | 10 | 7 | 8 | 7.69 | 8 |
Support Satisfaction | 26 |
| | | | | 1 | 3 | 1 | 9 | 12 | 9 | 8.08 | 8 |
Support Improvement | 26 |
| | | | 2 | 7 | 2 | 2 | 9 | 4 | 8 | 6.81 | 8 |
Company Loyalty | 26 |
| | 1 | | 3 | 2 | 1 | 7 | 6 | 6 | 7 | 6.96 | 7 |
Open Source Interest | 26 |
8 | 3 | 5 | | 4 | 4 | 1 | | 1 | | 0 | 2.42 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 26 |
3 | 11.54% |
Considering new Interface | 26 |
3 | 11.54% |
System Installed on time? | 26 |
25 | 96.15% |
Average Collection size: |
| 166471 |
Type | Count |
Public | 23 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 15 |
[3] 100,001-250,000 | 6 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 12 |
| | | | 2 | 3 | 1 | 3 | 3 | | 5 | 6.17 | 7 |
ILS Functionality | 12 |
| | | | 3 | 3 | | 3 | 3 | | 4 | 6.00 | 7 |
Print Functionality | 12 |
1 | | | | | 1 | 2 | 1 | 6 | 1 | 8 | 6.75 | 8 |
Electronic Functionality | 12 |
| 2 | 2 | | 1 | 3 | 2 | | 2 | | 5 | 4.42 | 5 |
Company Satisfaction | 12 |
| | | | 1 | 1 | 2 | 4 | 2 | 2 | 7 | 6.92 | 7 |
Support Satisfaction | 12 |
| | | | | 1 | 4 | 4 | 1 | 2 | 6 | 6.92 | 7 |
Support Improvement | 11 |
| | | | 1 | 3 | 2 | 4 | 1 | | 7 | 6.09 | 6 |
Company Loyalty | 12 |
| 1 | | | 1 | 4 | 1 | 1 | 2 | 2 | 5 | 6.00 | 6 |
Open Source Interest | 11 |
3 | | 1 | | 2 | 1 | 1 | 2 | 1 | | 0 | 3.91 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 12 |
5 | 41.67% |
Considering new Interface | 12 |
2 | 16.67% |
System Installed on time? | 12 |
11 | 91.67% |
Average Collection size: |
| 544731 |
Type | Count |
Public | 7 |
Academic | 4 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 3 |
[6] over 10,000,001 | 0 |
2015 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | 1 | | | | | 2 | 2 | 2 | 7 | 7.14 | 8 |
ILS Functionality | 7 |
| | 1 | | | | | 3 | 2 | 1 | 7 | 6.86 | 7 |
Print Functionality | 6 |
| | 1 | | | | | | 2 | 3 | 9 | 7.50 | 9 |
Electronic Functionality | 7 |
| | 1 | | 2 | | | 3 | 1 | | 7 | 5.57 | 7 |
Company Satisfaction | 7 |
| | 1 | | | | 1 | | 3 | 2 | 8 | 7.14 | 8 |
Support Satisfaction | 7 |
| | | 1 | | | 1 | | 4 | 1 | 8 | 7.14 | 8 |
Support Improvement | 7 |
| | | 1 | | 4 | | 2 | | | 5 | 5.29 | 5 |
Company Loyalty | 7 |
1 | | | | | | 1 | | 2 | 3 | 9 | 7.00 | 8 |
Open Source Interest | 7 |
4 | 2 | | | | | | 1 | | | 0 | 1.29 | 0 |
Category | Total | Yes | percent |
Considering new ILS | 8 |
0 | 0.00% |
Considering new Interface | 8 |
0 | 0.00% |
System Installed on time? | 8 |
7 | 87.50% |
Average Collection size: |
| 162087 |
Type | Count |
Public | 7 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 3 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2014 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 13 |
| | | 1 | 1 | | 2 | 3 | 5 | 1 | 8 | 6.85 | 7 |
ILS Functionality | 13 |
| | | 1 | | 1 | 1 | 4 | 6 | | 8 | 6.92 | 7 |
Print Functionality | 13 |
| | | | | | 2 | 3 | 5 | 3 | 8 | 7.69 | 8 |
Electronic Functionality | 13 |
| 1 | 1 | | | 1 | 2 | 6 | 2 | | 7 | 6.00 | 7 |
Company Satisfaction | 12 |
| | | 1 | | | 1 | 3 | 4 | 3 | 8 | 7.42 | 8 |
Support Satisfaction | 13 |
| | | 1 | 1 | 1 | | 2 | 7 | 1 | 8 | 7.00 | 8 |
Support Improvement | 12 |
| 1 | | 1 | 2 | 2 | 1 | 2 | 3 | | 8 | 5.50 | 6 |
Company Loyalty | 12 |
| 1 | | | 1 | 1 | 1 | 1 | 3 | 4 | 9 | 6.92 | 8 |
Open Source Interest | 13 |
3 | 4 | 1 | 1 | | 1 | 2 | | 1 | | 1 | 2.62 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 14 |
2 | 14.29% |
Considering new Interface | 14 |
2 | 14.29% |
System Installed on time? | 14 |
12 | 85.71% |
Average Collection size: |
| 125707 |
Type | Count |
Public | 13 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 7 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2013 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | 1 | 1 | | 1 | | | 4 | 2 | 8 | 6.67 | 8 |
ILS Functionality | 9 |
| 1 | 1 | | 1 | | | | 5 | 1 | 8 | 6.22 | 8 |
Print Functionality | 9 |
1 | 1 | 1 | | | | | 2 | 1 | 3 | 9 | 5.78 | 7 |
Electronic Functionality | 9 |
2 | 1 | | 1 | | 1 | 1 | 3 | | | 7 | 4.00 | 5 |
Company Satisfaction | 9 |
| | 3 | 1 | | | | | 2 | 3 | 2 | 5.78 | 8 |
Support Satisfaction | 9 |
1 | | 2 | 1 | | | 1 | | 3 | 1 | 8 | 5.11 | 6 |
Support Improvement | 9 |
1 | | 2 | 1 | 1 | | 1 | 1 | 1 | 1 | 2 | 4.56 | 4 |
Company Loyalty | 9 |
| | 3 | 1 | | | | | 1 | 4 | 9 | 5.89 | 8 |
Open Source Interest | 9 |
4 | 1 | 2 | | | | | 2 | | | 0 | 2.11 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
2 | 22.22% |
Considering new Interface | 9 |
1 | 11.11% |
System Installed on time? | 9 |
8 | 88.89% |
Average Collection size: |
| 220444 |
Type | Count |
Public | 7 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2012 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 15 |
| | | | 1 | 3 | | 4 | 6 | 1 | 8 | 6.93 | 7 |
ILS Functionality | 15 |
| | | 1 | | 1 | 1 | 6 | 6 | | 7 | 6.93 | 7 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 15 |
| | | 1 | | 2 | 1 | 3 | 6 | 2 | 8 | 7.07 | 8 |
Support Satisfaction | 15 |
| | | 1 | | 1 | 1 | 2 | 9 | 1 | 8 | 7.27 | 8 |
Support Improvement | 15 |
| | | | 2 | 5 | 1 | 3 | 3 | 1 | 5 | 6.20 | 6 |
Company Loyalty | 15 |
| | | | 2 | 1 | 1 | 2 | 5 | 4 | 8 | 7.27 | 8 |
Open Source Interest | 15 |
4 | 4 | 3 | 1 | 1 | 2 | | | | | 0 | 1.80 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 16 |
2 | 12.50% |
Considering new Interface | 16 |
8 | 50.00% |
System Installed on time? | 16 |
15 | 93.75% |
Average Collection size: |
| 107689 |
Type | Count |
Public | 15 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 10 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2011 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 14 |
| | | | | | 1 | 6 | 5 | 2 | 7 | 7.57 | 8 |
ILS Functionality | 14 |
| | | | | | 1 | 5 | 6 | 2 | 8 | 7.64 | 8 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 14 |
| | | | 1 | 1 | | 6 | 5 | 1 | 7 | 7.14 | 7 |
Support Satisfaction | 14 |
| | 1 | | 1 | | 1 | 5 | 5 | 1 | 7 | 6.86 | 7 |
Support Improvement | 14 |
| | | | 1 | 3 | 3 | 4 | 1 | 2 | 7 | 6.50 | 7 |
Company Loyalty | 14 |
1 | | | | 2 | 2 | | 1 | 4 | 4 | 8 | 6.64 | 8 |
Open Source Interest | 14 |
4 | 1 | 2 | | 3 | 2 | 1 | | 1 | | 0 | 2.93 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 15 |
0 | 0.00% |
Considering new Interface | 15 |
4 | 26.67% |
System Installed on time? | 15 |
13 | 86.67% |
Average Collection size: |
| 122282 |
Type | Count |
Public | 14 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 9 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2010 Survey Results |
Product: Libero |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 8 |
| | | 1 | | | 3 | 2 | 2 | | 6 | 6.38 | 7 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 8 |
| | 1 | | 1 | | 1 | 1 | 3 | 1 | 8 | 6.50 | 8 |
Support Satisfaction | 8 |
| | | 1 | | 1 | 1 | 2 | 2 | 1 | 7 | 6.63 | 7 |
Support Improvement | 8 |
| | 2 | | | 2 | 1 | 2 | 1 | | 2 | 5.25 | 6 |
Company Loyalty | 8 |
| | 2 | | | | | 1 | 2 | 3 | 9 | 6.75 | 8 |
Open Source Interest | 9 |
2 | 1 | | | | 3 | 1 | | 1 | 1 | 5 | 4.33 | 5 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
0 | 0.00% |
Considering new Interface | 9 |
1 | 11.11% |
System Installed on time? | 9 |
8 | 88.89% |
Average Collection size: |
| 169121 |
Type | Count |
Public | 9 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
5 Responses for Libero in 2009 |
0 Responses for Libero in 2008 |
3 Responses for Libero in 2007 |
2020 : gen: 7.43 company 7.93 loyalty 7.85 support 8.36
2019 : gen: 7.75 company 8.08 loyalty 7.18 support 8.33
2018 : gen: 7.44 company 7.71 loyalty 6.94 support 7.53
2017 : gen: 7.19 company 7.69 loyalty 6.96 support 8.08
2016 : gen: 6.17 company 6.92 loyalty 6.00 support 6.92
2015 : gen: 7.14 company 7.14 loyalty 7.00 support 7.14
2014 : gen: 6.85 company 7.42 loyalty 6.92 support 7.00
2013 : gen: 6.67 company 5.78 loyalty 5.89 support 5.11
2012 : gen: 6.93 company 7.07 loyalty 7.27 support 7.27
2011 : gen: 7.57 company 7.14 loyalty 6.64 support 6.86
2010 : gen: 6.38 company 6.50 loyalty 6.75 support 6.63
Comments (survey2018)
The Libero ILS encourages it's users to be involved and contribute to the products on-going development.
Their is a strong Libero User Group that works closely with the company.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Having attended my first User Group meeting this year I was pleased to see Insight Staff present for key agenda issues, presumably to develop a better understanding of customer needs.
Some customers spoke of how the CEO Sam Patane had in the past become quite passionate about the LIBERO product and its perceived direction when questioned by customers. Sam obviously is heavily invested in this lifetime project and he appears to be flexible enough to step back and not take criticism personally.
Support continues to be overall very good. We always provide honest appraisal and when support has fallen short we do not hold back in voicing our opinions.
Hosting our LMS solution has meant our IT department has been freed up considerably.
Despite the modest size of the vendor operation in terms of staffing, they seem to be doing a lot of things right. Staff turnover appears to be minimal to negligible.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Have only just migrated to Libero and we are very happy.
(Library type: Public; collection size: small; ils satisfaction: 8)
[...] has been a Libero ILS user since 1994 and in the last year went out to tender for a cloud hosted solution. As a result LiberoCloud was selected. It involved a smooth transition and has resulted in more stability and easier, faster support and updates to take place.
(Library type: Public; collection size: medium; ils satisfaction: 8)
The main issue with this ILS is the SIP2 communication errors to RFID system and the lack of solution.
(Library type: Public; collection size: medium; ils satisfaction: 5)