Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Koha -- PTFS Europe


2019 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 3 4 98.009
ILS Functionality8 1 1 3 3 87.508
Print Functionality8 1 2 5 98.259
Electronic Functionality8 1 1 1 3 2 87.138
Company Satisfaction8 1 3 4 98.009
Support Satisfaction8 1 2 2 3 97.638
Support Improvement8 2 3 2 1 55.385
Company Loyalty7 1 1 2 3 97.298
Open Source Interest8 1 1 6 98.639

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 112.50%
System Installed on time?8 787.50%

Average Collection size: 180616

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

Koha -- PTFS EuropeallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS198.21 40022000
ILSFunctionality198.00 40022000
PrintFunctionality188.00 40012000
ElectronicFunctionality187.00 40012000
SatisfactionCustomerSupport198.32 40022000
CompanyLoyalty198.26 40022000



2018 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 4 4 10 98.219
ILS Functionality19 7 5 7 78.008
Print Functionality18 3 2 5 8 98.008
Electronic Functionality18 4 2 6 2 4 77.007
Company Satisfaction18 2 4 12 98.569
Support Satisfaction19 2 1 5 11 98.329
Support Improvement19 1 7 1 2 2 6 56.747
Company Loyalty19 1 1 1 3 13 98.269
Open Source Interest16 1 1 1 1 12 98.009

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 1894.74%

Average Collection size: 90731

TypeCount
Public4
Academic4
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00010
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 1 10 5 2 77.327
ILS Functionality18 2 3 7 6 76.947
Print Functionality19 1 3 5 7 3 87.378
Electronic Functionality19 2 1 2 6 6 1 1 65.956
Company Satisfaction19 1 1 3 3 7 4 87.378
Support Satisfaction19 1 3 6 6 3 77.327
Support Improvement16 1 1 8 2 2 1 1 55.635
Company Loyalty18 1 2 2 4 4 5 96.948
Open Source Interest16 2 1 2 2 1 8 97.449

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 1894.74%

Average Collection size: 113788

TypeCount
Public2
Academic6
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 87.838
ILS Functionality6 1 2 3 87.338
Print Functionality6 1 1 2 2 87.838
Electronic Functionality5 2 2 1 56.407
Company Satisfaction6 1 4 1 88.008
Support Satisfaction6 5 1 88.178
Support Improvement6 3 1 2 56.176
Company Loyalty6 1 3 2 88.178
Open Source Interest6 1 3 2 87.008

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 583.33%

Average Collection size: 92333

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
ILS Functionality7 1 1 2 3 87.007
Print Functionality6 2 3 1 87.838
Electronic Functionality7 1 2 4 86.298
Company Satisfaction7 1 1 4 1 87.718
Support Satisfaction7 1 4 2 87.868
Support Improvement6 3 2 1 56.678
Company Loyalty7 1 2 4 98.009
Open Source Interest6 1 5 98.839

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 114.29%
System Installed on time?7 685.71%

Average Collection size: 385872

TypeCount
Public0
Academic0
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Koha -- PTFS Europe in 2014


2013 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 1 2 1 86.838
ILS Functionality6 1 1 3 1 86.678
Print Functionality6 1 1 3 1 86.678
Electronic Functionality6 1 2 1 1 1 23.835
Company Satisfaction6 1 1 3 1 86.838
Support Satisfaction6 1 1 1 1 2 96.838
Support Improvement6 1 1 1 2 1 86.008
Company Loyalty6 1 1 1 3 96.679
Open Source Interest5 1 1 3 97.009

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 466.67%

Average Collection size: 315000

TypeCount
Public0
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- PTFS Europe in 2012

4 Responses for Koha -- PTFS Europe in 2011


2010 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 3 2 76.867
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 1 3 97.578
Support Satisfaction7 1 1 2 3 97.578
Support Improvement7 1 1 2 1 2 77.007
Company Loyalty7 1 1 1 4 97.719
Open Source Interest7 7 99.009

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 342.86%
System Installed on time?7 685.71%

Average Collection size: 187193

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Koha -- PTFS Europe in 2009

0 Responses for Koha -- PTFS Europe in 2008

0 Responses for Koha -- PTFS Europe in 2007

2019 : gen: 8.00 company 8.00 loyalty 7.29 support 7.63

2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32

2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32

2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17

2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86

2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83

2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57

Comments (survey2018)

We are considering moving to an alternative e-book vendor as our current one has not been very responsive in support when we have had connection issues. The LMS provider has been excellent but it is where the LMS and e-book platforms interact that we have had problems and the e-book supplier has taken far too long to respond to issues. (Library type: Academic; collection size: very small; ils satisfaction: 7)

Koha is a basic product that does what we need, and we don't have to pay licencing and support for parts of a product not needed. So costs of support are kept to a minimum , which is essential in these times of scarce resources. PTFS as a vendor have been very responsive in their support and developments have been initiated following customer suggestions and feedback. Urgent support calls are dealt with promptly, and there is a good dialogue between client and vendor. We would certainly consider other open source products based on our experience with Koha and PTFS. (Library type: Public; collection size: medium; ils satisfaction: 7)

PTFS Europe are an excellent company that support an excellent product, Koha. (Library type: Medical; collection size: very small; ils satisfaction: 9)

PTFS Europe migrated us to Koha (Open source) from OLIB. The pre-installation planning meetings were very valuable in clarifying our requirements. The ongoing support post-implementation has been effective and assistance with Authority Indexes has been very valuable. The customization of the Koha OPAC interface has a professional appearance which is valuable to the Library Service. (Library type: Special; collection size: small; ils satisfaction: 7)

We've been very impressed and pleased with Koha as provided to us by PTFS-EU. (Library type: Law; collection size: medium; ils satisfaction: 9)

We are finding aspects of Koha acquisitions to be a bit clumsy and labour intensive (Library type: Academic; collection size: medium; ils satisfaction: 7)

ILS