Statistical Report for Horizon
| 2020 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| | 2 | 1 | 6 | 5 | 6 | 25 | 15 | 5 | 7 | 6.65 | 7 |
|---|
| ILS Functionality | 65 |
| 1 | 1 | 2 | 3 | 4 | 11 | 20 | 19 | 4 | 7 | 6.69 | 7 |
|---|
| Print Functionality | 65 |
| | | | 1 | 2 | 5 | 19 | 26 | 12 | 8 | 7.58 | 8 |
|---|
| Electronic Functionality | 65 |
3 | 4 | 4 | 5 | 4 | 7 | 18 | 12 | 6 | 2 | 6 | 5.17 | 6 |
|---|
| Company Satisfaction | 65 |
| | 1 | 2 | 4 | 1 | 4 | 18 | 20 | 15 | 8 | 7.29 | 8 |
|---|
| Support Satisfaction | 64 |
| | 1 | | 3 | 2 | 4 | 7 | 23 | 24 | 9 | 7.77 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 62 |
| 3 | 2 | 1 | 1 | 4 | 3 | 15 | 19 | 14 | 8 | 7.02 | 8 |
|---|
| Open Source Interest | 55 |
14 | 3 | 7 | 7 | 5 | 3 | 3 | 4 | 6 | 2 | 0 | 3.55 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 65 |
24 | 36.92% |
|---|
| Considering new Interface | 65 |
5 | 7.69% |
|---|
| System Installed on time? | 65 |
0 | 0.00% |
|---|
| Average Collection size: |
| 451164 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 18 |
|---|
| [3] 100,001-250,000 | 16 |
|---|
| [4] 250,001-1,000,000 | 20 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 4 | 3 | 1 | 8 | 19 | 18 | 18 | 11 | 6 | 6.57 | 7 |
|---|
| ILS Functionality | 83 |
| 1 | 3 | 4 | 5 | 8 | 15 | 24 | 16 | 7 | 7 | 6.36 | 7 |
|---|
| Print Functionality | 83 |
| | 1 | 1 | 2 | 3 | 11 | 26 | 18 | 21 | 7 | 7.34 | 7 |
|---|
| Electronic Functionality | 82 |
8 | 2 | 6 | 9 | 7 | 13 | 11 | 13 | 8 | 5 | 5 | 4.88 | 5 |
|---|
| Company Satisfaction | 83 |
| 3 | 1 | | 5 | 10 | 10 | 18 | 18 | 18 | 7 | 6.83 | 7 |
|---|
| Support Satisfaction | 81 |
| | 2 | 2 | 3 | 7 | 7 | 9 | 23 | 28 | 9 | 7.38 | 8 |
|---|
| Support Improvement | 80 |
| 1 | 3 | 2 | 6 | 20 | 8 | 13 | 12 | 15 | 5 | 6.34 | 7 |
|---|
| Company Loyalty | 80 |
4 | 2 | 2 | 2 | 4 | 3 | 11 | 11 | 15 | 26 | 9 | 6.75 | 8 |
|---|
| Open Source Interest | 79 |
29 | 11 | 5 | 6 | 7 | 4 | 5 | 5 | 2 | 5 | 0 | 2.70 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 84 |
22 | 26.19% |
|---|
| Considering new Interface | 84 |
7 | 8.33% |
|---|
| System Installed on time? | 84 |
75 | 89.29% |
|---|
| Average Collection size: |
| 592571 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 19 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 15 |
|---|
| [4] 250,001-1,000,000 | 30 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
| Horizon | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 99 | 6.28 |
14 | 6.36 | 8 | 6.38 | 3 | | 23 | 6.52 | 26 | 6.31 | 8 | 6.88 | 1 | | 5 | |
|---|
| ILSFunctionality | 99 | 6.00 |
14 | 6.21 | 8 | 6.25 | 3 | | 23 | 6.30 | 26 | 5.85 | 8 | 6.50 | 1 | | 5 | |
|---|
| PrintFunctionality | 96 | 6.99 |
14 | 7.50 | 7 | 7.86 | 3 | | 22 | 6.91 | 25 | 6.56 | 8 | 7.13 | 1 | | 5 | |
|---|
| ElectronicFunctionality | 94 | 4.50 |
13 | 4.08 | 8 | 3.63 | 3 | | 21 | 5.19 | 25 | 4.76 | 8 | 4.50 | 1 | | 5 | |
|---|
| SatisfactionCustomerSupport | 95 | 7.14 |
14 | 7.79 | 8 | 7.63 | 3 | | 20 | 7.00 | 26 | 7.27 | 7 | 7.29 | 1 | | 5 | |
|---|
| CompanyLoyalty | 97 | 6.31 |
14 | 5.50 | 8 | 6.75 | 3 | | 21 | 6.38 | 26 | 6.58 | 8 | 7.25 | 1 | | 5 | |
|---|
| 2018 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 99 |
1 | 1 | 3 | 5 | 4 | 12 | 26 | 18 | 19 | 10 | 6 | 6.28 | 6 |
|---|
| ILS Functionality | 99 |
| 2 | 4 | 7 | 7 | 16 | 19 | 18 | 19 | 7 | 6 | 6.00 | 6 |
|---|
| Print Functionality | 96 |
1 | | | | 7 | 3 | 19 | 27 | 26 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 94 |
4 | 8 | 15 | 11 | 9 | 10 | 11 | 12 | 10 | 4 | 2 | 4.50 | 5 |
|---|
| Company Satisfaction | 98 |
| 1 | 2 | 7 | 7 | 11 | 14 | 19 | 23 | 14 | 8 | 6.49 | 7 |
|---|
| Support Satisfaction | 95 |
| | 1 | 3 | 4 | 11 | 10 | 19 | 20 | 27 | 9 | 7.14 | 7 |
|---|
| Support Improvement | 97 |
1 | | 1 | 3 | 13 | 34 | 6 | 13 | 11 | 15 | 5 | 6.01 | 5 |
|---|
| Company Loyalty | 97 |
3 | 2 | 7 | 4 | 3 | 14 | 9 | 14 | 19 | 22 | 9 | 6.31 | 7 |
|---|
| Open Source Interest | 98 |
25 | 11 | 16 | 7 | 8 | 9 | 4 | 9 | 5 | 4 | 0 | 3.10 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 100 |
35 | 35.00% |
|---|
| Considering new Interface | 100 |
13 | 13.00% |
|---|
| System Installed on time? | 100 |
89 | 89.00% |
|---|
| Average Collection size: |
| 517702 |
|---|
| Type | Count |
|---|
| Public | 58 |
|---|
| Academic | 25 |
|---|
| School | 1 |
|---|
| Consortium | 5 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| 1 | 5 | 3 | 7 | 19 | 15 | 37 | 31 | 13 | 7 | 6.54 | 7 |
|---|
| ILS Functionality | 131 |
| | 7 | 5 | 8 | 14 | 23 | 38 | 32 | 4 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 131 |
| | | 2 | 6 | 11 | 13 | 29 | 42 | 28 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 129 |
5 | 8 | 14 | 14 | 9 | 22 | 19 | 20 | 13 | 5 | 5 | 4.86 | 5 |
|---|
| Company Satisfaction | 131 |
| | 5 | 2 | 9 | 13 | 12 | 31 | 46 | 13 | 8 | 6.80 | 7 |
|---|
| Support Satisfaction | 129 |
| 1 | 5 | 3 | 4 | 14 | 11 | 25 | 37 | 29 | 8 | 7.01 | 8 |
|---|
| Support Improvement | 129 |
2 | 1 | 2 | 6 | 10 | 50 | 10 | 21 | 15 | 12 | 5 | 5.80 | 5 |
|---|
| Company Loyalty | 129 |
4 | 1 | 7 | 8 | 6 | 13 | 21 | 16 | 32 | 21 | 8 | 6.29 | 7 |
|---|
| Open Source Interest | 129 |
31 | 17 | 17 | 9 | 13 | 14 | 9 | 8 | 7 | 4 | 0 | 3.12 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
42 | 31.58% |
|---|
| Considering new Interface | 133 |
18 | 13.53% |
|---|
| System Installed on time? | 133 |
116 | 87.22% |
|---|
| Average Collection size: |
| 847056 |
|---|
| Type | Count |
|---|
| Public | 82 |
|---|
| Academic | 29 |
|---|
| School | 2 |
|---|
| Consortium | 7 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2016 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 97 |
| | 2 | 1 | 6 | 10 | 15 | 30 | 22 | 11 | 7 | 6.76 | 7 |
|---|
| ILS Functionality | 99 |
| | 2 | 6 | 2 | 14 | 13 | 33 | 21 | 8 | 7 | 6.56 | 7 |
|---|
| Print Functionality | 99 |
| | | 1 | 2 | 6 | 7 | 26 | 36 | 21 | 8 | 7.49 | 8 |
|---|
| Electronic Functionality | 97 |
4 | 5 | 7 | 16 | 3 | 12 | 14 | 21 | 9 | 6 | 7 | 5.11 | 6 |
|---|
| Company Satisfaction | 98 |
| | | 3 | 7 | 5 | 17 | 22 | 27 | 17 | 8 | 7.01 | 7 |
|---|
| Support Satisfaction | 97 |
1 | 1 | | 2 | 3 | 8 | 9 | 21 | 28 | 24 | 8 | 7.22 | 8 |
|---|
| Support Improvement | 99 |
2 | 1 | 2 | 4 | 7 | 23 | 20 | 13 | 14 | 13 | 5 | 6.06 | 6 |
|---|
| Company Loyalty | 99 |
3 | 2 | 3 | 1 | 9 | 8 | 12 | 20 | 20 | 21 | 9 | 6.55 | 7 |
|---|
| Open Source Interest | 95 |
28 | 12 | 13 | 3 | 7 | 7 | 10 | 8 | 5 | 2 | 0 | 2.99 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 99 |
28 | 28.28% |
|---|
| Considering new Interface | 99 |
15 | 15.15% |
|---|
| System Installed on time? | 99 |
92 | 92.93% |
|---|
| Average Collection size: |
| 1123422 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 24 |
|---|
| School | 2 |
|---|
| Consortium | 6 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2015 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 108 |
| 1 | 3 | 7 | 7 | 13 | 21 | 28 | 22 | 6 | 7 | 6.23 | 7 |
|---|
| ILS Functionality | 108 |
| 2 | 3 | 4 | 10 | 13 | 22 | 27 | 21 | 6 | 7 | 6.19 | 7 |
|---|
| Print Functionality | 108 |
1 | | 1 | | 1 | 12 | 18 | 22 | 37 | 16 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 106 |
5 | 11 | 13 | 9 | 7 | 17 | 14 | 15 | 12 | 3 | 5 | 4.61 | 5 |
|---|
| Company Satisfaction | 108 |
| 1 | 3 | 7 | 6 | 10 | 14 | 27 | 29 | 11 | 8 | 6.54 | 7 |
|---|
| Support Satisfaction | 106 |
| 1 | 3 | 7 | 4 | 9 | 5 | 29 | 31 | 17 | 8 | 6.82 | 7 |
|---|
| Support Improvement | 105 |
| | 3 | 3 | 11 | 29 | 13 | 20 | 15 | 11 | 5 | 6.10 | 6 |
|---|
| Company Loyalty | 108 |
6 | 3 | 10 | 1 | 5 | 8 | 13 | 21 | 18 | 23 | 9 | 6.13 | 7 |
|---|
| Open Source Interest | 104 |
33 | 16 | 10 | 9 | 7 | 9 | 11 | 4 | 3 | 2 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 109 |
37 | 33.94% |
|---|
| Considering new Interface | 109 |
18 | 16.51% |
|---|
| System Installed on time? | 109 |
97 | 88.99% |
|---|
| Average Collection size: |
| 479033 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 30 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 30 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 127 |
| 5 | 8 | 2 | 10 | 26 | 20 | 31 | 21 | 4 | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 127 |
| 4 | 7 | 10 | 15 | 21 | 19 | 31 | 19 | 1 | 7 | 5.55 | 6 |
|---|
| Print Functionality | 127 |
2 | 1 | 1 | 3 | 10 | 10 | 15 | 28 | 40 | 17 | 8 | 6.78 | 7 |
|---|
| Electronic Functionality | 125 |
9 | 13 | 17 | 13 | 19 | 17 | 16 | 9 | 10 | 2 | 4 | 4.03 | 4 |
|---|
| Company Satisfaction | 127 |
1 | 6 | 4 | 3 | 11 | 25 | 15 | 23 | 27 | 12 | 8 | 6.04 | 6 |
|---|
| Support Satisfaction | 126 |
2 | 4 | 2 | 5 | 7 | 16 | 11 | 30 | 35 | 14 | 8 | 6.45 | 7 |
|---|
| Support Improvement | 127 |
3 | 4 | 4 | 4 | 15 | 42 | 16 | 14 | 14 | 11 | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 125 |
8 | 7 | 5 | 4 | 8 | 18 | 12 | 21 | 27 | 15 | 8 | 5.77 | 7 |
|---|
| Open Source Interest | 127 |
30 | 12 | 13 | 10 | 18 | 16 | 8 | 11 | 2 | 7 | 0 | 3.34 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 128 |
55 | 42.97% |
|---|
| Considering new Interface | 128 |
26 | 20.31% |
|---|
| System Installed on time? | 128 |
108 | 84.38% |
|---|
| Average Collection size: |
| 478138 |
|---|
| Type | Count |
|---|
| Public | 81 |
|---|
| Academic | 30 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 41 |
|---|
| [3] 100,001-250,000 | 29 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 15 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 104 |
3 | 1 | | 11 | 11 | 15 | 14 | 18 | 25 | 6 | 8 | 5.93 | 6 |
|---|
| ILS Functionality | 104 |
1 | 1 | 7 | 10 | 11 | 15 | 13 | 22 | 18 | 6 | 7 | 5.71 | 6 |
|---|
| Print Functionality | 103 |
| | 1 | 3 | 7 | 15 | 10 | 18 | 31 | 18 | 8 | 6.89 | 7 |
|---|
| Electronic Functionality | 102 |
7 | 12 | 11 | 13 | 13 | 11 | 12 | 11 | 10 | 2 | 3 | 4.19 | 4 |
|---|
| Company Satisfaction | 103 |
2 | 2 | 5 | 5 | 8 | 16 | 11 | 22 | 18 | 14 | 7 | 6.11 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 3 | 4 | 3 | 9 | 10 | 11 | 11 | 28 | 23 | 8 | 6.60 | 7 |
|---|
| Support Improvement | 100 |
4 | 1 | 1 | 4 | 10 | 36 | 9 | 12 | 8 | 15 | 5 | 5.72 | 5 |
|---|
| Company Loyalty | 103 |
8 | 2 | 3 | 11 | 6 | 17 | 10 | 14 | 15 | 17 | 5 | 5.64 | 6 |
|---|
| Open Source Interest | 103 |
25 | 9 | 12 | 10 | 6 | 16 | 7 | 8 | 2 | 8 | 0 | 3.43 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 108 |
48 | 44.44% |
|---|
| Considering new Interface | 108 |
31 | 28.70% |
|---|
| System Installed on time? | 108 |
93 | 86.11% |
|---|
| Average Collection size: |
| 631804 |
|---|
| Type | Count |
|---|
| Public | 68 |
|---|
| Academic | 20 |
|---|
| School | 3 |
|---|
| Consortium | 7 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 38 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2012 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 140 |
4 | 4 | 5 | 9 | 11 | 21 | 14 | 44 | 20 | 8 | 7 | 5.81 | 7 |
|---|
| ILS Functionality | 140 |
2 | 5 | 6 | 13 | 10 | 19 | 17 | 41 | 17 | 10 | 7 | 5.76 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 140 |
2 | 3 | 6 | 14 | 12 | 17 | 21 | 32 | 25 | 8 | 7 | 5.80 | 6 |
|---|
| Support Satisfaction | 139 |
1 | 2 | 5 | 2 | 15 | 19 | 16 | 25 | 36 | 18 | 8 | 6.43 | 7 |
|---|
| Support Improvement | 137 |
3 | 3 | 4 | 5 | 8 | 55 | 12 | 18 | 16 | 13 | 5 | 5.66 | 5 |
|---|
| Company Loyalty | 139 |
16 | 2 | 10 | 7 | 10 | 18 | 19 | 20 | 19 | 18 | 7 | 5.33 | 6 |
|---|
| Open Source Interest | 136 |
33 | 12 | 21 | 8 | 9 | 17 | 11 | 12 | 6 | 7 | 0 | 3.38 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 145 |
72 | 49.66% |
|---|
| Considering new Interface | 145 |
41 | 28.28% |
|---|
| System Installed on time? | 145 |
129 | 88.97% |
|---|
| Average Collection size: |
| 509664 |
|---|
| Type | Count |
|---|
| Public | 103 |
|---|
| Academic | 24 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 36 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 41 |
|---|
| [5] 1,000,001-10,000,000 | 18 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 4 | 6 | 5 | 11 | 28 | 22 | 44 | 17 | 10 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 141 |
1 | 2 | 6 | 11 | 8 | 21 | 24 | 36 | 20 | 12 | 7 | 6.01 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 149 |
2 | 2 | 9 | 9 | 15 | 12 | 27 | 36 | 29 | 8 | 7 | 5.94 | 6 |
|---|
| Support Satisfaction | 147 |
| 3 | 3 | 6 | 12 | 13 | 23 | 29 | 40 | 18 | 8 | 6.55 | 7 |
|---|
| Support Improvement | 147 |
1 | 1 | 6 | 3 | 12 | 49 | 17 | 23 | 15 | 20 | 5 | 5.97 | 6 |
|---|
| Company Loyalty | 149 |
10 | 5 | 8 | 5 | 12 | 17 | 21 | 29 | 23 | 19 | 7 | 5.72 | 6 |
|---|
| Open Source Interest | 146 |
31 | 15 | 16 | 11 | 10 | 16 | 14 | 11 | 12 | 10 | 0 | 3.75 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 150 |
82 | 54.67% |
|---|
| Considering new Interface | 150 |
45 | 30.00% |
|---|
| System Installed on time? | 150 |
139 | 92.67% |
|---|
| Average Collection size: |
| 639134 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 31 |
|---|
| School | 4 |
|---|
| Consortium | 8 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 37 |
|---|
| [4] 250,001-1,000,000 | 47 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2010 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 179 |
1 | 1 | 9 | 9 | 20 | 24 | 31 | 44 | 27 | 13 | 7 | 5.99 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 179 |
4 | 3 | 19 | 15 | 18 | 29 | 22 | 43 | 19 | 7 | 7 | 5.31 | 6 |
|---|
| Support Satisfaction | 179 |
4 | 4 | 14 | 9 | 23 | 17 | 23 | 45 | 24 | 16 | 7 | 5.73 | 6 |
|---|
| Support Improvement | 179 |
10 | 8 | 12 | 10 | 25 | 55 | 17 | 23 | 12 | 7 | 5 | 4.80 | 5 |
|---|
| Company Loyalty | 179 |
21 | 9 | 9 | 11 | 20 | 21 | 24 | 31 | 19 | 14 | 7 | 4.94 | 5 |
|---|
| Open Source Interest | 176 |
31 | 15 | 15 | 8 | 17 | 19 | 16 | 14 | 14 | 27 | 0 | 4.44 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 185 |
106 | 57.30% |
|---|
| Considering new Interface | 185 |
65 | 35.14% |
|---|
| System Installed on time? | 185 |
162 | 87.57% |
|---|
| Average Collection size: |
| 399582 |
|---|
| Type | Count |
|---|
| Public | 137 |
|---|
| Academic | 27 |
|---|
| School | 3 |
|---|
| Consortium | 5 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 45 |
|---|
| [3] 100,001-250,000 | 48 |
|---|
| [4] 250,001-1,000,000 | 52 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 190 |
3 | 5 | 6 | 7 | 13 | 24 | 25 | 69 | 31 | 7 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 188 |
4 | 14 | 19 | 21 | 21 | 23 | 25 | 37 | 16 | 8 | 7 | 4.91 | 5 |
|---|
| Support Satisfaction | 188 |
3 | 5 | 10 | 16 | 14 | 31 | 25 | 39 | 28 | 17 | 7 | 5.77 | 6 |
|---|
| Support Improvement | 177 |
6 | 10 | 11 | 9 | 21 | 59 | 25 | 16 | 14 | 6 | 5 | 4.89 | 5 |
|---|
| Company Loyalty | 186 |
26 | 9 | 12 | 9 | 21 | 30 | 16 | 26 | 22 | 15 | 5 | 4.75 | 5 |
|---|
| Open Source Interest | 185 |
27 | 13 | 20 | 20 | 17 | 20 | 18 | 23 | 7 | 20 | 0 | 4.25 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 197 |
90 | 45.69% |
|---|
| Considering new Interface | 197 |
48 | 24.37% |
|---|
| System Installed on time? | 197 |
159 | 80.71% |
|---|
| 2008 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 206 |
3 | 3 | 9 | 18 | 24 | 20 | 41 | 54 | 31 | 3 | 7 | 5.68 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 206 |
17 | 10 | 22 | 25 | 31 | 33 | 25 | 27 | 11 | 5 | 5 | 4.32 | 4 |
|---|
| Support Satisfaction | 206 |
8 | 5 | 16 | 21 | 20 | 20 | 37 | 40 | 31 | 8 | 7 | 5.35 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 206 |
25 | 17 | 17 | 17 | 24 | 33 | 21 | 21 | 14 | 17 | 5 | 4.37 | 5 |
|---|
| Open Source Interest | 206 |
21 | 22 | 18 | 14 | 18 | 22 | 15 | 26 | 15 | 35 | 9 | 4.80 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 208 |
127 | 61.06% |
|---|
| Considering new Interface | 208 |
59 | 28.37% |
|---|
| System Installed on time? | 208 |
189 | 90.87% |
|---|
| 2007 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 178 |
1 | 3 | 5 | 4 | 10 | 22 | 48 | 56 | 24 | 5 | 7 | 6.13 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 271 |
17 | 14 | 22 | 33 | 46 | 44 | 40 | 33 | 14 | 8 | 4 | 4.49 | 5 |
|---|
| Support Satisfaction | 270 |
2 | 10 | 14 | 14 | 25 | 32 | 47 | 58 | 50 | 18 | 7 | 5.89 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 269 |
28 | 17 | 21 | 21 | 34 | 65 | 29 | 29 | 16 | 9 | 5 | 4.35 | 5 |
|---|
| Open Source Interest | 269 |
35 | 25 | 32 | 27 | 26 | 36 | 24 | 25 | 17 | 22 | 5 | 4.12 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 274 |
136 | 49.64% |
|---|
| Considering new Interface | 274 |
66 | 24.09% |
|---|
| System Installed on time? | 274 |
1 | 0.36% |
|---|
2020 : gen: 6.65 company 7.29 loyalty 7.02 support 7.77
2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38
2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14
2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01
2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22
2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82
2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45
2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60
2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43
2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55
2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73
2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77
2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35
2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89
Comments (survey2018)
The library has signed an agreement to migrate to an Ex Libris Alma/Primo system during the coming year. Go live date is projected to be January 2020.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
SirsiDynix BLUEcloud services still seem like they're not ready, or if they are there is appears to be a lot of onus on the library to get them set up and operational.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Though we have contracted (as a state) to move to Alma and Primo during 2019, we will continue using Horizon through 2019. The questions above were answered based on experience with Horizon and SirsiDynix.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Our ILS is stable and dependable, but development and improvements are slower for our system, Horizon, than for Symphony, the sister product from SirsiDynix. Functionality that we want/need is not available as soon as it is for Symphony. And though the company is making progress with Cloud based modules, the functionality isn't there.
(Library type: Public; collection size: medium; ils satisfaction: 6)
The [...] has no problems and don't expect any
(Library type: Public; collection size: small; ils satisfaction: 9)
Under the new contract agreed to in 2018,[...] moved it's Horizon system to the SirsiDynix cloud.
(Library type: Public; collection size: large; ils satisfaction: 9)
My impression of customer service has decreased. It has taken a long time for sales, billing, and technical support to get in touch on various issues. In some cases my inquiries were never acknowledged. I will qualify that and say our account manager has been proactive and moved my issues forward when they are taking a while. However, this is not the ideal way for issues to be resolved. We are implementing a new discovery layer. In this case, our project coordinator has been in constant communication and is quick to answer questions. We have not received training for the the new discovery layer yet, so I cannot comment on it beyond the installation. The installation went well. There was an issue with the amount of drive space the vendor needed. The staging document's specification was not correct.
(Library type: Public; collection size: very large; ils satisfaction: 7)
SirsiDynix has always been very responsive to our questions and issues. Horizon continues to be a good, solid ILS allowing local customization to meet our needs.
(Library type: Public; collection size: large; ils satisfaction: 9)
The number for" Approximate number of items in the library's collection" only reflects physical items in the collection. Our digital collection, is not included.
Horizon is still a good ILS and the service from SirsiDynix is excellent, but Horizon is showing its age.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Most of my answers were (5) or neutral since the questions didn't really pertain to us. As part of a consortium, we rely on our consortia contacts to address any ILS support issues.
(Library type: Public; collection size: very large; ils satisfaction: 6)
We are pretty happy with Horizon and SirsiDynix. They need to accelerate their development of web-based products. We are moving to their Software as a Service platform in the next six months, which represents a major automation strategy shift for us.
(Library type: Consortium; collection size: very small; ils satisfaction: 6)
There is a trend with [...] Law Libraries in moving from the major ILS vendors to Koha due to funding issues.
(Library type: Law; collection size: small; ils satisfaction: 6)
BLUE Cloud products being developed slower than expected/promised.
(Library type: Consortium; collection size: small; ils satisfaction: 8)
The ILS staff client is fairly good. Enterprise discovery layer is lacking in some features and is difficult to customize and manage. It is easier for the organization to procure as many solutions as possible from the ILS vendor rather than going through an RFP process for individual components. If we made a change to a different ILS vendor, a better public interface would be the driving factor in that decision.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We found as we were looking at other Integrated Library Systems none of them could offer everything we needed. There were some that offered new features that we would've liked but different offer features that we currently use. So the question becomes is it worth migrating to a new system? Unless the cost savings outweigh the pain of learning a new system and working with a new vendor we stayed with our current vendor.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Overall, we are very happy with the support and functionality from SirsiDynix and the Horizon product.
The next big step for our library is to consider and move to the BLUEcloud functionality.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Item count is for physical materials as of the end of FY18. In addition, HSPLS has 122,220 eBooks/eAudio as of the end of FY18.
(Library type: Public; collection size: very large; ils satisfaction: 5)
We are migrating from Horizon to Polaris -- implementation will be complete in the next weeks. SirsiDynix's development timeline for Horizon and BlueCloud was not meeting our expectations.
(Library type: Public; collection size: medium; ils satisfaction: 3)
Little Horizon development is happening. I will be recommending a move to Symphony within the next few years. BlueCloud products are not at a stage where they can be used operationally yet.
We are using eResource Central for our eResources - reasonably happy with it.
(Library type: Public; collection size: medium; ils satisfaction: 4)
Our ILS is quite old. We are needing to upgrade but are waiting for results of a ILS Statewide tender happening in Victoria. The results will determine how we proceed with our ILS and whether to stay with our current vendor or potentially move to a new system as part of a consortium. Our ICT strategy requires us to moved to a Saas version away from servers. Whichever vendor we go with this will be a priority.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Very satisfied
(Library type: Public; collection size: small; ils satisfaction: 9)
Our biggest problem right now is our OPAC. We currently use Enterprise and are disappointed in the lack of development in the product over the years. We tried to purchase BiblioCommons but ran into contract issues between our County's legal department and BiblioCommons. We are also very interested in Pika, but they seem to have stopped all new implementations outside of their consortia. We use Communico for our calendar and room reservations and are interested in seeing their new discovery product, but at this point we don't have much information about it.
Our main wish with SirsiDynix is that they would stop trying to roll out new products (Digital Academy, Visibility, Analytics, etc.) and focus on bring their core products into the 21st century. Promised updates, such as mobile pages (not even responsive...just mobile versions), to Enterprise still have not materialized.
(Library type: Public; collection size: large; ils satisfaction: 6)
moving to consortium no input into product, but moving to LSP
gov library unable to do open source
(Library type: Military; collection size: medium; ils satisfaction: 6)
We find that Sirsi no longer focusses on Horizon product. The Blue Cloud Analytics product which we use for statistical reports is unsatisfactory.
(Library type: Public; collection size: medium; ils satisfaction: 7)
we had a very bad experience with blue cloud analytics training, but the vendor did respond to our complaints and try to make things right.
last year we had MANY problems with getting NCIP working. It took about a year and a half for SirsiDynix to accomplish this. Now we're trying to get it to work for our consortium partner, and they still haven't gotten it working after about 8 months.
(Library type: Public; collection size: medium; ils satisfaction: 7)
SirsiDynix seems to be moving in the right direction with their development efforts. Their support personnel and library relations managers are amazing. Our only concern is no real new sales of the Horizon product, so the customer base is fairly static. That is less of a concern than it was, since fewer of the existing customers seem to be looking to move to something else.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
Although overall a solid product, they need to modernize their interfaces and improve functionality for BlueCloud.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Our library is satisfied with SirsiDynix as a company, but the Horizon ILS is very limited on customization. We would like to have more flexible ILS but our budget does not allow it.
(Library type: Academic; collection size: medium; ils satisfaction: 4)
[...] is not using the latest version of the catalog which is a discovery layer.
(Library type: Academic; collection size: small; ils satisfaction: 8)