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Statistical Report for Horizon


2019 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction40 1 1 5 11 7 9 6 66.787
ILS Functionality40 1 1 4 2 9 11 8 4 76.557
Print Functionality40 7 10 12 11 87.678
Electronic Functionality39 6 2 5 3 5 4 6 5 3 04.795
Company Satisfaction40 1 1 5 7 10 6 10 77.007
Support Satisfaction40 1 1 2 3 5 2 12 14 97.358
Support Improvement39 1 2 2 12 2 6 6 8 56.387
Company Loyalty39 1 1 1 2 7 6 10 11 97.158
Open Source Interest40 15 5 3 2 4 4 1 3 1 2 02.652

CategoryTotalYespercent
Considering new ILS41 1024.39%
Considering new Interface41 49.76%
System Installed on time?41 3482.93%

Average Collection size: 441572

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00013
[3] 100,001-250,0006
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0004
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

HorizonallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS996.28 146.3686.383236.52266.3186.8815
ILSFunctionality996.00 146.2186.253236.30265.8586.5015
PrintFunctionality966.99 147.5077.863226.91256.5687.1315
ElectronicFunctionality944.50 134.0883.633215.19254.7684.5015
SatisfactionCustomerSupport957.14 147.7987.633207.00267.2777.2915
CompanyLoyalty976.31 145.5086.753216.38266.5887.2515



2018 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction99 1 1 3 5 4 12 26 18 19 10 66.286
ILS Functionality99 2 4 7 7 16 19 18 19 7 66.006
Print Functionality96 1 7 3 19 27 26 13 76.997
Electronic Functionality94 4 8 15 11 9 10 11 12 10 4 24.505
Company Satisfaction98 1 2 7 7 11 14 19 23 14 86.497
Support Satisfaction95 1 3 4 11 10 19 20 27 97.147
Support Improvement97 1 1 3 13 34 6 13 11 15 56.015
Company Loyalty97 3 2 7 4 3 14 9 14 19 22 96.317
Open Source Interest98 25 11 16 7 8 9 4 9 5 4 03.102

CategoryTotalYespercent
Considering new ILS100 3535.00%
Considering new Interface100 1313.00%
System Installed on time?100 8989.00%

Average Collection size: 517702

TypeCount
Public58
Academic25
School1
Consortium5
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00027
[3] 100,001-250,00026
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2017 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 3 7 19 15 37 31 13 76.547
ILS Functionality131 7 5 8 14 23 38 32 4 76.317
Print Functionality131 2 6 11 13 29 42 28 87.288
Electronic Functionality129 5 8 14 14 9 22 19 20 13 5 54.865
Company Satisfaction131 5 2 9 13 12 31 46 13 86.807
Support Satisfaction129 1 5 3 4 14 11 25 37 29 87.018
Support Improvement129 2 1 2 6 10 50 10 21 15 12 55.805
Company Loyalty129 4 1 7 8 6 13 21 16 32 21 86.297
Open Source Interest129 31 17 17 9 13 14 9 8 7 4 03.122

CategoryTotalYespercent
Considering new ILS133 4231.58%
Considering new Interface133 1813.53%
System Installed on time?133 11687.22%

Average Collection size: 847056

TypeCount
Public82
Academic29
School2
Consortium7
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00042
[3] 100,001-250,00028
[4] 250,001-1,000,00044
[5] 1,000,001-10,000,00013
[6] over 10,000,0011



2016 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction97 2 1 6 10 15 30 22 11 76.767
ILS Functionality99 2 6 2 14 13 33 21 8 76.567
Print Functionality99 1 2 6 7 26 36 21 87.498
Electronic Functionality97 4 5 7 16 3 12 14 21 9 6 75.116
Company Satisfaction98 3 7 5 17 22 27 17 87.017
Support Satisfaction97 1 1 2 3 8 9 21 28 24 87.228
Support Improvement99 2 1 2 4 7 23 20 13 14 13 56.066
Company Loyalty99 3 2 3 1 9 8 12 20 20 21 96.557
Open Source Interest95 28 12 13 3 7 7 10 8 5 2 02.992

CategoryTotalYespercent
Considering new ILS99 2828.28%
Considering new Interface99 1515.15%
System Installed on time?99 9292.93%

Average Collection size: 1123422

TypeCount
Public56
Academic24
School2
Consortium6
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00031
[3] 100,001-250,00019
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2015 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction108 1 3 7 7 13 21 28 22 6 76.237
ILS Functionality108 2 3 4 10 13 22 27 21 6 76.197
Print Functionality108 1 1 1 12 18 22 37 16 87.117
Electronic Functionality106 5 11 13 9 7 17 14 15 12 3 54.615
Company Satisfaction108 1 3 7 6 10 14 27 29 11 86.547
Support Satisfaction106 1 3 7 4 9 5 29 31 17 86.827
Support Improvement105 3 3 11 29 13 20 15 11 56.106
Company Loyalty108 6 3 10 1 5 8 13 21 18 23 96.137
Open Source Interest104 33 16 10 9 7 9 11 4 3 2 02.622

CategoryTotalYespercent
Considering new ILS109 3733.94%
Considering new Interface109 1816.51%
System Installed on time?109 9788.99%

Average Collection size: 479033

TypeCount
Public61
Academic30
School1
Consortium6
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00030
[3] 100,001-250,00026
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00014
[6] over 10,000,0010



2014 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction127 5 8 2 10 26 20 31 21 4 75.816
ILS Functionality127 4 7 10 15 21 19 31 19 1 75.556
Print Functionality127 2 1 1 3 10 10 15 28 40 17 86.787
Electronic Functionality125 9 13 17 13 19 17 16 9 10 2 44.034
Company Satisfaction127 1 6 4 3 11 25 15 23 27 12 86.046
Support Satisfaction126 2 4 2 5 7 16 11 30 35 14 86.457
Support Improvement127 3 4 4 4 15 42 16 14 14 11 55.505
Company Loyalty125 8 7 5 4 8 18 12 21 27 15 85.777
Open Source Interest127 30 12 13 10 18 16 8 11 2 7 03.343

CategoryTotalYespercent
Considering new ILS128 5542.97%
Considering new Interface128 2620.31%
System Installed on time?128 10884.38%

Average Collection size: 478138

TypeCount
Public81
Academic30
School2
Consortium5
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00041
[3] 100,001-250,00029
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00015
[6] over 10,000,0010



2013 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction104 3 1 11 11 15 14 18 25 6 85.936
ILS Functionality104 1 1 7 10 11 15 13 22 18 6 75.716
Print Functionality103 1 3 7 15 10 18 31 18 86.897
Electronic Functionality102 7 12 11 13 13 11 12 11 10 2 34.194
Company Satisfaction103 2 2 5 5 8 16 11 22 18 14 76.117
Support Satisfaction103 1 3 4 3 9 10 11 11 28 23 86.607
Support Improvement100 4 1 1 4 10 36 9 12 8 15 55.725
Company Loyalty103 8 2 3 11 6 17 10 14 15 17 55.646
Open Source Interest103 25 9 12 10 6 16 7 8 2 8 03.433

CategoryTotalYespercent
Considering new ILS108 4844.44%
Considering new Interface108 3128.70%
System Installed on time?108 9386.11%

Average Collection size: 631804

TypeCount
Public68
Academic20
School3
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00029
[3] 100,001-250,00023
[4] 250,001-1,000,00038
[5] 1,000,001-10,000,00011
[6] over 10,000,0011



2012 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction140 4 4 5 9 11 21 14 44 20 8 75.817
ILS Functionality140 2 5 6 13 10 19 17 41 17 10 75.766
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction140 2 3 6 14 12 17 21 32 25 8 75.806
Support Satisfaction139 1 2 5 2 15 19 16 25 36 18 86.437
Support Improvement137 3 3 4 5 8 55 12 18 16 13 55.665
Company Loyalty139 16 2 10 7 10 18 19 20 19 18 75.336
Open Source Interest136 33 12 21 8 9 17 11 12 6 7 03.383

CategoryTotalYespercent
Considering new ILS145 7249.66%
Considering new Interface145 4128.28%
System Installed on time?145 12988.97%

Average Collection size: 509664

TypeCount
Public103
Academic24
School1
Consortium9
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00036
[3] 100,001-250,00030
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00018
[6] over 10,000,0010



2011 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 4 6 5 11 28 22 44 17 10 75.916
ILS Functionality141 1 2 6 11 8 21 24 36 20 12 76.016
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction149 2 2 9 9 15 12 27 36 29 8 75.946
Support Satisfaction147 3 3 6 12 13 23 29 40 18 86.557
Support Improvement147 1 1 6 3 12 49 17 23 15 20 55.976
Company Loyalty149 10 5 8 5 12 17 21 29 23 19 75.726
Open Source Interest146 31 15 16 11 10 16 14 11 12 10 03.754

CategoryTotalYespercent
Considering new ILS150 8254.67%
Considering new Interface150 4530.00%
System Installed on time?150 13992.67%

Average Collection size: 639134

TypeCount
Public101
Academic31
School4
Consortium8
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00037
[3] 100,001-250,00037
[4] 250,001-1,000,00047
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2010 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction179 1 1 9 9 20 24 31 44 27 13 75.996
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction179 4 3 19 15 18 29 22 43 19 7 75.316
Support Satisfaction179 4 4 14 9 23 17 23 45 24 16 75.736
Support Improvement179 10 8 12 10 25 55 17 23 12 7 54.805
Company Loyalty179 21 9 9 11 20 21 24 31 19 14 74.945
Open Source Interest176 31 15 15 8 17 19 16 14 14 27 04.445

CategoryTotalYespercent
Considering new ILS185 10657.30%
Considering new Interface185 6535.14%
System Installed on time?185 16287.57%

Average Collection size: 399582

TypeCount
Public137
Academic27
School3
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00045
[3] 100,001-250,00048
[4] 250,001-1,000,00052
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2009 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction190 3 5 6 7 13 24 25 69 31 7 76.077
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction188 4 14 19 21 21 23 25 37 16 8 74.915
Support Satisfaction188 3 5 10 16 14 31 25 39 28 17 75.776
Support Improvement177 6 10 11 9 21 59 25 16 14 6 54.895
Company Loyalty186 26 9 12 9 21 30 16 26 22 15 54.755
Open Source Interest185 27 13 20 20 17 20 18 23 7 20 04.254

CategoryTotalYespercent
Considering new ILS197 9045.69%
Considering new Interface197 4824.37%
System Installed on time?197 15980.71%





2008 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction206 3 3 9 18 24 20 41 54 31 3 75.686
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction206 17 10 22 25 31 33 25 27 11 5 54.324
Support Satisfaction206 8 5 16 21 20 20 37 40 31 8 75.356
Support Improvement0 not applicable
Company Loyalty206 25 17 17 17 24 33 21 21 14 17 54.375
Open Source Interest206 21 22 18 14 18 22 15 26 15 35 94.805

CategoryTotalYespercent
Considering new ILS208 12761.06%
Considering new Interface208 5928.37%
System Installed on time?208 18990.87%





2007 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction178 1 3 5 4 10 22 48 56 24 5 76.136
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction271 17 14 22 33 46 44 40 33 14 8 44.495
Support Satisfaction270 2 10 14 14 25 32 47 58 50 18 75.896
Support Improvement0 not applicable
Company Loyalty269 28 17 21 21 34 65 29 29 16 9 54.355
Open Source Interest269 35 25 32 27 26 36 24 25 17 22 54.124

CategoryTotalYespercent
Considering new ILS274 13649.64%
Considering new Interface274 6624.09%
System Installed on time?274 10.36%




2019 : gen: 6.78 company 7.00 loyalty 7.15 support 7.35

2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14

2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01

2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22

2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82

2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45

2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60

2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43

2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55

2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73

2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77

2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35

2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89

Comments (survey2018)

The library has signed an agreement to migrate to an Ex Libris Alma/Primo system during the coming year. Go live date is projected to be January 2020. (Library type: Academic; collection size: medium; ils satisfaction: 8)

SirsiDynix BLUEcloud services still seem like they're not ready, or if they are there is appears to be a lot of onus on the library to get them set up and operational. (Library type: Public; collection size: medium; ils satisfaction: 6)

Though we have contracted (as a state) to move to Alma and Primo during 2019, we will continue using Horizon through 2019. The questions above were answered based on experience with Horizon and SirsiDynix. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Our ILS is stable and dependable, but development and improvements are slower for our system, Horizon, than for Symphony, the sister product from SirsiDynix. Functionality that we want/need is not available as soon as it is for Symphony. And though the company is making progress with Cloud based modules, the functionality isn't there. (Library type: Public; collection size: medium; ils satisfaction: 6)

The [...] has no problems and don't expect any (Library type: Public; collection size: small; ils satisfaction: 9)

Under the new contract agreed to in 2018,[...] moved it's Horizon system to the SirsiDynix cloud. (Library type: Public; collection size: large; ils satisfaction: 9)

My impression of customer service has decreased. It has taken a long time for sales, billing, and technical support to get in touch on various issues. In some cases my inquiries were never acknowledged. I will qualify that and say our account manager has been proactive and moved my issues forward when they are taking a while. However, this is not the ideal way for issues to be resolved. We are implementing a new discovery layer. In this case, our project coordinator has been in constant communication and is quick to answer questions. We have not received training for the the new discovery layer yet, so I cannot comment on it beyond the installation. The installation went well. There was an issue with the amount of drive space the vendor needed. The staging document's specification was not correct. (Library type: Public; collection size: very large; ils satisfaction: 7)

SirsiDynix has always been very responsive to our questions and issues. Horizon continues to be a good, solid ILS allowing local customization to meet our needs. (Library type: Public; collection size: large; ils satisfaction: 9)

The number for" Approximate number of items in the library's collection" only reflects physical items in the collection. Our digital collection, is not included. Horizon is still a good ILS and the service from SirsiDynix is excellent, but Horizon is showing its age. (Library type: Public; collection size: medium; ils satisfaction: 7)

Most of my answers were (5) or neutral since the questions didn't really pertain to us. As part of a consortium, we rely on our consortia contacts to address any ILS support issues. (Library type: Public; collection size: very large; ils satisfaction: 6)

We are pretty happy with Horizon and SirsiDynix. They need to accelerate their development of web-based products. We are moving to their Software as a Service platform in the next six months, which represents a major automation strategy shift for us. (Library type: Consortium; collection size: very small; ils satisfaction: 6)

There is a trend with [...] Law Libraries in moving from the major ILS vendors to Koha due to funding issues. (Library type: Law; collection size: small; ils satisfaction: 6)

BLUE Cloud products being developed slower than expected/promised. (Library type: Consortium; collection size: small; ils satisfaction: 8)

The ILS staff client is fairly good. Enterprise discovery layer is lacking in some features and is difficult to customize and manage. It is easier for the organization to procure as many solutions as possible from the ILS vendor rather than going through an RFP process for individual components. If we made a change to a different ILS vendor, a better public interface would be the driving factor in that decision. (Library type: Public; collection size: medium; ils satisfaction: 6)

We found as we were looking at other Integrated Library Systems none of them could offer everything we needed. There were some that offered new features that we would've liked but different offer features that we currently use. So the question becomes is it worth migrating to a new system? Unless the cost savings outweigh the pain of learning a new system and working with a new vendor we stayed with our current vendor. (Library type: Public; collection size: medium; ils satisfaction: 7)

Overall, we are very happy with the support and functionality from SirsiDynix and the Horizon product. The next big step for our library is to consider and move to the BLUEcloud functionality. (Library type: Public; collection size: medium; ils satisfaction: 8)

Item count is for physical materials as of the end of FY18. In addition, HSPLS has 122,220 eBooks/eAudio as of the end of FY18. (Library type: Public; collection size: very large; ils satisfaction: 5)

We are migrating from Horizon to Polaris -- implementation will be complete in the next weeks. SirsiDynix's development timeline for Horizon and BlueCloud was not meeting our expectations. (Library type: Public; collection size: medium; ils satisfaction: 3)

Little Horizon development is happening. I will be recommending a move to Symphony within the next few years. BlueCloud products are not at a stage where they can be used operationally yet. We are using eResource Central for our eResources - reasonably happy with it. (Library type: Public; collection size: medium; ils satisfaction: 4)

Our ILS is quite old. We are needing to upgrade but are waiting for results of a ILS Statewide tender happening in Victoria. The results will determine how we proceed with our ILS and whether to stay with our current vendor or potentially move to a new system as part of a consortium. Our ICT strategy requires us to moved to a Saas version away from servers. Whichever vendor we go with this will be a priority. (Library type: Public; collection size: medium; ils satisfaction: 6)

Very satisfied (Library type: Public; collection size: small; ils satisfaction: 9)

Our biggest problem right now is our OPAC. We currently use Enterprise and are disappointed in the lack of development in the product over the years. We tried to purchase BiblioCommons but ran into contract issues between our County's legal department and BiblioCommons. We are also very interested in Pika, but they seem to have stopped all new implementations outside of their consortia. We use Communico for our calendar and room reservations and are interested in seeing their new discovery product, but at this point we don't have much information about it. Our main wish with SirsiDynix is that they would stop trying to roll out new products (Digital Academy, Visibility, Analytics, etc.) and focus on bring their core products into the 21st century. Promised updates, such as mobile pages (not even responsive...just mobile versions), to Enterprise still have not materialized. (Library type: Public; collection size: large; ils satisfaction: 6)

moving to consortium no input into product, but moving to LSP gov library unable to do open source (Library type: Military; collection size: medium; ils satisfaction: 6)

We find that Sirsi no longer focusses on Horizon product. The Blue Cloud Analytics product which we use for statistical reports is unsatisfactory. (Library type: Public; collection size: medium; ils satisfaction: 7)

we had a very bad experience with blue cloud analytics training, but the vendor did respond to our complaints and try to make things right. last year we had MANY problems with getting NCIP working. It took about a year and a half for SirsiDynix to accomplish this. Now we're trying to get it to work for our consortium partner, and they still haven't gotten it working after about 8 months. (Library type: Public; collection size: medium; ils satisfaction: 7)

SirsiDynix seems to be moving in the right direction with their development efforts. Their support personnel and library relations managers are amazing. Our only concern is no real new sales of the Horizon product, so the customer base is fairly static. That is less of a concern than it was, since fewer of the existing customers seem to be looking to move to something else. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

Although overall a solid product, they need to modernize their interfaces and improve functionality for BlueCloud. (Library type: Public; collection size: medium; ils satisfaction: 6)

Our library is satisfied with SirsiDynix as a company, but the Horizon ILS is very limited on customization. We would like to have more flexible ILS but our budget does not allow it. (Library type: Academic; collection size: medium; ils satisfaction: 4)

[...] is not using the latest version of the catalog which is a discovery layer. (Library type: Academic; collection size: small; ils satisfaction: 8)

ILS