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Statistical Report for Horizon

2019 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	83		1	4	3	1	8	19	18	18	11	6	6.57	7
ILS Functionality	83		1	3	4	5	8	15	24	16	7	7	6.36	7
Print Functionality	83			1	1	2	3	11	26	18	21	7	7.34	7
Electronic Functionality	82	8	2	6	9	7	13	11	13	8	5	5	4.88	5
Company Satisfaction	83		3	1		5	10	10	18	18	18	7	6.83	7
Support Satisfaction	81			2	2	3	7	7	9	23	28	9	7.38	8
Support Improvement	80		1	3	2	6	20	8	13	12	15	5	6.34	7
Company Loyalty	80	4	2	2	2	4	3	11	11	15	26	9	6.75	8
Open Source Interest	79	29	11	5	6	7	4	5	5	2	5	0	2.70	1

Category	Total	Yes	percent
Considering new ILS	84	21	25.00%
Considering new Interface	84	6	7.14%
System Installed on time?	84	75	89.29%

Average Collection size:		592571

Type	Count
Public	57
Academic	19
School	0
Consortium	2
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	20
[3] 100,001-250,000	15
[4] 250,001-1,000,000	30
[5] 1,000,001-10,000,000	13
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

Horizon	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	99	6.28	14	6.36	8	6.38	3		23	6.52	26	6.31	8	6.88	1		5
ILSFunctionality	99	6.00	14	6.21	8	6.25	3		23	6.30	26	5.85	8	6.50	1		5
PrintFunctionality	96	6.99	14	7.50	7	7.86	3		22	6.91	25	6.56	8	7.13	1		5
ElectronicFunctionality	94	4.50	13	4.08	8	3.63	3		21	5.19	25	4.76	8	4.50	1		5
SatisfactionCustomerSupport	95	7.14	14	7.79	8	7.63	3		20	7.00	26	7.27	7	7.29	1		5
CompanyLoyalty	97	6.31	14	5.50	8	6.75	3		21	6.38	26	6.58	8	7.25	1		5

2018 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	99	1	1	3	5	4	12	26	18	19	10	6	6.28	6
ILS Functionality	99		2	4	7	7	16	19	18	19	7	6	6.00	6
Print Functionality	96	1				7	3	19	27	26	13	7	6.99	7
Electronic Functionality	94	4	8	15	11	9	10	11	12	10	4	2	4.50	5
Company Satisfaction	98		1	2	7	7	11	14	19	23	14	8	6.49	7
Support Satisfaction	95			1	3	4	11	10	19	20	27	9	7.14	7
Support Improvement	97	1		1	3	13	34	6	13	11	15	5	6.01	5
Company Loyalty	97	3	2	7	4	3	14	9	14	19	22	9	6.31	7
Open Source Interest	98	25	11	16	7	8	9	4	9	5	4	0	3.10	2

Category	Total	Yes	percent
Considering new ILS	100	35	35.00%
Considering new Interface	100	13	13.00%
System Installed on time?	100	89	89.00%

Average Collection size:		517702

Type	Count
Public	58
Academic	25
School	1
Consortium	5
Special	1

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	27
[3] 100,001-250,000	26
[4] 250,001-1,000,000	29
[5] 1,000,001-10,000,000	13
[6] over 10,000,001	0

2017 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	131		1	5	3	7	19	15	37	31	13	7	6.54	7
ILS Functionality	131			7	5	8	14	23	38	32	4	7	6.31	7
Print Functionality	131				2	6	11	13	29	42	28	8	7.28	8
Electronic Functionality	129	5	8	14	14	9	22	19	20	13	5	5	4.86	5
Company Satisfaction	131			5	2	9	13	12	31	46	13	8	6.80	7
Support Satisfaction	129		1	5	3	4	14	11	25	37	29	8	7.01	8
Support Improvement	129	2	1	2	6	10	50	10	21	15	12	5	5.80	5
Company Loyalty	129	4	1	7	8	6	13	21	16	32	21	8	6.29	7
Open Source Interest	129	31	17	17	9	13	14	9	8	7	4	0	3.12	2

Category	Total	Yes	percent
Considering new ILS	133	42	31.58%
Considering new Interface	133	18	13.53%
System Installed on time?	133	116	87.22%

Average Collection size:		847056

Type	Count
Public	82
Academic	29
School	2
Consortium	7
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	42
[3] 100,001-250,000	28
[4] 250,001-1,000,000	44
[5] 1,000,001-10,000,000	13
[6] over 10,000,001	1

2016 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	97			2	1	6	10	15	30	22	11	7	6.76	7
ILS Functionality	99			2	6	2	14	13	33	21	8	7	6.56	7
Print Functionality	99				1	2	6	7	26	36	21	8	7.49	8
Electronic Functionality	97	4	5	7	16	3	12	14	21	9	6	7	5.11	6
Company Satisfaction	98				3	7	5	17	22	27	17	8	7.01	7
Support Satisfaction	97	1	1		2	3	8	9	21	28	24	8	7.22	8
Support Improvement	99	2	1	2	4	7	23	20	13	14	13	5	6.06	6
Company Loyalty	99	3	2	3	1	9	8	12	20	20	21	9	6.55	7
Open Source Interest	95	28	12	13	3	7	7	10	8	5	2	0	2.99	2

Category	Total	Yes	percent
Considering new ILS	99	28	28.28%
Considering new Interface	99	15	15.15%
System Installed on time?	99	92	92.93%

Average Collection size:		1123422

Type	Count
Public	56
Academic	24
School	2
Consortium	6
Special	3

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	31
[3] 100,001-250,000	19
[4] 250,001-1,000,000	29
[5] 1,000,001-10,000,000	14
[6] over 10,000,001	1

2015 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	108		1	3	7	7	13	21	28	22	6	7	6.23	7
ILS Functionality	108		2	3	4	10	13	22	27	21	6	7	6.19	7
Print Functionality	108	1		1		1	12	18	22	37	16	8	7.11	7
Electronic Functionality	106	5	11	13	9	7	17	14	15	12	3	5	4.61	5
Company Satisfaction	108		1	3	7	6	10	14	27	29	11	8	6.54	7
Support Satisfaction	106		1	3	7	4	9	5	29	31	17	8	6.82	7
Support Improvement	105			3	3	11	29	13	20	15	11	5	6.10	6
Company Loyalty	108	6	3	10	1	5	8	13	21	18	23	9	6.13	7
Open Source Interest	104	33	16	10	9	7	9	11	4	3	2	0	2.62	2

Category	Total	Yes	percent
Considering new ILS	109	37	33.94%
Considering new Interface	109	18	16.51%
System Installed on time?	109	97	88.99%

Average Collection size:		479033

Type	Count
Public	61
Academic	30
School	1
Consortium	6
Special	2

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	30
[3] 100,001-250,000	26
[4] 250,001-1,000,000	34
[5] 1,000,001-10,000,000	14
[6] over 10,000,001	0

2014 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	127		5	8	2	10	26	20	31	21	4	7	5.81	6
ILS Functionality	127		4	7	10	15	21	19	31	19	1	7	5.55	6
Print Functionality	127	2	1	1	3	10	10	15	28	40	17	8	6.78	7
Electronic Functionality	125	9	13	17	13	19	17	16	9	10	2	4	4.03	4
Company Satisfaction	127	1	6	4	3	11	25	15	23	27	12	8	6.04	6
Support Satisfaction	126	2	4	2	5	7	16	11	30	35	14	8	6.45	7
Support Improvement	127	3	4	4	4	15	42	16	14	14	11	5	5.50	5
Company Loyalty	125	8	7	5	4	8	18	12	21	27	15	8	5.77	7
Open Source Interest	127	30	12	13	10	18	16	8	11	2	7	0	3.34	3

Category	Total	Yes	percent
Considering new ILS	128	55	42.97%
Considering new Interface	128	26	20.31%
System Installed on time?	128	108	84.38%

Average Collection size:		478138

Type	Count
Public	81
Academic	30
School	2
Consortium	5
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	41
[3] 100,001-250,000	29
[4] 250,001-1,000,000	33
[5] 1,000,001-10,000,000	15
[6] over 10,000,001	0

2013 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	104	3	1		11	11	15	14	18	25	6	8	5.93	6
ILS Functionality	104	1	1	7	10	11	15	13	22	18	6	7	5.71	6
Print Functionality	103			1	3	7	15	10	18	31	18	8	6.89	7
Electronic Functionality	102	7	12	11	13	13	11	12	11	10	2	3	4.19	4
Company Satisfaction	103	2	2	5	5	8	16	11	22	18	14	7	6.11	7
Support Satisfaction	103	1	3	4	3	9	10	11	11	28	23	8	6.60	7
Support Improvement	100	4	1	1	4	10	36	9	12	8	15	5	5.72	5
Company Loyalty	103	8	2	3	11	6	17	10	14	15	17	5	5.64	6
Open Source Interest	103	25	9	12	10	6	16	7	8	2	8	0	3.43	3

Category	Total	Yes	percent
Considering new ILS	108	48	44.44%
Considering new Interface	108	31	28.70%
System Installed on time?	108	93	86.11%

Average Collection size:		631804

Type	Count
Public	68
Academic	20
School	3
Consortium	7
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	29
[3] 100,001-250,000	23
[4] 250,001-1,000,000	38
[5] 1,000,001-10,000,000	11
[6] over 10,000,001	1

2012 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	140	4	4	5	9	11	21	14	44	20	8	7	5.81	7
ILS Functionality	140	2	5	6	13	10	19	17	41	17	10	7	5.76	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	140	2	3	6	14	12	17	21	32	25	8	7	5.80	6
Support Satisfaction	139	1	2	5	2	15	19	16	25	36	18	8	6.43	7
Support Improvement	137	3	3	4	5	8	55	12	18	16	13	5	5.66	5
Company Loyalty	139	16	2	10	7	10	18	19	20	19	18	7	5.33	6
Open Source Interest	136	33	12	21	8	9	17	11	12	6	7	0	3.38	3

Category	Total	Yes	percent
Considering new ILS	145	72	49.66%
Considering new Interface	145	41	28.28%
System Installed on time?	145	129	88.97%

Average Collection size:		509664

Type	Count
Public	103
Academic	24
School	1
Consortium	9
Special	1

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	36
[3] 100,001-250,000	30
[4] 250,001-1,000,000	41
[5] 1,000,001-10,000,000	18
[6] over 10,000,001	0

2011 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	149	2	4	6	5	11	28	22	44	17	10	7	5.91	6
ILS Functionality	141	1	2	6	11	8	21	24	36	20	12	7	6.01	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	149	2	2	9	9	15	12	27	36	29	8	7	5.94	6
Support Satisfaction	147		3	3	6	12	13	23	29	40	18	8	6.55	7
Support Improvement	147	1	1	6	3	12	49	17	23	15	20	5	5.97	6
Company Loyalty	149	10	5	8	5	12	17	21	29	23	19	7	5.72	6
Open Source Interest	146	31	15	16	11	10	16	14	11	12	10	0	3.75	4

Category	Total	Yes	percent
Considering new ILS	150	82	54.67%
Considering new Interface	150	45	30.00%
System Installed on time?	150	139	92.67%

Average Collection size:		639134

Type	Count
Public	101
Academic	31
School	4
Consortium	8
Special	1

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	37
[3] 100,001-250,000	37
[4] 250,001-1,000,000	47
[5] 1,000,001-10,000,000	14
[6] over 10,000,001	1

2010 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	179	1	1	9	9	20	24	31	44	27	13	7	5.99	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	179	4	3	19	15	18	29	22	43	19	7	7	5.31	6
Support Satisfaction	179	4	4	14	9	23	17	23	45	24	16	7	5.73	6
Support Improvement	179	10	8	12	10	25	55	17	23	12	7	5	4.80	5
Company Loyalty	179	21	9	9	11	20	21	24	31	19	14	7	4.94	5
Open Source Interest	176	31	15	15	8	17	19	16	14	14	27	0	4.44	5

Category	Total	Yes	percent
Considering new ILS	185	106	57.30%
Considering new Interface	185	65	35.14%
System Installed on time?	185	162	87.57%

Average Collection size:		399582

Type	Count
Public	137
Academic	27
School	3
Consortium	5
Special	4

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	45
[3] 100,001-250,000	48
[4] 250,001-1,000,000	52
[5] 1,000,001-10,000,000	13
[6] over 10,000,001	0

2009 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	190	3	5	6	7	13	24	25	69	31	7	7	6.07	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	188	4	14	19	21	21	23	25	37	16	8	7	4.91	5
Support Satisfaction	188	3	5	10	16	14	31	25	39	28	17	7	5.77	6
Support Improvement	177	6	10	11	9	21	59	25	16	14	6	5	4.89	5
Company Loyalty	186	26	9	12	9	21	30	16	26	22	15	5	4.75	5
Open Source Interest	185	27	13	20	20	17	20	18	23	7	20	0	4.25	4

Category	Total	Yes	percent
Considering new ILS	197	90	45.69%
Considering new Interface	197	48	24.37%
System Installed on time?	197	159	80.71%

2008 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	206	3	3	9	18	24	20	41	54	31	3	7	5.68	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	206	17	10	22	25	31	33	25	27	11	5	5	4.32	4
Support Satisfaction	206	8	5	16	21	20	20	37	40	31	8	7	5.35	6
Support Improvement	0	not applicable
Company Loyalty	206	25	17	17	17	24	33	21	21	14	17	5	4.37	5
Open Source Interest	206	21	22	18	14	18	22	15	26	15	35	9	4.80	5

Category	Total	Yes	percent
Considering new ILS	208	127	61.06%
Considering new Interface	208	59	28.37%
System Installed on time?	208	189	90.87%

2007 Survey Results
Product: Horizon		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	178	1	3	5	4	10	22	48	56	24	5	7	6.13	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	271	17	14	22	33	46	44	40	33	14	8	4	4.49	5
Support Satisfaction	270	2	10	14	14	25	32	47	58	50	18	7	5.89	6
Support Improvement	0	not applicable
Company Loyalty	269	28	17	21	21	34	65	29	29	16	9	5	4.35	5
Open Source Interest	269	35	25	32	27	26	36	24	25	17	22	5	4.12	4

Category	Total	Yes	percent
Considering new ILS	274	136	49.64%
Considering new Interface	274	66	24.09%
System Installed on time?	274	1	0.36%

2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38

2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14

2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01

2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22

2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82

2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45

2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60

2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43

2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55

2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73

2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77

2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35

2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89

Comments (survey2018)

The library has signed an agreement to migrate to an Ex Libris Alma/Primo system during the coming year. Go live date is projected to be January 2020. (Library type: Academic; collection size: medium; ils satisfaction: 8)

SirsiDynix BLUEcloud services still seem like they're not ready, or if they are there is appears to be a lot of onus on the library to get them set up and operational. (Library type: Public; collection size: medium; ils satisfaction: 6)

Though we have contracted (as a state) to move to Alma and Primo during 2019, we will continue using Horizon through 2019. The questions above were answered based on experience with Horizon and SirsiDynix. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Our ILS is stable and dependable, but development and improvements are slower for our system, Horizon, than for Symphony, the sister product from SirsiDynix. Functionality that we want/need is not available as soon as it is for Symphony. And though the company is making progress with Cloud based modules, the functionality isn't there. (Library type: Public; collection size: medium; ils satisfaction: 6)

The [...] has no problems and don't expect any (Library type: Public; collection size: small; ils satisfaction: 9)

Under the new contract agreed to in 2018,[...] moved it's Horizon system to the SirsiDynix cloud. (Library type: Public; collection size: large; ils satisfaction: 9)

My impression of customer service has decreased. It has taken a long time for sales, billing, and technical support to get in touch on various issues. In some cases my inquiries were never acknowledged. I will qualify that and say our account manager has been proactive and moved my issues forward when they are taking a while. However, this is not the ideal way for issues to be resolved. We are implementing a new discovery layer. In this case, our project coordinator has been in constant communication and is quick to answer questions. We have not received training for the the new discovery layer yet, so I cannot comment on it beyond the installation. The installation went well. There was an issue with the amount of drive space the vendor needed. The staging document's specification was not correct. (Library type: Public; collection size: very large; ils satisfaction: 7)

SirsiDynix has always been very responsive to our questions and issues. Horizon continues to be a good, solid ILS allowing local customization to meet our needs. (Library type: Public; collection size: large; ils satisfaction: 9)

The number for" Approximate number of items in the library's collection" only reflects physical items in the collection. Our digital collection, is not included. Horizon is still a good ILS and the service from SirsiDynix is excellent, but Horizon is showing its age. (Library type: Public; collection size: medium; ils satisfaction: 7)

Most of my answers were (5) or neutral since the questions didn't really pertain to us. As part of a consortium, we rely on our consortia contacts to address any ILS support issues. (Library type: Public; collection size: very large; ils satisfaction: 6)

We are pretty happy with Horizon and SirsiDynix. They need to accelerate their development of web-based products. We are moving to their Software as a Service platform in the next six months, which represents a major automation strategy shift for us. (Library type: Consortium; collection size: very small; ils satisfaction: 6)

There is a trend with [...] Law Libraries in moving from the major ILS vendors to Koha due to funding issues. (Library type: Law; collection size: small; ils satisfaction: 6)

BLUE Cloud products being developed slower than expected/promised. (Library type: Consortium; collection size: small; ils satisfaction: 8)

The ILS staff client is fairly good. Enterprise discovery layer is lacking in some features and is difficult to customize and manage. It is easier for the organization to procure as many solutions as possible from the ILS vendor rather than going through an RFP process for individual components. If we made a change to a different ILS vendor, a better public interface would be the driving factor in that decision. (Library type: Public; collection size: medium; ils satisfaction: 6)

We found as we were looking at other Integrated Library Systems none of them could offer everything we needed. There were some that offered new features that we would've liked but different offer features that we currently use. So the question becomes is it worth migrating to a new system? Unless the cost savings outweigh the pain of learning a new system and working with a new vendor we stayed with our current vendor. (Library type: Public; collection size: medium; ils satisfaction: 7)

Overall, we are very happy with the support and functionality from SirsiDynix and the Horizon product. The next big step for our library is to consider and move to the BLUEcloud functionality. (Library type: Public; collection size: medium; ils satisfaction: 8)

Item count is for physical materials as of the end of FY18. In addition, HSPLS has 122,220 eBooks/eAudio as of the end of FY18. (Library type: Public; collection size: very large; ils satisfaction: 5)

We are migrating from Horizon to Polaris -- implementation will be complete in the next weeks. SirsiDynix's development timeline for Horizon and BlueCloud was not meeting our expectations. (Library type: Public; collection size: medium; ils satisfaction: 3)

Little Horizon development is happening. I will be recommending a move to Symphony within the next few years. BlueCloud products are not at a stage where they can be used operationally yet. We are using eResource Central for our eResources - reasonably happy with it. (Library type: Public; collection size: medium; ils satisfaction: 4)

Our ILS is quite old. We are needing to upgrade but are waiting for results of a ILS Statewide tender happening in Victoria. The results will determine how we proceed with our ILS and whether to stay with our current vendor or potentially move to a new system as part of a consortium. Our ICT strategy requires us to moved to a Saas version away from servers. Whichever vendor we go with this will be a priority. (Library type: Public; collection size: medium; ils satisfaction: 6)

Very satisfied (Library type: Public; collection size: small; ils satisfaction: 9)

Our biggest problem right now is our OPAC. We currently use Enterprise and are disappointed in the lack of development in the product over the years. We tried to purchase BiblioCommons but ran into contract issues between our County's legal department and BiblioCommons. We are also very interested in Pika, but they seem to have stopped all new implementations outside of their consortia. We use Communico for our calendar and room reservations and are interested in seeing their new discovery product, but at this point we don't have much information about it. Our main wish with SirsiDynix is that they would stop trying to roll out new products (Digital Academy, Visibility, Analytics, etc.) and focus on bring their core products into the 21st century. Promised updates, such as mobile pages (not even responsive...just mobile versions), to Enterprise still have not materialized. (Library type: Public; collection size: large; ils satisfaction: 6)

moving to consortium no input into product, but moving to LSP gov library unable to do open source (Library type: Military; collection size: medium; ils satisfaction: 6)

We find that Sirsi no longer focusses on Horizon product. The Blue Cloud Analytics product which we use for statistical reports is unsatisfactory. (Library type: Public; collection size: medium; ils satisfaction: 7)

we had a very bad experience with blue cloud analytics training, but the vendor did respond to our complaints and try to make things right. last year we had MANY problems with getting NCIP working. It took about a year and a half for SirsiDynix to accomplish this. Now we're trying to get it to work for our consortium partner, and they still haven't gotten it working after about 8 months. (Library type: Public; collection size: medium; ils satisfaction: 7)

SirsiDynix seems to be moving in the right direction with their development efforts. Their support personnel and library relations managers are amazing. Our only concern is no real new sales of the Horizon product, so the customer base is fairly static. That is less of a concern than it was, since fewer of the existing customers seem to be looking to move to something else. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

Although overall a solid product, they need to modernize their interfaces and improve functionality for BlueCloud. (Library type: Public; collection size: medium; ils satisfaction: 6)

Our library is satisfied with SirsiDynix as a company, but the Horizon ILS is very limited on customization. We would like to have more flexible ILS but our budget does not allow it. (Library type: Academic; collection size: medium; ils satisfaction: 4)

[...] is not using the latest version of the catalog which is a discovery layer. (Library type: Academic; collection size: small; ils satisfaction: 8)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.