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Statistical Report for Evergreen -- Independent


2019 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 1 1 2 11 4 87.658
ILS Functionality19 1 1 1 2 10 4 87.638
Print Functionality19 2 1 1 3 7 5 87.428
Electronic Functionality20 2 1 4 2 5 5 1 76.207
Company Satisfaction20 1 2 3 5 9 97.908
Support Satisfaction19 1 1 2 4 11 98.169
Support Improvement18 3 5 3 2 5 67.067
Company Loyalty18 2 2 4 10 97.899
Open Source Interest17 2 1 2 12 98.069

CategoryTotalYespercent
Considering new ILS20 00.00%
Considering new Interface20 00.00%
System Installed on time?20 1680.00%

Average Collection size: 691260

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00010
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

Evergreen -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS347.26 100197.423003
ILSFunctionality347.18 100197.473003
PrintFunctionality347.35 100197.163003
ElectronicFunctionality345.97 100195.843003
SatisfactionCustomerSupport327.88 100188.113002
CompanyLoyalty307.63 100187.393001



2018 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 2 2 7 14 7 87.268
ILS Functionality34 1 1 2 2 1 8 12 7 87.188
Print Functionality34 1 2 1 2 1 4 11 12 97.358
Electronic Functionality34 4 3 2 3 2 6 9 5 85.977
Company Satisfaction33 1 1 4 1 3 6 17 97.679
Support Satisfaction32 1 1 2 1 1 10 16 97.889
Support Improvement31 2 8 2 6 13 97.138
Company Loyalty30 2 1 1 2 3 2 19 97.639
Open Source Interest24 2 1 1 3 2 1 14 96.929

CategoryTotalYespercent
Considering new ILS34 12.94%
Considering new Interface34 25.88%
System Installed on time?34 2985.29%

Average Collection size: 550386

TypeCount
Public22
Academic1
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00019
[3] 100,001-250,0009
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0011



2017 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 2 1 12 7 12 77.668
ILS Functionality35 1 2 2 13 9 8 77.467
Print Functionality35 1 2 3 5 11 13 97.778
Electronic Functionality34 1 1 2 4 5 10 8 3 76.597
Company Satisfaction32 3 1 5 5 18 98.069
Support Satisfaction33 2 2 1 2 8 18 98.009
Support Improvement33 11 2 2 5 13 97.218
Company Loyalty30 1 1 4 1 1 5 17 97.639
Open Source Interest30 4 2 2 2 1 1 1 17 96.309

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 12.86%
System Installed on time?35 3188.57%

Average Collection size: 1153895

TypeCount
Public25
Academic2
School1
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2016 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 1 3 3 16 8 87.488
ILS Functionality33 2 4 8 10 9 87.558
Print Functionality33 2 2 9 8 12 97.738
Electronic Functionality32 1 2 1 2 3 3 8 7 5 76.447
Company Satisfaction32 1 1 1 1 1 4 7 16 97.639
Support Satisfaction33 2 1 1 2 1 6 20 97.739
Support Improvement31 2 4 4 9 12 97.358
Company Loyalty29 5 1 2 2 6 13 96.698
Open Source Interest30 9 1 1 1 1 2 15 95.509

CategoryTotalYespercent
Considering new ILS33 39.09%
Considering new Interface33 00.00%
System Installed on time?33 33100.00%

Average Collection size: 660913

TypeCount
Public27
Academic3
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00022
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 2 1 3 8 4 2 76.487
ILS Functionality20 1 2 1 3 6 4 3 76.607
Print Functionality21 1 2 4 6 4 4 77.057
Electronic Functionality21 1 2 2 3 2 1 6 3 1 75.386
Company Satisfaction19 1 1 1 2 1 2 4 4 3 75.957
Support Satisfaction19 3 1 1 2 3 4 5 96.217
Support Improvement19 3 3 5 1 4 3 55.425
Company Loyalty17 2 1 1 1 1 3 2 6 96.417
Open Source Interest18 1 2 3 1 11 96.179

CategoryTotalYespercent
Considering new ILS23 417.39%
Considering new Interface23 14.35%
System Installed on time?23 1669.57%

Average Collection size: 439795

TypeCount
Public16
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 1 2 66.296
ILS Functionality7 1 1 1 2 2 75.717
Print Functionality7 1 1 1 1 3 86.577
Electronic Functionality7 1 1 1 1 2 1 75.716
Company Satisfaction7 2 1 2 2 57.148
Support Satisfaction7 1 2 3 1 87.148
Support Improvement7 1 1 1 2 1 1 76.577
Company Loyalty7 1 2 1 1 2 56.296
Open Source Interest6 1 1 4 96.339

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 675.00%

Average Collection size: 311268

TypeCount
Public5
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 4 76.807
ILS Functionality10 1 6 3 76.807
Print Functionality10 1 1 3 4 1 87.108
Electronic Functionality10 1 1 3 4 1 75.607
Company Satisfaction10 1 1 2 3 3 87.308
Support Satisfaction9 1 1 2 3 2 86.898
Support Improvement9 1 1 1 2 3 1 86.447
Company Loyalty9 1 1 1 4 2 86.898
Open Source Interest7 1 6 97.719

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 217372

TypeCount
Public8
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 3 1 77.718
ILS Functionality7 1 3 3 77.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 2 2 88.208
Support Satisfaction5 2 1 2 78.008
Support Improvement5 1 4 87.408
Company Loyalty5 3 2 88.408
Open Source Interest4 4 99.009

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 562.50%

Average Collection size: 827637

TypeCount
Public4
Academic1
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2019 : gen: 7.65 company 7.90 loyalty 7.89 support 8.16

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments (survey2018)

Because we get our ILS through our consortium most of these questions are not relevant to my library. The effectiveness of the print and electronic resources management questions are not relevant at all. (Library type: Public; collection size: medium; ils satisfaction: 8)

We went to a web based version of Evergreen this year and it is soooooo difficult. (Library type: Public; collection size: medium; ils satisfaction: 3)

Our consortium deals with these issues so I can't answer many of these questions. (Library type: Public; collection size: medium; ils satisfaction: 5)

Now on version 3.0 Will be upgrading to version 3.1 in January 2019 Will be using the web client in July 2019 A lot of Evergreen community participation in fixing bugs and other improvements which result in bugs getting fixed quicker and improvements getting funded than with a proprietary ILS system. (Library type: Public; collection size: medium; ils satisfaction: 7)

the product is becoming cumbersome and less efficient. (Library type: State; collection size: medium; ils satisfaction: 2)

Our current vendor (Evergreen) supports a discovery interface that allows [...] to maximize our Library Services Platform and offer our communities a statewide library that includes academic, public, and special collections. Partnerships with state Parks and Historic sites, local museums, Aquarium and Zoo are also available to our patrons as we are able to manage their use from our platform. The myriad of services we offer our communities and their integration in our library platform service allows an unprecedented opportunity of experience for every citizen of [...]. (Library type: State; collection size: small; ils satisfaction: 9)

We mainly receive ILS support through [...] so the questions regarding the company and support are answered based on my experience with [...] , not with the ILS company. (Library type: Public; collection size: medium; ils satisfaction: 7)

We are a very small library. I only responded to questions of which I had knowledge. (Library type: State; collection size: small; ils satisfaction: 7)

PINES contracted with an outside agency last year to do a comprehensive ILS evaluation of which ILSes could meet the needs of our large consortium, and Evergreen continued to be the only viable choice. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

ILS