Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Evergreen -- Equinox Software

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

Evergreen -- Equinox SoftwareallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS366.53 66.8300216.7665.83101
ILSFunctionality356.31 66.5000206.5565.83101
PrintFunctionality366.75 67.0000217.0566.00101
ElectronicFunctionality365.14 64.3300215.8663.83101
SatisfactionCustomerSupport357.17 66.5000207.6567.17101
CompanyLoyalty346.68 47.0000216.9566.33101



2018 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 5 2 3 11 11 2 76.537
ILS Functionality35 1 1 2 1 4 6 10 8 2 76.317
Print Functionality36 1 2 2 3 3 9 13 3 86.757
Electronic Functionality36 4 1 1 3 2 5 6 8 6 75.146
Company Satisfaction36 1 1 3 2 8 13 8 87.288
Support Satisfaction35 1 1 2 1 5 6 8 11 97.178
Support Improvement35 1 3 2 11 4 4 6 4 55.976
Company Loyalty34 3 1 4 2 7 9 8 86.688
Open Source Interest33 2 3 2 4 22 97.529

CategoryTotalYespercent
Considering new ILS36 38.33%
Considering new Interface36 12.78%
System Installed on time?36 3391.67%

Average Collection size: 167930

TypeCount
Public29
Academic6
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00019
[3] 100,001-250,0008
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 2 1 6 16 25 31 12 87.177
ILS Functionality93 2 2 13 11 28 27 10 76.967
Print Functionality93 1 1 3 2 11 28 28 19 77.328
Electronic Functionality91 3 2 2 5 3 11 17 23 19 6 76.127
Company Satisfaction91 1 2 5 8 7 20 25 23 87.228
Support Satisfaction88 1 3 2 5 8 18 26 25 87.408
Support Improvement86 1 1 7 21 4 12 27 13 86.737
Company Loyalty83 5 1 4 3 7 9 11 19 24 96.758
Open Source Interest80 10 2 2 1 6 5 2 1 6 45 96.639

CategoryTotalYespercent
Considering new ILS93 33.23%
Considering new Interface93 99.68%
System Installed on time?93 8288.17%

Average Collection size: 266359

TypeCount
Public73
Academic8
School0
Consortium9
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00057
[3] 100,001-250,00017
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments (survey2018)

Question 4 - We do not use our ILS for electronic records; this question need a n/a (Library type: Academic; collection size: medium; ils satisfaction: 8)

Question 4 - We do not use our ILS for electronic records; this question needs a n/a (Library type: Academic; collection size: small; ils satisfaction: 8)

Creating report templates is an ongoing issue Evergreen. The system to create them is very complex. (Library type: Public; collection size: medium; ils satisfaction: 5)

The number of items in the library's collection is broken down as follows: (Library type: Public; collection size: very large; ils satisfaction: 8)

We have changed the ILS this year and made the decision to upload only the print records (in the previous ILS, we had also uploaded e-resources). This explains the decrease in the number of records. (Library type: Academic; collection size: very small; ils satisfaction: 7)

Their price is right for small libraries with small budgets. Their shared catalogue saves time for understaffed libraries without a trained cataloguer. (Library type: Public; collection size: small; ils satisfaction: 6)

No course reserve function (Library type: Academic; collection size: medium; ils satisfaction: 4)

All of our technical support comes through our consortium, [...] . This is ideal for us as it means we don't need to manage anything on our own. (Library type: Public; collection size: small; ils satisfaction: 8)

The Evergreen software is dated, slow, marginally functional, and no longer fits the needs of our library. The Reports section is absolutely unusable. I understand that it is cheap, but we are getting exactly what we are paying for. If it were up to me, we would no longer use an open source ILS; it seems that open source software is great in the beginning in that people are excited about it, maintenance and updates are frequent and responsive to customer needs. But as time goes on, maintenance and updates drop off, customer service becomes harder to come by, and eventually users are left with an out of date product that is hard to update or it becomes difficult to migrate data due to the data being in old/out of date formats. Open source is fun and cheap in the beginning, but as time goes on, frustration and costs mount when that software ages out of usefulness. (Library type: Public; collection size: very small; ils satisfaction: 2)

ILS