Statistical Report for Evergreen -- Equinox Software
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
| Evergreen -- Equinox Software | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 36 | 6.53 |
6 | 6.83 | 0 | | 0 | | 21 | 6.76 | 6 | 5.83 | 1 | | 0 | | 1 | |
|---|
| ILSFunctionality | 35 | 6.31 |
6 | 6.50 | 0 | | 0 | | 20 | 6.55 | 6 | 5.83 | 1 | | 0 | | 1 | |
|---|
| PrintFunctionality | 36 | 6.75 |
6 | 7.00 | 0 | | 0 | | 21 | 7.05 | 6 | 6.00 | 1 | | 0 | | 1 | |
|---|
| ElectronicFunctionality | 36 | 5.14 |
6 | 4.33 | 0 | | 0 | | 21 | 5.86 | 6 | 3.83 | 1 | | 0 | | 1 | |
|---|
| SatisfactionCustomerSupport | 35 | 7.17 |
6 | 6.50 | 0 | | 0 | | 20 | 7.65 | 6 | 7.17 | 1 | | 0 | | 1 | |
|---|
| CompanyLoyalty | 34 | 6.68 |
4 | 7.00 | 0 | | 0 | | 21 | 6.95 | 6 | 6.33 | 1 | | 0 | | 1 | |
|---|
| 2018 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 36 |
| | 2 | | 5 | 2 | 3 | 11 | 11 | 2 | 7 | 6.53 | 7 |
|---|
| ILS Functionality | 35 |
| 1 | 1 | 2 | 1 | 4 | 6 | 10 | 8 | 2 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 36 |
| | 1 | 2 | 2 | 3 | 3 | 9 | 13 | 3 | 8 | 6.75 | 7 |
|---|
| Electronic Functionality | 36 |
4 | 1 | 1 | 3 | 2 | 5 | 6 | 8 | 6 | | 7 | 5.14 | 6 |
|---|
| Company Satisfaction | 36 |
| 1 | 1 | | | 3 | 2 | 8 | 13 | 8 | 8 | 7.28 | 8 |
|---|
| Support Satisfaction | 35 |
1 | | | 1 | 2 | 1 | 5 | 6 | 8 | 11 | 9 | 7.17 | 8 |
|---|
| Support Improvement | 35 |
| 1 | | 3 | 2 | 11 | 4 | 4 | 6 | 4 | 5 | 5.97 | 6 |
|---|
| Company Loyalty | 34 |
3 | | 1 | | | 4 | 2 | 7 | 9 | 8 | 8 | 6.68 | 8 |
|---|
| Open Source Interest | 33 |
2 | | | | 3 | 2 | | 4 | | 22 | 9 | 7.52 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 36 |
3 | 8.33% |
|---|
| Considering new Interface | 36 |
1 | 2.78% |
|---|
| System Installed on time? | 36 |
33 | 91.67% |
|---|
| Average Collection size: |
| 167930 |
|---|
| Type | Count |
|---|
| Public | 29 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 93 |
| | | 2 | 1 | 6 | 16 | 25 | 31 | 12 | 8 | 7.17 | 7 |
|---|
| ILS Functionality | 93 |
| | | 2 | 2 | 13 | 11 | 28 | 27 | 10 | 7 | 6.96 | 7 |
|---|
| Print Functionality | 93 |
1 | | 1 | | 3 | 2 | 11 | 28 | 28 | 19 | 7 | 7.32 | 8 |
|---|
| Electronic Functionality | 91 |
3 | 2 | 2 | 5 | 3 | 11 | 17 | 23 | 19 | 6 | 7 | 6.12 | 7 |
|---|
| Company Satisfaction | 91 |
| | 1 | 2 | 5 | 8 | 7 | 20 | 25 | 23 | 8 | 7.22 | 8 |
|---|
| Support Satisfaction | 88 |
| | 1 | 3 | 2 | 5 | 8 | 18 | 26 | 25 | 8 | 7.40 | 8 |
|---|
| Support Improvement | 86 |
| | 1 | 1 | 7 | 21 | 4 | 12 | 27 | 13 | 8 | 6.73 | 7 |
|---|
| Company Loyalty | 83 |
5 | | 1 | 4 | 3 | 7 | 9 | 11 | 19 | 24 | 9 | 6.75 | 8 |
|---|
| Open Source Interest | 80 |
10 | 2 | 2 | 1 | 6 | 5 | 2 | 1 | 6 | 45 | 9 | 6.63 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
3 | 3.23% |
|---|
| Considering new Interface | 93 |
9 | 9.68% |
|---|
| System Installed on time? | 93 |
82 | 88.17% |
|---|
| Average Collection size: |
| 266359 |
|---|
| Type | Count |
|---|
| Public | 73 |
|---|
| Academic | 8 |
|---|
| School | 0 |
|---|
| Consortium | 9 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 57 |
|---|
| [3] 100,001-250,000 | 17 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | | | 4 | 7 | 14 | 17 | 19 | 11 | 8 | 7.01 | 7 |
|---|
| ILS Functionality | 70 |
| | | 1 | 6 | 4 | 11 | 19 | 19 | 10 | 7 | 6.97 | 7 |
|---|
| Print Functionality | 69 |
1 | | | 1 | 2 | 5 | 10 | 12 | 24 | 14 | 8 | 7.22 | 8 |
|---|
| Electronic Functionality | 70 |
2 | | 3 | 1 | 4 | 13 | 15 | 12 | 16 | 4 | 8 | 6.11 | 6 |
|---|
| Company Satisfaction | 71 |
1 | | | | 3 | 7 | 9 | 14 | 22 | 15 | 8 | 7.18 | 8 |
|---|
| Support Satisfaction | 68 |
1 | | | 1 | 3 | 7 | 8 | 13 | 19 | 16 | 8 | 7.13 | 8 |
|---|
| Support Improvement | 68 |
1 | | | | 2 | 24 | 7 | 7 | 12 | 15 | 5 | 6.62 | 7 |
|---|
| Company Loyalty | 65 |
2 | 2 | 2 | 1 | 1 | 9 | 4 | 9 | 11 | 24 | 9 | 6.91 | 8 |
|---|
| Open Source Interest | 65 |
6 | 1 | 1 | 1 | 4 | 2 | 3 | 5 | 4 | 38 | 9 | 7.06 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 73 |
2 | 2.74% |
|---|
| Considering new Interface | 73 |
3 | 4.11% |
|---|
| System Installed on time? | 73 |
64 | 87.67% |
|---|
| Average Collection size: |
| 225267 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 5 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 76 |
| 1 | | 1 | 2 | 2 | 12 | 19 | 21 | 18 | 8 | 7.33 | 8 |
|---|
| ILS Functionality | 76 |
| | 1 | | 5 | 1 | 8 | 22 | 23 | 16 | 8 | 7.33 | 8 |
|---|
| Print Functionality | 76 |
| | 1 | | 3 | 1 | 9 | 13 | 27 | 22 | 8 | 7.61 | 8 |
|---|
| Electronic Functionality | 70 |
2 | | 2 | 4 | 4 | 8 | 9 | 14 | 18 | 9 | 8 | 6.41 | 7 |
|---|
| Company Satisfaction | 74 |
1 | | | 1 | 4 | 4 | 5 | 12 | 20 | 27 | 9 | 7.51 | 8 |
|---|
| Support Satisfaction | 73 |
1 | 1 | | 3 | 4 | 2 | 4 | 6 | 21 | 31 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 73 |
1 | | | | 4 | 20 | 7 | 9 | 16 | 16 | 5 | 6.75 | 7 |
|---|
| Company Loyalty | 72 |
1 | 2 | 3 | | 2 | 6 | 5 | 7 | 23 | 23 | 8 | 7.17 | 8 |
|---|
| Open Source Interest | 67 |
9 | 4 | | | 5 | 1 | 1 | 3 | 1 | 43 | 9 | 6.73 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
1 | 1.27% |
|---|
| Considering new Interface | 79 |
0 | 0.00% |
|---|
| System Installed on time? | 79 |
71 | 89.87% |
|---|
| Average Collection size: |
| 88567 |
|---|
| Type | Count |
|---|
| Public | 71 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 74 |
| | 2 | 1 | 7 | 3 | 12 | 19 | 19 | 11 | 7 | 6.84 | 7 |
|---|
| ILS Functionality | 74 |
| | 1 | 3 | 5 | 6 | 10 | 20 | 23 | 6 | 8 | 6.74 | 7 |
|---|
| Print Functionality | 72 |
| | 1 | | 2 | 5 | 3 | 23 | 24 | 14 | 8 | 7.39 | 8 |
|---|
| Electronic Functionality | 72 |
2 | | 3 | 3 | 11 | 9 | 17 | 12 | 8 | 7 | 6 | 5.79 | 6 |
|---|
| Company Satisfaction | 72 |
| | 1 | 2 | 3 | 6 | 9 | 16 | 19 | 16 | 8 | 7.11 | 7 |
|---|
| Support Satisfaction | 72 |
| | 1 | 1 | 6 | 4 | 7 | 17 | 19 | 17 | 8 | 7.15 | 8 |
|---|
| Support Improvement | 72 |
| | | | 4 | 23 | 10 | 11 | 9 | 15 | 5 | 6.60 | 6 |
|---|
| Company Loyalty | 68 |
1 | 1 | 1 | 1 | 4 | 9 | 7 | 10 | 16 | 18 | 9 | 6.90 | 8 |
|---|
| Open Source Interest | 64 |
7 | | | 1 | 3 | 3 | 4 | 3 | 5 | 38 | 9 | 7.14 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 75 |
1 | 1.33% |
|---|
| Considering new Interface | 75 |
7 | 9.33% |
|---|
| System Installed on time? | 75 |
66 | 88.00% |
|---|
| Average Collection size: |
| 212704 |
|---|
| Type | Count |
|---|
| Public | 64 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 43 |
|---|
| [3] 100,001-250,000 | 12 |
|---|
| [4] 250,001-1,000,000 | 8 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| 1 | 3 | | 3 | 2 | 7 | 14 | 13 | 11 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 54 |
| 2 | 2 | 2 | 1 | 3 | 9 | 10 | 15 | 10 | 8 | 6.76 | 7 |
|---|
| Print Functionality | 54 |
| 1 | 1 | | 3 | 2 | 5 | 11 | 19 | 12 | 8 | 7.26 | 8 |
|---|
| Electronic Functionality | 54 |
4 | 1 | 2 | 5 | 3 | 10 | 3 | 15 | 6 | 5 | 7 | 5.52 | 6 |
|---|
| Company Satisfaction | 53 |
1 | 2 | | 1 | 2 | 2 | 4 | 11 | 17 | 13 | 8 | 7.11 | 8 |
|---|
| Support Satisfaction | 52 |
1 | | 1 | 1 | 3 | 5 | 4 | 11 | 12 | 14 | 9 | 7.02 | 8 |
|---|
| Support Improvement | 53 |
1 | | 1 | | 2 | 8 | 6 | 13 | 12 | 10 | 7 | 6.85 | 7 |
|---|
| Company Loyalty | 52 |
2 | | 2 | 1 | 3 | 4 | 1 | 10 | 12 | 17 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 47 |
6 | 1 | | | 3 | 2 | 1 | 2 | 5 | 27 | 9 | 6.94 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
1 | 1.85% |
|---|
| Considering new Interface | 54 |
2 | 3.70% |
|---|
| System Installed on time? | 54 |
46 | 85.19% |
|---|
| Average Collection size: |
| 186961 |
|---|
| Type | Count |
|---|
| Public | 43 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 32 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 85 |
| 9 | | 4 | 3 | 9 | 8 | 23 | 20 | 9 | 7 | 6.21 | 7 |
|---|
| ILS Functionality | 85 |
1 | | 3 | | 15 | 7 | 11 | 24 | 16 | 8 | 7 | 6.29 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 85 |
| 1 | | 2 | 12 | 8 | 6 | 19 | 18 | 19 | 7 | 6.81 | 7 |
|---|
| Support Satisfaction | 84 |
1 | 1 | 1 | 3 | 12 | 5 | 8 | 16 | 14 | 23 | 9 | 6.71 | 7 |
|---|
| Support Improvement | 83 |
2 | 1 | 1 | | 10 | 19 | 10 | 10 | 16 | 14 | 5 | 6.29 | 6 |
|---|
| Company Loyalty | 82 |
5 | 1 | 1 | | 10 | 5 | 4 | 16 | 19 | 21 | 9 | 6.65 | 7 |
|---|
| Open Source Interest | 72 |
8 | 2 | 1 | | 1 | 2 | 1 | 3 | 6 | 48 | 9 | 7.29 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 89 |
0 | 0.00% |
|---|
| Considering new Interface | 89 |
3 | 3.37% |
|---|
| System Installed on time? | 89 |
76 | 85.39% |
|---|
| Average Collection size: |
| 1089334 |
|---|
| Type | Count |
|---|
| Public | 80 |
|---|
| Academic | 2 |
|---|
| School | 1 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 60 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 8 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2011 Survey Results |
| Product: Evergreen -- Equinox Software |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 50 |
1 | 1 | 1 | | 4 | 2 | 9 | 18 | 9 | 5 | 7 | 6.52 | 7 |
|---|
| ILS Functionality | 49 |
1 | 1 | 2 | 3 | | 3 | 8 | 20 | 8 | 3 | 7 | 6.29 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 50 |
2 | | | 3 | 2 | 4 | 4 | 5 | 21 | 9 | 8 | 6.90 | 8 |
|---|
| Support Satisfaction | 50 |
2 | | | 1 | 3 | 5 | 7 | 5 | 17 | 10 | 8 | 6.86 | 8 |
|---|
| Support Improvement | 48 |
2 | | | 1 | 1 | 16 | 6 | 4 | 12 | 6 | 5 | 6.27 | 6 |
|---|
| Company Loyalty | 48 |
5 | | 2 | 1 | 2 | 2 | 3 | 5 | 9 | 19 | 9 | 6.69 | 8 |
|---|
| Open Source Interest | 38 |
3 | 1 | | | 1 | 2 | 1 | 2 | 1 | 27 | 9 | 7.53 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 52 |
1 | 1.92% |
|---|
| Considering new Interface | 52 |
1 | 1.92% |
|---|
| System Installed on time? | 52 |
44 | 84.62% |
|---|
| Average Collection size: |
| 120847 |
|---|
| Type | Count |
|---|
| Public | 49 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 30 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 8 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 0 Responses for Evergreen -- Equinox Software in 2010 |
| 0 Responses for Evergreen -- Equinox Software in 2009 |
| 0 Responses for Evergreen -- Equinox Software in 2008 |
| 0 Responses for Evergreen -- Equinox Software in 2007 |
2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17
2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40
2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13
2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52
2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15
2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02
2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71
2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86
Comments (survey2018)
Question 4 - We do not use our ILS for electronic records; this question need a n/a
(Library type: Academic; collection size: medium; ils satisfaction: 8)
Question 4 - We do not use our ILS for electronic records; this question needs a n/a
(Library type: Academic; collection size: small; ils satisfaction: 8)
Creating report templates is an ongoing issue Evergreen. The system to create them is very complex.
(Library type: Public; collection size: medium; ils satisfaction: 5)
The number of items in the library's collection is broken down as follows:
(Library type: Public; collection size: very large; ils satisfaction: 8)
We have changed the ILS this year and made the decision to upload only the print records (in the previous ILS, we had also uploaded e-resources). This explains the decrease in the number of records.
(Library type: Academic; collection size: very small; ils satisfaction: 7)
Their price is right for small libraries with small budgets. Their shared catalogue saves time for understaffed libraries without a trained cataloguer.
(Library type: Public; collection size: small; ils satisfaction: 6)
No course reserve function
(Library type: Academic; collection size: medium; ils satisfaction: 4)
All of our technical support comes through our consortium, [...] . This is ideal for us as it means we don't need to manage anything on our own.
(Library type: Public; collection size: small; ils satisfaction: 8)
The Evergreen software is dated, slow, marginally functional, and no longer fits the needs of our library. The Reports section is absolutely unusable. I understand that it is cheap, but we are getting exactly what we are paying for. If it were up to me, we would no longer use an open source ILS; it seems that open source software is great in the beginning in that people are excited about it, maintenance and updates are frequent and responsive to customer needs. But as time goes on, maintenance and updates drop off, customer service becomes harder to come by, and eventually users are left with an out of date product that is hard to update or it becomes difficult to migrate data due to the data being in old/out of date formats. Open source is fun and cheap in the beginning, but as time goes on, frustration and costs mount when that software ages out of usefulness.
(Library type: Public; collection size: very small; ils satisfaction: 2)