Statistical Report for Evergreen
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
| Evergreen | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 82 | 6.80 |
7 | 6.43 | 0 | | 0 | | 47 | 7.11 | 11 | 6.73 | 1 | | 0 | | 4 | |
|---|
| ILSFunctionality | 81 | 6.68 |
7 | 6.14 | 0 | | 0 | | 46 | 7.04 | 11 | 6.45 | 1 | | 0 | | 4 | |
|---|
| PrintFunctionality | 82 | 7.00 |
7 | 6.71 | 0 | | 0 | | 47 | 7.17 | 11 | 6.82 | 1 | | 0 | | 4 | |
|---|
| ElectronicFunctionality | 81 | 5.38 |
7 | 4.14 | 0 | | 0 | | 47 | 5.81 | 11 | 4.91 | 1 | | 0 | | 4 | |
|---|
| SatisfactionCustomerSupport | 79 | 7.51 |
7 | 6.43 | 0 | | 0 | | 45 | 7.93 | 11 | 7.73 | 1 | | 0 | | 3 | |
|---|
| CompanyLoyalty | 76 | 7.03 |
5 | 6.80 | 0 | | 0 | | 46 | 7.07 | 11 | 7.45 | 1 | | 0 | | 2 | |
|---|
| 2018 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 82 |
1 | | 3 | 1 | 7 | 4 | 6 | 24 | 27 | 9 | 8 | 6.80 | 7 |
|---|
| ILS Functionality | 81 |
| 1 | 3 | 3 | 3 | 7 | 10 | 23 | 22 | 9 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 82 |
2 | | 1 | 4 | 3 | 5 | 4 | 20 | 28 | 15 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 81 |
9 | 3 | 1 | 8 | 4 | 9 | 9 | 17 | 16 | 5 | 7 | 5.38 | 6 |
|---|
| Company Satisfaction | 81 |
1 | 1 | 2 | 1 | | 7 | 4 | 15 | 22 | 28 | 9 | 7.41 | 8 |
|---|
| Support Satisfaction | 79 |
1 | 1 | 1 | 2 | 2 | 3 | 6 | 11 | 20 | 32 | 9 | 7.51 | 8 |
|---|
| Support Improvement | 77 |
| 4 | | 3 | 2 | 23 | 4 | 8 | 14 | 19 | 5 | 6.48 | 7 |
|---|
| Company Loyalty | 76 |
7 | | 1 | | 1 | 6 | 5 | 11 | 14 | 31 | 9 | 7.03 | 8 |
|---|
| Open Source Interest | 68 |
5 | 1 | | | 5 | 6 | 3 | 4 | 4 | 40 | 9 | 7.19 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 82 |
8 | 9.76% |
|---|
| Considering new Interface | 82 |
5 | 6.10% |
|---|
| System Installed on time? | 82 |
75 | 91.46% |
|---|
| Average Collection size: |
| 328719 |
|---|
| Type | Count |
|---|
| Public | 60 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 142 |
| | 1 | 2 | 2 | 9 | 19 | 41 | 41 | 27 | 7 | 7.27 | 7 |
|---|
| ILS Functionality | 142 |
| | | 3 | 3 | 16 | 16 | 45 | 38 | 21 | 7 | 7.08 | 7 |
|---|
| Print Functionality | 142 |
1 | | 1 | 1 | 4 | 5 | 15 | 36 | 44 | 35 | 8 | 7.43 | 8 |
|---|
| Electronic Functionality | 138 |
3 | 3 | 4 | 6 | 6 | 15 | 22 | 37 | 31 | 11 | 7 | 6.28 | 7 |
|---|
| Company Satisfaction | 137 |
| | 1 | 2 | 6 | 11 | 8 | 28 | 34 | 47 | 9 | 7.49 | 8 |
|---|
| Support Satisfaction | 135 |
| | 1 | 3 | 5 | 7 | 9 | 23 | 37 | 50 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 133 |
| | 1 | 1 | 8 | 35 | 6 | 17 | 36 | 29 | 8 | 6.89 | 7 |
|---|
| Company Loyalty | 127 |
7 | | 1 | 5 | 4 | 11 | 10 | 14 | 27 | 48 | 9 | 7.04 | 8 |
|---|
| Open Source Interest | 121 |
15 | 4 | 2 | 3 | 9 | 6 | 2 | 3 | 9 | 68 | 9 | 6.61 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 142 |
5 | 3.52% |
|---|
| Considering new Interface | 142 |
11 | 7.75% |
|---|
| System Installed on time? | 142 |
125 | 88.03% |
|---|
| Average Collection size: |
| 462117 |
|---|
| Type | Count |
|---|
| Public | 109 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 15 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 114 |
| 1 | | 1 | 5 | 7 | 17 | 23 | 39 | 21 | 8 | 7.22 | 8 |
|---|
| ILS Functionality | 113 |
| | | 1 | 8 | 4 | 16 | 30 | 34 | 20 | 8 | 7.19 | 7 |
|---|
| Print Functionality | 112 |
1 | | | 1 | 4 | 6 | 12 | 22 | 38 | 28 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 112 |
2 | 1 | 5 | 3 | 6 | 16 | 19 | 24 | 26 | 10 | 8 | 6.29 | 7 |
|---|
| Company Satisfaction | 113 |
2 | 1 | | | 4 | 8 | 11 | 19 | 32 | 36 | 9 | 7.40 | 8 |
|---|
| Support Satisfaction | 111 |
3 | | | 2 | 3 | 8 | 10 | 14 | 26 | 45 | 9 | 7.47 | 8 |
|---|
| Support Improvement | 109 |
3 | | | | 2 | 29 | 8 | 11 | 23 | 33 | 9 | 6.96 | 8 |
|---|
| Company Loyalty | 104 |
7 | 2 | 2 | 2 | 1 | 9 | 6 | 11 | 19 | 45 | 9 | 7.03 | 8 |
|---|
| Open Source Interest | 105 |
15 | 2 | 1 | 3 | 5 | 2 | 4 | 5 | 8 | 60 | 9 | 6.72 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 116 |
6 | 5.17% |
|---|
| Considering new Interface | 116 |
3 | 2.59% |
|---|
| System Installed on time? | 116 |
107 | 92.24% |
|---|
| Average Collection size: |
| 340121 |
|---|
| Type | Count |
|---|
| Public | 88 |
|---|
| Academic | 13 |
|---|
| School | 1 |
|---|
| Consortium | 8 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 111 |
| 2 | | 3 | 3 | 4 | 17 | 30 | 32 | 20 | 8 | 7.13 | 7 |
|---|
| ILS Functionality | 110 |
| | 2 | 2 | 6 | 4 | 13 | 33 | 31 | 19 | 7 | 7.11 | 7 |
|---|
| Print Functionality | 111 |
| | 1 | | 4 | 4 | 15 | 19 | 36 | 32 | 8 | 7.54 | 8 |
|---|
| Electronic Functionality | 105 |
4 | 1 | 4 | 6 | 8 | 12 | 10 | 25 | 23 | 12 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 107 |
2 | 1 | 1 | 3 | 4 | 6 | 8 | 18 | 28 | 36 | 9 | 7.29 | 8 |
|---|
| Support Satisfaction | 106 |
4 | 1 | | 4 | 4 | 4 | 6 | 10 | 29 | 44 | 9 | 7.39 | 8 |
|---|
| Support Improvement | 106 |
4 | | | | 7 | 29 | 7 | 11 | 20 | 28 | 5 | 6.64 | 7 |
|---|
| Company Loyalty | 103 |
3 | 2 | 3 | 1 | 3 | 9 | 7 | 11 | 27 | 37 | 9 | 7.15 | 8 |
|---|
| Open Source Interest | 96 |
10 | 6 | 3 | | 6 | 2 | 1 | 3 | 1 | 64 | 9 | 6.84 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 116 |
5 | 4.31% |
|---|
| Considering new Interface | 116 |
3 | 2.59% |
|---|
| System Installed on time? | 116 |
99 | 85.34% |
|---|
| Average Collection size: |
| 182296 |
|---|
| Type | Count |
|---|
| Public | 96 |
|---|
| Academic | 10 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 91 |
| | 2 | 2 | 7 | 6 | 16 | 23 | 23 | 12 | 7 | 6.78 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 6 | 9 | 11 | 26 | 26 | 7 | 7 | 6.64 | 7 |
|---|
| Print Functionality | 89 |
| | 1 | | 5 | 7 | 4 | 25 | 30 | 17 | 8 | 7.29 | 8 |
|---|
| Electronic Functionality | 89 |
3 | | 3 | 4 | 14 | 12 | 19 | 16 | 10 | 8 | 6 | 5.75 | 6 |
|---|
| Company Satisfaction | 89 |
| | 2 | 2 | 3 | 9 | 12 | 17 | 22 | 22 | 8 | 7.10 | 7 |
|---|
| Support Satisfaction | 89 |
| | 2 | 1 | 6 | 6 | 11 | 19 | 22 | 22 | 8 | 7.12 | 7 |
|---|
| Support Improvement | 89 |
1 | | 1 | | 6 | 25 | 12 | 14 | 11 | 19 | 5 | 6.52 | 6 |
|---|
| Company Loyalty | 85 |
4 | 1 | 2 | 1 | 5 | 12 | 9 | 10 | 17 | 24 | 9 | 6.64 | 7 |
|---|
| Open Source Interest | 79 |
8 | 1 | 2 | 1 | 3 | 3 | 4 | 3 | 5 | 49 | 9 | 7.10 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
2 | 2.15% |
|---|
| Considering new Interface | 93 |
8 | 8.60% |
|---|
| System Installed on time? | 93 |
80 | 86.02% |
|---|
| Average Collection size: |
| 203683 |
|---|
| Type | Count |
|---|
| Public | 77 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| 1 | 4 | | 3 | 2 | 9 | 20 | 18 | 14 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 71 |
| 2 | 3 | 2 | 1 | 3 | 10 | 17 | 20 | 13 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 71 |
| 1 | 1 | 1 | 3 | 2 | 6 | 16 | 26 | 15 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 70 |
5 | 1 | 3 | 6 | 3 | 14 | 4 | 20 | 8 | 6 | 7 | 5.56 | 6 |
|---|
| Company Satisfaction | 70 |
1 | 2 | 1 | 1 | 2 | 2 | 5 | 14 | 23 | 19 | 8 | 7.26 | 8 |
|---|
| Support Satisfaction | 68 |
1 | 1 | 1 | 1 | 3 | 6 | 4 | 13 | 19 | 19 | 8 | 7.15 | 8 |
|---|
| Support Improvement | 69 |
2 | | 1 | | 2 | 9 | 7 | 16 | 17 | 15 | 8 | 6.96 | 7 |
|---|
| Company Loyalty | 66 |
3 | | 2 | 1 | 3 | 6 | 1 | 11 | 16 | 23 | 9 | 7.08 | 8 |
|---|
| Open Source Interest | 58 |
7 | 1 | | | 3 | 2 | 1 | 2 | 6 | 36 | 9 | 7.16 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 71 |
2 | 2.82% |
|---|
| Considering new Interface | 71 |
3 | 4.23% |
|---|
| System Installed on time? | 71 |
61 | 85.92% |
|---|
| Average Collection size: |
| 211418 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
| 10 | 2 | 4 | 3 | 12 | 9 | 31 | 25 | 10 | 7 | 6.22 | 7 |
|---|
| ILS Functionality | 106 |
2 | | 5 | | 15 | 8 | 15 | 31 | 22 | 8 | 7 | 6.27 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 104 |
| 2 | 2 | 3 | 12 | 9 | 9 | 23 | 22 | 22 | 7 | 6.70 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 1 | 4 | 3 | 12 | 6 | 10 | 21 | 19 | 26 | 9 | 6.69 | 7 |
|---|
| Support Improvement | 102 |
2 | 2 | 2 | | 10 | 25 | 12 | 11 | 24 | 14 | 5 | 6.25 | 6 |
|---|
| Company Loyalty | 101 |
6 | 2 | 1 | 2 | 10 | 6 | 5 | 19 | 26 | 24 | 8 | 6.60 | 7 |
|---|
| Open Source Interest | 89 |
9 | 2 | 1 | | 1 | 2 | 1 | 4 | 7 | 62 | 9 | 7.48 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
2 | 1.80% |
|---|
| Considering new Interface | 111 |
6 | 5.41% |
|---|
| System Installed on time? | 111 |
91 | 81.98% |
|---|
| Average Collection size: |
| 964406 |
|---|
| Type | Count |
|---|
| Public | 96 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 7 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 60 |
1 | 1 | 1 | | 4 | 2 | 12 | 23 | 9 | 7 | 7 | 6.62 | 7 |
|---|
| ILS Functionality | 59 |
1 | 1 | 2 | 3 | | 4 | 11 | 22 | 10 | 5 | 7 | 6.42 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 60 |
2 | | | 3 | 2 | 4 | 5 | 6 | 24 | 14 | 8 | 7.12 | 8 |
|---|
| Support Satisfaction | 59 |
2 | | | 1 | 3 | 5 | 9 | 5 | 19 | 15 | 8 | 7.05 | 8 |
|---|
| Support Improvement | 57 |
2 | | | 1 | 1 | 18 | 6 | 6 | 14 | 9 | 5 | 6.46 | 7 |
|---|
| Company Loyalty | 58 |
6 | | 2 | 1 | 2 | 4 | 4 | 5 | 9 | 25 | 9 | 6.74 | 8 |
|---|
| Open Source Interest | 47 |
3 | 1 | | | 1 | 2 | 1 | 2 | 3 | 34 | 9 | 7.77 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 62 |
1 | 1.61% |
|---|
| Considering new Interface | 62 |
3 | 4.84% |
|---|
| System Installed on time? | 62 |
51 | 82.26% |
|---|
| Average Collection size: |
| 118879 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 46 |
| | 1 | | 2 | 8 | 4 | 16 | 7 | 8 | 7 | 6.83 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 45 |
2 | 1 | | 2 | 2 | 2 | 7 | 12 | 8 | 9 | 7 | 6.58 | 7 |
|---|
| Support Satisfaction | 45 |
2 | 1 | 2 | 3 | 1 | 5 | 3 | 11 | 8 | 9 | 7 | 6.29 | 7 |
|---|
| Support Improvement | 45 |
3 | 1 | | 1 | 8 | 8 | 1 | 9 | 9 | 5 | 7 | 5.82 | 7 |
|---|
| Company Loyalty | 44 |
2 | | 1 | 2 | 2 | 6 | 2 | 6 | 9 | 14 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 42 |
1 | | 1 | | 1 | 2 | | | | 37 | 9 | 8.31 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 47 |
1 | 2.13% |
|---|
| Considering new Interface | 47 |
7 | 14.89% |
|---|
| System Installed on time? | 47 |
41 | 87.23% |
|---|
| Average Collection size: |
| 178623 |
|---|
| Type | Count |
|---|
| Public | 41 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 8 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 50 |
| | 1 | | | 11 | 5 | 21 | 6 | 6 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 50 |
| | 2 | 1 | 1 | 13 | 1 | 15 | 10 | 7 | 7 | 6.60 | 7 |
|---|
| Support Satisfaction | 49 |
2 | | | 2 | | 13 | 2 | 15 | 7 | 8 | 7 | 6.45 | 7 |
|---|
| Support Improvement | 48 |
| | 3 | | 3 | 12 | 6 | 2 | 16 | 6 | 8 | 6.46 | 7 |
|---|
| Company Loyalty | 50 |
1 | 1 | | 1 | | 14 | 1 | 8 | 11 | 13 | 5 | 6.82 | 7 |
|---|
| Open Source Interest | 44 |
1 | 1 | 1 | | | | | | 1 | 40 | 9 | 8.43 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 51 |
1 | 1.96% |
|---|
| Considering new Interface | 51 |
6 | 11.76% |
|---|
| System Installed on time? | 51 |
40 | 78.43% |
|---|
| 2008 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | | | 1 | 2 | | 4 | 4 | 2 | 7 | 7.08 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 13 |
| | | | 1 | 1 | | 7 | 1 | 3 | 7 | 7.15 | 7 |
|---|
| Support Satisfaction | 13 |
| | | | 1 | 2 | 3 | 2 | | 5 | 9 | 7.00 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 13 |
| | | | | 2 | 1 | 2 | 3 | 5 | 9 | 7.62 | 8 |
|---|
| Open Source Interest | 10 |
| | | | | | | | | 10 | 9 | 9.00 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
1 | 7.69% |
|---|
| Considering new Interface | 13 |
1 | 7.69% |
|---|
| System Installed on time? | 13 |
10 | 76.92% |
|---|
| 4 Responses for Evergreen in 2007 |
2018 : gen: 6.80 company 7.41 loyalty 7.03 support 7.51
2017 : gen: 7.27 company 7.49 loyalty 7.04 support 7.61
2016 : gen: 7.22 company 7.40 loyalty 7.03 support 7.47
2015 : gen: 7.13 company 7.29 loyalty 7.15 support 7.39
2014 : gen: 6.78 company 7.10 loyalty 6.64 support 7.12
2013 : gen: 6.97 company 7.26 loyalty 7.08 support 7.15
2012 : gen: 6.22 company 6.70 loyalty 6.60 support 6.69
2011 : gen: 6.62 company 7.12 loyalty 6.74 support 7.05
2010 : gen: 6.83 company 6.58 loyalty 6.77 support 6.29
2009 : gen: 6.72 company 6.60 loyalty 6.82 support 6.45
2008 : gen: 7.08 company 7.15 loyalty 7.62 support 7.00
Comments (survey2018)
Question 4 - We do not use our ILS for electronic records; this question need a n/a
(Library type: Academic; collection size: medium; ils satisfaction: 8)
Question 4 - We do not use our ILS for electronic records; this question needs a n/a
(Library type: Academic; collection size: small; ils satisfaction: 8)
We don't use the ILS to manage our electronic resources, so I left that question blank. We also switched hosting providers during the current year, so the question of whether customer support has gotten better is problematic. Most of the customer support is provided to us by the consortium, but also indirectly by the hosting provider. Consortium support is about the same; I think the new hosting provider is better than the previous one.
We are currently in process of implementing Summon.
(Library type: State; collection size: medium; ils satisfaction: 6)
Because we get our ILS through our consortium most of these questions are not relevant to my library. The effectiveness of the print and electronic resources management questions are not relevant at all.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Creating report templates is an ongoing issue Evergreen. The system to create them is very complex.
(Library type: Public; collection size: medium; ils satisfaction: 5)
We went to a web based version of Evergreen this year and it is soooooo difficult.
(Library type: Public; collection size: medium; ils satisfaction: 3)
Our consortium deals with these issues so I can't answer many of these questions.
(Library type: Public; collection size: medium; ils satisfaction: 5)
Our library currently uses an open source ILS. We are very happy with both the product and the vendor who manages it.
(Library type: Public; collection size: medium; ils satisfaction: 7)
The number of items in the library's collection is broken down as follows:
(Library type: Public; collection size: very large; ils satisfaction: 8)
We have changed the ILS this year and made the decision to upload only the print records (in the previous ILS, we had also uploaded e-resources). This explains the decrease in the number of records.
(Library type: Academic; collection size: very small; ils satisfaction: 7)
This catalog is not for the serious library user.
(Library type: State; collection size: medium; ils satisfaction: 0)
Their price is right for small libraries with small budgets. Their shared catalogue saves time for understaffed libraries without a trained cataloguer.
(Library type: Public; collection size: small; ils satisfaction: 6)
Now on version 3.0 Will be upgrading to version 3.1 in January 2019
Will be using the web client in July 2019
A lot of Evergreen community participation in fixing bugs and other improvements which result in bugs getting fixed quicker and improvements getting funded than with a proprietary ILS system.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We are part of a large statewide consortium that is growing. One of the biggest advantages is the statewide resource sharing. The continuing funding for the consortium is under review, however. This lends some uncertainty to the future.
(Library type: Public; collection size: large; ils satisfaction: 7)
No course reserve function
(Library type: Academic; collection size: medium; ils satisfaction: 4)
All of our technical support comes through our consortium, [...] . This is ideal for us as it means we don't need to manage anything on our own.
(Library type: Public; collection size: small; ils satisfaction: 8)
the product is becoming cumbersome and less efficient.
(Library type: State; collection size: medium; ils satisfaction: 2)
Our current vendor (Evergreen) supports a discovery interface that allows [...] to maximize our Library Services Platform and offer our communities a statewide library that includes academic, public, and special collections. Partnerships with state Parks and Historic sites, local museums, Aquarium and Zoo are also available to our patrons as we are able to manage their use from our platform. The myriad of services we offer our communities and their integration in our library platform service allows an unprecedented opportunity of experience for every citizen of [...].
(Library type: State; collection size: small; ils satisfaction: 9)
We mainly receive ILS support through [...] so the questions regarding the company and support are answered based on my experience with [...] , not with the ILS company.
(Library type: Public; collection size: medium; ils satisfaction: 7)
The Evergreen software is dated, slow, marginally functional, and no longer fits the needs of our library. The Reports section is absolutely unusable. I understand that it is cheap, but we are getting exactly what we are paying for. If it were up to me, we would no longer use an open source ILS; it seems that open source software is great in the beginning in that people are excited about it, maintenance and updates are frequent and responsive to customer needs. But as time goes on, maintenance and updates drop off, customer service becomes harder to come by, and eventually users are left with an out of date product that is hard to update or it becomes difficult to migrate data due to the data being in old/out of date formats. Open source is fun and cheap in the beginning, but as time goes on, frustration and costs mount when that software ages out of usefulness.
(Library type: Public; collection size: very small; ils satisfaction: 2)
Will be moving to Symphony in March 19
(Library type: Public; collection size: medium; ils satisfaction: 6)
We are a very small library. I only responded to questions of which I had knowledge.
(Library type: State; collection size: small; ils satisfaction: 7)
PINES contracted with an outside agency last year to do a comprehensive ILS evaluation of which ILSes could meet the needs of our large consortium, and Evergreen continued to be the only viable choice.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)