Statistical Report for EOS.Web
| 2019 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 29 |
1 | | 1 | 3 | | 5 | 2 | 5 | 10 | 2 | 8 | 6.24 | 7 |
|---|
| ILS Functionality | 29 |
1 | | | 2 | 1 | 3 | 4 | 8 | 6 | 4 | 7 | 6.52 | 7 |
|---|
| Print Functionality | 29 |
| | | 1 | 1 | 2 | 3 | 5 | 11 | 6 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 28 |
2 | 1 | 1 | 1 | | 3 | 4 | 8 | 7 | 1 | 7 | 5.93 | 7 |
|---|
| Company Satisfaction | 28 |
2 | | 1 | | | 4 | 2 | 6 | 9 | 4 | 8 | 6.57 | 7 |
|---|
| Support Satisfaction | 29 |
| | 2 | 2 | 2 | 1 | 1 | 2 | 9 | 10 | 9 | 7.07 | 8 |
|---|
| Support Improvement | 27 |
1 | 1 | | 1 | 3 | 8 | 2 | 2 | 5 | 4 | 5 | 5.85 | 5 |
|---|
| Company Loyalty | 29 |
2 | 1 | 1 | 1 | 4 | 3 | 1 | 4 | 7 | 5 | 8 | 5.93 | 7 |
|---|
| Open Source Interest | 29 |
9 | 2 | 4 | 1 | 1 | 3 | 5 | 2 | | 2 | 0 | 3.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 29 |
12 | 41.38% |
|---|
| Considering new Interface | 29 |
5 | 17.24% |
|---|
| System Installed on time? | 29 |
26 | 89.66% |
|---|
| Average Collection size: |
| 58386 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 4 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 17 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
| EOS.Web | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 31 | 6.97 |
5 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | | 0 | |
|---|
| ILSFunctionality | 31 | 7.13 |
5 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | | 0 | |
|---|
| PrintFunctionality | 30 | 7.07 |
5 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | | 0 | |
|---|
| ElectronicFunctionality | 30 | 5.80 |
5 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | | 0 | |
|---|
| SatisfactionCustomerSupport | 31 | 7.32 |
5 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | | 0 | |
|---|
| CompanyLoyalty | 31 | 6.16 |
5 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | | 0 | |
|---|
| 2018 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 31 |
| | | | 2 | 4 | 6 | 5 | 9 | 5 | 8 | 6.97 | 7 |
|---|
| ILS Functionality | 31 |
| | | | 2 | 4 | 4 | 5 | 10 | 6 | 8 | 7.13 | 8 |
|---|
| Print Functionality | 30 |
1 | | | | 1 | 3 | 2 | 9 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Electronic Functionality | 30 |
1 | 1 | 1 | 2 | 3 | 1 | 7 | 9 | 2 | 3 | 7 | 5.80 | 6 |
|---|
| Company Satisfaction | 31 |
| | 1 | | 1 | 3 | 7 | 5 | 8 | 6 | 8 | 6.97 | 7 |
|---|
| Support Satisfaction | 31 |
| | | 1 | 4 | | 4 | 4 | 6 | 12 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 30 |
1 | | | 2 | 4 | 4 | 4 | 5 | 3 | 7 | 9 | 6.27 | 7 |
|---|
| Company Loyalty | 31 |
| 2 | 3 | 1 | 1 | 4 | 5 | 2 | 5 | 8 | 9 | 6.16 | 6 |
|---|
| Open Source Interest | 31 |
9 | 6 | 2 | 3 | 4 | 3 | 2 | 1 | | 1 | 0 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 31 |
4 | 12.90% |
|---|
| Considering new Interface | 31 |
3 | 9.68% |
|---|
| System Installed on time? | 31 |
28 | 90.32% |
|---|
| Average Collection size: |
| 47363 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | | | 4 | 10 | 7 | 3 | 7 | 7.38 | 7 |
|---|
| ILS Functionality | 25 |
| | | | | | 8 | 4 | 12 | 1 | 8 | 7.24 | 8 |
|---|
| Print Functionality | 25 |
| | | | | | 4 | 2 | 14 | 5 | 8 | 7.80 | 8 |
|---|
| Electronic Functionality | 25 |
| | 2 | | | 5 | 6 | 7 | 2 | 3 | 7 | 6.28 | 6 |
|---|
| Company Satisfaction | 25 |
| | | | | 1 | 2 | 4 | 8 | 10 | 9 | 7.96 | 8 |
|---|
| Support Satisfaction | 25 |
| | | | | 1 | 2 | 2 | 4 | 16 | 9 | 8.28 | 9 |
|---|
| Support Improvement | 25 |
| | | | | 5 | 5 | 7 | 3 | 5 | 7 | 6.92 | 7 |
|---|
| Company Loyalty | 24 |
| | 1 | | | 3 | 2 | 4 | 4 | 10 | 9 | 7.46 | 8 |
|---|
| Open Source Interest | 24 |
11 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | | 1 | 0 | 2.38 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
0 | 0.00% |
|---|
| Considering new Interface | 25 |
6 | 24.00% |
|---|
| System Installed on time? | 25 |
25 | 100.00% |
|---|
| Average Collection size: |
| 115079 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 13 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| 1 | 2 | | 1 | 1 | 4 | 7 | 12 | 4 | 8 | 6.84 | 8 |
|---|
| ILS Functionality | 32 |
1 | 1 | 1 | | 1 | 3 | 3 | 9 | 8 | 5 | 7 | 6.63 | 7 |
|---|
| Print Functionality | 31 |
1 | | | | 1 | 3 | 2 | 7 | 11 | 6 | 8 | 7.16 | 8 |
|---|
| Electronic Functionality | 30 |
2 | 2 | 1 | 2 | 1 | 2 | 5 | 5 | 6 | 4 | 8 | 5.77 | 7 |
|---|
| Company Satisfaction | 32 |
| | 1 | 1 | 2 | 3 | 3 | 4 | 11 | 7 | 8 | 7.03 | 8 |
|---|
| Support Satisfaction | 32 |
| | | 1 | 1 | 4 | 2 | 4 | 6 | 14 | 9 | 7.53 | 8 |
|---|
| Support Improvement | 31 |
| | 1 | | 3 | 10 | 3 | 4 | 4 | 6 | 5 | 6.32 | 6 |
|---|
| Company Loyalty | 32 |
3 | | 1 | 1 | | 2 | 4 | 5 | 8 | 8 | 8 | 6.56 | 8 |
|---|
| Open Source Interest | 31 |
12 | 4 | 2 | 1 | 3 | 3 | 2 | 1 | 1 | 2 | 0 | 2.68 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
6 | 18.75% |
|---|
| Considering new Interface | 32 |
3 | 9.38% |
|---|
| System Installed on time? | 32 |
27 | 84.38% |
|---|
| Average Collection size: |
| 79775 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 8 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 7 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 33 |
| | | 1 | 1 | 4 | 4 | 6 | 8 | 9 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 33 |
| | 1 | | 2 | 3 | 2 | 8 | 8 | 9 | 9 | 7.21 | 8 |
|---|
| Print Functionality | 33 |
| | | | 1 | 2 | 3 | 8 | 7 | 12 | 9 | 7.64 | 8 |
|---|
| Electronic Functionality | 31 |
1 | 2 | 2 | 1 | 2 | 2 | 3 | 8 | 6 | 4 | 7 | 5.97 | 7 |
|---|
| Company Satisfaction | 33 |
| | | 1 | | 2 | 6 | 3 | 12 | 9 | 8 | 7.48 | 8 |
|---|
| Support Satisfaction | 33 |
| | | | | 1 | 6 | 4 | 3 | 19 | 9 | 8.00 | 9 |
|---|
| Support Improvement | 31 |
| | | 1 | 1 | 8 | 3 | 4 | 5 | 9 | 9 | 6.90 | 7 |
|---|
| Company Loyalty | 33 |
1 | | | | | 4 | 5 | 4 | 5 | 14 | 9 | 7.39 | 8 |
|---|
| Open Source Interest | 33 |
10 | 5 | 3 | 2 | 4 | 4 | 2 | 1 | 1 | 1 | 0 | 2.70 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
4 | 10.81% |
|---|
| Considering new Interface | 37 |
5 | 13.51% |
|---|
| System Installed on time? | 37 |
32 | 86.49% |
|---|
| Average Collection size: |
| 65164 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| 1 | | 1 | 2 | 3 | 9 | 11 | 11 | 7 | 7 | 6.87 | 7 |
|---|
| ILS Functionality | 45 |
| | | 2 | 3 | 1 | 8 | 10 | 14 | 7 | 8 | 7.02 | 7 |
|---|
| Print Functionality | 45 |
| | 1 | | 2 | 2 | 5 | 5 | 14 | 16 | 9 | 7.58 | 8 |
|---|
| Electronic Functionality | 42 |
2 | 2 | 4 | 2 | 1 | 3 | 7 | 11 | 2 | 8 | 7 | 5.76 | 7 |
|---|
| Company Satisfaction | 43 |
| | 1 | 2 | 3 | | 4 | 5 | 13 | 15 | 9 | 7.40 | 8 |
|---|
| Support Satisfaction | 45 |
| | 2 | 1 | 2 | | 4 | 7 | 7 | 22 | 9 | 7.60 | 8 |
|---|
| Support Improvement | 45 |
1 | | 1 | 1 | 6 | 12 | 6 | 6 | 2 | 10 | 5 | 6.07 | 6 |
|---|
| Company Loyalty | 45 |
3 | 2 | 2 | 1 | 2 | 3 | 3 | 5 | 8 | 16 | 9 | 6.51 | 8 |
|---|
| Open Source Interest | 45 |
20 | 8 | 1 | 1 | 3 | 6 | 2 | 1 | | 3 | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 46 |
9 | 19.57% |
|---|
| Considering new Interface | 46 |
7 | 15.22% |
|---|
| System Installed on time? | 46 |
42 | 91.30% |
|---|
| Average Collection size: |
| 67977 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 39 |
| 1 | | 1 | 1 | 3 | 5 | 10 | 8 | 10 | 7 | 7.10 | 7 |
|---|
| ILS Functionality | 38 |
| 1 | | | 2 | 6 | 3 | 6 | 10 | 10 | 8 | 7.08 | 8 |
|---|
| Print Functionality | 39 |
| | | | 3 | 2 | 4 | 7 | 7 | 16 | 9 | 7.56 | 8 |
|---|
| Electronic Functionality | 36 |
1 | 1 | 1 | 1 | 2 | 4 | 7 | 6 | 8 | 5 | 8 | 6.31 | 7 |
|---|
| Company Satisfaction | 39 |
| | 2 | | 1 | 2 | | 10 | 10 | 14 | 9 | 7.54 | 8 |
|---|
| Support Satisfaction | 39 |
| 1 | | 1 | 2 | | 1 | 3 | 10 | 21 | 9 | 7.90 | 9 |
|---|
| Support Improvement | 39 |
1 | | | | 4 | 8 | 1 | 9 | 5 | 11 | 9 | 6.77 | 7 |
|---|
| Company Loyalty | 38 |
3 | | | | 2 | 1 | 2 | 5 | 9 | 16 | 9 | 7.26 | 8 |
|---|
| Open Source Interest | 39 |
15 | 5 | 5 | 5 | 3 | 1 | 3 | 1 | 1 | | 0 | 2.05 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 39 |
6 | 15.38% |
|---|
| Considering new Interface | 39 |
8 | 20.51% |
|---|
| System Installed on time? | 39 |
38 | 97.44% |
|---|
| Average Collection size: |
| 64333 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 6 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 8 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
| 1 | | | | 3 | 6 | 15 | 8 | 4 | 7 | 6.95 | 7 |
|---|
| ILS Functionality | 37 |
| | 1 | | 2 | 3 | 5 | 11 | 12 | 3 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 37 |
| | 3 | | | 1 | 7 | 3 | 15 | 8 | 8 | 7.19 | 8 |
|---|
| Support Satisfaction | 37 |
| | 2 | | | | | 7 | 10 | 18 | 9 | 7.97 | 8 |
|---|
| Support Improvement | 35 |
| | | | 2 | 13 | 2 | 4 | 7 | 7 | 5 | 6.63 | 7 |
|---|
| Company Loyalty | 37 |
2 | 1 | | | 2 | 2 | 1 | 7 | 8 | 14 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 36 |
19 | 2 | 4 | 2 | 4 | 1 | 3 | | | 1 | 0 | 1.78 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
5 | 13.51% |
|---|
| Considering new Interface | 37 |
3 | 8.11% |
|---|
| System Installed on time? | 37 |
35 | 94.59% |
|---|
| Average Collection size: |
| 65360 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 5 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
| | | | | | 1 | 4 | 10 | 5 | 8 | 7.95 | 8 |
|---|
| ILS Functionality | 20 |
| | | | | 1 | 2 | 7 | 6 | 4 | 7 | 7.50 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 20 |
| | | | | | | 2 | 13 | 5 | 8 | 8.15 | 8 |
|---|
| Support Satisfaction | 20 |
| | | | | | | 3 | 7 | 10 | 9 | 8.35 | 9 |
|---|
| Support Improvement | 20 |
| | | | | 6 | 3 | 5 | 2 | 4 | 5 | 6.75 | 7 |
|---|
| Company Loyalty | 20 |
| | | | | 1 | 1 | | 6 | 12 | 9 | 8.35 | 9 |
|---|
| Open Source Interest | 20 |
11 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | | | 0 | 1.65 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
1 | 5.00% |
|---|
| Considering new Interface | 20 |
0 | 0.00% |
|---|
| System Installed on time? | 20 |
19 | 95.00% |
|---|
| Average Collection size: |
| 34479 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | 1 | | | 1 | | 1 | 4 | 1 | 8 | 6.88 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| 1 | | | | 1 | | 1 | 4 | 1 | 8 | 6.75 | 8 |
|---|
| Support Satisfaction | 8 |
| 1 | | | | 1 | | | 5 | 1 | 8 | 6.88 | 8 |
|---|
| Support Improvement | 8 |
| 1 | | | | 2 | 1 | 1 | 2 | 1 | 5 | 6.13 | 7 |
|---|
| Company Loyalty | 8 |
| 1 | | 1 | | | | 1 | 3 | 2 | 8 | 6.63 | 8 |
|---|
| Open Source Interest | 8 |
2 | 2 | 2 | | | | 1 | | 1 | | 0 | 2.50 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
0 | 0.00% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 45095 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 4 Responses for EOS.Web in 2009 |
| 2008 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | | 1 | 1 | 2 | 3 | 9 | 8.00 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | 1 | | 1 | 1 | 1 | 1 | 2 | 9 | 6.71 | 7 |
|---|
| Open Source Interest | 7 |
1 | | 2 | 2 | | 1 | | | 1 | | 2 | 3.29 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
7 | 100.00% |
|---|
| 3 Responses for EOS.Web in 2007 |
2019 : gen: 6.24 company 6.57 loyalty 5.93 support 7.07
2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32
2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28
2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53
2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00
2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60
2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90
2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97
2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35
2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88
2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00
Comments (survey2018)
Support has been more time consuming since EOS became a part of Sirsi-Dynix. The EOS people have always been very helpful.
(Library type: Museum; collection size: small; ils satisfaction: 6)
We are mostly content with our ILS and the service from the vendor.
We are just looking to find some savings and since we already have a separate discovery service and more and more of our collection is electronic we think we can get away with a cheaper ILS with fewer features.
(Library type: Medical; collection size: small; ils satisfaction: 6)
It's a challenge for users to deal with a "new" vendor when the long-time vendor has been bought by another and is forced to integrate with new systems, such as customer support.
(Library type: Law; collection size: small; ils satisfaction: 8)
Product isn't intuitive and help desk not always quick or knowledgeable about the issues. They also put their help webpages behind a log-in (separate from the log-in for the ILS program), which is clunky.
(Library type: Law; collection size: small; ils satisfaction: 5)
No longer supports all diacritics. Copy and paste functions from outside the database are a problem.
(Library type: Special; collection size: small; ils satisfaction: 4)
We are fairly satisfied with our current ILS but to save money so that it can be reinvested in other resources and systems we are considering migrating to a cheaper system in the near future.
(Library type: Medical; collection size: small; ils satisfaction: 7)
ILS functionality in reports needs to be improved with this product.
(Library type: Military; collection size: medium; ils satisfaction: 8)
As a special library, we are extremely satisfied with EOS.Web. It meets all of our needs and we have had no issues with EOS.Web since we implemented it five years ago.
The customer support is amazing. All of our questions are answered quickly and thoroughly, and our feedback about updates is taken seriously.
We have had a wonderful experience EOS.Web and highly recommend this ILS to other small libraries.
(Library type: Military; collection size: small; ils satisfaction: 9)
I don't understand the question above. "Items" should be defined somewhat.
We are on 3rd Discovery platform. In the past, we tried EDS (Ebsco) and TDNet, but we were not satisfied with either.
(Library type: Medical; collection size: very small; ils satisfaction: 7)
We really appreciate the understanding of our institutional context, and the hands-on support we receive from the vendor
(Library type: Government Agency; collection size: medium; ils satisfaction: 9)