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Statistical Report for EOS.Web

2020 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13		1				1		4	6	1	8	7.00	8
ILS Functionality	13			1			2	1	4	5		8	6.62	7
Print Functionality	13						2	1	3	3	4	9	7.46	8
Electronic Functionality	13	1	1			1	3	1	3	3		5	5.46	6
Company Satisfaction	13			1				1	2	5	4	8	7.54	8
Support Satisfaction	13							2	2	4	5	9	7.92	8
Support Improvement	0											0	0.00
Company Loyalty	13			1				1	5	3	3	7	7.23	7
Open Source Interest	13	3	3			2	3	1		1		0	3.08	4

Category	Total	Yes	percent
Considering new ILS	13	2	15.38%
Considering new Interface	13	1	7.69%
System Installed on time?	13	0	0.00%

Average Collection size:		79640

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	9
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2019 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	30	1		1	3		5	2	5	11	2	8	6.30	7
ILS Functionality	30	1			2	1	3	4	8	7	4	7	6.57	7
Print Functionality	30				1	1	2	3	5	12	6	8	7.33	8
Electronic Functionality	29	2	1	1	1		3	5	8	7	1	7	5.93	7
Company Satisfaction	29	2		1			4	2	6	9	5	8	6.66	7
Support Satisfaction	30			2	2	2	1	1	2	9	11	9	7.13	8
Support Improvement	27	1	1		1	3	8	2	2	5	4	5	5.85	5
Company Loyalty	29	2	1	1	1	4	3	1	4	7	5	8	5.93	7
Open Source Interest	30	9	2	4	1	1	3	6	2		2	0	3.33	3

Category	Total	Yes	percent
Considering new ILS	30	13	43.33%
Considering new Interface	30	5	16.67%
System Installed on time?	30	27	90.00%

Average Collection size:		61545

Type	Count
Public	1
Academic	4
School	1
Consortium	0
Special	4

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	17
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

EOS.Web	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	31	6.97	5		0		0		0		0		0		1		0
ILSFunctionality	31	7.13	5		0		0		0		0		0		1		0
PrintFunctionality	30	7.07	5		0		0		0		0		0		1		0
ElectronicFunctionality	30	5.80	5		0		0		0		0		0		1		0
SatisfactionCustomerSupport	31	7.32	5		0		0		0		0		0		1		0
CompanyLoyalty	31	6.16	5		0		0		0		0		0		1		0

2018 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	31					2	4	6	5	9	5	8	6.97	7
ILS Functionality	31					2	4	4	5	10	6	8	7.13	8
Print Functionality	30	1				1	3	2	9	8	6	7	7.07	7
Electronic Functionality	30	1	1	1	2	3	1	7	9	2	3	7	5.80	6
Company Satisfaction	31			1		1	3	7	5	8	6	8	6.97	7
Support Satisfaction	31				1	4		4	4	6	12	9	7.32	8
Support Improvement	30	1			2	4	4	4	5	3	7	9	6.27	7
Company Loyalty	31		2	3	1	1	4	5	2	5	8	9	6.16	6
Open Source Interest	31	9	6	2	3	4	3	2	1		1	0	2.52	2

Category	Total	Yes	percent
Considering new ILS	31	4	12.90%
Considering new Interface	31	3	9.68%
System Installed on time?	31	28	90.32%

Average Collection size:		47363

Type	Count
Public	0
Academic	5
School	1
Consortium	0
Special	5

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	22
[3] 100,001-250,000	3
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2017 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	24							4	10	7	3	7	7.38	7
ILS Functionality	25							8	4	12	1	8	7.24	8
Print Functionality	25							4	2	14	5	8	7.80	8
Electronic Functionality	25			2			5	6	7	2	3	7	6.28	6
Company Satisfaction	25						1	2	4	8	10	9	7.96	8
Support Satisfaction	25						1	2	2	4	16	9	8.28	9
Support Improvement	25						5	5	7	3	5	7	6.92	7
Company Loyalty	24			1			3	2	4	4	10	9	7.46	8
Open Source Interest	24	11	2	1	2	2	2	1	2		1	0	2.38	1

Category	Total	Yes	percent
Considering new ILS	25	0	0.00%
Considering new Interface	25	6	24.00%
System Installed on time?	25	25	100.00%

Average Collection size:		115079

Type	Count
Public	0
Academic	4
School	0
Consortium	0
Special	3

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	13
[3] 100,001-250,000	3
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	32		1	2		1	1	4	7	12	4	8	6.84	8
ILS Functionality	32	1	1	1		1	3	3	9	8	5	7	6.63	7
Print Functionality	31	1				1	3	2	7	11	6	8	7.16	8
Electronic Functionality	30	2	2	1	2	1	2	5	5	6	4	8	5.77	7
Company Satisfaction	32			1	1	2	3	3	4	11	7	8	7.03	8
Support Satisfaction	32				1	1	4	2	4	6	14	9	7.53	8
Support Improvement	31			1		3	10	3	4	4	6	5	6.32	6
Company Loyalty	32	3		1	1		2	4	5	8	8	8	6.56	8
Open Source Interest	31	12	4	2	1	3	3	2	1	1	2	0	2.68	1

Category	Total	Yes	percent
Considering new ILS	32	6	18.75%
Considering new Interface	32	3	9.38%
System Installed on time?	32	27	84.38%

Average Collection size:		79775

Type	Count
Public	1
Academic	8
School	0
Consortium	0
Special	7

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	19
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2015 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	33				1	1	4	4	6	8	9	9	7.21	8
ILS Functionality	33			1		2	3	2	8	8	9	9	7.21	8
Print Functionality	33					1	2	3	8	7	12	9	7.64	8
Electronic Functionality	31	1	2	2	1	2	2	3	8	6	4	7	5.97	7
Company Satisfaction	33				1		2	6	3	12	9	8	7.48	8
Support Satisfaction	33						1	6	4	3	19	9	8.00	9
Support Improvement	31				1	1	8	3	4	5	9	9	6.90	7
Company Loyalty	33	1					4	5	4	5	14	9	7.39	8
Open Source Interest	33	10	5	3	2	4	4	2	1	1	1	0	2.70	2

Category	Total	Yes	percent
Considering new ILS	37	4	10.81%
Considering new Interface	37	5	13.51%
System Installed on time?	37	32	86.49%

Average Collection size:		65164

Type	Count
Public	0
Academic	9
School	0
Consortium	0
Special	5

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	22
[3] 100,001-250,000	1
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	45		1		1	2	3	9	11	11	7	7	6.87	7
ILS Functionality	45				2	3	1	8	10	14	7	8	7.02	7
Print Functionality	45			1		2	2	5	5	14	16	9	7.58	8
Electronic Functionality	42	2	2	4	2	1	3	7	11	2	8	7	5.76	7
Company Satisfaction	43			1	2	3		4	5	13	15	9	7.40	8
Support Satisfaction	45			2	1	2		4	7	7	22	9	7.60	8
Support Improvement	45	1		1	1	6	12	6	6	2	10	5	6.07	6
Company Loyalty	45	3	2	2	1	2	3	3	5	8	16	9	6.51	8
Open Source Interest	45	20	8	1	1	3	6	2	1		3	0	2.24	1

Category	Total	Yes	percent
Considering new ILS	46	9	19.57%
Considering new Interface	46	7	15.22%
System Installed on time?	46	42	91.30%

Average Collection size:		67977

Type	Count
Public	1
Academic	10
School	1
Consortium	0
Special	5

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	27
[3] 100,001-250,000	6
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	39		1		1	1	3	5	10	8	10	7	7.10	7
ILS Functionality	38		1			2	6	3	6	10	10	8	7.08	8
Print Functionality	39					3	2	4	7	7	16	9	7.56	8
Electronic Functionality	36	1	1	1	1	2	4	7	6	8	5	8	6.31	7
Company Satisfaction	39			2		1	2		10	10	14	9	7.54	8
Support Satisfaction	39		1		1	2		1	3	10	21	9	7.90	9
Support Improvement	39	1				4	8	1	9	5	11	9	6.77	7
Company Loyalty	38	3				2	1	2	5	9	16	9	7.26	8
Open Source Interest	39	15	5	5	5	3	1	3	1	1		0	2.05	1

Category	Total	Yes	percent
Considering new ILS	39	6	15.38%
Considering new Interface	39	8	20.51%
System Installed on time?	39	38	97.44%

Average Collection size:		64333

Type	Count
Public	0
Academic	6
School	1
Consortium	0
Special	8

Size Category	Count
[1] Under 10,000	9
[2] 10,001-100,000	20
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	37		1				3	6	15	8	4	7	6.95	7
ILS Functionality	37			1		2	3	5	11	12	3	8	6.89	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	37			3			1	7	3	15	8	8	7.19	8
Support Satisfaction	37			2					7	10	18	9	7.97	8
Support Improvement	35					2	13	2	4	7	7	5	6.63	7
Company Loyalty	37	2	1			2	2	1	7	8	14	9	7.14	8
Open Source Interest	36	19	2	4	2	4	1	3			1	0	1.78	0

Category	Total	Yes	percent
Considering new ILS	37	5	13.51%
Considering new Interface	37	3	8.11%
System Installed on time?	37	35	94.59%

Average Collection size:		65360

Type	Count
Public	1
Academic	5
School	2
Consortium	0
Special	5

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	19
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	20							1	4	10	5	8	7.95	8
ILS Functionality	20						1	2	7	6	4	7	7.50	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	20								2	13	5	8	8.15	8
Support Satisfaction	20								3	7	10	9	8.35	9
Support Improvement	20						6	3	5	2	4	5	6.75	7
Company Loyalty	20						1	1		6	12	9	8.35	9
Open Source Interest	20	11	2	1	1	2	1	1	1			0	1.65	0

Category	Total	Yes	percent
Considering new ILS	20	1	5.00%
Considering new Interface	20	0	0.00%
System Installed on time?	20	19	95.00%

Average Collection size:		34479

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	12
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8			1			1		1	4	1	8	6.88	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8		1				1		1	4	1	8	6.75	8
Support Satisfaction	8		1				1			5	1	8	6.88	8
Support Improvement	8		1				2	1	1	2	1	5	6.13	7
Company Loyalty	8		1		1				1	3	2	8	6.63	8
Open Source Interest	8	2	2	2				1		1		0	2.50	2

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	0	0.00%
System Installed on time?	8	7	87.50%

Average Collection size:		45095

Type	Count
Public	0
Academic	1
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

4 Responses for EOS.Web in 2009

2008 Survey Results
Product: EOS.Web		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7							1	2	2	2	7	7.71	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	7							1	2	2	2	7	7.71	8
Support Satisfaction	7							1	1	2	3	9	8.00	8
Support Improvement	0	not applicable
Company Loyalty	7				1		1	1	1	1	2	9	6.71	7
Open Source Interest	7	1		2	2		1			1		2	3.29	3

Category	Total	Yes	percent
Considering new ILS	7	0	0.00%
Considering new Interface	7	0	0.00%
System Installed on time?	7	7	100.00%

3 Responses for EOS.Web in 2007

2020 : gen: 7.00 company 7.54 loyalty 7.23 support 7.92

2019 : gen: 6.30 company 6.66 loyalty 5.93 support 7.13

2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32

2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28

2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53

2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00

2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60

2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90

2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97

2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35

2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88

2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00

Comments (survey2018)

Support has been more time consuming since EOS became a part of Sirsi-Dynix. The EOS people have always been very helpful. (Library type: Museum; collection size: small; ils satisfaction: 6)

We are mostly content with our ILS and the service from the vendor. We are just looking to find some savings and since we already have a separate discovery service and more and more of our collection is electronic we think we can get away with a cheaper ILS with fewer features. (Library type: Medical; collection size: small; ils satisfaction: 6)

It's a challenge for users to deal with a "new" vendor when the long-time vendor has been bought by another and is forced to integrate with new systems, such as customer support. (Library type: Law; collection size: small; ils satisfaction: 8)

Product isn't intuitive and help desk not always quick or knowledgeable about the issues. They also put their help webpages behind a log-in (separate from the log-in for the ILS program), which is clunky. (Library type: Law; collection size: small; ils satisfaction: 5)

No longer supports all diacritics. Copy and paste functions from outside the database are a problem. (Library type: Special; collection size: small; ils satisfaction: 4)

We are fairly satisfied with our current ILS but to save money so that it can be reinvested in other resources and systems we are considering migrating to a cheaper system in the near future. (Library type: Medical; collection size: small; ils satisfaction: 7)

ILS functionality in reports needs to be improved with this product. (Library type: Military; collection size: medium; ils satisfaction: 8)

As a special library, we are extremely satisfied with EOS.Web. It meets all of our needs and we have had no issues with EOS.Web since we implemented it five years ago. The customer support is amazing. All of our questions are answered quickly and thoroughly, and our feedback about updates is taken seriously. We have had a wonderful experience EOS.Web and highly recommend this ILS to other small libraries. (Library type: Military; collection size: small; ils satisfaction: 9)

I don't understand the question above. "Items" should be defined somewhat. We are on 3rd Discovery platform. In the past, we tried EDS (Ebsco) and TDNet, but we were not satisfied with either. (Library type: Medical; collection size: very small; ils satisfaction: 7)

We really appreciate the understanding of our institutional context, and the hands-on support we receive from the vendor (Library type: Government Agency; collection size: medium; ils satisfaction: 9)

ILS

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