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Statistical Report for EOS.Web


2019 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 3 2 2 55.335
ILS Functionality9 2 1 1 1 1 2 1 35.896
Print Functionality9 1 2 1 3 2 87.118
Electronic Functionality9 1 1 1 1 1 1 2 1 74.335
Company Satisfaction9 1 1 1 1 2 2 1 75.787
Support Satisfaction9 1 1 1 2 4 97.118
Support Improvement8 1 1 1 1 2 2 87.008
Company Loyalty9 1 1 1 1 1 1 3 84.675
Open Source Interest9 1 2 3 1 2 54.785

CategoryTotalYespercent
Considering new ILS9 555.56%
Considering new Interface9 222.22%
System Installed on time?9 777.78%

Average Collection size: 64960

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

EOS.WeballAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS316.97 50000010
ILSFunctionality317.13 50000010
PrintFunctionality307.07 50000010
ElectronicFunctionality305.80 50000010
SatisfactionCustomerSupport317.32 50000010
CompanyLoyalty316.16 50000010



2018 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 2 4 6 5 9 5 86.977
ILS Functionality31 2 4 4 5 10 6 87.138
Print Functionality30 1 1 3 2 9 8 6 77.077
Electronic Functionality30 1 1 1 2 3 1 7 9 2 3 75.806
Company Satisfaction31 1 1 3 7 5 8 6 86.977
Support Satisfaction31 1 4 4 4 6 12 97.328
Support Improvement30 1 2 4 4 4 5 3 7 96.277
Company Loyalty31 2 3 1 1 4 5 2 5 8 96.166
Open Source Interest31 9 6 2 3 4 3 2 1 1 02.522

CategoryTotalYespercent
Considering new ILS31 412.90%
Considering new Interface31 39.68%
System Installed on time?31 2890.32%

Average Collection size: 47363

TypeCount
Public0
Academic5
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00022
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 4 10 7 3 77.387
ILS Functionality25 8 4 12 1 87.248
Print Functionality25 4 2 14 5 87.808
Electronic Functionality25 2 5 6 7 2 3 76.286
Company Satisfaction25 1 2 4 8 10 97.968
Support Satisfaction25 1 2 2 4 16 98.289
Support Improvement25 5 5 7 3 5 76.927
Company Loyalty24 1 3 2 4 4 10 97.468
Open Source Interest24 11 2 1 2 2 2 1 2 1 02.381

CategoryTotalYespercent
Considering new ILS25 00.00%
Considering new Interface25 624.00%
System Installed on time?25 25100.00%

Average Collection size: 115079

TypeCount
Public0
Academic4
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00013
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 2 1 1 4 7 12 4 86.848
ILS Functionality32 1 1 1 1 3 3 9 8 5 76.637
Print Functionality31 1 1 3 2 7 11 6 87.168
Electronic Functionality30 2 2 1 2 1 2 5 5 6 4 85.777
Company Satisfaction32 1 1 2 3 3 4 11 7 87.038
Support Satisfaction32 1 1 4 2 4 6 14 97.538
Support Improvement31 1 3 10 3 4 4 6 56.326
Company Loyalty32 3 1 1 2 4 5 8 8 86.568
Open Source Interest31 12 4 2 1 3 3 2 1 1 2 02.681

CategoryTotalYespercent
Considering new ILS32 618.75%
Considering new Interface32 39.38%
System Installed on time?32 2784.38%

Average Collection size: 79775

TypeCount
Public1
Academic8
School0
Consortium0
Special7

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00019
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 4 4 6 8 9 97.218
ILS Functionality33 1 2 3 2 8 8 9 97.218
Print Functionality33 1 2 3 8 7 12 97.648
Electronic Functionality31 1 2 2 1 2 2 3 8 6 4 75.977
Company Satisfaction33 1 2 6 3 12 9 87.488
Support Satisfaction33 1 6 4 3 19 98.009
Support Improvement31 1 1 8 3 4 5 9 96.907
Company Loyalty33 1 4 5 4 5 14 97.398
Open Source Interest33 10 5 3 2 4 4 2 1 1 1 02.702

CategoryTotalYespercent
Considering new ILS37 410.81%
Considering new Interface37 513.51%
System Installed on time?37 3286.49%

Average Collection size: 65164

TypeCount
Public0
Academic9
School0
Consortium0
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00022
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 3 9 11 11 7 76.877
ILS Functionality45 2 3 1 8 10 14 7 87.027
Print Functionality45 1 2 2 5 5 14 16 97.588
Electronic Functionality42 2 2 4 2 1 3 7 11 2 8 75.767
Company Satisfaction43 1 2 3 4 5 13 15 97.408
Support Satisfaction45 2 1 2 4 7 7 22 97.608
Support Improvement45 1 1 1 6 12 6 6 2 10 56.076
Company Loyalty45 3 2 2 1 2 3 3 5 8 16 96.518
Open Source Interest45 20 8 1 1 3 6 2 1 3 02.241

CategoryTotalYespercent
Considering new ILS46 919.57%
Considering new Interface46 715.22%
System Installed on time?46 4291.30%

Average Collection size: 67977

TypeCount
Public1
Academic10
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00027
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 3 5 10 8 10 77.107
ILS Functionality38 1 2 6 3 6 10 10 87.088
Print Functionality39 3 2 4 7 7 16 97.568
Electronic Functionality36 1 1 1 1 2 4 7 6 8 5 86.317
Company Satisfaction39 2 1 2 10 10 14 97.548
Support Satisfaction39 1 1 2 1 3 10 21 97.909
Support Improvement39 1 4 8 1 9 5 11 96.777
Company Loyalty38 3 2 1 2 5 9 16 97.268
Open Source Interest39 15 5 5 5 3 1 3 1 1 02.051

CategoryTotalYespercent
Considering new ILS39 615.38%
Considering new Interface39 820.51%
System Installed on time?39 3897.44%

Average Collection size: 64333

TypeCount
Public0
Academic6
School1
Consortium0
Special8

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00020
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 3 6 15 8 4 76.957
ILS Functionality37 1 2 3 5 11 12 3 86.897
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 3 1 7 3 15 8 87.198
Support Satisfaction37 2 7 10 18 97.978
Support Improvement35 2 13 2 4 7 7 56.637
Company Loyalty37 2 1 2 2 1 7 8 14 97.148
Open Source Interest36 19 2 4 2 4 1 3 1 01.780

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 38.11%
System Installed on time?37 3594.59%

Average Collection size: 65360

TypeCount
Public1
Academic5
School2
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00019
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 4 10 5 87.958
ILS Functionality20 1 2 7 6 4 77.508
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction20 2 13 5 88.158
Support Satisfaction20 3 7 10 98.359
Support Improvement20 6 3 5 2 4 56.757
Company Loyalty20 1 1 6 12 98.359
Open Source Interest20 11 2 1 1 2 1 1 1 01.650

CategoryTotalYespercent
Considering new ILS20 15.00%
Considering new Interface20 00.00%
System Installed on time?20 1995.00%

Average Collection size: 34479

TypeCount
Public0
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 1 4 1 86.888
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 1 1 4 1 86.758
Support Satisfaction8 1 1 5 1 86.888
Support Improvement8 1 2 1 1 2 1 56.137
Company Loyalty8 1 1 1 3 2 86.638
Open Source Interest8 2 2 2 1 1 02.502

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 787.50%

Average Collection size: 45095

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for EOS.Web in 2009


2008 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 2 2 77.718
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 2 2 77.718
Support Satisfaction7 1 1 2 3 98.008
Support Improvement0 not applicable
Company Loyalty7 1 1 1 1 1 2 96.717
Open Source Interest7 1 2 2 1 1 23.293

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 7100.00%




3 Responses for EOS.Web in 2007

2019 : gen: 5.33 company 5.78 loyalty 4.67 support 7.11

2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32

2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28

2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53

2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00

2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60

2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90

2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97

2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35

2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88

2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00

Comments (survey2018)

Support has been more time consuming since EOS became a part of Sirsi-Dynix. The EOS people have always been very helpful. (Library type: Museum; collection size: small; ils satisfaction: 6)

We are mostly content with our ILS and the service from the vendor. We are just looking to find some savings and since we already have a separate discovery service and more and more of our collection is electronic we think we can get away with a cheaper ILS with fewer features. (Library type: Medical; collection size: small; ils satisfaction: 6)

It's a challenge for users to deal with a "new" vendor when the long-time vendor has been bought by another and is forced to integrate with new systems, such as customer support. (Library type: Law; collection size: small; ils satisfaction: 8)

Product isn't intuitive and help desk not always quick or knowledgeable about the issues. They also put their help webpages behind a log-in (separate from the log-in for the ILS program), which is clunky. (Library type: Law; collection size: small; ils satisfaction: 5)

No longer supports all diacritics. Copy and paste functions from outside the database are a problem. (Library type: Special; collection size: small; ils satisfaction: 4)

We are fairly satisfied with our current ILS but to save money so that it can be reinvested in other resources and systems we are considering migrating to a cheaper system in the near future. (Library type: Medical; collection size: small; ils satisfaction: 7)

ILS functionality in reports needs to be improved with this product. (Library type: Military; collection size: medium; ils satisfaction: 8)

As a special library, we are extremely satisfied with EOS.Web. It meets all of our needs and we have had no issues with EOS.Web since we implemented it five years ago. The customer support is amazing. All of our questions are answered quickly and thoroughly, and our feedback about updates is taken seriously. We have had a wonderful experience EOS.Web and highly recommend this ILS to other small libraries. (Library type: Military; collection size: small; ils satisfaction: 9)

I don't understand the question above. "Items" should be defined somewhat. We are on 3rd Discovery platform. In the past, we tried EDS (Ebsco) and TDNet, but we were not satisfied with either. (Library type: Medical; collection size: very small; ils satisfaction: 7)

We really appreciate the understanding of our institutional context, and the hands-on support we receive from the vendor (Library type: Government Agency; collection size: medium; ils satisfaction: 9)

ILS