Statistical Report for Carl.X
2020 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 13 |
| | | 1 | | 1 | 2 | 5 | 2 | 2 | 7 | 6.85 | 7 |
ILS Functionality | 12 |
| | | | 1 | 1 | 2 | 5 | 3 | | 7 | 6.67 | 7 |
Print Functionality | 13 |
| | | | | 3 | | 5 | 5 | | 7 | 6.92 | 7 |
Electronic Functionality | 12 |
| | | | | 3 | 1 | 6 | 1 | 1 | 7 | 6.67 | 7 |
Company Satisfaction | 13 |
| | | | | 2 | 2 | 2 | 3 | 4 | 9 | 7.38 | 8 |
Support Satisfaction | 13 |
| | | | | 1 | 2 | 2 | 3 | 5 | 9 | 7.69 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 12 |
| | 1 | | 1 | | 1 | 1 | 3 | 5 | 9 | 7.33 | 8 |
Open Source Interest | 11 |
2 | 2 | 2 | 1 | | | 2 | | 1 | | 0 | 3.55 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 13 |
2 | 15.38% |
Considering new Interface | 13 |
0 | 0.00% |
System Installed on time? | 13 |
0 | 0.00% |
Average Collection size: |
| 441955 |
Type | Count |
Public | 4 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 7 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2019 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 14 |
| | 1 | | | 2 | | 5 | 3 | 3 | 7 | 7.00 | 7 |
ILS Functionality | 14 |
| | | 1 | | 1 | 2 | 5 | 4 | 1 | 7 | 6.86 | 7 |
Print Functionality | 13 |
| | | | | | 1 | 3 | 5 | 4 | 8 | 7.92 | 8 |
Electronic Functionality | 12 |
| | | 1 | 1 | 1 | 3 | 4 | 1 | 1 | 7 | 6.25 | 7 |
Company Satisfaction | 13 |
| | 1 | | | | | 3 | 7 | 2 | 8 | 7.46 | 8 |
Support Satisfaction | 13 |
| | 1 | | | | 1 | 3 | 6 | 2 | 8 | 7.31 | 8 |
Support Improvement | 13 |
| | | 1 | | 2 | 2 | 2 | 4 | 2 | 8 | 6.85 | 7 |
Company Loyalty | 14 |
| | | | 1 | 1 | 2 | | 6 | 4 | 8 | 7.50 | 8 |
Open Source Interest | 13 |
4 | 1 | 4 | | | | | 1 | 2 | 1 | 0 | 3.15 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 14 |
1 | 7.14% |
Considering new Interface | 14 |
3 | 21.43% |
System Installed on time? | 14 |
12 | 85.71% |
Average Collection size: |
| 1063885 |
Type | Count |
Public | 13 |
Academic | 0 |
School | 0 |
Consortium | 1 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 6 |
[5] 1,000,001-10,000,000 | 5 |
[6] over 10,000,001 | 0 |
Statistics according to type and size categories
The following table presents the 2018 results according to the type and size of the library.
Carl.X | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 16 | 6.31 |
0 | | 0 | | 0 | | 3 | | 5 | | 4 | | 1 | | 2 | |
ILSFunctionality | 16 | 6.31 |
0 | | 0 | | 0 | | 3 | | 5 | | 4 | | 1 | | 2 | |
PrintFunctionality | 16 | 6.63 |
0 | | 0 | | 0 | | 3 | | 5 | | 4 | | 1 | | 2 | |
ElectronicFunctionality | 15 | 5.47 |
0 | | 0 | | 0 | | 3 | | 5 | | 3 | | 1 | | 2 | |
SatisfactionCustomerSupport | 16 | 5.81 |
0 | | 0 | | 0 | | 3 | | 5 | | 4 | | 1 | | 2 | |
CompanyLoyalty | 16 | 6.94 |
0 | | 0 | | 0 | | 3 | | 5 | | 4 | | 1 | | 2 | |
2018 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 16 |
| | 1 | | 1 | 2 | 6 | 1 | 3 | 2 | 6 | 6.31 | 6 |
ILS Functionality | 16 |
| | 1 | | 3 | | 3 | 4 | 4 | 1 | 7 | 6.31 | 7 |
Print Functionality | 16 |
1 | | 1 | | | | 4 | 4 | 2 | 4 | 6 | 6.63 | 7 |
Electronic Functionality | 15 |
| | 3 | | 1 | 2 | 4 | 3 | 1 | 1 | 6 | 5.47 | 6 |
Company Satisfaction | 16 |
| | 1 | | 1 | 3 | 4 | | 4 | 3 | 6 | 6.50 | 6 |
Support Satisfaction | 16 |
| | 2 | 1 | 1 | 2 | 3 | 4 | 1 | 2 | 7 | 5.81 | 6 |
Support Improvement | 15 |
1 | | 1 | | 2 | 6 | 2 | | 2 | 1 | 5 | 5.13 | 5 |
Company Loyalty | 16 |
| | 1 | | 1 | 3 | 1 | 1 | 4 | 5 | 9 | 6.94 | 8 |
Open Source Interest | 16 |
8 | 2 | | 2 | 1 | | | 1 | 1 | 1 | 0 | 2.25 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 16 |
1 | 6.25% |
Considering new Interface | 16 |
2 | 12.50% |
System Installed on time? | 16 |
11 | 68.75% |
Average Collection size: |
| 1386978 |
Type | Count |
Public | 13 |
Academic | 0 |
School | 1 |
Consortium | 2 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 5 |
[5] 1,000,001-10,000,000 | 6 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 11 |
| | | | 2 | 1 | | 4 | 3 | 1 | 7 | 6.73 | 7 |
ILS Functionality | 11 |
| | | | 1 | 1 | 1 | 4 | 3 | 1 | 7 | 6.91 | 7 |
Print Functionality | 11 |
| | | | | 2 | | 2 | 6 | 1 | 8 | 7.36 | 8 |
Electronic Functionality | 10 |
| | | 1 | | 1 | 3 | 3 | 2 | | 6 | 6.30 | 7 |
Company Satisfaction | 11 |
| | 1 | | 1 | | 1 | 2 | 4 | 2 | 8 | 6.91 | 8 |
Support Satisfaction | 10 |
| | | 3 | | | 1 | 3 | 2 | 1 | 3 | 6.10 | 7 |
Support Improvement | 8 |
1 | | 1 | | 2 | | 1 | 1 | 1 | 1 | 4 | 5.00 | 6 |
Company Loyalty | 10 |
| | 2 | | 1 | | | 1 | 3 | 3 | 8 | 6.60 | 8 |
Open Source Interest | 11 |
5 | 1 | 3 | | | 1 | | | 1 | | 0 | 1.82 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 12 |
1 | 8.33% |
Considering new Interface | 12 |
1 | 8.33% |
System Installed on time? | 12 |
9 | 75.00% |
Average Collection size: |
| 1229446 |
Type | Count |
Public | 11 |
Academic | 0 |
School | 0 |
Consortium | 1 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 4 |
[5] 1,000,001-10,000,000 | 5 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | | | 1 | | | 5 | 1 | 2 | 7 | 7.22 | 7 |
ILS Functionality | 9 |
| | | | 1 | | 3 | 4 | 1 | | 7 | 6.44 | 7 |
Print Functionality | 8 |
| | | | | 2 | | 3 | 3 | | 7 | 6.88 | 7 |
Electronic Functionality | 8 |
| | | 1 | | 2 | 1 | 4 | | | 7 | 5.88 | 7 |
Company Satisfaction | 8 |
| | | | | 1 | 2 | 3 | | 2 | 7 | 7.00 | 7 |
Support Satisfaction | 8 |
| | | | 1 | 1 | 1 | 2 | 2 | 1 | 7 | 6.75 | 7 |
Support Improvement | 8 |
| | | | | 2 | 1 | 2 | 1 | 2 | 5 | 7.00 | 7 |
Company Loyalty | 8 |
| | | | | 1 | 1 | 2 | | 4 | 9 | 7.63 | 9 |
Open Source Interest | 8 |
6 | 2 | | | | | | | | | 0 | 0.25 | 0 |
Category | Total | Yes | percent |
Considering new ILS | 10 |
1 | 10.00% |
Considering new Interface | 10 |
1 | 10.00% |
System Installed on time? | 10 |
8 | 80.00% |
Average Collection size: |
| 1102392 |
Type | Count |
Public | 9 |
Academic | 0 |
School | 0 |
Consortium | 1 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 5 |
[6] over 10,000,001 | 0 |
2015 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| 1 | | | 2 | 2 | | 1 | 3 | | 8 | 5.56 | 5 |
ILS Functionality | 9 |
| | 1 | | | 3 | 1 | 3 | 1 | | 5 | 5.78 | 6 |
Print Functionality | 9 |
| | 1 | | | 1 | 3 | 1 | 2 | 1 | 6 | 6.33 | 6 |
Electronic Functionality | 9 |
| 1 | | 1 | 3 | | 1 | 3 | | | 4 | 4.78 | 4 |
Company Satisfaction | 9 |
1 | | | 1 | 1 | 1 | | 1 | 4 | | 8 | 5.67 | 7 |
Support Satisfaction | 9 |
1 | | | 1 | | 2 | | 1 | 4 | | 8 | 5.78 | 7 |
Support Improvement | 9 |
| 1 | | | 1 | 2 | 1 | 2 | 2 | | 5 | 5.67 | 6 |
Company Loyalty | 9 |
2 | | | | 2 | 2 | | | 1 | 2 | 0 | 4.89 | 5 |
Open Source Interest | 9 |
6 | 1 | 2 | | | | | | | | 0 | 0.56 | 0 |
Category | Total | Yes | percent |
Considering new ILS | 10 |
7 | 70.00% |
Considering new Interface | 10 |
4 | 40.00% |
System Installed on time? | 10 |
6 | 60.00% |
Average Collection size: |
| 1424795 |
Type | Count |
Public | 6 |
Academic | 1 |
School | 0 |
Consortium | 1 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 4 |
[6] over 10,000,001 | 0 |
2014 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 6 |
| | | | 1 | | 1 | 2 | 2 | | 7 | 6.67 | 7 |
ILS Functionality | 6 |
| | | | | 2 | 1 | 2 | 1 | | 5 | 6.33 | 7 |
Print Functionality | 6 |
| | | | 2 | | | 2 | 1 | 1 | 4 | 6.50 | 7 |
Electronic Functionality | 6 |
| | | | 1 | 2 | | 2 | 1 | | 5 | 6.00 | 7 |
Company Satisfaction | 6 |
| | | | | 2 | | 2 | 1 | 1 | 5 | 6.83 | 7 |
Support Satisfaction | 5 |
| | | | 1 | | | | 4 | | 8 | 7.20 | 8 |
Support Improvement | 5 |
| | | | | 2 | | 1 | 1 | 1 | 5 | 6.80 | 7 |
Company Loyalty | 6 |
| | 1 | | | | | 2 | 1 | 2 | 7 | 7.00 | 8 |
Open Source Interest | 6 |
3 | | | | | 1 | | 2 | | | 0 | 3.17 | 5 |
Category | Total | Yes | percent |
Considering new ILS | 6 |
3 | 50.00% |
Considering new Interface | 6 |
0 | 0.00% |
System Installed on time? | 6 |
5 | 83.33% |
Average Collection size: |
| 2391334 |
Type | Count |
Public | 5 |
Academic | 0 |
School | 0 |
Consortium | 1 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 4 |
[6] over 10,000,001 | 0 |
2013 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | | 1 | | 1 | 1 | 3 | 1 | 8 | 7.14 | 8 |
ILS Functionality | 7 |
| | | | | 1 | 1 | 2 | 2 | 1 | 7 | 7.14 | 7 |
Print Functionality | 6 |
| | | | | 1 | | | 4 | 1 | 8 | 7.67 | 8 |
Electronic Functionality | 7 |
| | | | 2 | | 2 | | 2 | 1 | 4 | 6.43 | 6 |
Company Satisfaction | 7 |
| | | | 1 | 1 | | 1 | 3 | 1 | 8 | 7.00 | 8 |
Support Satisfaction | 7 |
| | | | | 2 | 1 | 1 | 1 | 2 | 5 | 7.00 | 7 |
Support Improvement | 7 |
| | | | 2 | 2 | 1 | | 1 | 1 | 4 | 5.86 | 5 |
Company Loyalty | 7 |
| | | | | 2 | | | 3 | 2 | 8 | 7.43 | 8 |
Open Source Interest | 7 |
2 | 1 | 3 | | | 1 | | | | | 2 | 1.71 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 7 |
2 | 28.57% |
Considering new Interface | 7 |
0 | 0.00% |
System Installed on time? | 7 |
6 | 85.71% |
Average Collection size: |
| 1775618 |
Type | Count |
Public | 7 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 0 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 3 |
[6] over 10,000,001 | 0 |
2012 Survey Results |
Product: Carl.X |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 8 |
| | | | 3 | | 1 | 2 | 2 | | 4 | 6.00 | 7 |
ILS Functionality | 8 |
| | | | | 2 | 3 | 2 | 1 | | 6 | 6.25 | 6 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 8 |
| | | | 2 | 2 | | 2 | 1 | 1 | 4 | 6.13 | 7 |
Support Satisfaction | 8 |
| | | | 2 | 1 | 1 | 2 | 2 | | 4 | 6.13 | 7 |
Support Improvement | 8 |
| | | | | 4 | | 4 | | | 5 | 6.00 | 7 |
Company Loyalty | 8 |
| | 1 | 2 | | 1 | | 2 | 1 | 1 | 3 | 5.50 | 7 |
Open Source Interest | 8 |
2 | 1 | 1 | 2 | | | 1 | | | 1 | 0 | 3.00 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 8 |
1 | 12.50% |
Considering new Interface | 8 |
2 | 25.00% |
System Installed on time? | 8 |
7 | 87.50% |
Average Collection size: |
| 2662290 |
Type | Count |
Public | 8 |
Academic | 0 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 4 |
[6] over 10,000,001 | 0 |
5 Responses for Carl.X in 2011 |
2 Responses for Carl.X in 2010 |
1 Responses for Carl.X in 2009 |
3 Responses for Carl.X in 2008 |
2 Responses for Carl.X in 2007 |
2020 : gen: 6.85 company 7.38 loyalty 7.33 support 7.69
2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31
2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81
2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10
2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75
2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78
2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20
2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00
2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13
Comments (survey2018)
This year our libraries have further benefited from the ILS APIs and ad hoc queries which allow us to build custom utilities for our peculiar problems.
We appreciate that our ILS vendor is not controlled by the whims of private equity. This business continues to place effort into customer relationships and their reputation.
(Library type: Public; collection size: very large; ils satisfaction: 5)
We have found that as TLC's Carl customer base has grown, their staff has not adapted well to the influx of new clients. There seems to be regular staff turnover and no action from management to deal with repeated issues we've experienced with lackadaisical and flippant customer support.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
We have been on our current ILS for just about one year, and we are *completely* satisfied with our migration decision.
(Library type: Public; collection size: large; ils satisfaction: 9)
[..]
(Library type: Public; collection size: very small; ils satisfaction: 2)
Our library's circulation staff would prefer we continue to use SIRSI rather than Carl.
(Library type: Public; collection size: medium; ils satisfaction: 4)
We migrated to CARL.X in June 2018, so are still learning about the company and the products. The support during migration was excellent
We use the CARL.Connect Discovery product.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)