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Statistical Report for Carl.X

2019 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1			2		5	3	3	7	7.00	7
ILS Functionality	14				1		1	2	5	4	1	7	6.86	7
Print Functionality	13							1	3	5	4	8	7.92	8
Electronic Functionality	12				1	1	1	3	4	1	1	7	6.25	7
Company Satisfaction	13			1					3	7	2	8	7.46	8
Support Satisfaction	13			1				1	3	6	2	8	7.31	8
Support Improvement	13				1		2	2	2	4	2	8	6.85	7
Company Loyalty	14					1	1	2		6	4	8	7.50	8
Open Source Interest	13	4	1	4					1	2	1	0	3.15	2

Category	Total	Yes	percent
Considering new ILS	14	1	7.14%
Considering new Interface	14	3	21.43%
System Installed on time?	14	12	85.71%

Average Collection size:		1063885

Type	Count
Public	13
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

Carl.X	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	16	6.31	0		0		0		3		5		4		1		2
ILSFunctionality	16	6.31	0		0		0		3		5		4		1		2
PrintFunctionality	16	6.63	0		0		0		3		5		4		1		2
ElectronicFunctionality	15	5.47	0		0		0		3		5		3		1		2
SatisfactionCustomerSupport	16	5.81	0		0		0		3		5		4		1		2
CompanyLoyalty	16	6.94	0		0		0		3		5		4		1		2

2018 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16			1		1	2	6	1	3	2	6	6.31	6
ILS Functionality	16			1		3		3	4	4	1	7	6.31	7
Print Functionality	16	1		1				4	4	2	4	6	6.63	7
Electronic Functionality	15			3		1	2	4	3	1	1	6	5.47	6
Company Satisfaction	16			1		1	3	4		4	3	6	6.50	6
Support Satisfaction	16			2	1	1	2	3	4	1	2	7	5.81	6
Support Improvement	15	1		1		2	6	2		2	1	5	5.13	5
Company Loyalty	16			1		1	3	1	1	4	5	9	6.94	8
Open Source Interest	16	8	2		2	1			1	1	1	0	2.25	1

Category	Total	Yes	percent
Considering new ILS	16	1	6.25%
Considering new Interface	16	2	12.50%
System Installed on time?	16	11	68.75%

Average Collection size:		1386978

Type	Count
Public	13
Academic	0
School	1
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2017 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11					2	1		4	3	1	7	6.73	7
ILS Functionality	11					1	1	1	4	3	1	7	6.91	7
Print Functionality	11						2		2	6	1	8	7.36	8
Electronic Functionality	10				1		1	3	3	2		6	6.30	7
Company Satisfaction	11			1		1		1	2	4	2	8	6.91	8
Support Satisfaction	10				3			1	3	2	1	3	6.10	7
Support Improvement	8	1		1		2		1	1	1	1	4	5.00	6
Company Loyalty	10			2		1			1	3	3	8	6.60	8
Open Source Interest	11	5	1	3			1			1		0	1.82	1

Category	Total	Yes	percent
Considering new ILS	12	1	8.33%
Considering new Interface	12	1	8.33%
System Installed on time?	12	9	75.00%

Average Collection size:		1229446

Type	Count
Public	11
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2016 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					1			5	1	2	7	7.22	7
ILS Functionality	9					1		3	4	1		7	6.44	7
Print Functionality	8						2		3	3		7	6.88	7
Electronic Functionality	8				1		2	1	4			7	5.88	7
Company Satisfaction	8						1	2	3		2	7	7.00	7
Support Satisfaction	8					1	1	1	2	2	1	7	6.75	7
Support Improvement	8						2	1	2	1	2	5	7.00	7
Company Loyalty	8						1	1	2		4	9	7.63	9
Open Source Interest	8	6	2									0	0.25	0

Category	Total	Yes	percent
Considering new ILS	10	1	10.00%
Considering new Interface	10	1	10.00%
System Installed on time?	10	8	80.00%

Average Collection size:		1102392

Type	Count
Public	9
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2015 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1			2	2		1	3		8	5.56	5
ILS Functionality	9			1			3	1	3	1		5	5.78	6
Print Functionality	9			1			1	3	1	2	1	6	6.33	6
Electronic Functionality	9		1		1	3		1	3			4	4.78	4
Company Satisfaction	9	1			1	1	1		1	4		8	5.67	7
Support Satisfaction	9	1			1		2		1	4		8	5.78	7
Support Improvement	9		1			1	2	1	2	2		5	5.67	6
Company Loyalty	9	2				2	2			1	2	0	4.89	5
Open Source Interest	9	6	1	2								0	0.56	0

Category	Total	Yes	percent
Considering new ILS	10	7	70.00%
Considering new Interface	10	4	40.00%
System Installed on time?	10	6	60.00%

Average Collection size:		1424795

Type	Count
Public	6
Academic	1
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2014 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1		1	2	2		7	6.67	7
ILS Functionality	6						2	1	2	1		5	6.33	7
Print Functionality	6					2			2	1	1	4	6.50	7
Electronic Functionality	6					1	2		2	1		5	6.00	7
Company Satisfaction	6						2		2	1	1	5	6.83	7
Support Satisfaction	5					1				4		8	7.20	8
Support Improvement	5						2		1	1	1	5	6.80	7
Company Loyalty	6			1					2	1	2	7	7.00	8
Open Source Interest	6	3					1		2			0	3.17	5

Category	Total	Yes	percent
Considering new ILS	6	3	50.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	5	83.33%

Average Collection size:		2391334

Type	Count
Public	5
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2013 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1		1	1	3	1	8	7.14	8
ILS Functionality	7						1	1	2	2	1	7	7.14	7
Print Functionality	6						1			4	1	8	7.67	8
Electronic Functionality	7					2		2		2	1	4	6.43	6
Company Satisfaction	7					1	1		1	3	1	8	7.00	8
Support Satisfaction	7						2	1	1	1	2	5	7.00	7
Support Improvement	7					2	2	1		1	1	4	5.86	5
Company Loyalty	7						2			3	2	8	7.43	8
Open Source Interest	7	2	1	3			1					2	1.71	2

Category	Total	Yes	percent
Considering new ILS	7	2	28.57%
Considering new Interface	7	0	0.00%
System Installed on time?	7	6	85.71%

Average Collection size:		1775618

Type	Count
Public	7
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	2
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2012 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8					3		1	2	2		4	6.00	7
ILS Functionality	8						2	3	2	1		6	6.25	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8					2	2		2	1	1	4	6.13	7
Support Satisfaction	8					2	1	1	2	2		4	6.13	7
Support Improvement	8						4		4			5	6.00	7
Company Loyalty	8			1	2		1		2	1	1	3	5.50	7
Open Source Interest	8	2	1	1	2			1			1	0	3.00	3

Category	Total	Yes	percent
Considering new ILS	8	1	12.50%
Considering new Interface	8	2	25.00%
System Installed on time?	8	7	87.50%

Average Collection size:		2662290

Type	Count
Public	8
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31

2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81

2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments (survey2018)

This year our libraries have further benefited from the ILS APIs and ad hoc queries which allow us to build custom utilities for our peculiar problems. We appreciate that our ILS vendor is not controlled by the whims of private equity. This business continues to place effort into customer relationships and their reputation. (Library type: Public; collection size: very large; ils satisfaction: 5)

We have found that as TLC's Carl customer base has grown, their staff has not adapted well to the influx of new clients. There seems to be regular staff turnover and no action from management to deal with repeated issues we've experienced with lackadaisical and flippant customer support. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

We have been on our current ILS for just about one year, and we are *completely* satisfied with our migration decision. (Library type: Public; collection size: large; ils satisfaction: 9)

[..] (Library type: Public; collection size: very small; ils satisfaction: 2)

Our library's circulation staff would prefer we continue to use SIRSI rather than Carl. (Library type: Public; collection size: medium; ils satisfaction: 4)

We migrated to CARL.X in June 2018, so are still learning about the company and the products. The support during migration was excellent We use the CARL.Connect Discovery product. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

ILS

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