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Statistical Report for Atriuum


2019 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 1 2 4 12 12 88.038
ILS Functionality31 1 1 4 13 12 88.108
Print Functionality30 1 1 3 10 15 98.239
Electronic Functionality26 1 1 2 3 6 7 6 86.888
Company Satisfaction31 1 1 2 11 16 98.199
Support Satisfaction30 1 1 2 11 15 98.139
Support Improvement30 1 2 6 3 7 11 97.238
Company Loyalty31 1 1 1 1 4 3 20 97.849
Open Source Interest31 15 2 1 4 2 1 1 1 4 02.902

CategoryTotalYespercent
Considering new ILS32 26.25%
Considering new Interface32 13.13%
System Installed on time?32 3093.75%

Average Collection size: 42793

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00023
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

AtriuumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1017.90 100847.962068.831
ILSFunctionality1017.71 100847.792068.501
PrintFunctionality1017.97 100848.022068.331
ElectronicFunctionality916.77 100776.782067.671
SatisfactionCustomerSupport988.09 100828.122068.171
CompanyLoyalty997.60 100837.652058.801



2018 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 1 2 5 7 12 28 46 97.908
ILS Functionality101 1 1 2 6 7 18 25 41 97.718
Print Functionality101 1 1 1 1 8 11 32 46 97.978
Electronic Functionality91 4 2 1 3 6 8 6 13 20 28 96.778
Company Satisfaction100 1 2 2 2 4 12 22 55 98.049
Support Satisfaction98 2 1 6 1 9 22 57 98.099
Support Improvement97 1 8 27 4 9 11 37 96.987
Company Loyalty99 2 1 4 1 3 3 3 13 17 52 97.609
Open Source Interest99 40 9 11 4 9 15 4 3 4 02.372

CategoryTotalYespercent
Considering new ILS101 65.94%
Considering new Interface101 10.99%
System Installed on time?101 9796.04%

Average Collection size: 40719

TypeCount
Public86
Academic1
School6
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00079
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 2 2 2 2 4 11 40 52 97.978
ILS Functionality115 1 3 2 1 5 12 48 43 87.908
Print Functionality114 2 1 1 2 2 3 9 40 54 97.988
Electronic Functionality106 6 1 2 2 6 6 6 20 26 31 96.878
Company Satisfaction115 2 2 3 2 13 33 60 98.089
Support Satisfaction114 1 2 2 2 2 6 31 68 98.259
Support Improvement104 3 8 15 6 12 14 46 97.338
Company Loyalty112 6 1 2 4 1 14 25 59 97.739
Open Source Interest112 54 9 6 7 15 6 5 7 2 1 02.111

CategoryTotalYespercent
Considering new ILS115 43.48%
Considering new Interface115 21.74%
System Installed on time?115 11297.39%

Average Collection size: 41608

TypeCount
Public95
Academic1
School11
Consortium0
Special0

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00089
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 2 3 2 3 16 32 43 97.918
ILS Functionality101 2 1 2 1 4 20 36 35 87.798
Print Functionality97 3 2 2 5 6 36 43 97.988
Electronic Functionality97 5 2 1 3 5 10 9 8 22 32 96.778
Company Satisfaction100 1 1 2 1 2 6 10 28 49 97.948
Support Satisfaction99 1 2 4 4 10 26 52 98.089
Support Improvement99 2 1 6 18 11 7 21 33 97.068
Company Loyalty98 1 1 1 1 1 6 5 9 22 51 97.849
Open Source Interest99 46 9 7 6 10 9 5 3 1 3 02.141

CategoryTotalYespercent
Considering new ILS102 87.84%
Considering new Interface102 21.96%
System Installed on time?102 9593.14%

Average Collection size: 35661

TypeCount
Public89
Academic0
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00083
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 1 2 1 4 2 9 22 39 53 97.748
ILS Functionality133 2 6 1 4 12 22 40 46 97.568
Print Functionality130 1 1 3 3 6 5 19 32 60 97.788
Electronic Functionality117 3 1 2 5 4 8 10 21 31 32 97.008
Company Satisfaction131 1 2 1 1 5 10 12 27 72 97.989
Support Satisfaction131 1 2 3 2 6 11 28 78 98.159
Support Improvement127 1 1 2 8 24 5 8 23 55 97.288
Company Loyalty130 5 3 2 2 3 5 8 13 28 61 97.408
Open Source Interest130 56 16 15 5 19 11 2 3 2 1 01.921

CategoryTotalYespercent
Considering new ILS138 85.80%
Considering new Interface138 42.90%
System Installed on time?138 12792.03%

Average Collection size: 14631666

TypeCount
Public121
Academic0
School12
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2014 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 1 5 9 39 64 99 98.068
ILS Functionality218 1 4 21 38 70 84 97.948
Print Functionality218 1 1 1 7 10 31 65 102 98.078
Electronic Functionality208 9 2 4 5 22 17 28 48 73 97.148
Company Satisfaction216 1 1 1 1 2 11 22 67 110 98.179
Support Satisfaction218 1 1 2 4 10 25 47 128 98.219
Support Improvement207 1 1 1 6 31 21 28 33 85 97.418
Company Loyalty213 4 1 2 1 4 10 17 18 41 115 97.829
Open Source Interest211 92 18 24 10 27 26 4 3 2 5 02.091

CategoryTotalYespercent
Considering new ILS223 31.35%
Considering new Interface223 31.35%
System Installed on time?223 21495.96%

Average Collection size: 31803

TypeCount
Public185
Academic1
School35
Consortium0
Special0

Size CategoryCount
[1] Under 10,00038
[2] 10,001-100,000170
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction221 1 1 1 1 1 5 10 31 66 104 98.048
ILS Functionality221 1 2 2 1 3 10 33 73 96 98.008
Print Functionality221 1 1 1 6 12 24 69 107 98.128
Electronic Functionality214 5 4 2 4 19 20 32 52 76 97.338
Company Satisfaction220 1 1 1 1 8 2 20 62 124 98.249
Support Satisfaction218 1 1 1 2 1 6 4 21 46 135 98.249
Support Improvement212 1 1 6 31 10 12 46 105 97.728
Company Loyalty217 3 1 3 9 12 17 45 127 98.089
Open Source Interest210 102 20 12 8 18 34 8 3 1 4 02.011

CategoryTotalYespercent
Considering new ILS229 31.31%
Considering new Interface229 20.87%
System Installed on time?229 21393.01%

Average Collection size: 43562

TypeCount
Public174
Academic2
School53
Consortium0
Special0

Size CategoryCount
[1] Under 10,00030
[2] 10,001-100,000169
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 1 4 2 11 24 41 48 97.758
ILS Functionality132 1 1 3 7 11 20 56 33 87.588
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction132 1 1 3 11 13 47 56 98.008
Support Satisfaction133 1 3 1 3 9 12 31 73 98.069
Support Improvement129 1 1 4 28 10 9 24 52 97.328
Company Loyalty133 3 3 2 10 8 17 26 64 97.638
Open Source Interest131 50 14 15 10 8 14 8 5 3 4 02.442

CategoryTotalYespercent
Considering new ILS136 53.68%
Considering new Interface136 10.74%
System Installed on time?136 13095.59%

Average Collection size: 38878

TypeCount
Public128
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,000121
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 3 1 8 8 11 97.638
ILS Functionality32 2 2 2 8 12 6 87.388
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 1 3 3 12 11 87.728
Support Satisfaction30 2 3 1 2 9 13 97.738
Support Improvement31 2 8 2 5 7 7 56.907
Company Loyalty31 1 5 2 5 8 10 97.428
Open Source Interest32 9 7 2 2 5 3 1 2 1 02.632

CategoryTotalYespercent
Considering new ILS32 00.00%
Considering new Interface32 00.00%
System Installed on time?32 3093.75%

Average Collection size: 49962

TypeCount
Public28
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 2 5 9 4 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 1 5 8 7 87.438
Support Satisfaction23 1 1 1 4 7 9 97.618
Support Improvement21 1 8 1 1 5 5 56.577
Company Loyalty23 1 2 1 2 10 7 87.358
Open Source Interest22 10 4 4 1 2 1 01.681

CategoryTotalYespercent
Considering new ILS24 14.17%
Considering new Interface24 00.00%
System Installed on time?24 2395.83%

Average Collection size: 26832

TypeCount
Public20
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction55 1 1 3 4 13 14 19 97.538
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction55 1 2 1 3 2 9 16 21 97.568
Support Satisfaction55 1 1 1 1 1 1 4 5 18 22 97.568
Support Improvement53 1 1 1 1 14 3 7 13 12 56.747
Company Loyalty54 3 1 2 1 1 1 3 10 10 22 97.098
Open Source Interest53 15 7 4 5 3 10 2 2 2 3 03.043

CategoryTotalYespercent
Considering new ILS56 610.71%
Considering new Interface56 23.57%
System Installed on time?56 4885.71%





2008 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 1 3 97.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 1 2 3 97.578
Support Satisfaction6 1 1 2 2 87.508
Support Improvement0 not applicable
Company Loyalty7 1 1 2 1 2 76.867
Open Source Interest6 3 2 1 12.172

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 571.43%





2007 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 2 1 86.408
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 2 2 76.177
Support Satisfaction6 1 1 2 1 1 65.836
Support Improvement0 not applicable
Company Loyalty6 1 1 1 2 1 85.838
Open Source Interest6 2 3 1 11.501

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 116.67%




2019 : gen: 8.03 company 8.19 loyalty 7.84 support 8.13

2018 : gen: 7.90 company 8.04 loyalty 7.60 support 8.09

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments (survey2018)

We investigated joining a consortium. There were a few options. One uses Koha and the other uses Innovative systems. The Innovative one was just out of the question due to cost. The other one is using Koha and they are doing a terrible job at maintaining the records and staff felt it would be too much at this time to clean up the database for them. So in the end, we are staying with Atriuum for the time being. But I will be investigating consortium membership again in the future. (Library type: Public; collection size: small; ils satisfaction: 6)

Atriuum has been a stellar product for us with just the right amount of tech support and innovation. We are still in the process of migrating from a largely uncataloged/ card catalog system to a computer based ILS. We still plan to eventually have our catalog online although we are not part of the [...] Library system of the [...] Consortium and are planning to have it hosted by Book Systems. We are very much a work in progress and are delighted with a system that can grow with us and our community (the digital divide is still a reality in rural West Virginia). (Library type: Public; collection size: small; ils satisfaction: 9)

rium updates quite a bit and then we get notice that it happened. That is a bit frustrating. Also the customer service is good but some of the IT people get annoyed if you don't ask the right question the first time. You can tell in their voice. I have always been able to resolve the issues I have through them however. (Library type: School; collection size: small; ils satisfaction: 9)

We very rarely have a problem, the most problem is find certain reports which is not really hard but I don't need them all the time so I have to call for help. It doesn't take long and I'm helped. (Library type: Public; collection size: very small; ils satisfaction: 9)

Very pleased with our systems, no changes (Library type: Public; collection size: small; ils satisfaction: 9)

I am the new director of the [...] so I answered these questions to the best of my limited experience with the software (not knowing about implementation speeds, or whether service is improving or not). I will say I was impressed with customer service at the beginning of my career at the library. I called to ask a question about the program and the representative soon discovered I was new as it is their practice to address the caller by name and my name was not on file yet. After answering my question they offered a free 2 hour training session on the software by one of their staff. I of course agreed and during the scheduled appointment my trainer took time to find out what I had discovered on my own and ran through functions she thought would come in most use to me. She filled up that entire two hours and I am so grateful, it made my job so much more efficient, I use things she taught me every day. Awesome customer service! (Library type: Public; collection size: small; ils satisfaction: 9)

I have migrated three public libraries to Atriuum. It is the best system available. (Library type: Public; collection size: medium; ils satisfaction: 9)

If we had the resources we would consider migrating to a different ILS vendor. (Library type: Public; collection size: small; ils satisfaction: 7)

We have used Book Systems, Inc as our library automation service since we became automated. We have watched them grow into a pretty great company. Just within the last few years they have really made some nice additions to their interface. It's nice when a company continues to evolve and try as hard as they do to help us smaller libraries keep up. I have to say Book System's customer support is outstanding. (Library type: Public; collection size: medium; ils satisfaction: 8)

Very pleased with this company. The system meets our needs and support is great. (Library type: Public; collection size: small; ils satisfaction: 9)

Customer service is great and we've been very happy with the product's ease of use. (Library type: Public; collection size: small; ils satisfaction: 8)

A quick "see all items currently checked out" option would be great. (Library type: Public; collection size: small; ils satisfaction: 8)

We love our system and would recommend it. (Library type: Public; collection size: small; ils satisfaction: 9)

We are very happy with Atrium. Any questions are handled efficiently and timely. Any requests for improvements are considered and valued. (Library type: Public; collection size: small; ils satisfaction: 9)

Very satisfied with Book Systems Atriuum software. Their support is great. We back up on their server so no more worries on this end. (Library type: Public; collection size: small; ils satisfaction: 9)

Went live with Atriuum in Feb. 2018 (Library type: Public; collection size: small; ils satisfaction: 8)

I am learning the system. I like it. It has a clean interface. (Library type: Public; collection size: very small; ils satisfaction: 9)

The customer service is great! I haven't had to use it much because this ILS is easy to work with and understand. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum is functional and inexpensive - this works for us. (Library type: For-profit Educational; collection size: very small; ils satisfaction: 7)

We are pleased with the quick response and support for any problems that may arise (although they are few). Our limitations concerning functionality are the result of funding issues, not the resources available. We are well satisfied with the Atriuum product. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum has been very responsive to our requests for new features and this year has developed several features that we requested. (Library type: Public; collection size: medium; ils satisfaction: 6)

[...] (Library type: Public; collection size: medium; ils satisfaction: 8)

I have been very happy with BookSystems. They are constantly improving, and their most recent update, Atriuum v.12, is a big step forward. For one thing, it allows me to incorporate images into my OPAC messages and turn my links into badges. Their development team is always open to suggestions from actual librarians for improving their product. (Library type: School; collection size: very small; ils satisfaction: 9)

This vendor was exceptional to work with, They helped up setup reports specific to our needs and has since the initial setup helped to develop other reports for our needs. They are very receptive to suggestions for changes. They have been a joy to work with. (Library type: Public; collection size: medium; ils satisfaction: 9)

To be honest, i was unsure how to answer some of the "yes," "no" questions only because I have recently taken over for the former Director and was not sure of some of the answers. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS