Library Technology Guides

---

Statistical Report for Atriuum

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

2019 : gen: 8.03 company 8.19 loyalty 7.84 support 8.13

2018 : gen: 7.90 company 8.04 loyalty 7.60 support 8.09

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments (survey2018)

We investigated joining a consortium. There were a few options. One uses Koha and the other uses Innovative systems. The Innovative one was just out of the question due to cost. The other one is using Koha and they are doing a terrible job at maintaining the records and staff felt it would be too much at this time to clean up the database for them. So in the end, we are staying with Atriuum for the time being. But I will be investigating consortium membership again in the future. (Library type: Public; collection size: small; ils satisfaction: 6)

Atriuum has been a stellar product for us with just the right amount of tech support and innovation. We are still in the process of migrating from a largely uncataloged/ card catalog system to a computer based ILS. We still plan to eventually have our catalog online although we are not part of the [...] Library system of the [...] Consortium and are planning to have it hosted by Book Systems. We are very much a work in progress and are delighted with a system that can grow with us and our community (the digital divide is still a reality in rural West Virginia). (Library type: Public; collection size: small; ils satisfaction: 9)

rium updates quite a bit and then we get notice that it happened. That is a bit frustrating. Also the customer service is good but some of the IT people get annoyed if you don't ask the right question the first time. You can tell in their voice. I have always been able to resolve the issues I have through them however. (Library type: School; collection size: small; ils satisfaction: 9)

We very rarely have a problem, the most problem is find certain reports which is not really hard but I don't need them all the time so I have to call for help. It doesn't take long and I'm helped. (Library type: Public; collection size: very small; ils satisfaction: 9)

Very pleased with our systems, no changes (Library type: Public; collection size: small; ils satisfaction: 9)

I am the new director of the [...] so I answered these questions to the best of my limited experience with the software (not knowing about implementation speeds, or whether service is improving or not). I will say I was impressed with customer service at the beginning of my career at the library. I called to ask a question about the program and the representative soon discovered I was new as it is their practice to address the caller by name and my name was not on file yet. After answering my question they offered a free 2 hour training session on the software by one of their staff. I of course agreed and during the scheduled appointment my trainer took time to find out what I had discovered on my own and ran through functions she thought would come in most use to me. She filled up that entire two hours and I am so grateful, it made my job so much more efficient, I use things she taught me every day. Awesome customer service! (Library type: Public; collection size: small; ils satisfaction: 9)

I have migrated three public libraries to Atriuum. It is the best system available. (Library type: Public; collection size: medium; ils satisfaction: 9)

If we had the resources we would consider migrating to a different ILS vendor. (Library type: Public; collection size: small; ils satisfaction: 7)

We have used Book Systems, Inc as our library automation service since we became automated. We have watched them grow into a pretty great company. Just within the last few years they have really made some nice additions to their interface. It's nice when a company continues to evolve and try as hard as they do to help us smaller libraries keep up. I have to say Book System's customer support is outstanding. (Library type: Public; collection size: medium; ils satisfaction: 8)

Very pleased with this company. The system meets our needs and support is great. (Library type: Public; collection size: small; ils satisfaction: 9)

Customer service is great and we've been very happy with the product's ease of use. (Library type: Public; collection size: small; ils satisfaction: 8)

A quick "see all items currently checked out" option would be great. (Library type: Public; collection size: small; ils satisfaction: 8)

We love our system and would recommend it. (Library type: Public; collection size: small; ils satisfaction: 9)

We are very happy with Atrium. Any questions are handled efficiently and timely. Any requests for improvements are considered and valued. (Library type: Public; collection size: small; ils satisfaction: 9)

Very satisfied with Book Systems Atriuum software. Their support is great. We back up on their server so no more worries on this end. (Library type: Public; collection size: small; ils satisfaction: 9)

Went live with Atriuum in Feb. 2018 (Library type: Public; collection size: small; ils satisfaction: 8)

I am learning the system. I like it. It has a clean interface. (Library type: Public; collection size: very small; ils satisfaction: 9)

The customer service is great! I haven't had to use it much because this ILS is easy to work with and understand. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum is functional and inexpensive - this works for us. (Library type: For-profit Educational; collection size: very small; ils satisfaction: 7)

We are pleased with the quick response and support for any problems that may arise (although they are few). Our limitations concerning functionality are the result of funding issues, not the resources available. We are well satisfied with the Atriuum product. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum has been very responsive to our requests for new features and this year has developed several features that we requested. (Library type: Public; collection size: medium; ils satisfaction: 6)

[...] (Library type: Public; collection size: medium; ils satisfaction: 8)

I have been very happy with BookSystems. They are constantly improving, and their most recent update, Atriuum v.12, is a big step forward. For one thing, it allows me to incorporate images into my OPAC messages and turn my links into badges. Their development team is always open to suggestions from actual librarians for improving their product. (Library type: School; collection size: very small; ils satisfaction: 9)

This vendor was exceptional to work with, They helped up setup reports specific to our needs and has since the initial setup helped to develop other reports for our needs. They are very receptive to suggestions for changes. They have been a joy to work with. (Library type: Public; collection size: medium; ils satisfaction: 9)

To be honest, i was unsure how to answer some of the "yes," "no" questions only because I have recently taken over for the former Director and was not sure of some of the answers. (Library type: Public; collection size: small; ils satisfaction: 9)

---

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.