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Statistical Report for Apollo


2019 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction47 1 6 12 28 98.439
ILS Functionality45 3 5 14 23 98.279
Print Functionality46 1 3 13 29 98.529
Electronic Functionality46 2 1 2 8 13 20 97.768
Company Satisfaction47 1 3 11 32 98.579
Support Satisfaction47 1 2 10 34 98.649
Support Improvement46 2 7 2 2 10 23 97.749
Company Loyalty46 1 1 1 1 3 11 28 98.179
Open Source Interest45 23 2 5 1 1 6 2 2 3 02.270

CategoryTotalYespercent
Considering new ILS47 12.13%
Considering new Interface47 00.00%
System Installed on time?47 4493.62%

Average Collection size: 36696

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00044
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

ApolloallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1128.44 0001098.440001
ILSFunctionality1128.28 0001098.280001
PrintFunctionality1118.20 0001088.200001
ElectronicFunctionality1107.94 0001077.950001
SatisfactionCustomerSupport1098.51 0001068.540001
CompanyLoyalty1108.45 0001078.450001



2018 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 2 11 31 67 98.449
ILS Functionality112 1 5 11 40 55 98.288
Print Functionality111 2 1 2 2 11 30 63 98.209
Electronic Functionality110 1 4 7 17 37 44 97.948
Company Satisfaction109 1 1 8 19 80 98.619
Support Satisfaction109 1 1 2 8 21 76 98.519
Support Improvement109 1 1 6 17 6 9 21 48 97.448
Company Loyalty110 2 3 11 21 73 98.459
Open Source Interest106 58 9 9 5 9 10 4 1 1 01.590

CategoryTotalYespercent
Considering new ILS112 21.79%
Considering new Interface112 21.79%
System Installed on time?112 10896.43%

Average Collection size: 34660

TypeCount
Public109
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,00011
[2] 10,001-100,00096
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 6 32 87 98.519
ILS Functionality130 1 1 4 13 48 63 98.278
Print Functionality131 2 1 2 3 5 6 33 79 98.199
Electronic Functionality130 3 2 3 6 12 40 64 97.998
Company Satisfaction131 2 2 8 25 94 98.569
Support Satisfaction129 1 1 1 1 8 19 98 98.579
Support Improvement124 1 1 3 25 4 9 20 61 97.568
Company Loyalty130 1 1 2 3 10 16 97 98.509
Open Source Interest130 73 9 15 7 12 8 1 2 1 2 01.490

CategoryTotalYespercent
Considering new ILS134 00.00%
Considering new Interface134 21.49%
System Installed on time?134 12794.78%

Average Collection size: 31609

TypeCount
Public133
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10296.23%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10794.69%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2019 : gen: 8.43 company 8.57 loyalty 8.17 support 8.64

2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51

2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments (survey2018)

The fast response to questions provided by the staff at Biblionix is appreciated. (Library type: Public; collection size: small; ils satisfaction: 9)

This year Biblionix created a kids version of the catalog and provided it to customers at no charge. (Library type: Public; collection size: small; ils satisfaction: 9)

Apollo is still - hands downs - the best ILS product we've worked with. Worth every penny we've spent on it. Biblionix continues to provide exceptional service and genuinely-useful product development that responds to real customer needs. In particular, we appreciate Apollo's seamless integration with our eBook platform - no other vendor has been able to offer this. (Library type: Public; collection size: small; ils satisfaction: 9)

Apollo from Biblionix is out of this world fantastic! In my 30+ years as a public library director I have never worked with any company that puts their customers first the way Biblionix does. They constantly improve their product, they are quick to respond to any questions, they actually implement customer suggestions, etc. They truly care about the quality of their product, and it shows every day. We are lucky to have found them 10 years ago! (Library type: Public; collection size: medium; ils satisfaction: 9)

I cannot say that the customer service has gotten better or worse because it was wonderful from the start and has remained wonderful throughout. (Library type: Public; collection size: small; ils satisfaction: 9)

In the six years we have had this product, our library staff has found it very easy to use. If an update is needed, emails are sent with specific directions and screen shots are used when necessary. (Library type: Public; collection size: small; ils satisfaction: 9)

We've had Apollo for a little over a year now, and it's been great to work with. It's streamlined a lot of our processes and it's very user friendly. (Library type: Public; collection size: small; ils satisfaction: 8)

We are 100% satisfied with the Apollo ILS and the product support we receive from Biblionix. (Library type: Public; collection size: small; ils satisfaction: 9)

We are a small rural library and very pleased with the Apollo system. Biblionix keeps updating and adding new services. My only criticism would be of the search engine for the catalog. For instance, if a patron is looking for a book but it does not show up in our catalog, I will use Amazon to double check the title. Nine times out of ten, I will use the correct title in Apollo and find the item...it's somewhat annoying. (Library type: Public; collection size: small; ils satisfaction: 8)

Apollo continues to be a great service, adding a kid's interface to the catalog this year and working to modernize the staff dashboard. Reports and suggestions to the support team result in real improvements and changes in the product, not just in the "thank you, we'll take it under consideration" file. We love it! (Library type: Public; collection size: medium; ils satisfaction: 9)

We just migrated our LibrarySoft data to Biblionix Apollo. It was difficult to convert the LibrarySoft data to Apollo because LibrarySoft reports are limited in formats to export. This wasn't a surprise to us since the support and report writer for LibrarySoft was our most frustrating part of their system. (Library type: Public; collection size: small; ils satisfaction: 7)

[...] (Library type: Public; collection size: small; ils satisfaction: 9)

Biblionix focuses on small to medium size public libraries. This focus allows for exceptional service. (Library type: Public; collection size: medium; ils satisfaction: 9)

As a public library director I have had experience with many different ILS, including open source koha (liblime). We are extremely happy with Apollo/Biblionix - the product, the customer service, the price for our size of library and would (and do) recommend the company and the product without hesitation. (Library type: Public; collection size: medium; ils satisfaction: 9)

We absolutely love Apollo. It is designed for small to medium sized public libraries which we are. They are also very responsive to user requests and provide excellent customer service. (Library type: Public; collection size: medium; ils satisfaction: 9)

Biblionix is very responsive to all our ILS needs. (Library type: Public; collection size: small; ils satisfaction: 9)

The staff at Apollo have been tremendous to date. They are incredibly responsive and have made migration much more quick than expected and surprisingly pain free. The ILS offers many more options than our previous ILS and the cost savings is great. (Library type: Public; collection size: medium; ils satisfaction: 8)

We continue to be impressed with Apollo's features and enhances, though we've noticed a decrease in the level of support compared with previous years. It seems that Apollo's justified success in growing their customer base is affecting their support teams response time and follow-through. (Library type: Public; collection size: small; ils satisfaction: 9)

I am also a patron at my local library where I have a cabin in Wisconsin. They use Polaris. And as a patron, I like it quite a bit better than Apollo. No idea as to the back end. (Library type: Public; collection size: small; ils satisfaction: 6)

We saved so much money having Apollo as our ILS system. We used to have Horizon from SirsiDynix and we didn't have this many capability. The only issue with Apollo is the connectivity is a bit slow. (Library type: Public; collection size: medium; ils satisfaction: 6)

Biblionix is simply outstanding both in operational and support. (Library type: Public; collection size: small; ils satisfaction: 9)

Customer service has really been helpful. There are a few wrinkles to iron out in getting everyone used to the new system, and a few things we were able to do in our old system that we can't do here, such as switch between tabs using a linked member name or book title (we used to be able to look up a book's history from any page by simply clicking on its number whether we were in check out mode or edit materials or we could see who currently has the book by clicking on the title). We've only had Apollo for about 7 months now, and it looks like questions get addressed and the system gets updated accordingly so that's helpful. (Library type: National; collection size: small; ils satisfaction: 8)

We just moved over to Apollo November 2018. (Library type: Public; collection size: medium; ils satisfaction: 7)

ILS