Library Technology Guides

---

Statistical Report for Apollo

Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

2019 : gen: 8.48 company 8.65 loyalty 8.21 support 8.61

2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51

2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments (survey2018)

The fast response to questions provided by the staff at Biblionix is appreciated. (Library type: Public; collection size: small; ils satisfaction: 9)

This year Biblionix created a kids version of the catalog and provided it to customers at no charge. (Library type: Public; collection size: small; ils satisfaction: 9)

Apollo is still - hands downs - the best ILS product we've worked with. Worth every penny we've spent on it. Biblionix continues to provide exceptional service and genuinely-useful product development that responds to real customer needs. In particular, we appreciate Apollo's seamless integration with our eBook platform - no other vendor has been able to offer this. (Library type: Public; collection size: small; ils satisfaction: 9)

Apollo from Biblionix is out of this world fantastic! In my 30+ years as a public library director I have never worked with any company that puts their customers first the way Biblionix does. They constantly improve their product, they are quick to respond to any questions, they actually implement customer suggestions, etc. They truly care about the quality of their product, and it shows every day. We are lucky to have found them 10 years ago! (Library type: Public; collection size: medium; ils satisfaction: 9)

I cannot say that the customer service has gotten better or worse because it was wonderful from the start and has remained wonderful throughout. (Library type: Public; collection size: small; ils satisfaction: 9)

In the six years we have had this product, our library staff has found it very easy to use. If an update is needed, emails are sent with specific directions and screen shots are used when necessary. (Library type: Public; collection size: small; ils satisfaction: 9)

We've had Apollo for a little over a year now, and it's been great to work with. It's streamlined a lot of our processes and it's very user friendly. (Library type: Public; collection size: small; ils satisfaction: 8)

We are 100% satisfied with the Apollo ILS and the product support we receive from Biblionix. (Library type: Public; collection size: small; ils satisfaction: 9)

We are a small rural library and very pleased with the Apollo system. Biblionix keeps updating and adding new services. My only criticism would be of the search engine for the catalog. For instance, if a patron is looking for a book but it does not show up in our catalog, I will use Amazon to double check the title. Nine times out of ten, I will use the correct title in Apollo and find the item...it's somewhat annoying. (Library type: Public; collection size: small; ils satisfaction: 8)

Apollo continues to be a great service, adding a kid's interface to the catalog this year and working to modernize the staff dashboard. Reports and suggestions to the support team result in real improvements and changes in the product, not just in the "thank you, we'll take it under consideration" file. We love it! (Library type: Public; collection size: medium; ils satisfaction: 9)

We just migrated our LibrarySoft data to Biblionix Apollo. It was difficult to convert the LibrarySoft data to Apollo because LibrarySoft reports are limited in formats to export. This wasn't a surprise to us since the support and report writer for LibrarySoft was our most frustrating part of their system. (Library type: Public; collection size: small; ils satisfaction: 7)

[...] (Library type: Public; collection size: small; ils satisfaction: 9)

Biblionix focuses on small to medium size public libraries. This focus allows for exceptional service. (Library type: Public; collection size: medium; ils satisfaction: 9)

As a public library director I have had experience with many different ILS, including open source koha (liblime). We are extremely happy with Apollo/Biblionix - the product, the customer service, the price for our size of library and would (and do) recommend the company and the product without hesitation. (Library type: Public; collection size: medium; ils satisfaction: 9)

We absolutely love Apollo. It is designed for small to medium sized public libraries which we are. They are also very responsive to user requests and provide excellent customer service. (Library type: Public; collection size: medium; ils satisfaction: 9)

Biblionix is very responsive to all our ILS needs. (Library type: Public; collection size: small; ils satisfaction: 9)

The staff at Apollo have been tremendous to date. They are incredibly responsive and have made migration much more quick than expected and surprisingly pain free. The ILS offers many more options than our previous ILS and the cost savings is great. (Library type: Public; collection size: medium; ils satisfaction: 8)

We continue to be impressed with Apollo's features and enhances, though we've noticed a decrease in the level of support compared with previous years. It seems that Apollo's justified success in growing their customer base is affecting their support teams response time and follow-through. (Library type: Public; collection size: small; ils satisfaction: 9)

I am also a patron at my local library where I have a cabin in Wisconsin. They use Polaris. And as a patron, I like it quite a bit better than Apollo. No idea as to the back end. (Library type: Public; collection size: small; ils satisfaction: 6)

We saved so much money having Apollo as our ILS system. We used to have Horizon from SirsiDynix and we didn't have this many capability. The only issue with Apollo is the connectivity is a bit slow. (Library type: Public; collection size: medium; ils satisfaction: 6)

Biblionix is simply outstanding both in operational and support. (Library type: Public; collection size: small; ils satisfaction: 9)

Customer service has really been helpful. There are a few wrinkles to iron out in getting everyone used to the new system, and a few things we were able to do in our old system that we can't do here, such as switch between tabs using a linked member name or book title (we used to be able to look up a book's history from any page by simply clicking on its number whether we were in check out mode or edit materials or we could see who currently has the book by clicking on the title). We've only had Apollo for about 7 months now, and it looks like questions get addressed and the system gets updated accordingly so that's helpful. (Library type: National; collection size: small; ils satisfaction: 8)

We just moved over to Apollo November 2018. (Library type: Public; collection size: medium; ils satisfaction: 7)

---

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.